Penalties

Seller Penalties - Overview

What is penalty?
Penalty is imposed on sellers that breach Lazada
policies

Why is Lazada charging it?

Provide amazing customer experience through
delivery of original items, on time, and in great
condition
Discourage bad behaviour from sellers, ensuring
good re-purchase and conversion rates

Products Penalties
- Work with most trustworthy suppliers
- Conduct strict quality control with
frequent sample testing

Defective

- Take actions once products are

returned due to the products are
defective

- Rechecking of the items packed in

the boxes delivered to the
customer

Missing parts

- Make sure to pack all items stated

in Whats in the box on website
before ship out the order

- Pay extra attention when packing

the orders, especially during high
volume campaign days

Wrong Item
Ordered

Delivered

- Rechecking of the items packed in

the boxes delivered to the
customers

Penalty fee imposed:

Delist SKU if: >2 item
and >2%

Penalty fee imposed:

RM50 per item +
GST%

Penalty fee imposed:

RM50 per item +
GST%

Fulfillment Penalties

Cancelled due to
out of stock

Slow
fulfilment

Fake order
status

Update the stock regularly

and precisely

Allocate sufficient stock to

Lazada

Pay attention to the daily

pending order email sent by
Lazada and process orders in
time

- Check Seller Center daily to

process new orders promptly
- Do not update the status of
orders to Ready to Ship until
orders have been packed and
ready to handover to 3PL

- Regularly check the price of all

SKUs in Seller Center

Wrong price

- Be extra careful when submit

promo prices to Promotion Tool
in Seller Center

Penalty fee imposed:

Item Price x 2.5 x
commission % + GST%
(Min RM10 Max RM50 +
GST%)
Penalty fee imposed:
Item Price x 2.5 x
commission % + GST%
(Min RM10 Max RM50 +
GST%)

Penalty fee imposed:

RM50 per item cancelled
+ GST%

Penalty fee imposed:

Item Price x 2.5 x
commission % + GST%
(Min RM10 Max RM50 +
GST%)

Lazadas legal conditions & implications

Counterfeit / Fake items
Description

Actions

1. Items that apply a trademark (e.g. a brand or character

logo) on the product, the product packaging, or anywhere
in relation with the product, without authorization by the
trademark owner

New SKUs - we would proceed with the QC

process once the items originality may be
justified

2. Items that contain specific design elements (e.g.

cartoon characters or colorways) protected by a
trademark, without the authorization by the trademark
owner
3. Items that bear such similarities with other
products that they are likely to deceive buyers into
thinking they are made or sold by the owner of the other
product's brand (e.g. a replica of a branded item with or
without altered logos)
4. Items that are in violation of any laws of Malaysia

Existing SKUs - A fine of RM 53.00

(inclusive GST) will be imposed per SKU for
failure to justify the items authenticity within 5
working days from the date of this email.

Lazadas legal conditions & implications

Prohibited items
Description

Actions

1. Weapons: Firearms, Tasers, air gun and other controlled or

banned weapons, munitions, supplies or parts, daggers and
flick knives

New SKUs the SKUs would be deactivated at

the QC level and wouldn't go online on Lazada
platform

2. Medical items: Ballpoint syringe

3. Health Supplements:
Unregistered drugs under The Control of Drugs And
Cosmetics Act 1984
Health supplements must not bear claims capable of curing,
treating or preventing disease
Products containing illegal ingredients as per listed by
Malaysia Ministry of Health
4) Adult Toys:
Pornography and pornographic products
Explicit & obscene
Bondage items (Whips, Gags,Clamps, etc)
5) Others: Items with symbols of marijuana, cannabis

Existing SKUs A fine of RM 53.00 (inclusive

GST) will be imposed per SKU for the second
offense; which include the SKUs deactivation
without our justification, or uploading of
any prohibited items in future