Running Head: STUDENT SATISFACTION SURVEY

Student Satisfaction Survey

Jessica Turpin
Post University

Running Head: Survey

Student Satisfaction Survey Analysis

Demographics
Upon reviewing the surveys completed by classmates I was able to conclude some basic
demographic information. Of the 10 surveys that were returned to me the data shows that 60%
of identifies as white, 10% identifies as African American/Black, and 30% identifies as other.
The option of Hispanic was unintentionally omitted from the survey leaving out potentially
significant demographic information. An overwhelming 90% of the class identify as female
leaving 10% male. The range of age in the class was 17-48. 40% of the class falls between the
ages of 29 and 38, 30% between 18 and 28, 20% between 39 and 48 and 10% under 18. The age
range might be inaccurate due to people mistaking which time frame they were supposed to
answer for and answering for present time instead of onset of undergrad education.
Major Themes
The most predominant theme that was described by the survey was that of dissatisfaction
with the undergraduate advising process. The complaints consisted of subjects such as
inexperience, not enough attention, frequent turnover, and a lack of perceived interest or welfare
for student success. The one comment that was not necessarily negative was rather neutral
stating that advising was adequate but barely used. One student claimed they did not have an
advisor. The remaining 80% were dissatisfied with the service they received from their advisors.
The second most predominant theme presented in the survey results is the satisfaction
with the professors and undergrad course load. 90% of the class consider their instructors to be
knowledgeable. Only one student felt their undergrad professor was inexperienced in real life

Running Head: Survey

situations regarding the subject matter. All but one student also felt the course load was
reasonable and manageable. One student felt the school should have taken into account
demographics when designing courses to cater to working adult students.
Another major theme made obvious upon analyzing the results of the survey is the
disinterest or lack of participation in extracurricular activities. 70% of respondents did not
participate in any sort of activity and were not inclined to do so. 20% participated in various
activities such as running in races and student life associations. The remaining 10% did not
participate but wished they had activities for online students.
Other Relevant Information
Most students seemed satisfied with the admissions process with only one student saying
they wished there was more involvement and follow up. Only a handful of students at 40% of
respondents admitted to using any student services. Among those used were career services,
health department, math lab, and writing lab. 2 students mentioned the need for a more
comprehensive freshman orientation and services as means for improvement in student life.
According to Kuh (2005) students and faculty alike should share responsibility for
success both academic and social. The survey results seem to reflect that the students seems to
reflect that this is what was happening. Students chose which activities they wanted to
participate in that they believed would enrich their experience and had few had complaints about
anything lacking. All but one student felt their professors were knowledgeable. The biggest area
of complaint was in the advising department.

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References:

Kuh, G. (2005) Student success in college: creating conditions that matter. 1st ed. San
Francisco : Jossey-Bass