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Which of the following best categorizes your organization?

All Data

3rd Party Logistics Service Provider

3rd Party
Logistics Service
Provider

4th Party
Logistics Service
Provider

Logistics
Firm

Compliance
Services

1
(8%)

5
(42%)

1
(8%)

3
(25%)

4th Party Logistics Service Provider

Logistics Firm

Other (Please Specify)

Text Responses

Corporate
Customs Broker

Other
(Please
Specify)

Standard
Deviation

Responses

2
(17%)

0
(0%)

1.63

12

Compliance Services

Corporate Customs Broker

Please specify your country of operations.

Dubai
All Data

6
(50%)

Singapore
6
(50%)

Dubai

Singapore

India
0
(0%)

India

Australia
0
(0%)

Australia

China
0
(0%)

China

Standard Deviation

Responses

2.94

12

According to you what are the primary challenges faced by importers in your country in terms of
compliance issues?
Strongly
Disagree

Disagree

Neutral

1
(8%)

4
(33%)

0
(0%)

5
(42%)

2
(17%)

1.85

12

3.25 / 5

2
(17%)

1
(8%)

4
(33%)

2
(17%)

3
(25%)

1.02

12

3.25 / 5

Underqualified staff or lack of proper

SOPs (Std. Operating Procedures)

2
(17%)

0
(0%)

2
(17%)

7
(58%)

1
(8%)

2.42

12

3.42 / 5

Compliance Costs (Duties, Levies,

Taxes, etc)

0
(0%)

6
(50%)

2
(17%)

3
(25%)

1
(8%)

2.06

12

2.92 / 5

Problems with 3PL/4PL service

providers

2
(17%)

1
(8%)

1
(8%)

4
(33%)

4
(33%)

1.36

12

3.58 / 5

Frequent changes in government

policies
Supply Chain Visibility

Agree

Strongly
Agree

Standard
Deviation

Responses

Weighted
Average

3.28 / 5

Frequent changes in government policies

Supply Chain Visibility

3.25

3.25

Underqualified staff or lack of proper SOPs (Std.

Operating Procedures)

Compliance Costs (Duties, Levies, Taxes, etc)

2.92

3.42

Problems with 3PL/4PL service providers

3.58

Rate the compliance cost incurred by your organization as part of total landed cost of an
imported good.
Very Insignificant

Insignificant

Neutral

Significant

Very Significant

Standard Deviation

Responses

Weighted Average

0
(0%)

1
(8%)

1
(8%)

10
(83%)

0
(0%)

3.83

12

3.75 / 5
3.75 / 5

Labor strikes at ports are major disruptions to your organizations supply chain when importing
from other countries.
Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

Standard Deviation

Responses

Weighted Average

0
(0%)

3
(25%)

5
(42%)

2
(17%)

2
(17%)

1.62

12

3.25 / 5
3.25 / 5

Constant changes in home government customs policies are the major reason for impeding of
the imported shipments and higher compliance costs.
Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

Standard Deviation

Responses

Weighted Average

2
(17%)

3
(25%)

4
(33%)

2
(17%)

1
(8%)

1.02

12

2.75 / 5
2.75 / 5

Misrepresentation such as use of a wrong HS Code, often results in higher compliance costs to
your organization.
Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

Standard Deviation

Responses

Weighted Average

0
(0%)

1
(8%)

0
(0%)

5
(42%)

6
(50%)

2.58

12

4.33 / 5
4.33 / 5

A centralized data sharing portal among the customers and suppliers for trade management will
reduce the compliance costs incurred by the firm.
Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

Standard Deviation

Responses

Weighted Average

0
(0%)

3
(25%)

3
(25%)

3
(25%)

3
(25%)

1.2

12

3.5 / 5
3.5 / 5

3.5

Do supply chain disruptions resulting in dynamic rerouting of shipments often cause

compliance issues?
Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

Standard Deviation

Responses

Weighted Average

0
(0%)

1
(8%)

5
(42%)

3
(25%)

3
(25%)

1.74

12

3.67 / 5
3.67 / 5

Rate your organization's trade compliance training programs.

Poor

Fair

Neutral

Good

Excellent

Standard Deviation

Responses

Weighted Average

1
(8%)

2
(17%)

2
(17%)

6
(50%)

1
(8%)

1.85

12

3.33 / 5
3.33 / 5

Use of a 3PL/4PL service provider for importing goods is always a better choice.
Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

Standard Deviation

Responses

Weighted Average

0
(0%)

2
(17%)

3
(25%)

6
(50%)

1
(8%)

2.06

12

3.5 / 5
3.5 / 5

The present Trade Management Softwares (TMS) available in market help in reducing the
compliance issues in case of imports and exports of goods.
Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

Standard Deviation

Responses

Weighted Average

0
(0%)

2
(17%)

3
(25%)

4
(33%)

3
(25%)

1.36

12

3.67 / 5
3.67 / 5

Please specify the name of the TMS used in your organization.

Text Responses

Any Recommendations for the TMS developers for better performance?

Text Responses