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What is ISO 9001?

ISO 9001, sometimes written as ISO9001, is a set of guidelines for implementing a Quality Management System. The
guidelines are intended to be generic requirements that are useable by any organization, regardless of industry sector, to help

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ISO 9001
ISO 9001: What is it, how
does it work and why use it
ISO 9002 & ISO 9003 are no
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ISO 9000: What it is now and
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ISO 9004: Guidance on
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ISO 9001 version 2008: How
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ISO 9001: What are the
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ISO 9001 Standard: How it
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ISO 9001 Audit Checklist:
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Quality Management System

with raising the quality of products and services the company is providing. The standard is published by the ISO organization,
an international organization that designs and publishes sets of standard requirements for many different aspects of technology
and business that are used worldwide and are developed by global consensus. One of the main benefits of the ISO 9001
standard is that it is accepted globally as the leading standard for quality management, and companies can be certified against
it as a way of showing they meet the requirements without further customer audits.

ISO 9001: How it is implemented

The implementation of an ISO 9001 Quality Management System is done through the creation of policies, processes,
procedures and records that document the processes of the company. The ISO 9001 requirements are a generic list of which
policies, procedures, processes and records should be in place in the system; but, being generic, they define what is to be
implemented, not how to implement it. This is left to the company to tailor to meet the needs of the company and its customers.
Generally, a company should start with identifying the processes for providing their product or service which are already in
place and functioning in the organization. Along with these are any additionally identified processes that need to be added to
complete the Quality Management System. The overall goals of the Quality Management System are to meet customer
requirements, and improve both the system and customer satisfaction.

ISO 9001: Common Implementation Problems

Probably the biggest problem faced by companies implementing an ISO 9001 Quality Management System occurs when they
do not start by documenting the systems and processes already in place. When you start by trying to record an idealized
process that is not actually in use, you run into difficulties with employee acceptance of the process. The idea of ISO 9001 is to
start with what is in place, and work to improve the system and processes over time.
Another problem commonly faced is in making sure that proper communication of the elements of the system is done.

as9100 as-9100 asq

internal-quality-audit
iso-13485 iso-19011
iso-9000
iso-9001-audit-checklist
iso-9001-certification
iso-9001-clauses iso-9001internal-auditor-course
iso-9001-lead-auditor-course
iso-9001-requirements
iso-9001-standard
iso-9001-training iso-9001version-2000 iso-9001version-2008 iso-9002

iso-9003 iso-9004
iso-9011 iso-9100
iso-standards lean mbnqa
qms quality-certification
quality-frameworks

qualitymanagementsystem qualitystandards six-sigma tqm

ts-16949

Employees do not just need to know that a Quality Policy and processes exist; they need to understand how these relate to
their jobs and how their actions impact the effectiveness of the overall Quality Management System. By not doing this, you run the risk that employees will
unknowingly be utilizing processes which do not reflect the overall goals of the organization.
Lastly, other variations of typing ISO 9001, such as ISO 90001 and ISO 9014, do not exist but are confused with the standard for various reasons. The only ISO
standard that defines requirements for a Quality Management System is ISO 9001.

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What is a Quality

6/11/2015 3:46 PM

ISO 9001: What is it, how does it work and why use it? - QualityPedia.info

2 of 2

Management System and

how is ISO 9001 related
AS9100: What it is used for
and how it relates to ISO
9001
ISO 9011: Dont confuse it
with ISO 9001 or ISO 19011
Quality Certification: What it
is and what it means

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