Email Communication Decision

Making Tree
Plan Response

Analyze

Red Flag?
Tone?
What does
the sender
want?

Reflect

What pertinent information

should be included?

Do I need someone
to proofread this?

What affirmation can I start

with?

Should I wait and

read or reread this
in the morning?

Should the tone be addressed

or not?

Does this portray

me as I want to be
seen?

What concrete next steps will I

By email end with?

Send
emai
l

Respond

Call within 24 hours, assemble

materials and people

Not by
email
Plan Course of Action

Conferenc
e

Do I need to share the

information/concern face to
face?
Phone call

What pertinent information should be

included?

What affirmation can I start with?

Should the tone be addressed or not?

Do I need the parent to hear my

tone?

What concrete next steps will I end

with?

Do I need help brainstorming?

Decide from whom (admin,

counselor, etc.)

Agree on method of contact/next

step

Enlist
help