Telecom Regulatory Authority of India

The Indian Telecom Services

Performance Indicators October - December 2006

17th April 2007

TRAI
Mahanagar Doorsanchar Bhawan,
Jawahar Lal Nehru Marg,
New Delhi-110002
Tel: +91-11- 23211934
Fax: +91-11- 23211998
Web: www.trai.gov.in
CONTENTS
OBSERVATIONS: - Page

Introduction 4
Executive Summary 5
Quarterly results at a glance 14

Chapter One : Performance of Wireline Services 16

Chapter Two : Performance of Wireless Services 20

Chapter Three : Performance of Internet Services 27

Chapter Four : Performance of Value Added Services 30

(i) PMRTS (ii) VSAT

Chapter Five : Quality of Service (QoS) Performance 31

Chapter Six : Performance of Cable TV, DTH &

Radio Broadcasting Services 36

TABLES:

1.1 Subscribers Base of Wireline Services 40

1.2 Details of Public Call Offices (PCO) 41
1.3 Details of Village Public Telephones (VPT) 42
2.1 Subscriber Base of Wireless Operators 43
2.2 Market Share of Wireless Operators 44
2.3 Growth pattern of Wireless Subscribers Base 45
3.1 Subscribers Base of Internet Services 46
4.1 Subscriber Base of Public Mobile Radio Trunk
Services (PMRTS) 49
4.2 Subscriber Base of VSAT Service Providers 50
6.1 Range of number of channels Pay, FTA, Local
regularly carried on Network 51
6.2 Information on New Pay Channels and Free to Air (FTA)
channels converted into Pay Channels after 26.12.2003 53
6.3 Total Advertisement Revenue 55
6.4 No. of Applications/Letters of Intent/Licenses Issued in
respect of Community radio 56
6.5 No. of Applications/Letters of Intent/Licenses Issued in
respect of DTH service provider 57

2
ANNEXURES:

1.1 Details of Wireline Service Licenses issued to private operators 58

2.1 List of Cellular, Wireline & Unified Access Service Providers 59
2.2 Usage Pattern for GSM 62
2.3 Usage Pattern for CDMA 64
2.4 Average Subscriber Outgo (rental + call charges) Per Min. 66
3.1 Growth Pattern of Internet subscribers 67
3.2 List of Internet Telephony Service Providers 68
4.1 Growth Rate of PMRTS subscribers 69
4.2 Growth Rate of VSAT Subscribers 70
5.1 Quality of Service Performance for Basic Services 71
5.2 Quality of Service Performance for Cellular Mobile Services 75
5.3 Quality of Service Performance for ISPs 83

3
 INTRODUCTION

1.1 This report provides an update on the growth trends for the telecom services in
the country for the period October-December 2006. This is an update over the
previous reports and presents a broad perspective on the Telecom Services to
serve as a reference document for various stakeholders, research agencies and
analysts. Under the Unified Access Service Regime, the details under wireless
services combine both GSM & CDMA. The wireless subscriber base includes
GSM, CDMA, WLL(F) and WLL(M). QOS performances of various service providers
have been included in Chapter Five. This report includes the performance of
Cable TV, DTH & Radio Broadcast services in Chapter Six. The Executive
Summary of various Telecom Services has been given in the beginning followed
by ‘Quarterly results at a Glance’ showing the growth pattern of Wireline,
Wireless, Internet and Broadband services.

1.2 The report has been compiled based on the information from various telecom
service providers. TRAI collects performance-oriented data from various service
providers on a quarterly basis to monitor the growth trend in the sector.

1.3 This quarterly report is also available on the TRAI website (www.trai.gov.in). Any
suggestions pertaining to this may please be addressed to S. K. Gupta, Advisor
(CN), TRAI; Tel. 23217914, Fax. 23211998 and e-mail: skgupta@trai.gov.in or
guptask61@gmail.com

************

4
 Executive Summary

A. Wireline Services

At the end of quarter ending December’ 06 Wireline subscribers base is

40.3 Million.
Subscriber Base (Wireline)

45.0

43.0 41.0 41.5 41.3

Wireline DELs

40.5 40.3
(In Million)

41.0

39.0

37.0

35.0
31st 31st 30th 30th 31st
Dec'05 Mar'06 June' 06 Sept 06 Dec'06

Rural Wireline Subscriber base also reduced from 12.56 million in quarter
ending September 2006 to 12.48 in December 2006.

Rural Wireline Subscriber Base

12.85 12.78 12.56 12.48

13.00
(in million)
Wireline

12.00

11.00

10.00
31st Mar' 06 30th June' 06 30th Sept 06 31st Dec' 06

Number of VPTs has increased from 5.52 lakhs to 5.59 lakhs in quarter
ending December 2006.

Village Public Telephone

5.70 5.59
Wireline (In Lakhs)

5.60 5.49 5.49 5.52

5.50

5.40

5.30

5.20
31st Mar'06 30th June' 06 30th Sept' 06 31st Dec' 06

5
 Number of Public Call Offices (PCOs) have increased from 5.12 million to
5.30 million in quarter ending December 2006.

Public Call Office

5.12 5.30
6.00
4.50
Wireline (In million)

5.00 4.20

4.00
3.00
2.00
1.00
0.00
31st Mar'06 30th June' 06 30th Sept' 06 31st Dec' 06

B. Wireless Services

As on 31.12.2006, the Wireless (Mobile and WLL (F)) Market has reached 149.62
million subscribers as against 129.54 million subscribers in the previous quarter.
During this quarter 20.08 million subscribers were added, thus recording a growth
of 15.50%. The total wireless subscriber base has grown from 75.94 million in
December 2005 to 149.62 million in December 2006.

(i) Subscriber Growth/Market Share

Wireless Subscribers
Subscribers (in million)

160
149.62
150
140 129.54
130
120
110
QE Sept 06 QE Dec 06

6
 Total Subscriber Base (Wireless)

Technology-wise Wireless Market Share (QE Dec 2006)

CDMA 30%
(44.19 million)

GSM 70%
(105.43 million)

Wireless Operator Market Share (QE Dec 2006)

Others
IDEA 7.26% Bharti
8.31% 21.37%

TTSL
9.66%

Reliance
Hutch
20.04%
15.58%

BSNL
17.78%

7
 (ii) GSM

GSM industry recorded 15.84% growth during the quarter and reached
subscriber base of 105.43 million at the end of December 2006.

GSM Subscribers Growth (in million)

120 105.43
100 91.01

80
60
40
20
0
QE Sept 2006 QE Dec 2006

(iii) CDMA

CDMA subscriber base recorded a growth of 14.69% during the quarter and
reached subscriber base of 44.19 million at the end of December 2006.

CDMA Subscriber Growth

50
Subscribers(in million)

38.53 44.19
40
30
20
10
0
QE Sept 2006 QE Dec 2006

(v) Average Revenue Per User (ARPU), Minutes of Usage (MoU), etc.

(a) GSM

All India blended ARPU (per month) for the quarter ending December 2006
is Rs. 316/- as against Rs. 337/- for the quarter ending September-2006.
The lowest blended ARPU per month is in Circle B (Rs. 280/-) while the
highest blended ARPU is in Metro (Rs. 393/-).
Monthly ARPU in postpaid segment is Rs. 632/- and for prepaid segment it
is Rs. 262/-. The huge difference between postpaid and prepaid ARPU noted last
8
quarter continued to remain valid for this quarter as well. Postpaid ARPU has
been 2.41 times that of prepaid ARPU. The gap is lowest in Circle B (1.93 times)
and highest in Metro (2.70 times).
Average MOU per subscriber per month for the quarter is 454. On an
average a GSM subscriber makes 208 minutes of outgoing calls, sends 48 SMS
and receives incoming calls for 246 minutes in a month. The highest outgoing
MOU is recorded for Circle B at 210 per subscriber per month and the lowest
outgoing MOU is seen in Metro at 203 per subscriber per month. The ratio of
incoming – outgoing traffic is 54:46 in the quarter ending December 2006.

Key Indicators for GSM (QE Dec 2006)

316

246
208

105
105.43 86
48

Subscriber Share of Incoming Outgoing Outgoing ARPU (Rs.

base prepaid (%) MOU per MOU per SMS per per month)
(Million) sub per sub per sub. Per
month month month

Variation in Key Indicators over last quarter (in %)

15.84%
15.6%

11.1%

3.8%
2.2% 0.3%

Subscriber Share of Incoming MOU Outgoing MOU Outgoing SMS ARPU

base (Million) prepaid (%) per sub per per sub per per sub. Per
month month month -6.2%

9
 GSM Mobile Originated Traffic - distribution by terminating network

Inter-circle to Intra-circle to
Mobile ILD Fixed
10% 1% 10%
Inter-cricle to
Fixed
2%

Intra-circle to
Mobile
77%

(b) CDMA

All India blended ARPU (per month) for the quarter ending December 2006 is Rs.
196/- as against Rs. 215/- for the quarter ending September-2006.
The lowest blended ARPU per month is in Circle B (Rs. 175/-) while the highest
blended ARPU is in Metro (Rs. 241/-).
Monthly ARPU in postpaid segment is Rs. 456/- and for prepaid segment it is Rs.
159/-. The huge difference between postpaid and prepaid ARPU noted last quarter
continued to remain valid for this quarter as well. Postpaid ARPU has been 2.87 times
that of prepaid ARPU, which perhaps, could be attributed to declining importance of
processing fee on recharge coupon/ voucher purchased by prepaid subscribers. The
gap is lowest in Circle C (2.31) times and highest in Metro (3.03) times.
Average MOU per subscriber per month for the quarter is 424. On an average a
CDMA subscriber makes 202 minutes of outgoing calls, sends 19 SMS and receives
incoming calls for 222 minutes in a month. The highest outgoing MOU is recorded for
Circle C at 240 per subscriber per month and the lowest outgoing MOU is seen in
Circle A at 184 per subscriber per month. The ratio of incoming – outgoing traffic is
52:48 in the quarter ending December 2006.

Key Indicators for CDMA

222 202 196

88

32.45
44.19
19

Subscriber base Share of Prepaid Incoming MOUs Outgoing MOU Outgoing SMS ARPU (Rs.
(Million) (%) per sub per per sub per per sub per Per month)
month month month

10
 CDMA Mobile originated Traffic – distribution by terminating network.

Inter Circle to Intra Circle to Fixed

Mobile 7.40%
ILD
10.27%
0.16%

Inter Circle to Fixed

3.03%

Intra Circle to
Mobile
79.14%

C. Internet Services

Internet subscribers stood at 85.82 lakhs for the quarter ending 31st Dec 2006
as compared to 80.96 lakhs during the preceding quarter registering an increase
of 6.00%. The growth trend during the quarter is positive as compared with last
quarter where it was 5.02%. The total Internet subscribers increased from 67.03
lakhs at the end of Dec 2005 to 85.82 lakhs at the end of Dec 2006 registering a
growth of 28.03%.

The key indicators for Internet Services are presented below through bar charts.

i) Internet Subscribers Growth - There are 85.82 lakhs Internet

Subscribers during quarter ending Dec 06.

Growth Trends

100.00

90.00 85.82
80.96
80.00 77.09

69.35
70.00 67.03
No. of Subscribers

60.00

50.00

40.00

30.00

20.00

10.00

0.00
Q4,05 Q1,06 Q2,06 Q3,06 Q4,06
Quarter Ending

11
 ii) Broadband Subscriber Growth - The number of Broadband subscribers
as reported by ISPs was 20.54 Lakhs at the end of Dec 2006 as
compared to 18.17 Lakhs at the end of Sept 2006, thus registering a
growth of 13.04% over the previous quarter.

iii) Broadband Subscribers Share (Technology wise) – The number of

Broadband subscribers (with a download speed of 256 Kbps or more)
was 20.54 Lakhs on 31st Dec’06. Out of these 1700053 are DSL based;
117846 Cable Modem; 63654 Ethernet LAN; 16833 Fibre and 10513
Radio customers.

Technology Trends for Broadband

Ethernet LAN
Fibre
3%
1%
Radio
Cable Modem
1%
6%

DSL
89%

iv) ARPU – Average Revenue Per User per month for dialup Internet
Subscribers is Rs. 205/- for the quarter ending Dec 06.

ARPU per month for ISPs for Five Quarters

230
Total ARPU for ISPs

220
220

210
210

210

210

200
205

190
QE Dec-05 QE Mar-06 QE Jun-06 QE Sept-06 QE Dec-06

Quarter Ending

D. Quality of Service

QOS Performance during the year

(a) Basic Services

The performance of the Basic Service Providers has improved as compared
to the previous quarter, in respect of parameters “Provision of Telephones (New
connection after registration of demand), Faults incidences, Faults repaired by

12
next working day, Mean time to repair, Metering & Billing credibility and
Customer Care Services related to Shifts, Closures & Additional Facilities”.
However, the performance has deteriorated in this quarter, as compared to the
previous quarter, in respect of “Call Completion Rate, Response time to the
customer for assistance and Time taken for refunds of deposits”.

A comparison of performance of basic service providers in meeting the key

benchmarks is given below:

Sl. Parameter Bench Marks No. of operators not meeting

No. the benchmarks
Sept, 2006 Dec, 2006
Out of 73 Out of 79
1 Provision of Telephones after 100% within 7
registration of demand Days 93.15% 86.08%
2 Fault incidences per 100
<5 43.84% 37.97%
subs/month
3 Fault repaired by next
working day >90% 26.03% 22.78%
4 MTTR <8Hrs 41.10% 34.18%
5 Metering & billing credibility
<0.1% 21.92% 17.72%
- % of bills

(b) Cellular Mobile Service

133 licensees have reported their performance in QOS parameters in 23

circles during the quarter ended on 31st December 2006. 100% Cellular Mobile
Service Providers have achieved the benchmark in respect of parameters
Accumulated down time of community isolation, Call Set-up Success Rate, Call
Drop Rate and %age of calls answered (electronically) within 20 sec. The
performance relating to the parameters Service access delay, Blocked Call Rate,
%age of connections with good voice quality, %age of call answered by operator
(voice to voice) within 60 sec & within 90 sec and %age of complaints resolved
within 4 weeks has improved in this quarter as compared to the previous quarter.
However, the performance of the Service Providers has deteriorated in respect of
performance relating to %age of calls answered (electronically) within 40 sec and
Complaints per 100 bills issued.

The comparative statement of the key parameters is given in the following

table:-

No. Of Operators
Bench- Meeting The Benchmarks
Sr.
Parameters Marks QE Sept, QE Dec, 2006
No.
2006
Out Of 129 Out Of 133
1 Accumulated down time of <24 hrs 97.67% 100.00%
Community isolation
2 Call Set-Up Success Rate (Within >95% 100.00% 100.00%
Licensee’s Own network)
3 Service access delay <15 Sec 96.12% 98.50%
4 Call drop rate <3.0% 100.00% 100.00%
5 Complaints per 100 bills issued <0.1% 93.02% 89.47%

13
 Quarterly Results at a Glance
Performance Indicators of Telecom Services for QE December 2006

A. Growth of Wireline & Wireless Services:-

%age growth %age growth %age growth %age growth
over Dec over over Jun over Sept
QE Dec QE Mar QE Jun QE Sept QE Dec 2005 Mar2006 2006 2006
2005 2006 2006 2006 2006 (12 months) (9 months) (6 months) (3 months)

1) Subscriber's Base (in millions)

i) Wireline 48.84# 50.18# 41.27* 40.48* 40.30* -17.49 -19.69 -2.35 -0.44
ii) Wireless 75.94* 90.14* 112.15# 129.54# 149.62# 97.02 65.99 33.41 15.50
Gross Total 124.78 140.32 153.42 170.02 189.92 52.20 35.35 23.79 11.70

2) Traffic (MOU) (minutes of use/ sub/month) (combined for GSM & CDMA)
i) Mobile
I. GSM 393 395 414 425 454 15.52 14.94 9.66 6.82
II. CDMA 462 550 443 413 424 -8.23 -22.91 -4.29 2.66

3) ARPU (Rs./sub/ month) (combined for GSM & CDMA)

i) Mobile
I. GSM 362 366 352 337 316 -12.71 -13.66 -10.23 -6.23
II. CDMA 256 256 228 215 196 -23.44 -23.44 -14.04 -8.84

4) Teledensity
Population in
million
(Estimated) 1092 1096 1099 1103 1107
i) Wireline 4.47 4.58 3.76 3.67 3.64 -18.60 -20.49 -3.06 -0.80
ii) Wireless 6.95 8.22 10.20 11.74 13.52 94.35 64.34 32.45 15.08
Gross Total 11.43 12.80 13.96 15.41 17.16 50.14 34.00 22.90 11.30
# including WLL (F) and * excluding WLL (F)

B. Growth of Internet & Broadband Services:-

%age growth %age growth %age growth %age growth
over Dec over over Jun over Sept
QE Dec QE Mar QE Jun QE Sept QE Dec 2005 Mar2006 2006 2006
2005 2006 2006 2006 2006 (12 months) (9 months) (6 months) (3 months)

1) Subscriber's Base (in million)

i) Internet 6.70 6.94 7.71 8.10 8.58 28.06 23.63 11.30 5.98
ii) Broadband
Connections
(>=256 Kbps
download
speed) 0.903 1.348 1.567 1.817 2.054 127.46 52.37 31.08 13.04
2) Minutes of
Use (Dialup
Internet)
(MOU/
subs/month) 189 175 190 185 190 0.53 8.57 0.00 2.70
3) ARPU
(Dialup
Internet)
(Rs/subs/mont
h) 210 210 210 220 205 -2.38 -2.38 -2.38 -6.82

14
C. Performance of service providers during the quarter: -
(I) Wireline Subscribers Base(in Million)

1) Basic %age growth %age growth %age growth %age growth

Service QE Dec QE Mar QE Jun QE Sept QE Dec over Dec 2005 over Mar2006 over Jun 2006 over Sept 2006
Providers 2005# 2006 # 2006* 2006* 2006* (12 months) (9 months) (6 months) (3 months)
BSNL 36.76 37.51 34.94 33.97 33.58 -8.65 -10.48 -3.89 -1.15
MTNL 3.86 3.87 3.80 3.71 3.69 -4.40 -4.65 -2.89 -0.54
Tata/
Hughes 4.04 4.02 0.42 0.46 0.48 -88.12 -88.06 14.29 4.35
Bharti 1.20 1.35 1.48 1.63 1.74 45.00 28.89 17.57 6.75
Reliance 2.57 2.99 0.30 0.39 0.49 -80.93 -83.63 63.33 25.64
HFCL 0.24 0.26 0.18 0.17 0.17 -29.17 -34.62 -5.56 0.00
Shyam 0.17 0.17 0.15 0.15 0.15 -11.76 -13.79 0.00 0.00
Total 48.84 50.18 41.27 40.48 40.30 -17.49 -19.69 -2.35 -0.44
# including WLL (F) and * excluding WLL (F)

(II) Wireless Subscriber Base (in Million)

%age growth %age growth %age growth %age growth

QE Dec QE Mar QE Jun QE Sept QE Dec
Service over Dec 2005 over Mar2006 over Jun 2006 over Sept 2006
2005# 2006 # 2006* 2006* 2006*
Providers (12 months) (9 months) (6 months) (3 months)
Reliance 14.68 17.31 22.52 25.98 29.98 104.25 73.22 33.14 15.41
Bharti 16.33 19.58 23.09 27.06 31.97 95.80 63.30 38.48 18.16
BSNL 14.83 17.65 21.02 23.70 26.60 79.37 50.71 26.55 12.24
Hutch 11.41 15.36 17.54 20.36 23.31 104.29 51.76 32.90 14.49
Idea 6.47 7.37 8.54 10.36 12.44 92.27 68.79 45.67 20.08
BPL
Group 2.89 1.34 1.30 1.05 1.06 -63.32 -20.90 -18.46 0.95
Aircel 2.28 2.61 3.20 3.80 4.51 97.81 72.80 40.94 18.68
Spice 1.63 1.93 2.05 2.20 2.45 50.31 26.94 19.51 11.36
Tata/
Hughes 3.68 4.85 10.36 12.38 14.45 292.66 197.94 39.48 16.72
MTNL 1.65 2.05 2.31 2.43 2.60 57.58 26.83 12.55 7.00
HFCL 0.06 0.06 0.15 0.15 0.15 150.00 150.00 0.00 0.00
Shyam 0.03 0.03 0.06 0.08 0.09 200.00 200.00 50.00 12.50
Total 75.94 90.14 112.15 129.54 149.62 97.02 65.98 33.41 15.50
# including WLL (F) and * excluding WLL (F)

15
 Chapter One

PERFORMANCE OF WIRELINE SERVICES

1.1 Subscribers Base: -

1.1.1 The Wireline services were provided by 5 licensed private operators in addition to
incumbents BSNL and MTNL as on 31st December 2006. List of Wireline Service
providers along with their areas of operation is given in Table 1 below:

Table 1

Sl. Name of the

Area of Operation
No. Service Provider
1 BSNL All India except Delhi & Mumbai

2 MTNL Delhi & Mumbai

AP, MP, Delhi, Haryana, TN , Chennai,
Karnataka, Kerala, Gujarat, Punjab,
3 Bharti Airtel Ltd Maharashtra, Mumbai, UP(E),UP(W)
including Uttaranchal, West Bengal and
Kolkata
Tata Teleservices
4 Maharashtra, Mumbai
(Maharashtra) Ltd.
AP, TN, Chennai,
Karnataka, Gujarat, Delhi, Bihar, Orissa,
Tata Teleservices Rajasthan, Punjab, Haryana, Himachal
5
Ltd. Pradesh, Kerala, Madhya Pradesh, U.P. (E),
U.P (W) including Uttaranchal, West Bengal
and Kolkata
6 HFCL Infotel Ltd Punjab

7 Shyam Telelink Ltd Rajasthan

AP, Bihar, Delhi, Gujarat, Haryana, HP,
Reliance Karnataka, Kerala, MP, Maharashtra,
8 Communications Mumbai Orissa, Punjab, Rajasthan, TN,
Ltd. Chennai, UP (E), UP (W), West Bengal,
Kolkata

1.1.2 Market Share of DELs.

The total subscriber base of Wireline stood at 40.3 million as on 31st December
2006. The incumbents BSNL and MTNL have 83% and 9% market share
respectively in the subscriber base, while all the five private operators together
have 8% share. In the current quarter the wireline market share of private
operators increased by 1% and that of BSNL decreased by 1%, as compare to
16
 previous quarter wireline market share. As on 31st December 2006 the total
Urban DELs are 27.84 million and Rural DELs are 12.46 million. The market
share of Wireline Service Providers in Urban DELs and Rural DELs is depicted in
the charts below:

A. Distribution of Market share of Urban + Rural Wireline subscriber

Total Market Share of DELs (Wireline) as on

31st December 2006
BSNL
83%

Other
Private MTNL
Operator 9%
8%

B. Distribution of Market share of Urban Wireline subscriber

Market Share of Urban DELs (Wireline) as on

31st December 2006
BSNL
76%

Other Private
Operators MTNL
11% 13%

C. Distribution of Market share of Rural Wireline subscriber

Market Share of Rural DELs (Wireline)

as on 31st December 2006

MTNL Other Private

0% 0.00%

BSNL
100.00%

17
1.1.3 Subscriber Base of Wireline for last five quarters

The subscriber base of the Wireline service sector for last five quarters is
depicted below:

Subscriber Base (Wireline)

45.0
44.0
43.0 41.0 41.5 41.3
Wireline DELs

42.0 40.5 40.3

(In Million)

41.0
40.0
39.0
38.0
37.0
36.0
35.0
31st 31st 30th June' 30th Sept 31st
Dec'05 Mar'06 06 06 Dec'06

1.1.4 Growth of DELs

The Wireline Service sector has registered a decrease of 1,75,450 lines during the
quarter from September’2006 to December’2006. The net number of DELs has
decreased to 40.301 million from 40.477 million as on 31st December 2006. The overall
percentage of decrease in subscriber base during the Quarter is 0.43%.

The reduction in the subscriber base of Wireline is mainly by the following

operators. BSNL from 33.965 million to 33.577 million (3,88,825), MTNL from 3.716
million to 3.696 million, a decrease of 0.0199, HFCL Infotel Ltd. from 0.174 million to
0.173 million & Shyam Telelink Ltd from 0.1518 million to 0.1512 million. On the other
hand some of the Service Providers such as M/s Bharti Airtel Ltd., Tata Teleservices
Ltd. (TTL) and Reliance Communications Ltd. (RCL) have increased its Wireline
subscriber base.

Percentage Growth of Wireline Subscribers

2
1.31
1

-1
-0.35 -0.65 -0.43
-1

-2

-2
-1.93
-3
Oct-Dec'05 Jan-Mar'06 Apr-Jun 06 Jul-Sept 06 Oct-Dec'06

18
1.2 Other Performance Indicators: -

1.2.1 Public Call Offices:

During the current quarter 0.183 million new PCOs have been added. Total
number of PCOs in the country as on 31st December 2006 is 5.302 million. The
share of BSNL in this is 2.092 million i.e. 39% of the total PCOs. The share of
MTNL and other private operators combined is 0.261 million (5%) and 2.948 million
(56%) respectively.

Operator-wise (BSNL/MTNL/Other Private Operators) market share of PCO is

depicted in the chart below. Operator-wise details of PCOs is available at Table 1.2
Market share of Public Call Office as on
31st December 2006
BSNL
Pvt. 39%
Operators
56%

MTNL
5%

1.2.2 Village Public Telephones (VPT):

There are 6,07,491 villages in India. During the previous quarter ending 30th
September 2006 there were 5,52,309 VPTs in the country whereas by the end of
this quarter i.e. 31st December 2006, the total number of VPTs has increased to
5,59,355. Thus 7046 VPTs have been added during the current quarter. BSNL has
added 7091 VPTs during the quarter. Among the five private operators there was a
decrease of 45 VPTs during this quarter. The total number of villages left
uncovered, as on 31st December 2006 are 48,136. The status of VPT’s is depicted
in the chart below:-

Circle-wise and Operator-wise details of village public telephones as on 31st

December 2006 and achievement during the quarter are available at Table 1.3.

Status of Village Public Telephones (VPTs) as on 31st

December 2006

Villages
having VPT
92%

Balance
Villages to
be covered
8%

**************

19
 Chapter Two

PERFORMANCE OF WIRELESS SERVICES

Subscriber Base Growth touches 149.62 million

PART A:

2.1 Details of service providers: - The list of all the Wireless service providers along
with their licensed service area is as under: -
2.2
SLNO Service Provider Area for which Area for which not UASL
licensed with No. licensed Service
Licensed
1 BSNL/MTNL All India (23)
2 Bharti All India (23) All India except
NE
3 Aircel Group All India (23) All India except
Chennai & TN
4 Reliance Group All India (23) All India except
NE & AS
Reliance Infocomm All India (except Assam Assam & NE All India except
& NE) (21) NE & AS
MP, WB, HP, Bihar, Delhi, Mumbai, Chennai,
Orissa, Assam & NE (7) Kolkata, MH, Gujarat,
Reliance Telecom AP, KTK, TN, Kerala, PB,
Haryana, UP (W), UP
(E), Rajasthan & J&K
Kolkata (1) All India except Kolkata
Reliable Internet Services Ltd

5 All India (except MP) MP UP-W, WB, HP,

(22) Bihar, Orissa,
Hutch
Assam, NE,
J&K
6 Tata Teleservices All India (except AS, NE AS, NE & J&K All India except
& J&K) (20) (AS, NE & J&K)
7 IDEA Delhi, Mumbai, MH, Chennai, Kolkata, KTK, Mumbai, Bihar
Guj, AP, KR, HR, UP-W, TN, Punjab, WB, Orissa,
UP-E, Raj, MP, HP & Assam, NE & J&K
Bihar (13)
8 Spice Communications KTK, Punjab (2) All India except (KTK, KTK, Punjab
Punjab)
9 BPL Mumbai (1) All India except --
(Mumbai)
10 HFCL Punjab (1) All India except Punjab Punjab

11 Shyam Telelink Rajasthan (1) All India except Rajasthan

Rajasthan
Note: 1. Reliance Telecom for all his circles has applied for Unified Licence.

Circle-wise details of Cellular, Wireline & Unified Access Service providers at the
end of the quarter are given at Annex 2.1. All the service areas of the country have
Wireless operators ranging from 4 to 7.

20
2.2 Growth of Subscribers Base: -

2.2.1 GSM sector

• The GSM subscribers’ base has reached 105.43 million in the quarter ending
December 2006 as against 91.01 million at the end of the previous quarter
registering a growth rate of 15.84%.
• The subscriber base of Bharti, BSNL, Hutch & Idea is more than 86% of the
total GSM subscribers base.
• Private operators have 75% subscribers whereas Public sector Operators
(BSNL & MTNL) have 25% subscribers in the GSM segment. It is mentioned
that number of PSU licensee are 23 where are number of operational private
operator licensee are 70. Department of Telecommunications has issued 22
new licensee to private operators in Dec, 06 and these new licenses have not
commenced their services till now.

Operator-wise Market Share of GSM service providers as on 31.12.06

Spice Reliance
MTNL BPL
2.32% 3.45%
2.30% 1.01%
Aircel
4.26% Bharti
30.34%
Idea
11.79%

Hutchison
22.12% BSNL
22.41%

21
2.2.2 CDMA sector
• CDMA subscriber base recorded a growth of 14.69% during the quarter and
reached subscriber base of 44.19 million.
• M/s Reliance Infocomm continued to have the highest subscriber base with
60% market share followed by M/s TTSL with 33% market share, while other
players in CDMA Technology have the remaining 7%.
• Maharashtra circle has registered the highest number of additional
subscribers (5.70 lakhs) during the quarter end December 2006
• Only BSNL in Kolkata has registered a negative subscriber growth.

Operator-wise Market Share of CDMA Wireless as on 31.12.06

MTNL HFCL
Shyam
BSNL 0.4% 0.3%
Telelink
6.7% 0.2%

Tata
Teleservice
s
32.7% Reliance
Infocomm
59.6%

2.2.3 Subscribers Base

As on 31.12.2006, total Wireless (Mobile and WLL (F)) Market has reached
the 149.62 million subscribers mark as against 129.54 million subscribers in the
previous quarter.

2.2.4 Addition in Subscribers Base

During this quarter 20.08 million subscribers were added. Thus recording
a growth of 15.50%. The total wireless subscriber base has grown from 75.94
million in December 2005 to 149.62 million in December 2006.

2.2.5 Company wise Market Share

a) The Subscriber Base of different wireless operators is given in Table 2.1

The top six Wireless operators on the basis of market share are : -

22
 SLNO Operator Subscribers Market Subscribers Market
(With number of Base as on Share as Base as on Share as
Circle) Qtr Ending on Quarter on Qtr
Dec 06 Quarter Ending Ending
Ending Sept 06 Sept 06
Dec 06
1 Bharti (23) 31.97 million 21.37% 27.06 20.89%
2 Reliance (23) 29.98 million 20.04% 25.98 20.06%
3 BSNL (21) 26.6 million 17.78% 23.7 18.30%
4 Hutch (16) 23.31 million 15.58% 20.36 15.72%
5 TTSL 14.45 million 9.66% 12.38 9.56%
6 Idea 12.44 million 8.31% 10.36 8.00%
7 Others 10.87 million 7.27% 9.71 7.47%

The details of operator-wise subscribers of GSM and CDMA are given in Table 2.2.

b) Distribution of Subscriber base and market share of Wireless services as on

December 2006 among Metros, Circles A to C is given in Table 2.3.

23
PART B : ARPU and MoU

2.3 GSM

2.3.1 Average Revenue Per User (ARPU)

• The all India blended ARPU per month has declined by 6.2% from Rs. 337/- in
the quarter ending Sept-06 to Rs. 316/- in the quarter ending Dec-06.
• ARPU for postpaid service has declined by 1.7% from Rs. 643/- in Sep-06 to
Rs. 632/- in Dec-06. Prepaid ARPU declined by 5.3% from Rs.277/- in Sept-
06 to Rs.262/- in Dec-06.
• According to the revenue reports by the service providers, revenue, net of
“pass through”, is about Rs. 9260 Crores in the quarter ending Dec-06 as
against Rs. 8491 Crores in the Sept-06 quarter. Growth in revenue has been
9% as against 10% in the previous quarter.

ARPU (Rs. per month during the quarter)

Circle Postpaid Prepaid Blended ARPU
Circle A 638 251 306
Circle B 495 256 280
Circle C 550 289 326
Metro 755 280 393
All India 632 262 316

All private SPs 671 254 314

BSNL/MTNL 528 286 324

2.3.2 Usage Pattern

• MOU per subscriber increased by 7% from 425 in quarter ending Sept-06 to

454 in quarter ending Dec-06. Outgoing MOUs continued to grow at 11.06%
higher rate than incoming MOUs (3.82%).
• In Postpaid, total MOUs increased by 12.02% from 868 in Sept-06 to 972 in
Dec-06. Corresponding increase in prepaid has been 8.5%, from 337 to 365.
• The continuing growth of outgoing MOUs has resulted in the proportion of
outgoing minutes in total usage strengthening from 44% in Sept-06 to 46% in
Dec-06. For postpaid, ratio of incoming-outgoing minutes is 52:48 and for
prepaid segment, it is 55:45.

The related data may be referred in Annex. 2.2.

2.3.3 Average Subscriber outgo (rental + call charges) per minute

The tariff plans are of bundled nature and the trade-off is generally between
monthly Fixed charges and Variable (call) charges. Annex 2.4 indicates the
average outgo per outgoing minute i.e. Rental revenue + Airtime revenue per
outgoing minute. This parameter can also be viewed as an indicator of average
tariff per minute prevailing in the market from the subscribers’ perspective.

24
 The All India Average Subscriber Outgo per month reclined from Rs. 1.45/- in
September 2006 to Rs. 1.26/- in December 2006

2.4 CDMA

2.4.1 ARPU

• All India blended ARPU (per month) for the quarter ending December 2006 is Rs.
196/- as against Rs. 215/- for the quarter ending September-2006.
• The lowest blended ARPU per month is in Circle B (Rs. 175/-) while the highest
blended ARPU is in Metro (Rs. 241/-).
• Monthly ARPU in postpaid segment is Rs.456/- and for prepaid segment it is
Rs.159/-.
• The huge difference between postpaid and prepaid ARPU noted in last quarter
continued to remain valid for this quarter as well. Postpaid ARPU has been 2.87
times that of prepaid ARPU, which perhaps, could be attributed to declining
importance of processing fee on recharge coupon/ voucher purchased by prepaid
subscribers. The gap is lowest in Circle C (2.31) times and highest in Metro (3.03)
times.

ARPU (Rs. per month during the quarter) - CDMA

Blended
Circle Postpaid Prepaid ARPU
Circle A 426 148 183
Circle B 387 153 175
Circle C 427 185 196
Metro 539 178 241
All India 456 159 196

2.4.2 Usage Pattern

• Average MOU per subscriber per month for the quarter is 424.
• On an average a CDMA subscriber makes 202 minutes of outgoing calls, sends
19 SMS and receives incoming calls for 222 minutes in a month. The highest
outgoing MOU is recorded for Circle C at 240 per subscriber per month and the
lowest outgoing MOU is seen in Circle A at 184 per subscriber per month.
• The ratio of incoming – outgoing traffic is 52:48 in the quarter ending December
2006.
• Metro has recorded lowest per subscriber usage for both outgoing and incoming
calls at 411 minutes per month.
• For Outgoing calls, circle A at 184 minutes per month has recorded the lowest
per subscriber usage.
• For Incoming calls, circle B at 209 minutes per month has recorded the Lowest
per subscriber usage.
• The highest number of SMS per subscriber is recorded in Circle A (23 per
subscriber per month), and lowest in Circle C (9).

The related data may be referred in Annex. 2.3.

25
2.4.3 Average Subscriber Outgo (rental + call charges) Per Minute

Average Subscriber Outgo per minute (Rental Revenue + Airtime Revenue

per outgoing minute) is given in Annex. 2.4.

The All India Average Subscriber Outgo per minute has declined from Rs.
1.05/- in September 06 to Rs. 0.86/- in December 06.

**********

26
 Chapter Three

PERFORMANCE OF INTERNET SERVICES

3.1 Service Providers & Subscribers Base: -

Total 85.82 lakhs Internet subscribers were reported in quarter ending December
2006, indicating a growth rate of 6.00% over last quarter.

Bharat Sanchar Nigam Ltd (BSNL) has retained its top position and reported a
subscriber base of 38.12 Lakhs Internet subscribers against 35.49 Lakhs during the
last quarter. Mahanagar Telephone Nigam Limited (MTNL) has retained second position
with a subscriber’s base of 16.58 Lakhs. M/s Sify Limited is third with subscriber base
of 8.06 lakhs. (Ref. Table 3.1).

3.2 Internet Telephony: -

Department of Telecom (DOT) has granted permission to 128 ISPs to offer

Internet Telephony services. As per the reports submitted to TRAI, 27 ISPs are offering
Internet Telephony services, the list of which is enclosed at Annex 3.2. Total minutes of
the use (MoU) for Internet Telephony during the quarter were 88.80 million.

3.3 Market Share: -

The growth trend indicates good market share of PSU owned ISPs. During the
quarter PSU owned ISPs have captured 63.74% market share.

The market share of top 5 ISPs is as under:

ISP Share in %
Bharat Sanchar Nigam Ltd. 44.42
Mahanagar Telephone Nigam Ltd. 19.32
Sify Ltd. 9.39
Bharti Airtel Ltd. (Bharti Televentures Ltd.) 6.96
Reliance Communications Infrastructure Limited 6.29

Among PSU owned ISPs; M/s BSNL has shown steady increase in the subscriber
base and holding 44.42% of total subscriber base. MTNL is at second position and
having a market share of 19.32%.

27
 Chart 1- Internet Subscriber Base as on 30/12/06
YOU Telecom India Pvt.
Hathw ay Cable &
Ltd.
Datacom Pvt. Ltd.
1.57%
1.26%
Videsh Sanchar Nigam
Ltd.
others
5.33%
5.45%
Reliance
Communications Bharat Sanchar Nigam
Infrastructure Limited Ltd.
6.29% 44.42%

Bharti Airtel Ltd. (Bharti Sify Ltd.

Televentures Ltd.) 9.39%
6.96% Mahanagar Telephone
Nigam Ltd.
19.32%

Chart 2 - Growth Trends

100.00

90.00
85.82
80.00 80.96
77.09
70.00 69.35
No. of Subscribers

67.03
60.00 54.70
51.90 PSU ISP
48.05
50.00 Private ISP
39.10 39.13
All ISPs
40.00

30.00 30.21 29.04 29.06 31.12

27.92
20.00

10.00

0.00
Q4,05 Q1,06 Q2,06 Q3,06 Q4,06
Quarter Ending

3.4 Leased Lines Connectivity:

The Internet leased line customer base as reported by ISPs stood at 18058 for the
quarter ending December 2006 compared to 18876 of September’06 registering a
decrease of 4.33%.

3.5 Broadband Connectivity (>=256 Kbps):

The number of Broadband subscribers (with a download speed of 256 Kbps or

more) was 20.54 Lakhs on 31st Dec’06. Out of these 1700053 are DSL based; 117846
28
Cable Modem; 63654 Ethernet LAN; 16833 Fibre and 10513 Radio customers. The
growth rate of broadband subscribers in this quarter is 13.04% while in the previous
quarter it was of the order of 15.95%.

3.6 Minutes Of Use (MOU) per subscriber for Dialup Internet access:

For dialup access minutes of usage (MoU) per subscriber/month were

approximately 190 minutes as against 185 minutes at the end of previous quarter
registering an increase of 2.7 %.

3.7 Average Revenue Per User (ARPU) for ISPs:

The average revenue per user (ARPU) per month for dialup Internet subscribers
was Rs. 205/- for the quarter ending Dec ’06.

3.8 International connectivity:

The bandwidth owned by various IGSP for their ISP operations and Internet
Leased lines is reported to be 14 GB for down-linking and 13 GB for up-linking.

***************

29
 Chapter Four

PERFORMANCE OF VALUE ADDED SERVICES

4.1 Public Mobile Radio Trunk Service (PMRTS): -

The subscriber base of PMRTS increased from 30189 in Sept. 2006 to 30670 in
December 2006 registering a growth rate of 1.59%.

Delhi, Bangalore, Mumbai and Chennai together account for 72.05% of market
share of the total subscribers. Delhi leads the tally with the market share of 9114
subscribers followed by Bangalore, Mumbai and Chennai with the market share
of 6075, 4121 and 2789 subscribers respectively.

Arvind Mills Limited leads the tally of subscribers with a subscriber base of 9234
followed by Procall and Quick Calls India Pvt. Ltd. with a subscriber base of 8273
and 4224 respectively. Out of the 12 PMRTS operators only 5 have registered a
positive growth rate namely M/s Aryadoot Transport Pvt. Ltd., Jet Aiu Skyline
Transport, United Liner, Arvind Mills Ltd. and India Satcom. M/s India Satcom
Ltd. has registered the highest growth rate of 15.13% in this quarter whereas
M/s Arya Offshore Services, German Express Shipping Agency, Procall Ltd.,
Smartalk, Quick Call and Bhilwara Telenet Services have registered a negative
growth rate in this quarter.

The subscriber base of service providers of PMRTS is given in Table 4.1.

4.2 VSAT services: -

VSAT services are being provided by 8 VSAT Service Providers. Out of 8 only one
namely, M/s Essel Shyam have not submitted their performance report in this
quarter.
In the present quarter, there was an addition of 3156 new subscribers. The total
number of subscribers increased from 55070 in Sept 2006 to 58226 in
December, 2006, registering a growth of 5.73% as against the growth rate of
4.42% in quarter ended September, 2006.
M/s HCL Comnet remained the market leader with 19376 VSAT subscribers
followed by Hughes Escorts Communications Ltd. (HECL) with 19077, Bharti
Tele-ventures with 8518 and M/s Bharti Broadband Limited with 4803 VSAT
subscribers respectively.
DoT vide Letter no. 815-80-2007-DS dated 1.3.2007 have informed that the
commercial CUG/VSAT license no.815-80/2001-LR dated 27.02.2003 has been
transferred from M/s Tata Services Limited to Tatanet Services Limted.
M/s Tatanet Services Limted added the maximum number of new connections,
i.e. 801 with a percentage growth rate of 26.11%.
M/s GNFC is having a negative growth rate of 9.09% in this quarter.

The number of subscribers of each service providers along with the Market
Share in terms of Percentage of Subscribers as on 31st December 2006 is given
in Table 4.2.
*************

30
 Chapter Five

QUALITY OF SERVICE (QOS) PERFORMANCE

5.1 Quality of Service performance of Basic Service Operators : -

Based on Quality of Service Parameters reported by all the Basic Service Operators
for the quarter ending December 2006, the information on QoS performance is
attached to this report as Annex 5.1.

The analysis of data indicates following trends : -

No. of operators not meeting the

benchmarks
Sr. Sept, 2006 Dec, 2006
Parameters Benchmark
No. Out of Out of Out of
Out of 73
73 79 79
In %
In Nos. In Nos. In %
1 Provision of Telephones 100% within
after registration of 7 Days
demand 68 93.15% 68 86.08%

Key Findings - Only Ten Licensees namely BSNL-(Chhattisgarh, TN, A& N, UP – W), Tata
– (Bihar, TN, Punjab, Kerala, Kolkatta) and Bharti – (Gujarat) have met the benchmark,
however M/s BSNL (Bihar) have not reported their performance for this parameter. The
achievement level for the Licensees who have not met the benchmark for this parameter
ranges from 0.00% to 99.73%. The performance of the licensees namely BSNL – (Assam,
West Bengal), Reliance (Bihar, Delhi, MP, Raj, HR, MH, KTK, Chennai, HP, Mumbai,
Orissa, WB) and Tata (HR,) is poor and below 50.00% against the benchmark of
100%.The performance of Reliance (Bihar , HP) and TATA ( HR) is extremely poor with
achievement level 0.0%.
2 Fault incidences per
<5 32 43.84% 30 37.97%
100 subs/month

Key Findings - 43 Licensees have met the benchmark for this parameter. M/s BSNL
(Bihar), Reliance (HR, HP, OR, UP-W & WB) have not submitted their performance in this
quarter. The achievement level for the Licensees who have not met the benchmark for
this parameter ranges from 5.10 to 11.72. The performance of the licensees namely
MTNL (Delhi) is poor and above 10.00 against the benchmark of <5.00 faults incidences
per 100 subs/month.
3 Fault repaired by next
>90% 19 26.03% 18 22.78%
working day

Key Findings - 54 Licensees have met the benchmark for this parameter. The
achievement level for the Licensees who have not met the benchmark for this parameter
ranges from 51.13% to 89.00%.

4 MTTR <8Hrs 30 41.10% 27 34.18%

Key Findings - 39 Licensees have met the benchmark for this parameter. The
achievement level for the Licensees who have not met the benchmark for this parameter
ranges from 8.10 hrs to 30.40 hrs. M/s Reliance (06 Circles), Tata (06 Circles) and BSNL
(01 Circle) have not submitted their performance for this parameter in this quarter. The
performance of the licensees namely BSNL (AP, Punjab, KTK, Assam, Jharkhand, NE-I &
II, WB) and MTNL (Mumbai) is poor and above 12.00 hrs against the benchmark of <8.00
hrs.

31
 No. of operators not meeting the
benchmarks
Sr. Sept, 2006 Dec, 2006
Parameters Benchmark
No. Out of Out of Out of
Out of 73
73 79 79
In %
In Nos. In Nos. In %
5 Grade of Service
(Junction between local 2/1000 20 27.40% 25 31.65%
exchange)

Key Findings – The Grade of Service is not being reported by BSNL stating that they
have about 40,000 switches and measurement of GOS for each junction between
exchanges would result in very huge data to be compiled. Some of the operators namely
Tata – (Delhi, Gujarat, TN), Bharti – (AP, HR) and Reliance – (Delhi, Kolkatta, Mumbai,
UP-E) have reported GOS as 0.00% which indicates that there is no congestion in their
networks. Further it is noted that the operators where the GoS has been reported as
0.00% are having CCR below the benchmark. In view of the veracity of the data there is
no concrete key finding.
6 Call Completion Rate (in
>55% 19 26.03% 39 49.37%
local network)

Key Findings –The 32 licensees have met the benchmark for this parameter. M/s BSNL
(Bihar), Tata (Bihar, PB, HR, Kerala, Kolkatta), Shyam (RAJ) and Reliance (WB) have not
provided their data for this parameter in this quarter. The achievement level for the
Licensees who have not met the benchmark for this parameter ranges from 24.78% to
54.66%. The performance of the licensees namely Reliance (AP – 37.69%, Bihar –
24.78%, TN – 33.33%, Raj – 37.92%, KTK – 36.60%,HP – 39.65%) and BSNL (A&N –
39.00%) is poor and below 40.00% against the benchmark of >55.00%.
7 Metering & billing
<0.1% 16 21.92% 14 17.72%
credibility - % of bills

Key Findings - 62 Licensees have met the benchmark for this parameter. The
achievement level for the Licensees who have not met the benchmark for this parameter
ranges from 0.13% to 2.21%. The performance of the licensees namely Reliance (Orissa),
Tata (Delhi, MH, Mumbai) and Bharti Airtel (MH, Kerala, Kolkatta, Mumbai, UP-E, UP -
W) is poor and above 0.20% against the benchmark of <0.1%.
8 Customer Care Service
(95% of requests)
(i) Shifts <3 Days 37 50.68% 31 39.24%

Key Findings - 46 Licensees have met the benchmark for this parameter. The
achievement level for the Licensees who have not met the benchmark for this parameter
ranges from 0.00% to 94.57%. The performance of the licensees namely MTNL (Mumbai),
and Bharti Airtel (AP, MP, Raj, KR, Kolkatta, UP-E) is poor and below 60.00% against the
benchmark of 95.00% of the requests within 3 days. The performance of Bharti Airtel
Raj – 8.82%, Kolkatta – 0.00%)is extremely poor.
No. of operators not meeting the
benchmarks
Sr. Sept, 2006 Dec, 2006
Parameters Benchmark
No. Out of Out of Out of
Out of 73
73 79 79
In Nos.
In Nos. In Nos. In Nos.
(ii) Closures <24 hrs. 25 34.25% 21 26.58%
Key Findings - 56 Licensees have met the benchmark for this parameter. M/s BSNl -
Bihar and Orissa have not reported the data for this parameter in this quarter. The
achievement level for the Licensees who have not met the benchmark for this parameter
ranges from 0.00% to 94.01%. The performance of the licensees namely MTNL (Mumbai),
Tata (MH) and Bharti Airtel (AP, UP-W, KR) is poor and below 60.00% against the
benchmark of 95% of the requests within 3 days. The performance of Bharti Airtel - AP
& KR (0.00%) is extremely poor.

32
(iii) Additional Facilities <24 hrs. 24 32.88% 24 30.38%
Key Findings - 53 Licensees have met the benchmark for this parameter. The
achievement level for the Licensees who have not met the benchmark for this parameter
ranges from 54.00% to 94.00%. The performance of the licensees namely BSNL (AP,
Kolkatta) and MTNL (Mumbai) is poor and below 60.00% against the benchmark of 95%
of the requests within 3 days.
9 Response time to the
customer for assistance
(i) %age of calls answered
(electronically)
Within 20 sec = 80% 80% 0 0.00% 1 1.27%
within 40 sec = 95% 95% 01 1.37% 3 3.80%
Only one operator namely, M/s BSNL (Uttranchal) have not achieved the benchmark for
the parameter %age of calls answered (Electronically) within 20 sec and three operators
Tata (Kolkatta)and BSNL (Uttranchal, West Bengal) have not achieved the TRAI’s
stipulated benchmark for the parameter of %age of calls answered (Electronically) within
40 sec .
(ii) %age of calls answered by
operator (voice to voice)
Within 60 sec = 80% 80% 7 9.59% 8 10.13%
within 90 sec = 95% 95% 16 21.92% 25 31.65%
M/s BSNL (AP, BR, A&N, Assam, HP, Jharkhand, J&K, NE-I, Orissa, WB), Bharti Airtel
(Delhi, ) have not provided the data for this parameter.
10. Time taken for refund of 100% within
11 15.07% 14 17.72%
deposits after closures 60 days
Key Findings – BSNL (Bihar,J&K), Tata Teleservices (Punjab, TN, HR, Chennai, Mumbai)
and Bharti Airtel (Raj, Kolkatta, ) have not reported the data for this parameter. The
achievement level for the Licensees who have not met the benchmark for this parameter
ranges from 3.86% to 98.00%. The performance of the licensees namely Bharti Airtel
(AP, Delhi, MP, PB, HR, UP-E) is poor and below 60.00% against the benchmark of
100.00% of within 60 days.

33
5.2 Quality of Service performance of Cellular Service Providers for
quarter ending 31st December 2006: -

This report covers performance of 91 GSM Cellular operators and 42 CDMA

service operators vis-à-vis the QoS benchmarks prescribed by TRAI. The summary
of performance of service providers in meeting the benchmark in this quarter is given
in the following table:

No. Of Operators
Meeting The Benchmarks
Bench-
Sr. Quarter Ending Quarter Ending
Parameters Marks
No. Sept, 2006 Dec, 2006
Out Of Out Of Out Of Out Of
129 (Nos.) 129 (%) 133 (Nos.) 133 (%)
1 Accumulated down time of <24 hrs 126 97.67% 133 100.00%
Community isolation
2 Call Set-Up Success Rate >95% 129 100.00% 133 100.00%
(Within Licensee’s Own
network)
3 Service access delay <15 Sec 124 96.12% 131 98.50%
4 Blocked call rate 125 93.98%
(i) SDCCH/paging <1% 120 93.02%
channel congestion
(Ii) TCH Congestion <2% 117 90.70% 122 91.73%
5 Call drop rate <3.0% 129 100.00% 133 100.00%
6 % of Connections with >95% 127 98.45% 131 98.50%
good voice quality

7 Response time to the 80% 127 98.45% 133 100.00%

customer for assistance
%age of calls answered
(electronically) within 20
seconds = 80%
%Age of calls answered 95% 126 97.67% 128 96.24%
(electronically) within 40
seconds = 95%
%Age of calls answered 80% 93 72.09% 126 94.74%
by operator (voice to
voice); within 60
seconds = 80%
%Age of calls answered 87 65.41%
by operator (voice to 95% 74 57.36%
voice); within 90
seconds = 95%
8 Complaints per 100 bills <0.1% 120 93.02% 119 89.47%
issued
9 % Of complaints resolved 100% 125 96.90% 132 99.25%
with 4 weeks
10 Period of all
Refunds/Payment due to <4 Weeks 128 99.22% 132 99.25%
Customers from the date
of resolution of complaints
As In (9) above

34
5.2.2 Details of Quality of service:

Detail of performance related to Network Performance, Customer help line

and billing complaints are available at Annex 5.2.

5.3 Quality of Service Performance of Internet Service Providers for

quarter ending 31st December 2006: -

5.3.1 The annex 5.3 indicates the Quality of Service achieved by Top 20 ISPs during
the quarter: It is observed that most of the ISPs were able to meet the
benchmarks, barring one or two cases.

5.3.2 The observations on QOS Benchmarks are as follows:

5.3.2.1 Service Activation Time:

All the ISPs have met the benchmark of 6 hrs.

5.3.2.2 Time to Access:

All the ISPs have met the benchmark

5.3.2.3 Probability of Accessing the ISP Node:

ISPs are required to maintain the parameter of 80% access for the first attempt,
90% for the second attempt and 99% for the third attempt. All the ISPs are able
to meet this benchmark.

5.3.2.4 ISP Node Unavailability:

ISP Nodes unavailability should not exceed 30 minutes in a month. Except

Asianet Sattelite Communication Ltd. and WWW communications Ltd., other
ISPs are able to achieve this benchmark. WWW Communications Ltd. has
informed that the benchmark was not met due to breakage on the circuit.

5.3.2.5 Grade of Service:

ISPs are required to maintain the Grade of Service on the link connecting
PSTN node to the ISP node as 1 in 100. Two ISPs (VSNL and YOU Telecom India
Pvt. Ltd.) have informed that the information regarding the above mentioned
benchmark can not be provided as the BSO has not given the information to
them.

5.3.2.6 Mean Time to Restore (MTTR) :

As per clause 1.9 Schedule ‘C’ of ISP license, ISPs are required to rectify
90% of faults resulting due to subscriber complaints within 24 hours and 99%
within three days.
All the ISPs have been rectifying the fault within stipulated period of three days.

*************
35
 Chapter Six

PERFORMANCE OF CABLE TV, DTH AND RADIO BROADCASTING

SERVICES

6.1 This chapter contains:

a) Range of number of channels Pay, FTA, Local regularly carried on network at the
end of quarter ending 31st March’, 2006 and quarter ending 31st December’
2006. Refer Table 6.1 (a) & 6.1(b).

b) Details of new pay channels / FTA Channels converted into Pay Channels after
26.12.2003 are at Table 6.2. The table information on New Pay Channels and
Free to Air (FTA) channels converted into Pay Channels after 26.12.2003
indicates that there are 36 new pay channels/ converted FTA Channels to pay
that have been launched since 26.12.2003. This is based on information reported
by broadcasters in terms of clause 4 of the TRAI’s Tariff Order of 1.10.2004 on
broadcasting and cable services

c) Information on total Advertisement Revenue of FM Radio Stations is compiled in

table 6.3.

d) For detail of number of application received, letter of intent, number of Licence

issued for community radio refer Table 6.4.

e) Details of number of applications received, number of Licenses issued for DTH

services refer Table 6.5.

6.2 Highlights

1.1 The figures of Maximum and Minimum are based on number of channels
(analogue and /or digital) reported across different networks of different reporting
service providers having different combinations of pay, FTA and Local channels.
Therefore, the sum of number pay / FTA/Local channels column will not add to give
figures in the total column.

36
 CHART DEPICT ING COM PARIT IVE POSIT ION OF
RANGE OF
NUM BER OF CHANNELS REGULARLY CARRIED IN
CABLE NET WORK

Oct -Dec 06 2
33
Min 33

July -Sep 06 2
17 LOCAL
Min 33
FTA
Oct -Dec 06 9 PAY
153
Max 79

July -Sep 06 7
153
Max 80

0 50 100 150 200

July -Sep Oct -Dec 06 July -Sep Oct -Dec 06

06 Max Max 06 Min Min
LOCAL 7 9 2 2
FTA 153 153 17 33
PAY 80 79 33 33

Chart No 1

1.2 The figures of Maximum and Minimum are based on number of channels
(analogue and /or digital) reported across different networks of different reporting
service providers having different combinations of pay, FTA and Local channels.
Therefore, figures in various cells above across a particular row as a combination
may not be indicative size of network etc.

a) Chart No 2
(Maximum No of channels)

Maximum number of channels Pay, FTA, Local

regulary carried under different modes (Analogue
or Digial or Analogue & Digital
Digital Both (A&D) Both (A&D)
Oct-Dec July-Sep Oct-Dec

Oct- 3
37
Dec
53

July- 3
30
Sep
57

3
Oct-
93
Dec Local
74
FTA
July-Sep

3 Pay
Digital

July-
96
Sep
69
Oct-Dec

9
Analog

Oct-
75
Dec
54
July-Sep

7
Analog

July-
75
Sep
57

0 20 40 60 80 100 120
Number of channels regularly carried

37
b) Chart No 3
(Minimum Number of channels)

Minumum Number of channels Pay, FTA, Local regulary

carried under different modes (Analogue or Digital or
Analog & Digital

Digital Both (A&D) Both (A&D)

Oct-Dec July-Sep Oct-Dec
Oct- 1
11
Dec
33

2
July-
7
Sep
3

Oct- 1
17
Dec
13 Local
FTA
July-Sep

1 Pay
Digital

July-
17
Sep
11
Oct-Dec

1
Analog

Oct-
23
Dec
30
July-Sep

1
Analog

July-
17
Sep
33

0 5 10 15 20 25 30 35
Number of channels regulary carried3

1.3 The total Advertisement Revenue in quarter ending September 2006 of 8

FM Radio Service Providers and December 2006 of 18 FM Radio Service
Providers who have given their reports are given in the chart.

Chart No 4
The Total Advertisement Revenue

Advertisement Revenue 97.34

(Rs in Crores) 78.9

55 Quarter ending
No of Radio Stations
29 31st December,
2006
18 Quarter ending
No of service providers
8 30 September,
2006
0 20 40 60 80 100 120
Quarterly position of FM Radio Industry

38
1.4 Details of number of applications received, number of Licenses issued for
Community Radio Stations are given in the chart below:-
Chart No 5
No. of Applications re ce iv e d/ Lice nse s issue d
/Community Radio Stations Ope rational

Operational
Stations
20 As on 31.12.2006
19
As on 30.09.2006
37
34

Applications
Received
101
100

0 50 100 150

Applicatio Stations
Licens es
ns Operation
is sued
Received al

As on 101 37 20
31.12.2006
As on 100 34 19
30.09.2006

1.5 Details of number of applications received, number of Licenses issued for DTH
services are given in the chart below.
Chart 6
Number of applications received, licenses issued for
DT H services

1
1
n
io
t
ra
de

2
n si

1
co

de
er

for the quarter ending

ct
nd

je
.u

re

1 31.12.2006
pp

ns

1
A

up to 30.09.2006
io

d
ue
at
l ic

ss
pp

tI

3
en
A

t
In

3
of

e d
rs

su
tte

is

7
Le

s
se

6
n
ce

d
ve
Li

ei
ec

0 2 4 6 8
R
ns
io
at
li c
pp
A

Applicatio Letters of Applicatio App.

Licens es
ns Intent ns under
is s ued
Received Is s ued rejected cons idera

for the quarter ending 7 3 1 2 1

31.12.2006
up to 30.09.2006 6 3 1 1 1

**************

39