Management Sciences Sales Management Submitted by: Maliha Rehman Asad Abbas ‘Class: BBA-7A Submitted to; Sir Naveed Siddiqui Submitted on: 21 December 2016CORNECT’ COMMUNICATIONS Organization: Connect Communications Name: Syed Abbas Ali Shah Position: Assistant Sales Manager Qualification: B.Com from Karachi University Supervised by: Reports to sales manager Mr Zeeshan ‘Territory: Deals with all corporate clients of Karachi Main Customers to deal with: Zong, Netsol, Kalsofi, Macrosoft, Shan, Ary network, Gerry’s international, aj TV Supervises: Sales associates and interns Main Duty: (CRM-customer Relationship Management e Essential duties and responsibilities © Assists in distributing work assignments to Associates. © Dealing with corporate clients © Demonstrating and presenting products and defining proposals © Maintaining good relationships with valuable business partners and business customers, * Determine ways to streamline and improve the sales process * Deals with customer complaints of large profile corporate customers ‘Typical activities:* Listening to client necessities and exhibiting suitably to make a deal; * Keeping up and creating associations with existing clients face to face and by means of phone calls and messages; * Assembling & organizing conferences with potential clients to prospect for new businesses; * Reacting to email and telephone inquiries; * Going about as a contact between an organization and its current and potential markets; © Arranging the terms of an assentation and bringing deals to a Pind close; * Gathering business sector and client data 0 © Speaking to their organization at exchange displays, occasions S and exhibitions; * Consulting on value, costs, conveyance and particulars with purchasers and administrators; * Testing any complaints with a view to getting the client to purchase; © Prompting on imminent item advancements and talking about unique advancements; * Making point by point proposition archives, frequently as a major aspect of a formal offering process which is to a great extent managed by the imminent client; * Liaising with providers to check the advance of existing requests; * Checking the amounts of products in plain view and in stock; * Recording deals and request data and sending duplicates to the business office, or entering considers along with a PC framework; * Checking on your own business execution, intending to meet or surpass targets; * Picking up an unmistakable comprehension of clients’ organizations and necessities; + Making exact, fast cost estimations and furnishing clients with citations; * Sustaining future purchasing patterns back to bosses: * Going to group gatherings and imparting best practice to associates. WORKING HOURS: Working hours vary according to workload but are generally quite long, with the pressure to meet daily targets making late finishes a regular part of the job, especially at the end of the employer's financial quarter or year.Part-time work may be possible in his job. ‘Monthly 2 absences are allowed. Yearly one week for sick leave/ marriage / aan leave ete. is allowed twice and also 15 days for paid vacation leave is given. REWARDS * Basic salary commensurate with experience © Mileage allowance © Loan facility without interest * Personal Group Pension/Death in Service Benefit * Spouse medical allowance up to 50,000 yearly © Gifts and bonus on marriage or child birth Reward distribution, bonus & lucky draws on annual ceremonies on 14® august, Independence Day and connect establishment day. * Provision of free internet at home * Provision of mobile and number of connect and also monthly credit of 3,000 is given. © Gifts and rewards on Eid or Ramzan or other occasions. ESTIMATES SALARY: As salary is a confidential information, we did not inquire this kind of our information in our interview directly. But, however we estimated by his skills and job work that his salary would be around 80,000-90,000. od l= Salary is not evaluated by target meeting, itis fixed on monthly basis. OTHER FACILITIES: Account on portal of connect communication which gives him access to company’s employees and data, and provides a platform to communicate in groups or individually.Friendly working environment and cooperating employees and seniors. Understanding of working needs and privacy. Provision of working material and internet access and data/information. Clear presentations on targets and goals of company. TRAINING: Department of HR organizes monthly seminars or workshops separately for sales department based on the following topics: * Time management * Workload & stress management * Achievement of sales targets © Efficient utilization of resources and time © Selling techniques 7 © Product marketing 1 | © Prospecting ] N No international affiliations for training are done in company. The workshop are very constructive and knowledgeable. CONCLUSION: Mr S Ali Abbas is a very professional sales person and he is very satisfied with his job, employers and company. He is provided all the facilities he requires to work and for his personal life and he is also trained for his career and future. He has been given ample opportunities to grow within the organization and also to improve his career in long term.