Professional Documents
Culture Documents
Chapter 1 Communication
Communication is the act of passing or sharing
information from one person to another
- It is also the sharing or exchanging of thoughts,
ideas, feelings with others or within a group.
- Latin term cum-munis to work publicly together
with
Claude Elwood Shannon and Warren weaver
communication is the process of sending and
receiving message or transferring information
from one part (sender) to another (receiver)
3 primary parts
1. Sender (encoder)
2. Channel (noise source)
3. Receiver (decoder)
David Berlo SMCR model of communication
Sender (S) the sender in other words also called
the source or encoder is the one from whom
the thought originates. He is the one who
transfer the information to the receiver.
Message (M) an individual converts his thoughts
into words, a message is created. The process
is also called encoding
Channel (C) channel actually refers to the
medium how the information flows from the
sender to the receiver
Receiver (R) the decoder of the message, this
is also called as decoding.
Noise (N) is any type of disruption that interferes
with the transmission or interpretation of
message from the sender to the intended
recipient.
Internal Noise is noise within you while
speaking. Internal noise can be controlled
however. Ever heard that little voice inside your
head telling you that something is good or bad,
or what or what not to do?
4. Writing (encoding)
Feedback the receiver response or answer to
some information or message from the source
- Feedback may be verbal or non-verbal
- It may be positive or negative
Organizational Communication
2 Structures
1. Formal communication usually follows
the same lines and patterns of an
organizational chart
2. Informal communication often referred
to us grapevine, a form of
communication whose lines and routes
change as fact as personal relationships
among organization members change
(chismis)
3 formal communications channels
1. Upward gives management feedback or
information needed for planning,
decision making and controlling
Informal discussion
Reports
Attitude
Grievance procedure
Counseling
Exit interview
Union
Formal meeting
Suggestion system
Employee publication
Open-door policy
Grapevine
2. Downward
Small group meeting
Company publication
Supervisory meeting
Mass meeting
Letters to employees homes
Bulletin boards
Inserts in pay envelopes
Public address announcement
Posters
Open house and plant tours
3. Horizontal
Meetings and conferences
Seminars and workshops
Telephones and intercoms
socials
2 basic functions
1. To give and receive directions
2. To give and receive information