CLARITY

CODES
Booklet
updated as of June 22, 2015

Marivic F. Reyes
Leah F. Torres
NMOSS DIVISION
MLR/LCR Section
Tel. Nos. 7435316 to 18 / 7435396

ela/mfr/aft
GMM-NMOSS2\C:\ LST \ DISCAS folder
RGL-NMOSS\C:\ LST \ DISCAS folder

QUEUE

OPSIM DISPOSITION
DIS
400
403
404
405

Opsim
Opsim-FoundOK

DIS
410
411
412
413
414
41B
41C
41D

OPSIM-MDF
MDF-Call Thru-TOK
MDF-Jumper_CO
MDF-TerminalStrip
MDF-Protector
MDF-TerminalStripCover
MDF-LowPassFilter 9/10/09
MDF-OV_OC 9/10/09

DIS
42A
42B
42C
421
422
423
424
425
426

OPSIM-PrimaryCable-FOC
PrimaryCableFOC-UG (for MCT)
PrimaryCableFOC-RI (for MCT)
PrimaryCableFOC-AE (for MCT)
PrimaryCableFOC-UG-Pair
PrimaryCableFOC-RI-Pair
PrimaryCableFOC-AE-Pair
PrimaryCableFOC-UG-Closure
PrimaryCableFOC-RI-Closure
PrimaryCableFOC-AE-Closure

DIS
43A
43B
43C
431
432
433
434

OPSIM-PrimaryCable-COPPER
Primary Cable Copper-UG (for MCT)
Primary Cable Copper-RI (for MCT)
Primary Cable Copper-AE (for MCT)
Primary Cable Copper-UG-Pair
Primary Cable Copper-RI-Pair
Primary Cable Copper-AE-Pair
Primary Cable Copper-UG-Closure

435
436

Primary Cable Copper-RI-Closure

Primary Cable Copper-AE-Closure

DIS
44A
44B
44C
440
441
442
443
444
445
446
447
448
449

OPSIM-Secondary Cable
Secondary Cable-UG (for MCT)
Secondary Cable-RI (for MCT)
Secondary Cable-AE (for MCT)
Secondary Cable-Entrance Cable Pair
Secondary Cable-UG-Pair
Secondary Cable-RI-Pair
Secondary Cable-AE-Pair
Secondary Cable-UG-Closure
Secondary Cable-RI-Closure
Secondary Cable-AE-Closure
Secondary Cable-UG-Splice
Secondary Cable-RI-Splice
Secondary Cable-AE-Splice

DIS
460
461
462
463
464
466

OPSIM-Cross Connect Cabinet

XCC
XCC-JumperWire
XCC-TerminalStrip
XCC-Protector
XCC-FiberOptic
XCC-WireGuide

Opsim-PMA Unupdated Node @ICMS (5/14/09)

Opsim-OneTimeQualityCheck OTQC (5/14/09)

Opsim-FPM-Initiative

9/21/11

MDF-Jumper_BLDG 10/3/14

DIS
451
452
453
454
455
456
457
458
45A
45B
45C
45I
45D
45E
45F
45G
45H
45J
45K
45L
45N
45P
45R
45S
45T
45U
45V
45X
45Q
45Y
45Z
4C1
4C2
DIS

OPSIM-Subscriber Loop
SubsLoop-JumperWire
SubsLoop-LineWire
SubsLoop-Protector
SubsLoop-InsideWire
SubsLoop-CBK
SubsLoop-RJ11
SubsLoop-LineCord
SubsLoop-DropWire 8/22/11
SubsLoop-BlockWire

300
301
302
303
304
305
306
307
30D
30E
30F
30G
30H
30J
30N
30Q
30R
30W
30X
339
35A
35B

CustomerPremises
CustomerPremisesConduit
CustomerPremisesTTCJumper
CustomerPremisesTTC_Tstrip
CustomerPremisesHouseCable
CustomerPremisesMTTCJumper
CustomerPremisesMTTC_TermStrip
CustomerPremisesMTTC_Protector
CustomerPremisesPPPoE
CustomerPremisesLAN_Card
CustomerPremisesPC-Hardware
CustomerPremisesSplitter
CustomerPremisesModem
CustomerPremisesCPE
CustomerPremises-LAN-Appl_SW
CustomerPremises-ROUTER
CustomerPremisesPC-Software
CustomerPremisesW
CustomerPremisesTelPad 6/6/11
Customer-Usage-Procedure
Customer-Provided-Microfilter
Customer-Provided-LongLineCord

SUBSLOOP-AERIAL TWISTED WIRE ren022315

SubsLoop-GroundWire
SubsLoop-ParallelWire 8/3/11
SubsLoop-GroundClamp
SubsLoop-GroundRod
SubsLoop-P_Clamp
SubsLoop-Type_C_Knob
SubsLoop-HouseBracket
SubsLoop-SpanClamp
SubsLoop-DriveHook
SubsLoop-Modem_Power_Adaptor
SubsLoop-BridleRing
SubsLoop-PoleClamp
SubsLoop-RJ45
SubsLoop-Splitter
SubsLoop-MicroFilter
SubsLoop-UTP_Cable
SubsLoop-LONGLOOP

DESCRIPTION
NETWORK QUEUES

NR1
NR2
NR3
NR4
NR5
FR1
FR2
FR3
FR4
FR5

NETRESV/D-NR-1 (Node)
NETRESV/D-NR-2 (AS/IPBB/DNS/BRAS)
NETRESV/D-NR-3 (n4i/IGate)
NETRESV/D-NR-4 (EOL)
NETRESV/D-NR-5 (Alpha/SME Static ADSL)
NETRESD-FR-1 (Node OLT)
NETRESD-FR-2 (CEN/DNS/IPBB)
NETRESD-FR-3 (MGC Disconnect Systemwide)
NETRESD-FR-4 (EOL)
NETRESD-FR-5 (Alpha/SME Static FTTH)

11/4/14
11/4/14
11/4/14
11/4/14
11/4/14
11/4/14

SHD/SHC NETRES-VOICE-SHD
SHD/SHC NETRES-DATA-SHD

(4/4/09)

SubsLoop-OTQC upto PROTECTOR (8/6/09)

SubsLoop-Cable Clip (4mm)

SubsLoop-Cable Clip (8mm)

QUEUE

new 3/25/10
new 3/25/10

SubsLoop-Aerial Service Wire (fiberlite300M/rl) new 3/25/10

Subsloop-Junction Box
Subsloop-GDT Plug-In Module

Customer

DMD
NFS

NFCSM-ROUTES
NFCSM-OTHER-CARRIER

PDO/PCO
PDO/PCO
PDO/PCO
PDO/PCO
PDO/PCO
PDO/PCO
PDO/PCO
PDO/PCO
PDO/PCO
PDO/PCO
PDO/PCO
PDO/PCO
PDO/PCO
PDO/PCO

NoGMMCNetFF1-2/OM
NoGMMCNetFF3/PEMS
NoGMMCNetFF4/IPCORE
SoGMMCNetFF1-2/OM
SoGMMCNetFF3/PEMS
SoGMMCNetFF4/IPCORE
SoGMMCNetFF5/IntlGW
EGMMCNetFF1-2/OM
EGMMCNetFF3/PEMS
EGMMCNetFF4/FOCM
WGMMCNetFF1-2/OM
WGMMCNetFF3/PEMS
WGMMCNetFF4/FOCM
WGMMCNetFF5/IntlGW
NoLuzCNetFF1-4/OM
NoLuzCNetFF5/PEMS
NoLuzCNetFF6/IPCORE
SoLuzCNetFF1-4/OM
SoLuzCNetFF5/PEMS
SoLuzCNetFF6/IPCORE
VisCNetFF1-4/OM
MinCNetFF1-4/OM
MinCNetFF5/PEMS
MinCNetFF6/IPCORE

PDO/PCO
PDO/PCO
PDO/PCO
PDO/PCO
PDO/PCO
PDO/PCO
PDO/PCO
PDO/PCO
PDO/PCO
PDO/PCO

PDA/PCA NETIT- PENDINGCLEAR

NETIT-SYSAD
ANT

NETIT-SECURITY

PDI

CORENET-INVAS
INVAS
14

QUEUE
QUEUE
PDR
PCR
EPD/EPC
NDT
QCD/QCC
PDF/PCF
EPD/EPC
PDC
PCC
PMU
CAR
CAR
PAR
PAR
HFA
HFA

MCT
DLC
DPM/RPM
CAO
RCD/RCC
MGD
MPM
AGN
MCT-FTTH

OPSIM DISPOSITION
DIS
470
471
472
473
474
475
476
477

WORKGROUP
CSZONE INDIVIDUAL QUEUES
BZV/D-TECH-DISP-ASSIGN
BZV/D-TECH-DISP-REPAIR
BZ-CABLE
BZ-NDT-AT-DP
BZV/D-EOTQC
BZV/D-FRAME
BZ-CABLE-RELOC
BZV/D-ICT-ASSIGN
BZV/D-ICT-REPAIR
BZ-PMU
BZV/D-DIGITEL
BZV/D-CAR
10/13/14
BZV/D-CAR-REPAIR 10/13/14
BZV/D-PAR
10/13/14
BZV/D-PAR-REPAIR
10/13/14
BZV/D-HFA 10/13/14
BZV/D-HFA-REPAIR 10/15/14 (requested for creation)
CSZONE BULK QUEUES
BZ-MCT
BZ-DLC
BZ-PREV-MTCE
BZ-ECAO
BZ-PRI-CAB-MTCE
BZ-MIGRATION
BZ-PREMIGRATION
BZ-AGN
BZ-FTTHBULK
BZ-DIGITEL BULK
BZ-CALAMITY (08/18/2014)
CLRM QUEUES

PFT
CDA
SCT
DE1
QCF
TST
FRD
DE1

CLRMV/D-TEST
CLRMV/D-CALLNOANSWER
CLRMV/D-CONFIRM-CLOSE
CLRMV/D-MNFC
CLRMV/D-EOTQC
CLRMV/D-NMS-TST
CLRMV-FRD
CLRMV/D-MNFC-CLOSE
CLRMV/D-TOKUNDEROB 10/13/14
SSFM

OTHERS

SCP
STR
FMD
CFM

SMART-PAYPHONE
SMART-Technical
FASMAN
CFUM-VoiceActivation
HOME CARE
HOME-FLM
ENTERPRISE CARE
ENTERPRISE-FLM
DIGITEL REC UPDATE
CLRM-CLARKTEL
CLRM-SUBICTEL
13

OPSIM-Distribution Point
Distribution Point
DP-Bridle Ring
DP-Cable Stub
DP-Strap
DP-Backboard
DP-Cover
DP-OTQC up to DP (8/6/09)
DP-Binding_Post 8/3/11

DIS
480
481
482
483
484
485
486
487
488
489
48F
DIS
490
491
492
493
494
495
496
497
498
499
49A
49B

OPSIM-DLC-Inside
DLC_Inside
DLC_Inside_FiberOptic
DLC_Inside_LineCard
DLC_Inside_MultiplexE1
DLC_Inside_MultiplexF0
DLC_Inside_ControlUnit
DLC_Inside_PowerDistributionUnit
DLC_Inside_Rectifier
DLC_Inside_Software
DLC_Inside_Auxiliary
DLC_Inside_ODF
OPSIM-DLC-Outside
DLC_Outside
DLC_Outside-FiberOptic
DLC_Outside-LineCard
DLC_Outside-MultiplexE1
DLC_Outside-MultiplexF0
DLC_Outside-ControlUnit
DLC_Outside-PowerDistributionUnit
DLC_Outside-Rectifier
DLC_Outside-AC_Power
DLC_Outside-Battery
DLC_Outside-PortAssignment
DLC_Outside-Auxiliary

49C
49F
49G

DLC_Outside_RingingGenerator
DLC_Outside_ODF
DLC_Outside_JumperWire 7/15/11

DIS
4G0
4G2
4H0
4H2

OPSIM-Pair Gain
PairGain_CO
PairGain_CO-LineCard
PairGain RE
PairGain_RE-LineCard

DIS
4N1

Payphone
OPSIM-NGN-JumperWire

DIS
1V1
1V2
1V3
1V4
1V5
1V6
1V7
1V8

Change Port (for CSZ Use ONLY) 9/6/10

DIS
4X0

OPSIM-PABX
PBX-PLDT_Provided

Core-Legacy-Port
Core-DSLAM-Port
Core-IPDSLAM-Port
Core-NGN-Port
Core-Huawei-Port
Core-IPDSLAM ECI-Port
Core-IPDSLAM HI-X-Port
Core-UTAG DSLAM-Port

7/15/11

DIS
4A1
4A2
4A3
4A4
4A5
4A6
4A7
4A8
4A9

OPSIM-eCAO
Protector-Insidewire (eCAO)
Protector-CBK (eCAO)
Insidewire-CBK (eCAO)
Protector-Insidewire-CBK (eCAO)
DP-Linewire-Protector (eCAO)
Linewire-Protector (eCAO)

DIS
4F0
4F1
4F2
4F3
4F6
4F7
4F8
4F9
4FA
4FB
4FC
4FD
4FE
4FF
4FI
4FJ
4FK
4FL
4FM
4L1
4L2
4L3
4L4

F2H
F2H-Optical Line Terminal (CO)
F2H-POS Passive Distribution Network
F2H-LCP Local Convergence Pt
F2H-NAP Network Access Pt
F2H-ONU PowerAdaptor
F2H-RG (ResGateway)
3/23/11
F2H-RG PowerAdaptor 3/23/11
F2H-IndoorOpticalOutlet 3/23/11
F2H-OutdoorJunctionBox 3/23/11
F2H-PatchCord
3/23/11
F2H-LCP Port
3/23/11
F2H-NAP Port
3/23/11
F2H-IndoorFOC
3/23/11
F2H-OutdoorFOC
3/23/11

4K1
4K2
4K3
4K4
4K5
4K6
4K7
4K8
4K9
4KA
4KB
4KC
4KD
4KE
4B1
4B2
4M1
4M2
4M3
4MA
4MB
4MC
4MD
DIS
4P0

IPTV - STB (Set Top Box) related 9/26/12

Linewire-Insidewire-Protector (eCAO)

2/24/11

Linewire-Insidewire-Protectr-CBK(eCAO)

2/24/11

Linewire DP-Protectr-CBK(eCAO) 3/13/11

HUAWEI ONU ECHOLIFE GPON TERMINAL-HG8245 (with WiFi) ###

HUAWEI ONU ECHOLIFE GPON TERMINAL-HG8245A (with WiF ###
FIBERHOME ONU AN5506-04-B (without WiFi)

###

FIBERHOME ONU AN5506-04-F1 (3dBi Antenna with WiFi)

###

FIBERHOME ONU AN5506-04-F1 (5dBi Antenna with WiFi)

###

FUJIKURA FIC Connectors

HUAWEI FIC Connectors
TYCO FIC Connectors
SUNSEA FIC Connectors

1/6/2015
1/6/2015
1/6/2015
1/6/2015

IPTV - Smart Card related 9/26/12

IPTV - STB Accessories 9/26/12
IPTV - Remote Control Related 9/26/12
CIGNAL - STB (Set Top Box) related

2/11/2015

CIGNAL - Smart Card related

2/11/2015

CIGNAL - STB Accessories

2/11/2015

CIGNAL - Remote Control Related

CIGNAL - DISH/LNB related

2/11/2015

Wireless Video Bridge

1/6/2015

WiFi Repeater

1/6/2015

Tvolution Unit
FamCam-DLINK DCS-930LB1 (Fixed)

1/6/2015

2/11/2015

1/6/2015

FamCam-DLINK DCS-5222LB1 (Pan & Tilt 1/6/2015

Wifi Booster-Wifi settings related

Wifi Booster-URL settings related
3/26/2015
FTTH-MDU-Jumper wire
3/26/2015
FTTH-MDU-Terminal Strip
3/26/2015
FTTH-MDU-Port Assignment
FTTH-MDU-MULTI DWELLING UNIT3/26/2015

FTTH-MDU-Inside Power Distribution Unit 3/26/2015

FTTH-MDU-Rectifier
FTTH-MDU-Battery

3/26/2015
3/26/2015

Payphone
Payphone-Confirmed Working

W70
W71
W72
W73
W74
W75
W76
W77
W78
W90
W91
W92
W93
W94
W95
W96
W97
DIS
M60
M61
M62
M63
M64
M65
M66

OPSIM DISPOSITION
Instruments
DIS MODEM
YR62-MS210 PBRD Euroset
M24 UE 20R (Nortel)
YR66-Euroset 210 w Flashkey
M25 Nokia-W1354
YR67-ALCATEL Corded A2510
M26 SDSL ZYXL Modem 724
YR68 - NEC 42S
M27 ADSL ZYXL Modem 782
WR06 - TYPE802
M28 Speed Stream
WR13 - GST100
M29 SMC- ver 1.13
MODIFY EUROSET 210
M30 SMC- ver 2.0
ALPHATEL C400 AT&T 700
M31 Zyxel Prestige 650H
YR70 - PHILSET2020
M32 Speed Stream 5100
YR71 EXICOM 3015-00
M33 ZXDSL 831 (ZTE)
PHILSET 2002
M34 Zyxel Prestige 650R
DT-700 with Redial
M35 Speedtouch(Alcaltel)
FC1300 with Memory
M36 DNT 128k (Corp)
EUROSET 802S
M37 PL-DSL1 (ASL-25045)
DT-700 for Teletipid
M38 Zyxel 660R-61C
ALCATEL 2310
M39 Alcatel Shanghai Bell 500series
A1010340 Centennial T119
M40 PL-DSL2 (SinglePort)
DIALTONE DT300
M41 Alcatel+500(4ports)
TCL HAP82TD
M42 DareGlobal
SUNGIL SIT110
M43 Siemens Gigaset SE260 w/ AVPS 1/27/09
ST 900 PH
M44 Zyxel P660R-D1 w/ AVPS 1/27/09
SKIP 100
M45 ZTE ZXV10 HOME GATEWAY 4/4/09
TCL HA28PTD
M46 Zyxel 4 Ports Modem 7/7/09
EUROSET 805
M47 ZYXEL P2612HWU-F1 Bizbox 3/22/10
Uniden (Cordless)
M48 Zyxel P660HN-F1A 4Port WiFi 8/10/10
Euroset2005 A1010-530
M49 Zyxel P793H 4 Ports SDSL 2/11/11
TX8400 SIEMENS
M50 HUAWEI-HG530 4P WIFI & MICF 7/4/11
HAP88PTD
M51 Zyxel P660HN-T1A 4Port WiFi 12/6/11
M52 ZXV10 W300 4Port WiFi
TX4800
M53 Zyxel P660HN-T1A QSG 01/17/12
Euroset Infinite 802
M54 Prolink H5004N 4p Wifi 5/11/12
Cosun QX28 W 9/2/09
M55 Aztech-ADSL1205FGU-Hgateway 4P 9/26
HA88PTD PREPD (BLUE) 8/31/10
M56 Aztech-myDSL BiizBox 1205FGU 4P 9/26
Euroset Infinite 802-SMT
M57 SpeedSurf 402AN 4Port Wifi 4/10/13
GE-EX30043FE1 11/2/11
M58 VDSL HUAWEI HG620
QUASAR QTEL-1000 11/2/11
Panasonic LEX-TS500MX 11/2/11
M59 VDSL HUAWEI HG630
M68 DIGITEL HUAWEI SMART AX MT000
NEC T-10-S-IP(GX) 11/2/11
M69 ZYXEL P660HN T1A VER2 (WIFI W EXT ANTENNA)
6/6/2013
SIEMENS 802 11/2/11
M70 ZyXEL P2162HNU-F1F ADSL2 VOIP
8/29/2013
Euroset Infinite 802-Ver2
M71 KASDA KW58293 4P MIMO
Beetel Sigma 8/22/12
M72 BAUDTEC RN243R4-A6 (Built-in) 4P MIMO
SMS ST-880 8/23/12
M73 PROLINK H5204NK 4P MIMO
Cosun QX138 Basic Phone 7/3/13
M74 SPEEDSURF GAN9 (W13-4 4P MIMO)
LG GS460N 6/10/14
Euroset Infinite 802-SMT Modifie 1/6/2015 M75 SPEEDSURF GAN4 FT130F4 4P WIFI
M76 KASDA KW5819 4P
4/7/2014
LOGIMAS CP-100A
KT 908 NEC
M77 PROLINK H5004NK 4P 1T1R
4/16/2014
FC1320 Bell Freedom
M78 SAGEMCOM, 2704N, 4P, W/ WIFI, MIMO 7/15/2014
Fronic ST1072 (BUILT-IN CID)
M79 ZYXEL, P660HN-T1 VER2, 4P, W/ WIFI, MIMO 7/15/2014
NEC-ATV FIXED TYPE
M80 Home Gateway, Bizbox
10/9/2014
NEC-ATV MODULAR
M81 GMI GDR 2740 4Port ADSL MIMO Modem
10/9/2014
ALCATEL 2312 (CENTRIX)
M82 PROLINK PWN 3701 Wireless N Repeater, 300 10/9/2014
OMNITEL
M83 PROLINK PRS1240B ADSL, 4P,WIFI,MIMO 4/20/2015
MODEM
M84 ADSL,ZTE,ZXHN H108N V2.5,WIFI,M 4/27/2015
DIGITEL PROLINK H5201
M85 BAUDTEC,RNR4_A62TV2,INTERNAL A 4/27/2015
DIGITEL PROLINK H9000
M86 BAUDTEC,RNR4_A62TV3,1EXTERNAL 4/27/2015
DIGITEL PROLINK H9000B
M87 ZYXEL,AMG1302_T10D,INTERNAL AN 4/27/2015
DIGITEL PROLINK H9200
M88 PROLINK,PRS1241B,INTERNAL ANTE 4/27/2015
DIGITEL PROLINK H9200A
M89 IGATEWAY,GAN9.ET263-4,2 EXT. ANT. 4/27/2015
DIGITEL PROLINK H9200AR
M90 ADSL, FIBERHOME,FH3000-88-40-C0, 4P,WIFI,MIMO 6/22/2015
DIGITEL ZTE ZXDSL 831

M67

DIGITEL ZTE ZXDSL 831 AII

DIS
W15
W19
W20
W21
W28
W32
W36
W38
W39
W40
W41
W42
W43
W44
W45
W49
W51
W52
W53
W54
W55
W56
W57
W58
W59
W60
W61
W62
W63
W64
W65
W66
W67
W68
W69

TYPE OF COMPLAINT

5
544
545
546
550
551
552
561
562
563

A
DSL TROUBLE
ReDirected to QIK Portal 9/10/09
Watcher Camera Defective 11/26/09
SME WATCHER
BRIDGE TO ROUTER & VICE-VERSA
DETECTED TROUBLE
WEP KEY 12/28/10
SH-Slowdown
SH-Intermittent Connection
SH-Selective Browsing

582
583
584
585
586
587
588
589
590
591
592
593
594
595
596

VOIP/FTTH/IPTV/WirelessBridge
566
IPTV - Audio / Video out of snyc
567
IPTV - Freeze Video
568
IPTV - Can't Control Remote Contro 569
IPTV - Taking too long to boot up (can't acq 570
571
IPTV - Loading of EPG(Black Screen)
IPTV - Cant read Smart Card (SC) 572
IPTV - Pixelated
573
IPTV - Missing Channels
574
Wireless Bridge-Service Unit Problem 575
576
Wireless Bridge-Does not sync
577
Wireless Bridge-Too long to boot up
578
Wireless Bridge-No Power light
579
Wireless Bridge-No LED light
Wireless Bridge-Intermittent Connecti 580
581
Wireless Bridge-Poor Video quality

527
535
536
537
538
539
540
541
542
543

BC
MODEM TROUBLE/DEFECTIVE
CAN'T LOGIN - NO DSL LIGHT
USER ALWAYS DISCON - w/ DSL LIGHT ON & OFF
DSL Light Steady/On/Intermittent Browsing(RTO)

EMAIL ACCESS PROBLEM

DSL SLOWDOWN
CAN'T LOGIN & BROWSE - with DSL LIGHT

PASSWORD DENIED
CHANGE PASSWORD (PLDT INITIATED)
CAN'T OBTAIN IP

FTTH
VOIP-NO OUTGOING/NDT
VOIP-NO INCOMING
VOIP-QOS VOICE (CHOPPY, DELAYED, etc)

VOIP-DIALTONE ON & OFF

VOIP-UN/PW AUTHENTICATION PROBLEM

FTTH-Defective Modem & Peripherals

FTTH-No DSL Signal
FTTH-Connection Always Disconnect
FTTH-Low Bandwidth Acquired
FTTH-Cannot Acquire an IP
FTTH-Cannot Browse
FTTH-No Wifi Access
FTTH-Page Redirected to PLDT Portal
FTTH-Selective Browsing
IPTV - STB has No Power
IPTV - No Audio/Video Output

CIGNAL (02/12/2015)
600 CIGNAL-STB Has No Power / Defective
601 CIGNAL-No Audio/Video Output
602 CIGNAL-Audio / Video Out of Sync

606 CIGNAL - Loading of EPG(Black Screen)

607 CIGNAL - Can't Read Smart Card (SC)
608 CIGNAL Pixelated

603 CIGNAL-Freeze Video

604 CIGNAL-Can't Control Remote Controller
605 CIGNAL-Taking Too Long to Boot Up
(Cant Acquire IP)
4 TVolution (2013) new
466 Tvolution-Service Problem
467 Tvolution-Cannot control Remote Control(RC)
468 Tvolution-Cannot control using TELPAD
469 Tvolution-Cannot control connect Bluetooth
470 Tvolution-Too long boot up
471 Tvolution-Can not read MicroSD
472 Tvolution-No Power
473 Tvolution-No Wifi Connection
474 Tvolution-Slowdown
475 Tvolution-Always Disconnect
476 Tvolution-No LED Light
4 FAMCAM
(2015) new Camera
FAMCAM-DLINK
490 Replacement
FAMCAM-request configuration w
492 fee

609 CIGNAL - Missing Channels

610 CIGNAL - LNB Defective
611 CIGNAL - DISH Misaligned / Damage

7
730
740
750
760

710 SIM Organic

711 POTS Contractor (SO Inspection)
712 POTS Contractor (Repair Inspection) 8/22/11
720 OP

PREVENTIVE MAINTENANCE
PABX
CORENET rename 8/26/11
Pots Subscriber Loop 6/8/2010
Void Warranty Info -DSL Modem

4
480
481
482
483
484
485
486
487
488

Wifi Booster (2014) new

Wifi Booster Service Problem
Wifi Booster-No Power
Wifi Booster-No LED Light
Wifi Booster-Defective Device
Wifi Booster-No Wifi Connection
Wifi Booster-Cant modify SSID/Password
Wifi Booster-Cant access GUI
Wifi Booster-Slowdown
Wifi Booster-Always Disconnet

4
KaASENSO (2015) new
491 KaASENSO Camera Replacement
493 KaASENSO-request configuration w fee

12

TYPE OF COMPLAINT

1
100
101
102
103
104
105
106
108
109
110
113
114
115
116
117
118
119
120
142
1

REGULAR REPAIR
DEAD
NO DIAL TONE
DELAYED DIAL TONE
CONTINUOUS DIAL TONE
DIAL TONE ON AND OFF
RECEIVES WRONG NUMBER
CANNOT CONNECT
BELL DOESN'T RING
CONTINUOUS RINGING
BELL RINGS ONCE
BELL RINGS FAINTLY
CONNECT WRONG NUMBER
DOES NOT ANSWER
ALWAYS BUSY
CAN'T HEAR
CAN'T BE HEARD
CROSS TALK/OTHER PEOPLE ON LINE

PREPAID CARD TROUBLE

CALL QUALITY (Choppy, Echo, etc) 3/27/12

Voice & Data

INSPECTION

OTHERS

OTHERS

WE ROAM

401
402
403
404
405
4

203
204
340
350
360

Voice & Data Trouble

MSI INSPECTION
REPAIR INSPECTION
TD BY QCI
TD/RCN & PAI
PAYSTATION UNIT COMPLAINT
DSL Dispute on BW Promo

WEROAM-CAN'T CONNECT
WEROAM-CAN'T BROWSE
WEROAM-REQUEST ASSISTANC
WEROAM-LAPTOP PROBLEM
WEROAM-DEFECTIVE CARD

406
407
408
409
410

WEROAM-DEFECTIVE SIM CARD

WEROAM-DEFECTIVE DATA CABLE
WEROAM-SIGNAL PROBLEM
WEROAM-LINE INTERMITTENT
WEROAM-SLOW CONNECTION

WATCHPAD

421
422
423

TELPAD

HOTSPOT

151

NOISY
CALL CUTOFF (CONVERSATION)
INSTRUMENT STOLEN
INSTRUMENT DEFECTIVE
HOUSE BURNED
WIRE CUT
WIRE DOWN
RADIO INDUCTION
SPECIAL FEATURE TROUBLE
DIAL/BUSY TONE CONVERSATION
NYS RECORDING
SYSTEM PROBLEM
TOLLFREE CAN'T ACCESS
FREE CALL
COIN STUCK
CAN'T READ/ACCEPT CARD
PAYPHONE SYSTEM ALARM
PAYPHONE NO INCOME
PAYPHONE MISSING ROUTE CALL

370

121
122
123
124
125
126
127
128
129
130
131
132
134
136
137
138
139
140
141

(6/29/09) new

(12/21/10) new
5/10/11

PLDT @HOME

PLDTCLOUD

(2/28/12) new

(2014) new

WATCHPAD-SOFTWARE APPLICATION PROBLEM

WATCHPAD-ACCOUNT PROBLEM
WATCHPAD-VIDEO/AUDIO QUALITY

431

TELPAD PROBLEM

441
442

Invalid Username & Password

Connectivity Problem

461
462
463
464
465
4C1
4C2
4C3
4C4
4C5

CONSUMER Username & Password

CONSUMER Content Update
MERCHANT Username & Password
MERCHANT Content Update
Portal/WebService Down
Cloud Iaas
Cloud UCaas
Cloud Paas
Cloud Saas
ePLDT Cloud
11

DIS
88A
88B
88C
88D
88E
88F
88H
88K
88L
8A0
8A1
8A2
8A3
8A4
8A5
8A6
8AL
8A7
8A8
8A9
8AA
8AB
8AC
8AD
8AE
8AF
8AH
8AK
8AM
8C1
8C2
8C3
8C4
8C5
8C6
8C7

FULFILLMENT
Fulfillment-CPE-MicroFilter
Fulfillment-CPE-OtherCPE
Fulfillment-CustomerUsage
Fulfillment-OpenSO
Fulfillment-UT-IVD BOARD
Fulfillment-NOKIA-LSM BOARD
Fulfillment-ECI-ECI BOARD
Fulfillment-CPE-W 4/3/12

8C8
8C9
8CA
8CB
8CC
8CD
8CE

Fulfillment-Zyxel P793H 4Ports SDSL

DIS
600
601
602
603

Account Treatment
Account-Dbase-TDQCI
Account-Dbase-TD
Account-Dbase-RCN
Account-Dbase-OP 4/26/11

DIS
8J1
8J2
8J3
8J4
8J5
8J6
8J7

SLM ROUTING 12/10/2013

TESTED OK FOR DISPATCH
BAD PARAMETER READING
REFUSED SLM

Fulfillment-InterConnectionIssue 4/4/12
Fulfillment-UTAG-ProfileSp-LineStd(Auto)
Fulfillment-UTAG-ProfileSp-XmsMode(EchoCanc)
Fulfillment-UTAG-ProfileSp-PwrMgt(L2)
Fulfillment-UTAG-SvcProfile-BW (6/1/09)
Fulfillment-UTAG-SvcProfile-InterleaveDelay
Fulfillment-UTAG-SvcProfile-DnUpStrmRate(32)
Fulfillment-UTAG-SvcProfile-SNR (6/1/09)

Fulfillment-UTAG-INAP (3/27/12)
Fulfillment-ECI-Profile-UpDnstrmRate(32)
Fulfillment-ECI-Profile-BW (6/1/09)
Fulfillment-NBM-Profile-SNR (6/1/09)
Fulfillment-NBM-Profile-Lport (6/1/09)
Fulfillment-NBM-Profile-BW(rates) (6/1/09)
Fulfillment-HUAWEI-Port (12/15/09)
Fulfillment-HUAWEI-VLAN (12/15/09)
Fulfillment-HUAWEI-Bwidth (12/15/09)
Fulfillment-HUAWEI-SNR (12/15/09)
Fulfillment-HUAWEI-UMS (12/15/09)

Fulfillment-HUAWEI-INAP (3/27/12)
Fulfillment-HUAWEI-IVD BOARD (5/6/14)

Fulfillment-TR69 Diagnostic 8/26/10

Fulfillment-Zyxel P660R-D1(V.4)
Fulfillment-Zyxel P2612HWU-F1A
Fulfillment-Zyxel P660 HN-F1A (4Pwifi)

Fulfillment-Siemens Gigaset (QIK)

Fulfillment-Zyxel P600R
Fulfillment-TELPAD 12/22/10
FULF-TR69-ZYXEL P660-T1A

6/10/13

FULF-TR69-ZYXEL P660-T1A v2 6/10/13

FULF-TR69-HUAWEI HG530 6/10/13
FULF-TR69-ZTE ZXV10 W300 6/10/13
FULF-TR69-PROLINK H5004N ADSL WLESS 6/10/13
FULF-TR69-PROLINK H5004N ADSL2 WLESS W ROUTER

INSTRUMENT/MODEM PERIPHERALS

CDA LEGACY VOICE

TRANSPOSED WRONG NUMBER
CHANGE RESET PORT

DIS
801
806
808
809
810
831
832
833
834
835
836
837
838
839
840
841
842
843
844
846
848
849
84A
850
851
852
853
854
856
857
858
859
881
882
883
884

FULFILLMENT
Fulfillment-TOK
Fulfillment-SPSUI 4/8/10
Fulfillment-eCAO-Closing 01/31/11
Fulfillment-UnupdatedPlantRecord
Fulfillment-DHCP-Option82 8/1/12
Fulfillment -D50 Craft-Port

885
886
887
888
889
890
891
892
893
894
895
896
897
898
899
89A

Fulfillment-CPE-LAN DNS
Fulfillment-CPE-LAN IP Address
Fulfillment-CPE-Router
Fulfillment-CPE-Hub
Fulfillment-CPE-Splitter
Fulfillment-POTS-NETMAN 4K-PORT
Fulfillment-POTS-MBOSS
Fulfillment-POTS-EWSD
Fulfillment-POTS-NEAX
Fulfillment-POTS-SIGMA
Fulfillment-POTS-S12
Fulfillment-POTS-SMART AXE

8K1
8K2
8K3
8K4
8K5
8K6
8K7

SLM-IPTV
SLM-IPTV
SLM-IPTV
SLM-IPTV
SLM-IPTV
SLM-IPTV
SLM-IPTV

4/27/11

Fulfillment -D50 Craft-SubsProfile(Speed)

Fulfillment
Fulfillment
Fulfillment
Fulfillment
Fulfillment
Fulfillment
Fulfillment
Fulfillment
Fulfillment

-D50 Craft-SNR-UBR
-D50 Craft-VPI/VCI TrafDe
- AWS Alcatel-Port
-AWS Alcatel-SubsProfileS
-AWS Alcatel-SNR-UBR
-AWS Alcatel-vpi/vci/Traf
-UEIMAS-Port
-UEIMAS-SubsProfileSpeed
-UEIMAS-SNR-UBR

Fulfillment -UEIMAS-VPI/VCI/TrafDescr

Fulfillment
Fulfillment
Fulfillment
Fulfillment

-BRAS-ERX
-NBM(nokia)-Port
-NBM(Nokia)SubInterface
-Netman4K-Port

Fulfillment -Netman4K-PacketPolicyVLA
Fulfillment-NBM-DataPrioritySetting
Fulfillment-WEB UIBra(LDAP)SubsProfil
Fulfillment-WEB UIBra(LDAP)UserNamePw

Fulfillment-WEB UIBra(LDAP) Multiploc

Fulfillment-ECI PORT
Fulfillment-ECI SUB INTERFACE
Fulfillment-HI-X-PORT
Fulfillment-HI-X-PROFILE
Fulfillment-HI-X-VLAN
Fulfillment-UT-MBOSS LOGICAL ID

Fulfillment-CPE-Modem
Fulfillment-CPE-PC HW
Fulfillment-CPE-PC SW
Fulfillment-CPE-LAN HW

Fulfillment-POTS-NETMAN4K-UT-IVDBRD

Fulfillment-POTS-FHLR (6/29/09)
Fulfillment-POTS-C3 (6/29/09)
Fulfillment-POTS-FeatureNotActivated (6/29/09)

STB(Set Top-Box) HW/SW 1/6/2015

Smart Card Related
1/6/2015
TV Settings Related
1/6/2015
RC Related (Remote Contro1/6/2015
ProInsight (Configuration 1/6/2015
Lan Cable Related
1/6/2015
STB Accessories Related 1/6/2015

DIS
N00
N01
N02
N03
N04
N05
N06
N07
N08
N10
N11
N12
N13
N14
N15
N16
N17
N18

BusinessOffice 12/21/10
BusinessOffice
Neugent-TelPad Unit
Neugent-TelPad-PowerSupply
Neugent-TelPad-WifiBlueToothPort

DIS
8EE
8EF
8EG
8EH
8EI
8EJ
8EK
8EL
8EM
8EN
8EP
8ER
8ES
8ET
8EU
8EV

INFOCOM

8EW
8EX
8EY
8EZ
8F1
8F2
8F3
8F4
8F5
8F6
8F7
8F8
8F9
8FA
8FB
8FC
8FD
8EB
8ED
8G1
8G2
8G3
8G4
8G5
8G6

Infocom
Infocom
Infocom
Infocom
Infocom
Infocom
Infocom

8G7

FLM-IPTV - STB Accessories Related

Neugent-TelPad-TouchPad/LCD/Monitor

Neugent-TelPad-SoundCard
Neugent-TelPad-SD_CardPort
Neugent-TelPad-Camera
Neugent-TelPad-DockingStation
Neugent
Huawei-TelPad Unit 6/6/11
Huawei-TelPad-PowerSupply 6/6/11
Huawei-TelPad-WifiBlueToothPort 6/6/11
Huawei-TelPad-TouchPad/LCD/Monitor 6/6/11

Huawei-TelPad-SoundCard 6/6/11
Huawei-TelPad-SD_CardPort 6/6/11
Huawei-TelPad-Camera 6/6/11
Huawei-TelPad-DockingStation 6/6/11

Infocom-UTAG-INAP
Infocom-ECI-Profile-UpDnstrmRate(32)
Infocom-ECI-Profile-BW
Infocom-NBM-Profile-SNR
Infocom-NBM-Profile-Lport
Infocom-NBM-Profile-BW(rates)
Infocom-HUAWEI-Port
Infocom-HUAWEI-VLAN
Infocom-HUAWEI-Bwidth
Infocom-HUAWEI-SNR
Infocom-HUAWEI-UMS

Infocom-HUAWEI-INAP

Infocom -D50 Craft-Port

Infocom -D50 Craft-SubsProfile(Speed)

Infocom -D50 Craft-SNR-UBR

Infocom -D50 Craft-VPI/VCI TrafDe

DIS
S00
S21
800
804
805
861
862
863
864
865
866
867
86A
871
872
873
874
875
876
877
878
879
87A
87B
87C
87D
87G
87H
87I
87J
87K
8B1
8B2
8B3
8B4
8B5

- AWS Alcatel-Port
-AWS Alcatel-SubsProfileS
-AWS Alcatel-SNR-UBR
-AWS Alcatel-VPI/VCI/Traf
-UEIMAS-Port
-UEIMAS-SubsProfileSpeed
-UEIMAS-SNR-UBR

8B6
8B7
8B8
8B9
8BA
8BB
8BC
8BD
Infocom -UEIMAS-VPI/VCI/TrafDescr
Infocom -BRAS-ERX
8BE
8BF
Infocom-WEB UIBra(LDAP)UserNamePw
8D1
Infocom-WEB UIBra(LDAP) Multiploc
8D2
Infocom-ECI PORT
8D3
Infocom-ECI SUB INTERFACE
8D4
Infocom-HI-X-PORT
8D5
Infocom-HI-X-PROFILE
8D6
Infocom-HI-X-VLAN
8E1
Infocom-UT-MBOSS LOGICAL ID
8E2
Infocom-UTAG-SvcProfile-DnUpStrmRate(32)
8E3
Infocom-UTAG-SvcProfile-SNR
FLM-IPTV - STB(Set Top-Box) HW/SW
8E4
FLM-IPTV - Smart Card Related
8E5
FLM-IPTV - TV Settings Related
8E6
FLM-IPTV - RC Related (Remote Controller) 8E7
FLM-IPTV - ProInsight (Configuration Relate8E8
FLM-IPTV - Lan Cable Related
8E9

5 8EA

INFOCOM
Infocom System
Infocom-Mail
Infocom-FirstCallResol (FCR-DSL)

Cause of Trouble

Infocom-FirstCallResol-(FCR-UN/PW)

Infocom-CustCancRprRequest
Infocom-NBM(Nokia)-Port

(6/29/09)

Action taken

Infocom-NBM-SubsProfile (Speed,etc)

Infocom-NetMan4K-Port

Diagnostics

0 No Action Taken

Customer Initiated

1
2
3

Repair Request Cancelled (RRC)

With Pending SO
Request for Reappointment (RFR)

T Test

NoTroubleFound (NTF)

No Observable Cause

6 Advice Customer

Information

0
1
2
3
4
5
6
7
8
9
A
B
C
D
E
H
J
Z

No Observable Cause
Insufficient Balance
No loading for > two (2) months
Card Printing/Scratching Problem
Called Number is TD, No Collect Call
Locked Phone
Using other carrier / Prepaid Card
Void / Beyond Warranty
Under Investigation
Swtch announcement
Working With Other Equipment
Reset
Refit
Wrong Setting
PPPoE
Recovery
Call Again
No Service Subscription

8 Call Thru

NoTroubleFound (NTF)

No Observable Cause (NOC)

1
2
6

With slight Reading

With Previous reading
Man Made (3rd Party)

Infocom-WEB UIA(LDAP)-SubsProfile
Infocom-SPSUI

Probable Cause

4/8/10

Infocom -NBM(Nokia)SubInterface 04/27/12

Infocom -Netman4K-PacketPolicyVLA 04/27/12

Infocom-NBM-DataPrioritySetting
Infocom-CPE-Modem
Infocom-CPE-PC HW
Infocom-CPE-PC SW
Infocom-CPE-LAN HW
Infocom-CPE-LAN DNS
Infocom-CPE-LAN IP Address
Infocom-CPE-Router
Infocom-CPE-Hub
Infocom-CPE-Splitter
Infocom-CPE-MicroFilter
Infocom-CPE-OtherCPE
Infocom-CustomerUsage
Infocom-HBOX-CPE-VOIP Config (4/4/09)

Infocom-CPE-ONU Cable 3/11/11

Infocom-CPE-ONU Adaptor 3/11/11
Infocom-CPE-ResGatewayCable 3/11/11
Infocom-CPE-ResGatewayAdaptor

3/11/11

Infocom-SubsOwnUnit 5/10/11
Infocom-TR69 Diagnostic 8/26/10
Infocom-Zyxel P660R-D1(V.4)
Infocom-Zyxel P2612HWU-F1A
Infocom-Zyxel P660 HN-F1A (4Pwifi)

Infocom-Siemens Gigaset (QIK)

Infocom-Zyxel P600R
Infocom-TELPAD 12/22/10
Infocom-Zyxel P793H 4Ports SDSL
TR69-ZYXEL P660-T1A
TR69-ZYXEL P660-T1A v2
TR69-HUAWEI HG530
TR69-ZTE ZXV10 W300

6/10/13
6/10/13
6/10/13

TR69-PROLINK H5004N ADSL WLESS

6/10/13

TR69-PROLINK H5004N ADSL2 WLESS W ROUTER

6/10/13

TR69-SPEEDSURF 402AN 4PORT WIFI

6/10/13

SSFM-FTTH_EMS-PORT
SSFM-FTTH_EMS-MAC Address
SSFM-FTTH_EMS-VLAN
SSFM-FTTH_EMS-Bandwidth
SSFM-FTTH_EMS-UserID

9/7/13

SSFM-FTTH_EMS-LLID
Infocom-UT-IVD BOARD 04/27/12
Infocom-NOKIA-LSM BOARD
Infocom-ECI-ECI BOARD
Infocom-CPE-W
Infocom-InterConnectionIssue
Infocom-UTAG-ProfileSp-LineStd(Auto)
Infocom-UTAG-ProfileSp-XmsMode(EchoCanc)
Infocom-UTAG-ProfileSp-PwrMgt(L2)
Infocom-UTAG-SvcProfile-BW
Infocom-UTAG-SvcProfile-InterleaveDelay

CLOSING CAS FOR CAR

002
003
004
005
006
007
008
012
013

Declared House Cable/MTTC Term Strip/TTC Trouble

Subscriber Out / No One Can Decide
Subscriber Moved-Out
Refused Entry
House / Office / Room / Unit Closed
House under Renovation / Construction
No Working Permit
Illegal Connection
MTTC - No Access

10

Cause of Trouble

Action taken
0
1
2
3
4
5
6
7
9
A
B
G
Q
R
S
U
V
Z
D
E
W
F

Diagnostics

No Action taken (NAT)

Repair/Refit
Replace
Re/Route
Lock/Unlocked(Reset)
ChangeAssigment
Advise Customer
Endorsed to Concerned
Group (ECG)
Installed/Provide
Sustain

0
1
2
3
4
5

Provision of Cooling/Genset

9
A
B
C
D
E
F

Reprogmed/Calibration(Unlocked

Rehabilitate
Recreate/arrange
ApplyChemical/Devices
Clean
Endorsed to Vendor
Inspection
Revert
Initiate LoopBack
Load-Balancing
Initialize/Restart 8/20/10

No Trouble Found (NTF)

Cut/Open
Corroded
Transposed
Loose/Detached/ROH
Insufficient Clearance /
In Contact w/ Foreign Line

6
7
8

G
H
K
M
Q
R
S
T
U
V
W
X
Y
N

W series = New Instrument Installed

Broken
Defective
Peeled Insulation /
RubberTape
Burned

Probable Cause
0
3
4
5
6
7
8
9
A
B
D

Missing/Stolen/Vandalized

Marketing Promo 6/7/10

Customer Fault
Noise/Radio Interference
Discharged / No Power

Parameter/Setting/Standard

Deviation
Partial Failure (PF)
Total Failure (TF)
Feature Not Functioning /
Feature Not Activated
Corrupted Software
Disk Full (DF)
Lock Port
No Record
Degraded Service 3/16/11

Poor Insulation
WornOut (WO)
Calamity
ManMade (MM)
Vermin
Aggressive Elements (AE)
WaterSeepage (WSP)
Power Discharged /
Lightning (PDL)
SubsStandard
Wrong Setting (WS) /
Not updated
Frequent / Prolonged
Comml PowerOutages(CPO) or

Comml Power Fluctuation

Tools / Materials
Incompatibility (TMI)

G
H

InferiorMaterialQuality (IMQ)

Abnormal OperationStatus

(AOS)
Out Of Sync (OOS) /
Misaligned
Leaking
Affected by Migration /
Affected by FXTH 2/20/09
Clogged/Stuck
Messy / Dirty

No Observable Cause(NOC)

J
L
M
N
Q
R
S
T
U
V
W
X
Y
C
K

Insufficient Electrical
Protection(IEP)
Radio Station/Power Plant
Poor Workmanship/
LongLoop_BadCable
Hardware Fault (HWF)
Software Fault (SWF)
Part/Missing/ProvServUnit
Reused Material
Record Discrepancy/
SOnotImplemented
Pldt/Customer Complaint
Alarm/ Configuration
Information (ACI)
Virus
Congestion
High Temperature (HT)
Upgrade to NGN /
Upgrade Eqpt, Facilities
Removed/Legalized 06/13/12
Acknowledged & Acted 06/13/12

M series = New Modem Installed

V series = Void Warranty- Old Modem

DIS
100
10B
10C
10D
11B
11C
11D
12B
12C
12D

Corenet
JointHD-TOK 5/30/11
Corenet-LegacySwitch-Hardware (6/29/09)
Corenet-LegacySwitch-Power (6/29/09)
Corenet-LegacySwitch-Software (6/29/09)
Corenet-RDLU/RSU-Hardware (6/29/09)
Corenet-RDLU/RSU-Power (6/29/09)
Corenet-RDLU/RSU-Software (6/29/09)
Corenet-RSS-Hardware (6/29/09)
Corenet-RSS-Power (6/29/09)
Corenet-RSS-Software (6/29/09)

1C0 Core-DSLAM(LEG)-Alcatel 11/10/11

1G1 Corenet-Concentrator(C8510)
1J0 Corenet-AS (AggregatorSw)
1K0
1K1
1K2
1K3
1K4
1K5
1K6
1K7
1K8
1K9
1KA
1KE
1KP

Corenet-NGN-UTAG-NODE
Corenet-NGN-UTAG-IVD
Corenet-NGN-UTAG-ICM1R
Corenet-NGN-UTAG-SCMIP
Corenet-NGN-UTAG-VPM
Corenet-NGN-UTAG-PORT
Corenet-NGN-UTAG-MBAM
Corenet-NGN-UTAG-EBAM
Corenet-NGN-UTAG-PRM
Corenet-NGN-UTAG-MCU
Corenet-NGN-UTAG-SFP Trouble
Corenet-IPBB/PE-Power Related (rename)
Corenet-IPBB/PE-Hardware (rename)

1R0
1R1
1R2
1R3
1R4
1R5
1R6

Core-DFON-FOC-Double Break
Core-DFON-FOC-Single Break
Core-DFON-FOC-High Attenuation
Core-DFON-FOC-Def/Dirty PatchCord
Core-DFON-FOC-Break & NE Failure
Core-DFON-Software Error
Core-DFON-NE FAILURE-GENSET

1R7 Core-DFON-NE FAILURE-RECTIFIER

1R8 Core-DFON-LINECARDs-CIRCUIT PACK FAILURE
1R9 Core-DFON-AGGREGATECARDs FAILURE
1RA Core-DFON-TRIBUTARYCARDs FAILURE
1RB Core-IOT-FOC-High Attenuation (Unprotectd)
1RC Core-IOT-FOC-Double Break
1RD Core-IOT-FOC-Folded Ring Break
1RE Core-IOT-LINECARDs-CIRCUIT PACK FAILURE
1RF Core-IOT-AGGREGATECARDs FAILURE
1RG Core-IOT-TRIBUTARYCARDs FAILURE
1RH Core-IOT-Optical Connector Loose
DIS
K10
K1A
K1B
K1C
K1E
K20
K21
K2C

CoreNet
Core-IOT Equipment-Hardware (rename)
Core-IOT Equipment-PwerSupply (rename)
Core-IOT Equipment-Software (rename)
Core-FiberOpticCable
Core-Patchcord/Coupler/RJ45 (rename)
Core-E1/MicroSDM ( rename )
Core-E1-JumperWire
Core-DFON-FOC-SignalDegraded

DIS FasMan (Bldg Mtce)

A01 FASMan-Power
A02 FASMan-Aircon

DIS Corenet
13A Core-DSLAM(LEGACY)-NODE
13B Core-DSLAM(LEGACY)-PORT
131 Core-DSLAM(LEG)-MCS-eNMP
132 Core-DSLAM(LEG)-MCS-eMCP
133 Core-DSLAM(LEG)-MCS-eSTM1XX
134 Core-DSLAM(LEG)-MCS-eMLA2STM
135 Core-DSLAM(LEG)-MCS-eMLAE1
137 Core-DSLAM(LEG)-MCS-eSTM1LS
138 Core-DSLAM(LEG)-MCS-PowerModule
141 Core-DSLAM(LEG)-LCS-eDMT8a-1p
142 Core-DSLAM(LEG)-LCS-eLSMS
143 Core-DSLAM(LEG)-LCS-eDMT8a-3p
145 Core-DSLAM(LEG)-LCS-G.esdsl8
146 Core-DSLAM(LEG)-LCS-PowerModule
147 Core-DSLAM(LEG)-LCS-RAM eDMT
148 Core-DSLAM(LEG)-LCS-RAM eLSME1
14A Core-DSLAM(LEG)-LCS-RAM eLSMS
14B Core-DSLAM(LEG)-LCS-RAM_BlowerFan
14C Core-DSLAM(LEG)-LCS-RAM_Chassy 04/28/12
150 Core-DSLAM(LEG)-Passport 11/10/11
160 Core-DSLAM(LEG)-UEIMAS 11/10/11
180 Core-DSLAM(LEG)-UEIMAXpress 11/10/11
191 Core-DSL-Circuit Breaker
192 Core-DSL-Rectifier (-48VDC)
193 Core-DSL-Battery
1L0 Corenet-CRTNode-SFE Hardware
1L1 CoreNet-CRTNode-SCS Hardware
1L2 CoreNet-CRTNode
1M0 CoreNet-F2H-OLT
1M1 CoreNet-TrunkGateway-Hardware
1N1 Core-IPDSLAM-ECI-Control Card
1N2 Core-IPDSLAM-ECI-Line card
1N3 Core-IPDSLAM-ECI-NODE
1N4 Core-IPDSLAM-ECI-PORT
1P0 Core-IPDSLAM-HI X-NODE
1P1 Core-IPDSLAM-HI X-PORT
1S1 Corenet-MSAP-Transport
1S2 CoreNet-BRAS-C10K 6/29/11
1T0
1T1
1T2
1T3
1T4
1T5

Core-Huawei-Node 12/15/09
Core-Huawei-CSR 12/15/09
Core-Huawei-VPM 12/15/09
Core-Huawei-IPM 12/15/09
Core-Huawei-PWX 12/15/09
Core-Huawei-Port 2/10/10

1H0
1H1
1H2
1H3

Corenet-IPDSLAM-NKAG-NODE
Corenet-IPDSLAM-NKAG-Trunk_Card
Corenet-IPDSLAM-NKAG-TKETH1GCUCard
Corenet-IPDSLAM-NKAG-PORT

DIS CFUM
H01 CFUM-VoiceActivation 4/3/12
DIS
F01
F02
F03
F04

SMART
SMART-SPSUI 5/28/10
Smart-CSP
Smart-AAA Elite Core 6/10/15
Smart-PCRF SAPC 6/10/15

DIS
200
201
204
212
220
221
222
223
224
225
226
227
228
229
230
231
232
233
235
240
249
241
242
243
254
248
245
246
247
264
271
272
273
274
275

NR (Network Resolution)
NR-Database-SubscriberData
NR-Database-RouteData
NR-OTQC (7/28/09)
NR-PSTN-Switch (3/2/10)
NR-DSLAM(LEGACY)-SW 11/10/11
NR-DSLAM(LEGACY)-HW
NR-DSLAM(LEGACY)-Port
NR-IPDSLAM-NKAG-NODE
NR-IPDSLAM-NKAG-PORT
NR-IPDSLAM-ECI-NODE
NR-IPDSLAM-ECI-PORT
NR-IPDSLAM-HI X-NODE
NR-IPDSLAM-HI X-PORT
NR-NGN-UTAG-PORT
NR-NGN-UTAG-NODE
NR-NGN-UTAG-IVD
NR-NGN-UTAGDSLAM-NODE
NR-NGN-UTAGDSLAM-PORT
NR-Static IP Addr Assignmt ( rename )
NR-BRAINS-SW
NR-BRAINS-HW 11/10/11

281
291
292
293
294
299
295
296
297
298
2A1
2B1
2D1
2D2
2D3
2D4

NR-AS-SoftWare
NR-IPBB/PE-Software ( rename )
NR-TrunkGateway-Software
NR-MSAP-HW 11/10/11
NR-MSAP-Transport 8/20/10
NR-MSAP-SW 11/10/11
NR-Huawei-Node 8/20/10
NR-Huawei-CSR (Line Card) 8/20/10
NR-Huawei-Port 8/20/10
NR-Huawei-INAP 11/10/11
NR-F2H-OLT Config
NR-ROUGE MODEM/MAC SPOOFING
NR-PRONTO GATEWAY 5/10/11
NR-MGCP Gateway
NR-FIREWALL 3/7/14
NR-PTS(PolicyTrafficSwitch) 6/10/15

DIS
D51
D52
D53
D72
D73
D82
DC1
DC2
DC3
DC4
DK1
DK2
DK4
DK5

NetIT-PLDT @HOME-Application
NetIT-PLDT @HOME-Hardware

NR-IGATE-HW 11/10/11
NR-IGATE-Intl_Cable_facility 11/10/11
NR-VPLS-Config
NR-MSwitch-Software
NR-MSwitch-Hardware
NR-IPBRAS
NR-SOFTX3000-Software 8/20/10
NR-SOFTX3000-Hardware 8/20/10

Description
CAR-Premise Closed/Under Construction

CAR-In-house Wiring
CAR-Work Permit/Access Pass
CAR-Refused Entry/No One can Decide
CAR-MTTC-No Access

DIS

IS (Information Systems)
IS

G00

InterCarrier
ISO

DIS
E01
E02
E03
E04
E05

MediaScape
IPTV - IRD / Encoder / MUX
IPTV - Encoder
IPTV - MUX
IPTV - Cable
IPTV - Backup

DIS
DL1
DL2
DL3
DL4
DL5
DL6
DL7
DL8
DL9
DLA
DLB
DLC
DLD

NAS 11/15/11
NAS-PSTN-Switch
NAS-DSLAM(LEGACY)-SW
NAS-IPDSLAM-NKAG-NODE
NAS-IPDSLAM-ECI-NODE
NAS-IPDSLAM-HI X-NODE
NAS-NGN-UTAG-NODE
NAS-NGN-UTAG-IVD
NAS-NGN-UTAGDSLAM-NODE
NAS-Cisco-SW
NAS-AS-SoftWare
NAS-IPBB-Software
NAS-TrunkGateway-Software
NAS-Huawei-Node

DISCAS
CAR (for removal)
C00
Declared-Conduit Trouble
C01
Conduit Trouble Thru NID
C02
HseCa/MTTC/TTC_Trouble
C03
Subs Out No One Can Decide
C04
Subscriber Moved Out
C05
Refused Entry
C06
House/Office/Room Unit Closed
C07
House Under Renovation Construct
C08
No Working Permit new 3/11/10
C12
Illegal Connection
C13
MTTC-No Access

NR-BRAS(C10K/ME)-Catalyst (rename)

NR-IGATE-SW

State
1006
1009
1011
1013
1015

(2/28/12) new

DataManagement
DataManagement
NDMan-FHLR-RoutingDataBase

NR-BRAS(C10K/ME)-IP Pool (rename)

NR-BRAS(C10K/ME)-CustProfConfig (rename) DIS

CAR / PAR STATUS

(2/28/12) new

DIS
J00
J01

NR-BRAS(C10K/ME)-LogPVCIntrface (rename) Z00

NR-BRAS(C10K/ME)-SW (rename)

NetIT
NetIt-AAA-Hardware
NetIt-AAA-Software
NetIT-AAA-RoutingConfig
NetIT-SSP-Application
NetIt-SSP-RoutingConfig
NetIt-LDAP-Application
NetIT-IGATE-DNS
8/3/10
DNS-FIREWALL
6/19/14
DNS-LOAD BALANCER 6/19/14
DNS-DDI 6/19/14
NetIT-DHCP-Server
8/3/10
NetIT-IPBB-Server (1/26/09) ren 11/10/11

State
1017
1018
1019
1020
1021
1022
1023

Description
PAR-Road Under Construction
PAR-Flooded Area Calamity
PAR-Subs Unknown / Cant Locate
PAR-For requisition of materials
PAR-Security Threat Incident Occurred
PAR-Cabinet (Private Property) - No Access

PAR-No Power

DISCAS
L10
L11
L12

CAMERA
Starvedia (IC502W) Intex
Vivotek (IP7137) Zenshin
IP Cam- Pan/Tilt 5/17/10

DISCAS
P00
P01
P02
P03

PAR (for removal)

Road Closed Under Construct
Flooded Area Calamity
Subs Unknown / Cant Locate
For requisition /

11/26/09
11/26/09

For contractor acquisition (ex. Splitter)

P04
P10
P13
P14
P15

No Stock Available Warehouse

Security Threat Incident
Occurred 5/31/10
Cabinet (Private Property) No Access
No Power
Watcher Camera Requisition 11/26/09

CAS

Closing CAS for Chg W Customer Initiated

C44
C53
C54
C57
C61
C62
C64
C65
C66
C67
C95

CUSTOMER
CUSTOMER
CUSTOMER
CUSTOMER
CUSTOMER
CUSTOMER
CUSTOMER
CUSTOMER
CUSTOMER
CUSTOMER
CUSTOMER

INITIATED-EUROSET 802 MODULAR

INITIATED-TCL HAP82TD
INITIATED-SUNGIL SIT110
INITIATED-TCL HA28PTD
INITIATED-TX8400 BASIC CORDED
INITIATED-HA88PTD
INITIATED-INFINITE 802
INITIATED-COSUN QX28
INITIATED-HA88PTD PREPD (BLUE)
INITIATED-INFINITE 802 SMT
INITIATED-NEC-ATV MODULAR

11/21/11

DIS
8B1
8B2
8B3
8B4
8B5
8B6
8B8
8B9
8BA
8BB
8BC
8BD
8BE
8BF

TR-69
Infocom-TR69 Diagnostic 8/26/10
Infocom-Zyxel P660R-D1(V.4)
Infocom-Zyxel P2612HWU-F1A
Infocom-Zyxel P660 HN-F1A (4Pwifi)
Infocom-Siemens Gigaset (QIK)
Infocom-Zyxel P600R
Infocom-Zyxel P793H 4Ports SDSL
TR69-ZYXEL P660-T1A
TR69-ZYXEL P660-T1A v2
TR69-HUAWEI HG530
TR69-ZTE ZXV10 W300
TR69-PROLINK H5004N ADSL WLESS
TR69-PROLINK H5004N ADSL2 WLESS W ROUTER
TR69-SPEEDSURF 402AN 4PORT WIFI

DIS
8J1
8J2
8J3
8J4
8J5
8J6
8J7

CLRM SLM
TEST OK FOR DISPTACHED
BAD PARAMETER READING
REFUSED SLM
INTRUMENT/MODEM & PERIPHERALS
CDA - LEGACY (VOICE ONLY)
TRANSPOSED (WRONG NUMBER)
CHANGE/RESET PORT

CLRM QUEUES

CLRMV-TEST
CLRMV-CALLNOANSWER
CLRMV-FRD
CLRMD-TEST
CLRMD-CALLNOANSWER
CLRMD-CONFIRM-CLOSE
SSFM

Entity
W77

Description
LG GS460N

Cause
W77
C77

Description
LG GS460N
CUST INITIATED-LG GS460N

FOR CREATION 10/09/2014

Entity
Description
Home Gateway, Bizbox
M80
GMI GDR 2740 4Port ADSL MIMO Modem
M81
Prolink PWN 3701 Wireless N Repeater, 300Mbps
M82
Cause
M80
M81
M82
V80
V81
V82

Description

Home Gateway, Bizbox

GMI GDR 2740 4Port ADSL MIMO Modem
Prolink PWN 3701 Wireless N Repeater, 300Mbps
Void Warranty-Home Gateway, Bizbox
Void Warranty-GMI GDR 2740 4Port ADSL MIMO Modem
Void Warranty-Prolink PWN 3701 Wireless N Repeater, 300Mbps

FOR CREATION 10/10/2014

Entity
Description
4FI
HUAWEI ONU ECHOLIFE GPON TERMINAL-HG8245 (with WiFi)
4FJ
HUAWEI ONU ECHOLIFE GPON TERMINAL-HG8245A (with WiFi)
4FK
FIBERHOME ONU AN5506-04-B (without WiFi)
4FL
FIBERHOME ONU AN5506-04-F1 (3dBi Antenna with WiFi)
4FM
FIBERHOME ONU AN5506-04-F1 (5dBi Antenna with WiFi)

FOR DELETION 10/10/2014 - CANNOT DELETE FROM DB AS PER IS

Entity
Description
4F4
F2H-ONU101 Optical Network Unit

4F5
4FG
4FH

F2H-ONU404 Triple Play Applied

ONU - AN5506-04-FG,4GE+2POTs+Wifi 7/3/13
ONU - AN5506-04-F1 Wifi 7/3/13

FOR RENAME 01/06/2015

Entity
Description
8G1
FLM-IPTV - STB(Set Top-Box) HW/SW
8G2
FLM-IPTV - Smart Card Related
8G3
FLM-IPTV - TV Settings Related
8G4
FLM-IPTV - RC Related (Remote Controller)
8G5
FLM-IPTV - ProInsight (Configuration Related)
8G6
FLM-IPTV - Lan Cable Related
8G7
FLM-IPTV - STB Accessories Related
FOR RENAME 01/06/2015
Entity
Description
4F0
F2H-Optical Line Terminal (CO)
FOR RENAME 01/06/2015
Entity
W64
Euroset Infinite 802
W67
Euroset Infinite 802-SMT
W73
Euroset Infinite 802-Ver2

Description

FOR CREATION 01/06/2015

Entity
Description
8K1
SLM-IPTV - STB(Set Top-Box) HW/SW
8K2
SLM-IPTV - Smart Card Related
8K3
SLM-IPTV - TV Settings Related
8K4
SLM-IPTV - RC Related (Remote Controller)
8K5
SLM-IPTV - ProInsight (Configuration Related)
8K6
SLM-IPTV - Lan Cable Related
8K7
SLM-IPTV - STB Accessories Related
FOR CREATION 01/06/2015
Entity
Description
W78
Euroset Infinite 802-SMT Modified
FOR CREATION 01/06/2015
Entity
4L1
FUJIKURA FIC Connectors
4L2
HUAWEI FIC Connectors
4L3
TYCO FIC Connectors
4L4
SUNSEA FIC Connectors
FOR CREATION 01/06/2015
Entity
4K5
Wireless Video Bridge
4K6
WiFi Repeater

Description

Description

4K7
4K8
4K9

Tvolution Unit
FamCam-DLINK DCS-930LB1 (Fixed)
FamCam-DLINK DCS-5222LB1 (Pan & Tilt)

FROM ENTITY
Entity
45B
SubsLoop-Backboard

Description

TO ENTITY (new)
Entity
Description
45B
SubsLoop-Aerial Twisted Wire

FOR CREATION 03/26/2015

Entity
Description
4M1
FTTH-MDU-Jumper wire
4M2
FTTH-MDU-Terminal Strip
4M3
FTTH-MDU-Port Assignment
4MA
FTTH-MDU-MULTI DWELLING UNIT
4MB
FTTH-MDU-Inside Power Distribution Unit
4MC
FTTH-MDU-Rectifier
4MD
FTTH-MDU-Battery
FOR CREATION 04/20-27/2015
Entity
Description
M83
PROLINK PRS1240B ADSL, 4P, WIFI, MIMO
M84
ADSL,ZTE,ZXHN H108N V2.5,WIFI,MIMO
M85
BAUDTEC,RNR4_A62TV2,INTERNAL ANT
M86
BAUDTEC,RNR4_A62TV3,1EXTERNAL ANT
M87
ZYXEL,AMG1302_T10D,INTERNAL ANT
M88
PROLINK,PRS1241B,INTERNAL ANTENNA
M89
IGATEWAY,GAN9.ET263-4,2 EXT. ANT.

OLD MODEM for deletion

M19
Nokia-5121
M20
Nokia-5122
M21
Nokia-5921
M22
Nokia-1122
M23
Nokia-1921

FOR CREATION 6/22/2015

Entity
Description
M90
ADSL, FIBERHOME,FH3000-88-40-C0, 4P,WIFI,MIMO
FOR CREATION 6/22/2015
CAUSE
Description
M90
ADSL, FIBERHOME,FH3000-88-40-C0, 4P,WIFI,MIMO

V90

VOID WARRANTY-ADSL, FIBERHOME,FH3000-88-40-C0, 4P,WIFI,MIMO

TYPE of COMPLAINT
6
653
654
655
656
657
658
659

4FG
4FH

ONU - AN5506-04-FG,4GE+2POTs+Wifi 7/3/13

ONU - AN5506-04-F1 Wifi 7/3/13

For ODN (OSP) or OLT (CO).

WIFI,MIMO

TYPE of COMPLAINT
PQI INITIATIVE (1/4/12) new
PQI-CANT ACQUIRE IP
PQI-CANT LOG-IN
PQI-CANT BROWSE
PQI-NO MODEM
PQI-MODEM DEFECTIVE
PQI-NO PC/LAPTOP
PQI-IP CAM DEFECTIVE

625
626
627
628
629
630
631
632

PQI-NO CALLER ID
PQI-W DEFECTIVE
PQI-NO INCOMING
PQI-NO OUTGOING

PQI-LINE NOISY
PQI-DSL INTERMITTENT
PQI-DSL SLOWDOWN
PQI-NO DSL LIGHT