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Unpack the shipment and carefully remove the contents of the box.
2.
SYSTEM HDD
Figure 3
System fault LED should be off indicating that the appliance is functioning normally.
When you push the ID button, the ID LED located at the front and the rear of the appliance glow.
The front panel LED glows amber, indicating that the ID button has been pressed.
The rear panel LED glows blue to help you isolate a particular ProxyAV when installed in a rack
with other appliances.
System
Drive
Figure 5
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Blue Coat recommends connecting the cables and verifying the LED display to ensure that the
appliance is functional before you rack mount it.
Figure 1 shows a typical deployment of the Blue Coat ProxyAV appliance in a network.
ProxySG
Firewall
Switch
Internet
ProxyAV
1
To ensure safety before you begin rack mounting the appliance, follow these instructions:
1. Power off the appliance.
3.
Read the Rack Mount Warnings section in the Safety and Regulatory Compliance Guide that is
included in the box.
4.
Use adequate safety and grounding precautions to prevent bodily injury or an electric shock
hazard.
Admin PC
Users
Figure 1
For other deployment options, refer to Integrating the ProxySG and ProxyAV Appliances available at
https://support.bluecoat.com/documentation/pubs/ProxyAV
2.
4.
Use the following procedure to install the Blue Coat ProxyAV appliance on a four-post rack.
2
1
Null-modem
serial cable
Switch
ProxySG
Optional
(See Step 2)
To power source
Figure 6
Figure 2
(Optional) Connect a network cable between interface 2 and the router or switch. This interface
can be used as a management port or as a redundant virus scanning connection.
3.
Connect the null-modem serial cable between the ProxyAV and a PC or serial terminal for
completing initial configuration.
4.
Connect the enclosed power cords into the power supply inlet on the ProxyAV and then into a
power source. The appliance automatically powers on and initializes.
Note: The system fault LED and the ID LED on the front panel light up for approximately 30
seconds and then turn off. This behavior is part of the startup procedure and does not indicate a `
system fault.
System
Drive
Inner rail
Outer rail
Figure 4
Figure 7
5. Reconnect the cables. Follow the instructions in Task 2 Connecting the Cables and Task 3 Verifying
the LED Display, to verify proper functioning.
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Troubleshooting
Solution:
Reseat the disk drive in the appliance.
1. Locate the System Disk drive.
2.
2.
Turn the lock on the disk drive lever counterclockwise until it aligns with the unlocking symbol.
3.
3.
Power on the ProxyAV and press <Enter> three times when prompted, to begin the initial
configuration procedure. Enter network information as prompted.
4.
5.
Turn the lock on the disk drive lever clockwise to secure the drive to the chassis.
4.
Verify that you can access the ProxyAV Management Console using a Web browser. Enter the IP
address you configured followed by the port number 8082. For example:
https://192.165.2.2:8082
Problem:
The Ethernet connection LED is not on.
Solution:
Check for the following:
Make sure that the Ethernet cable is not loose.
Reconnect the Ethernet cable to the ProxyAV appliance interface.
If the problem persists, replace the Ethernet cable.
Verify that the router or switch is functioning properly.
Problem:
The system fault LED is on.
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Next Steps
2.
3.
Configure the appliance as described in the ProxyAV Configuration and Management Guide
available at https://bto.bluecoat.com/documentation/pubs/ProxyAV
To access the document:
Log in to the ProxyAV Management Console and click the Help button.
Other resources:
Integrating the ProxySG and ProxyAV Appliances : https://bto.bluecoat.com/documentation/pubs/
ProxyAV
Classroom and Web-based training: http://www.bluecoat.com/support/training
Service Information
How to Contact Support For the current list of regional customer support phone numbers, see:
http://www.bluecoat.com/support/contactsupport/
When contacting Blue Coat Systems for technical phone support or to set up an RMA, be prepared to
provide your serial number to verify entitlement. If you do not have your serial number, supply Blue
Coat with your Support Contract Number, which can be found on your Support Contract Certificate.
If you have purchased a Support Contract but have not received a Support Contract Certificate, go to
http://www.bluecoat.com/support/customercare/
Blue Touch Online (formerly WebPower) Blue Touch Online https://support.bluecoat.com allows
you to create new technical support cases, review and comment on open cases at any time. You also
have access to exclusive Blue Coat support materials, installation notes, and updates. To obtain a
Blue Touch Online login, go to http://www.bluecoat.com/support/supportservices/btorequest
Blue Coat Support Offerings For a list, see http://www.bluecoat.com/support/overview
Americas:
Blue Coat Systems, Inc.
410 North Mary Ave
Sunnyvale, CA 94085-4121
Solution:
Call Blue Coat Technical Support, see the Service Information.
Additional troubleshooting resources:
Blue Coat User Community: http://forums.bluecoat.com
The ProxyAV 1400 and 2400 models operate on AVOS version 3.2.5.1 and later. To ensure
efficient functioning and performance, do not downgrade to an earlier AVOS version.
Recycling Information
RECYCLE YOUR OLD BLUE COAT APPLIANCE! Blue Coat offers an easy and sustainable way
to recycle your decommissioned Blue Coat appliances. Simply use your new shipping box to send us
your old appliance, absolutely free of charge. For details and shipping information, please visit:
www.bluecoat.com/company/environment/productrecycling
WHY RECYCLE? According to the Silicon Valley Toxics Coalition, nearly 80% of U.S. e-waste is
discarded in toxic waste dumps around the world. Without proper recycling, hazardous chemicals and
other materials pose serious environmental and health risks. By offering a free and easy-to-use takeback program, Blue Coat enables businesses to efficiently and responsibly dispose of used
technology. Find out how!
1.
2.
3.
Absolutely free
We cover all the costs, including Shipping
4.
Complete details
www.bluecoat.com/company/environment/productrecycling
Copyright 1999-2010 Blue Coat Systems, Inc. All rights reserved worldwide. No part of this document may be reproduced by any
means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the written consent of Blue Coat Systems, Inc. All right, title and interest in and to the Software and
documentation are and shall remain the exclusive property of Blue Coat Systems, Inc. and its licensors. BluePlanet, BlueTouch,
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ProxyClient, ProxySG, Permeo, and the Permeo logo are registered trademarks of Blue Coat Systems, Inc. All other trademarks contained in this document and in the Software are the property of their respective owners.
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