NON-CONFORMITY REPORT FORM

Doc. Code: QMS F-007

Effective Date: 6 August 2013
Revision No. 2

Page: 1 of 7

Nonconformity Report (list of nonconformities)

Department

CIACs Certification No.

Engineering and Maintenance Department

01 100 096505

File No. (to be filled by QO)

Type of audit

Audit Criteria

Internal Quality Audit

ISO 9001:2008, Documented Procedures, Regulatory and Statutory Requirements, Balanced

Scorecard, ARTA Requirements, GCG Requirements, ISO 9001:2015 (OFIs)

Auditee: Federico G. Garcia Jr., Joselito A. San Diego, Christopher C. Castro, Josephine S. Cuyos, Vergel Maria D. Lacanlale, Andy C. Ong,
Ramoncito D. Payad
Audit Team Leader: Vina May L. Manalili
Auditor/s: July Ann L. David
Audit Date: November 24, 2016
___December 20, 2016_____
Date of the Report

__________________________________________________ _______________________________________
Team Leader and Auditors Signature
Auditees Signature

The auditee is required to analyze the root cause of the nonconformities. The correction(s) and corrective action(s) has (have) to be described in
the nonconformity report and has (have) to be forwarded to the audit team leader immediately on or before 10 January 2017. Documents,
which prove the elimination of the non-conformities have to be submitted after the specified timeline of correction(s) and/or corrective
action(s).
Correction(s) and corrective action(s) are appropriate. Correction(s) has (have) been verified, including documents submitted later.
A re-audit was performed.

Reference: ISO 9001:2008, Documented Procedures, Regulatory and Statutory Requirements, Balanced Scorecard, ARTA Requirements, GCG
Requirements, ISO 9001:2015 (OFIs)

NON-CONFORMITY REPORT FORM

Doc. Code: QMS F-007

Effective Date: 6 August 2013
Revision No. 2

Page: 2 of 7

_________________________________
Date/Team Leader/Auditors

No

Reference
[Specific]

Nonconformity
[Discussed with whom and where?]

Classification
[Major or Minor?]

(to be filled by Auditor)

1 ISO clause ISO clause 4.2.3 requires that
4.2.3
documents of external origin be
identified and their distribution
controlled, however during the audit,
two (2) external reference documents
that are indicated in the departments
Reference Document Register were
not presented during the audit (e.g.
ICAO Circular Operation of New
Larger Aeroplanes at Existing
Aerodromes dated June 2004; IATA
Manual Airport Development
Reference Manual 9th Edition dated
January 2004).

Root Cause analysis

Corrections
[By whom? Timeline?]

Corrective Action
[By whom? Timeline?]

(to be filled by Auditee)

Minor

Reference: ISO 9001:2008, Documented Procedures, Regulatory and Statutory Requirements, Balanced Scorecard, ARTA Requirements, GCG
Requirements, ISO 9001:2015 (OFIs)

NON-CONFORMITY REPORT FORM

2 ISO clause ISO clause 4.2.4 requires that records
4.2.4
shall remain retrievable, however
during the audit, the following records
were not available/presented:

Doc. Code: QMS F-007

Effective Date: 6 August 2013
Revision No. 2

Page: 3 of 7

Minor

a)

January and February

Preventive Maintenance Reports
on Item X of Annual Preventive
Maintenance Program (Emergency
Standby Generator);
b)
Preventive maintenance
inspection reports for Plumbing for
the months of January and
February 2016;
c)
March to November 2016
checklists for janitorial services
rendered at the Passenger
Terminal Building;
d)
Stock inventory of 2016
supplies and materials provided by
CBII.

Reference: ISO 9001:2008, Documented Procedures, Regulatory and Statutory Requirements, Balanced Scorecard, ARTA Requirements, GCG
Requirements, ISO 9001:2015 (OFIs)

NON-CONFORMITY REPORT FORM

3 ISO clause ISO clause 4.1 (f) requires the
4.1 (f)
implementation of actions necessary
to achieve planned results, however,
the department failed to conduct
preventive maintenance inspection for
the item XV (Plumbing & Sewerage
System) of the Annual Preventive
Maintenance Program. The target of
preventive maintenance inspection is
daily but missed to conduct inspection
on Sept. 22-24, Oct. 6-8, Nov. 3-5,
and Nov. 17-18 , and no remarks or
reason were indicated in the report for
the non-conduct of the inspection

Minor

4 ISO Clause
4.2.4 &
7.4.1

Major

ISO clause 4.2.4 requires that

records shall remain retrievable,
while ISO clause 7.4.1 requires the
organization to ensure that
purchased products conforms to
specified purchase requirements,
however during the audit; the 2016
Monthly Accomplishment Reports of
CBII were not available/presented.
The accomplishment reports are
requirements for the signing of their
Monthly Certificate of Acceptance.
But EMD still signs their certificate of
acceptance even without the monthly
accomplishment report.

Doc. Code: QMS F-007

Effective Date: 6 August 2013
Revision No. 2

Page: 4 of 7

Reference: ISO 9001:2008, Documented Procedures, Regulatory and Statutory Requirements, Balanced Scorecard, ARTA Requirements, GCG
Requirements, ISO 9001:2015 (OFIs)

NON-CONFORMITY REPORT FORM

5 ISO Clause
7.6

ISO clause 7.6 requires measuring

equipment to calibrated or verified,
however, it was verified during the
audit that NAVCOMMs testing
equipment such as Multi-Tester,
Frequency Generator, and
Oscilloscope have not undergone
calibration.

Major

6 ISO Clause
4.2.3

ISO clause 4.2.3 requires the

prevention of unintended use of
obsolete documents, however during
the audit; it was observed that an
uncontrolled copy of EMD-P-001 is
posted at the bulletin board in front of
the AGL Room.

Minor

7 ISO Clause
4.2.4

ISO Clause 4.2.4 requires the control

of records that provides conformity to
requirements, however during the
audit, the May 10, 2016 Service
Report of Kone was not signed and
acknowledged by the EMD. The said
form requires the signature and
acknowledgement of EMD as proof of
their acceptance of the service
rendered by Kone.

Major

Doc. Code: QMS F-007

Effective Date: 6 August 2013
Revision No. 2

Page: 5 of 7

Reference: ISO 9001:2008, Documented Procedures, Regulatory and Statutory Requirements, Balanced Scorecard, ARTA Requirements, GCG
Requirements, ISO 9001:2015 (OFIs)

NON-CONFORMITY REPORT FORM

8

ISO
Clauses
4.2.1 & 7.4

9 ISO Clause
8.2.3

ISO clause 4.2.1 requires the

documentation of procedures
required by the international
standard, however, during the audit, it
was observed that there is no
procedure for managing outsourced
janitorial services including their
performance evaluation, thus there is
also no individual evaluation of CBII
personnel.
ISO clause 8.2.3 requires the
application of suitable methods for
monitoring & measurement of the
QMS processes, however, logbooks
used by the NAVCOM, electrical &
mechanical sections does not
consistently reflect the exact time of
received calls as well as the caller.
The said information is essential for
EMD to monitor the response time of
its personnel.

Doc. Code: QMS F-007

Effective Date: 6 August 2013
Revision No. 2

Page: 6 of 7

Minor

Minor

Reference: ISO 9001:2008, Documented Procedures, Regulatory and Statutory Requirements, Balanced Scorecard, ARTA Requirements, GCG
Requirements, ISO 9001:2015 (OFIs)

NON-CONFORMITY REPORT FORM

10 ISO Clause
6.3

ISO clause 6.3 requires the

organization to maintain the
infrastructure needed to achieve
conformity to product requirements,
however, during the audit, it was
mentioned by the auditee that
Preventive Maintenance activities for
the navigational aids (NAVAIDS) are
not yet included in the Annual
Preventive Maintenance Program of
the department.

Doc. Code: QMS F-007

Effective Date: 6 August 2013
Revision No. 2

Page: 7 of 7

Minor

Reference: ISO 9001:2008, Documented Procedures, Regulatory and Statutory Requirements, Balanced Scorecard, ARTA Requirements, GCG
Requirements, ISO 9001:2015 (OFIs)