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The St.

Regis Shanghai Standard & Procedure 上海瑞 吉红塔 大酒店 标准与程序


Position: Butlers 职位:专职管家
Department: Housekeeping Dept. Head: Jevons Yang 部门:客房部 部门经理:仰平
HM Approval: Paul Nash Date: Dec 1, 01 酒店经理批准:黎瑞邦 日期:2001 年 12 月 1

Task: Express Check Out Code: RM-BU-A026 任务:快速退房处理过程 序号: RM-BU-A026
Procedures
Standard: 标准:
Guests are offered the option of “Express check-out”, if the guest for some reason does 饭店为客人提供“快速退房服务”,如果客人由于某些原因在离店时不愿到
not wish to settle the account in the Reception when departing. Appropriate payment 前台结帐。为了能够有效提供快速退房服务,必须事先获得客人详细的付帐
details must be obtained beforehand in order to expedite this service.
信息。

Procedures: 程序:
1. Butler shall advise guest about “express check out” service upon check in. 1. 专职管家在登记入住时向客人介紹酒店提供快速退房服务。
2. If a guest requests express check-out, the payment-method must be verified. For 2. 如果客人要求“快速退房服务”,必须确认客人的付帐方式,以信用卡
credit-card payment, an imprint of the credit card must be obtained. The guest will
付帐的客人必须事先刷卡。前台接待员或专职管家请客人填写快速退房
be asked to fill in and sign the Express Check-out form, authorizing the hotel to
charge the credit card without the guest’s signature either by GSA or Floor Butler. 表格并签字,以授权饭店在没有客人在签字的情况下收取费用。
3. Overnight GSA shall print out guest folio before 05:00am every morning and has 3. GSA 夜班每天早上 5 点前打印出已要求快速退房服务客人的帐单且送入
it sent to guests who will check out that day by butlers. 客人房间。
4. Check out the room after guest’s departure, all expenses will be charged to the 4. 客人离店后,饭店通过客人的信用卡收取费用并在结帐后 24 小时内将
credit card and a copy of the final bill will be mailed or faxed to the guest within 帐单邮寄或传真给客人。
24 hours. 对于持旅行社凭证或公司挂帐的客人,如果要求“快速退房服务”,只有旅
5. If the guest is settling the bill with a travel agent voucher or direct bill to a
行社凭证包括的费用或允许挂帐的费用才能提供此类服务
company, can only be accommodated if the charges are covered by the voucher or
direct billing authorization.

Printed Date:1/18/2001 PAGE: 1/2


The St. Regis Shanghai Standard & Procedure 上海瑞 吉红塔 大酒店 标准与程序
Position: Butlers 职位:专职管家
Department: Housekeeping Dept. Head: Jevons Yang 部门:客房部 部门经理:仰平
HM Approval: Paul Nash Date: Dec 1, 01 酒店经理批准:黎瑞邦 日期:2001 年 12 月 1

Task: Express Check Out Code: RM-BU-A026 任务:快速退房处理过程 序号: RM-BU-A026
Procedures

Printed Date:1/18/2001 PAGE: 2/2