INDEPENDENT UNIVERSITY, BANGLADESH

School of Business
BBA/MBA/ EMBA Program Course Outline

Instructor :
Office :
Email :

Semester

Course Code

Course Title

Section

Summer
2017

MGT 330

Production and Operations

Management

04

Class Time: ST 8.00-9.30

M Redwan Zinan Siddiqui

2007
redwan3@gmail.com

Class Room: BC 2012

Office Hours: As per notice on door
Accessible through SB website

COURSE DESCRIPTION:
The course is directed toward the recognition and use of the operations function for a business organization
as a competitive weapon in the marketplace. Specific topics include strategic analysis in the operations
function, performance and productivity concepts, unique operations considerations in the services, process
selection, capacity planning, facility location and layout planning, job design, aggregate production
planning, operations scheduling, quality management, production and inventory management -with the
objective to build an integrated view of operations problems and the approaches taken to them. The
operations function is analyzed as it contributes to the competitive advantage the firm seeks in the
marketplace. The course is focused on strategic operations issues more than tactical operations issues, and
is therefore more directed at the middle and upper level operations manager.
PREREQUISITE (IF ANY): MAT 211
COURSE OBJECTIVES:
Manufacturing and non-manufacturing organizations are facing various business problems such as
materials shortages, high inventory, poor quality, poor customer services, low productivity and poor cash
management. All these problems are highly integrated. The manufacturer must equip themselves
aggressively with the internal business problems along with the external pressure such as increased
customer demand for reduce price, reduced order quantity and shorter delivery time. Our aim is to help
students become effective managers in todays competitive environment using various management tools.

TEXT BOOK:
1. Operations Management Process and Supply Chain: Ninth Edition (Pearson)
Lee J. Krajewski/Larry P. Ritzman/Manoj K. Malhotra

RECOMMENDED REFERENCE TEXT:

1. Operations Management (Eleventh Edition) by Wiliam J. Stevenson
2. Supply chain management-by Chopra and Meindl
3. Operations Management (Fourth Edition) Nigel Slack, Stuart Chamber, Robert
Johnston
4. Production and Operations Management- Manufacturing and Services-Richard B.
Chase and Nicholas J. Aquino Publisher: IRWINB

ACADEMIC INTEGRITY POLICY:

Students should keep themselves free from any type of cheating and/or plagiarism. Any student acting
otherwise will receive an F in the course. School of Business, IUB, maintains a zero tolerance policy
regarding violation of academic integrity.

COURSE PLAN:
Sl.

Topics

L01-L02

Introduction to Operations Management: Introduction to operations

management, operation management system. Define transform and transforming
inputs, internal and external customers, internal and external suppliers, core and
support functions. Characteristics of goods and services (manufacturing or
service organizations), supply chain and value addition.
Productivity and computing productivity. Solve problems
Operations Strategy and Competitiveness: strategy, Corporate/Business and
operations strategy, mission and goals, Four perspective of operations strategy,
Competitive priorities, Developing competitive priorities, Core competencies,
Needs assessment, Polar diagram, order qualifiers vs order winners, development
strategies, Operations strategy and example of business and operation strategies.
Strategy formulation. Internal and external factors for formulating strategy.
Strategic Capacity Planning for Products and Services: Capacity, Capacity
decision is strategic, output and input measures of capacity, design capacity,
effective capacity, actual output, utilization of capacity, efficiency, economies and
diseconomies of scale, capacity cushion, timing and sizing of capacity, capacity
measures for single and multiple products. Capacity gap. Solve problems:
example 1, 2 and exercise problem 1, 2
Layout Planning: What is layout planning?, Absolute and relative location,
Strategic issues, performance criteria, types and characteristics of layouts, group
technology, designing process layout, designing product layout, solve problems
of process and product layouts.

L03-L04

L05-L06

L07-L09

Text/ Reference
Li
nk

L10-L11

JIT/Lean Manufacturing System: define JIT and lean manufacturing,

Continuous improvement in lean system, types of waste in lean, characteristics of
lean system (supply chain consideration, process consideration), designing lean
system layouts, kanban system, Value stream mapping, house of Toyota,
operational benefits. Solve problems.
Mid-term

L12-L13

Total Quality Management (Management of Quality): Define quality,

dimension of product/service quality with examples, the determinants of quality,
the consequences of poor quality, benefits of good quality, the cost of quality,
Total Quality Management, elements of TQM, problem solving tools, PDCA
cycle, Pareto chart, cause and effect diagram
Supply Chain Management: What is supply chain, supply chain management,
Supply chain drivers and obstacles, supply chain design, supply chain efficiency
curve, supply chain example, Inventory and supply chain, types of inventory,
estimating inventory levels, measures of supply chain performance (inventory
and financial), problems

L14-L15

L16-L18

L19-L20

L21-L22

Materials Management and Inventory Control System: The nature and

importance of inventories, functions of inventory, objective of inventory control,
requirement for effective inventory management, Inventory management, ABC
analysis, cost of inventory, EOQ,TBO, continuous review system, periodic
review system, re-order point, inventory position, on-hand inventory, scheduled
receipt, back orders, target level inventory, protection interval. Solve problems
Forecasting: What is forecasting? demand patterns, forecasting techniques,
judgmental methods, causal methods, time series analysis, simple moving
average, weighted moving average, exponential smoothing, forecasting errors.
Problems
Resource Planning/Scheduling: Define Resource planning, MRP I, MRP II,
ERP, inputs to materials requirements planning (BOM, MPS, IR), calculating onhand inventory, scheduled receipt, MPS quantity, MPS start, available to promise,
planned order release, planned order receipt for different lot sizing rule (FOQ,

Operations Management
by
Lee J. Krajewski
CH-01 &
Operations Management
by Wiliam J. Stevenson
CH-01
Operations Management
by
Lee J. Krajewski
CH-01
Operations Management
by Wiliam J. Stevenson
CH-02
Operations Management
by
Lee J. Krajewski
CH-06
Operations Management
by Wiliam J. Stevenson
CH-05
Lee J. Krajewski
CH-03 & CH-07
Operations Management
by Wiliam J. Stevenson
CH-06
Lee J. Krajewski
CH-08

Operations Management
by Wiliam J. Stevenson
CH-09

Lee J. Krajewski
CH-09
Supply chain
management-by Chopra
and Meindl
CH-01 & CH-03
Lee J. Krajewski
CH-12

Lee J. Krajewski
CH-13

Lee J. Krajewski
CH-15

POQ, L4L), Solve problems

COURSE EVALUATION:
Each course must have Mid-term and Final exam as scheduled by the school.
Type of Evaluation
Class Attendance and Participation
Test/Quiz
Assignments/Homework/ Projects/Test
Mid-term Exam
Final Exam
Total

Nos.
02
01
Best-2
01
01

Weight
5
30
15
30
30
35
100%

GRADING POLICY:
The following scheme should be followed in assigning final grade for the course.
Grade
A
AB+
B
BC+

Percentage
90 and above
85 to less than 90
80 to less than 85
75 to less than 80
70 to less than 75
65 to less than 70

Grade
C
CD+
D
F

Percentage
60 to less than 65
55 to less than 60
50 to less than 55
45 to less than 50
Less than 45

UNFAIR MEANS DURING EXAM

Students are not allowed to keep bags, handouts, books, mobile phones, smart watches or
any other smart electronic devices with them during any exam. Students are advised to
keep everything in the front of the class room before the exam starts. Please note that, just
carrying any smart electronic devises (even if the devise is turned off or put it in silent
mode) during the exam will be considered as cheating. Moreover, during the exam,
anything written on hand palms (or anywhere else) and carrying paper materials
(whatever is written) will be considered as cheating. Any sorts of cheating will result
in an F grade with no exception. During the exam, students are only allowed to carry
pen, pencil, eraser, sharpener, ruler, highlighter and calculator in a clear plastic bag.
INCOMPLETE (I) GRADE:
Awarding of Incomplete or I grades should be strongly discouraged. I will only be allowed for students
who have a valid reason (ascertained by the senior management). In situations where the student is unable
to complete the course due to unanticipated illness or family emergency and has not attended at least 75%
of the classes held, he / she will be asked to withdraw from that course and repeat it. In unavoidable
circumstances where students have completed 75% of the classes but are unable to continue (due to illness
or family emergency), Incomplete grade of I may be granted. Incomplete course has to be completed by
the end of the next semester, otherwise grade I automatically becomes grade F. The student is not
required to register for the course in the next semester.
WITHDRAWAL (W):
A W grade means withdrawal. A student may decide to withdraw from a course by the deadline. Students
must apply to the Program Office for withdrawal from a course with the permission of the concerned
course instructor, Academic Advisor, and the Dean. Withdrawal from only one course in a semester is
allowed but the students should provide valid reason along with documents while applying for the
withdrawal.

CHANGES OF GRADE:
Change of grade is strongly discouraged. However, an instructor may request a change of grade when a
computational or procedural error occurred in the original assignment of a grade. Instructor must submit the
Grade Change Form to the respective program office within one month of submitting the final grade roll.
PEDAGOGY
Recommended techniques include, but not limited to, lectures, video clips, problem solving, case studies,
presentation, field trip, guest lecture, etc.
BLACKBOARD:
In addition to class teaching, lecture PowerPoint, announcements and other information should be placed
on the blackboard page. Students should be advised to check the course blackboard page and download the
required materials from MY SB:
Log on to MY SB > http://www.sb.iub.edu.bd/student/student_login.php