A Study on Factors Affecting Implementation of TQM in

Education Sector
Objectives:
1. To ascertain the pre-requisites for TQM implementation in Education
sector.
2. To identify the reasons for the implementation of TQM in Education
sector.
3. To identify the critical success factors for the implementation of TQM in
Education sector.
Hypothesis:
H0: Employee training is not a critical success factor for the implementation
of TQM.
H1: Employee training is the most critical success factor for the
implementation of TQM.
H0: There is no similar understanding across various designations that
increase in productivity is one of the major reasons for the
implementation of TQM.
H1: There is similar understanding across various designations that increase
in productivity is one of the major reasons for the implementation of
TQM.
H0:

Questionnaire

1. Designation:
a. Professor
b. Assistant Professor
c. Associate Professor
d. Teaching Associate

2. Experience:
a. Less than 3 years
b. 3 6 years
c. 6 9 years
d. 9 12 years
e. 12 years and Above
3. What is the basis for the selection of students in your institution?
a. First Come First Serve
b. Geographical proximity
c. Intellectual ability
d. Economic background
4. Reason for the implementation of TQM in your organization? Rate the
following parameters: Highest (5) Least (1)
Parameters
1

Rating
2
3
4

Increase productivity
Reduce costs
Improve customer satisfaction
Reduce the defects
Increase morale
Improve organizational culture
5. What triggered your organization to implement TQM? (Multiple options
can be chosen)
a.
b.
c.
d.
e.

Decrease in revenue
Decrease in admissions
Decrease in the customer performance
Based on reviews and feedback
Others

Rate the following statements on the basis of five point scale: Highest (5)
Least (1)

Statement
1
6. Top Management in your organization is
committed to quality in the organization
7. Employees ideas on ways to improve
quality in the organization are welcomed
by the top management
8. Your organization continuously monitors
the processes
9. Your organization continuously improves
the processes
10.Your organization is flexible to implement
new processes
11. Top priority of your organization is to
meet customer needs
12.Your organization strives to exceed
customer expectations
13.Training is essential for teachers to
maintain quality in education
14.All employees in your organization get
timely training
15.Training received by the employees of
your organization equips them in
implementing new initiatives and new
ways of teaching
16.Top management should emphasize more
on giving training to the employees such
that it leads to employee as well as
customer satisfaction

Rating
2
3
4