Alisha Anthony

Address: Al Twar2, Behind Twar park2,

Street#11B, Villa#14, Room#7, UAE
Email: alisha.anthony@gmail.com
Mobile: +971 55 358 8278
WORK EXPERIENCE

Emirates NBD Bank

UAE
August the 10th 2016 till date
Position: Service Ambassador

Job Profile:

Meet and greet walk-in customers.

Help customers to register for online and mobile banking, also to reset
passwords for existing online accounts.
Help customers to make cash and cheque deposits via CDM machines and
deposit slips
Help customers in printing their Bank Statement and Account
Balance/Info.
To inform if any document is missing or expired and needs to be updated
in the system.
Keep a track of all the new products available and new features in the
CDMs
Making customers aware of the fraud events and to how to take the next
step in case it happens
Activating new and replaced Debit and credit cards
Giving basic information for new account opening
Help customers to reset their debit and credit card pin
Help customers to block their debit and credit card and to raise a request
for the replaced card by calling the customer service number
Help customers to request for cheque book and to change personal
details.
Updating Emirates ID card and passport details in the system and ATM
Help customers with the Managers cheque request and Telegraphic
Transfers

Also help salary pre pay customers to raise request for bank statement
and activate and deactivate their cards.

Honeywell International (India) Pvt Ltd

Pune
July 2014 Nov 2015
Position: Business Support Specialist

Job Profile:

Service Contract Booking

Booking Service Contracts in SAP and enrichment in FX

Processing Adds and Deducts

Cancellation of Contracts

Escalations and Re-price of the Contracts

Customer Creation (Business Partners)

Creating Sold to/Bill to/Ship to in SAP and ensuring the enhancement of the partners with FX

Interacting with the Credit Analyst team on the customer accounts and removing blocks

Single point of contact for customer master queries, issues and clarification

Attending training from Customer Master and Credit Analyst team on new procedures and
sharing updates and delivering the same to the team

Floor support on customer master queries.

Timesheet entries

Entering the time for the technicians in SAP and in E-charge.

Reviewing and approving the time for salary to the technicians.

Service Order creation

Setting up new service orders for the contracts.

Closing the old service order older than a year.

Creating adhoc service orders requested outside the contract.

E Gain Communications
Pune
Feb 2011 May 2014

Position: Sr. Business Development Executive

Job Profile:

Managing a team of 5 lead generation executives

Being mentor and responsible for the trainings of new team members

Providing supervisor approvals and to proof lead for qualifying opportunities

Discussing performance feedbacks with the associates

Identifying areas of improvement regarding soft skills and process requirements of each
team member

Regular coaching and guiding the team members with appropriate action plans

To coach the associates on their areas of improvements

To make sure the team and the individual target is met

Position: Business Development Executive

Job Profile:

The profile contained interaction with VP and Director over the phone to initiate First Level
contact

Maximizing contacts lead turnover

Prospecting for new customers by cold calling and correspondence over email

Articulating the end-to-end capabilities and fully qualifies the opportunity

Trying to qualify a significant number of potential opportunities down to the smaller

numbers that are worth pursuing.

American Home Mortgage Servicing Inc.

Pune
July 2007 June 2010
Position: Associate
Served as a customer care executive in handling collections, customer service and mitigations of
mortgages and assisting the borrowers in regards to specific workouts to ensure that they retain the
property

Job Profile:
Joined as an associate for Customer Service Department handling customer service enquiries
Was responsible for taking calls and helping customers with their queries regarding their loan
Was transferred to collections, was responsible for collecting on loans which were due for one
month or more
Was transferred to HRCC Inbound (mitigation department), was responsible for collecting on
loans as well as help borrowers to save their house from going into foreclosure by giving
different workouts
Was promoted as Executive Liaison (supervisor department for escalated enquiries), was

responsible for taking supervisor as well as help borrowers getting their queries an issues
resolved
Was transferred to HRCC 60+ (Foreclosure Department), was responsible for taking calls and
helping customers with their queries regarding their loans which are in foreclosure, as well as
helping borrowers retain their Homes and avoid any foreclosure activities
Was transferred to HRCC Skip Tracing, where I was responsible to locate the customer as there
has been no contact between the company and the customer for a long time

EDUCATION

Bachelors of Commerce (B.Com)

Pune
Pune University 2006 - 2009

HSC
Pune
St Vincents College 2005 - 2006

SSC
Pune
St Clares High School 2003- 2004

STRENGHT & COMPETENCY

CORE COMPETANCY
I am emphatic, enthusiastic and tactful person with high energy level.
Have natural energy, flair and passion for exceeding customer satisfaction.
Demonstrated ability to work independently or in a team environment

STRENGTH
Team-building
Development
Client interaction
Communication
Research
Presentation

PERSONAL INFORMATION

Date of Birth:
Sex:
Nationality:
Marital Status:
Fathers Name:
Mothers Name:
Languages :
Hobbies:

DECLARATION

22nd Nov 1988.

Female
Indian
Married
Joseph Anthony
Sheela Anthony
English, Hindi, Marathi
Music and Dancing

I hereby declare that all the information furnished above are true and correct to the best my knowledge &
belief

Alisha Anthony

Place: Dubai