Configuration Tool > ACE Pilot 4.3.

0
FAQ
February 10, 2015

1 UPGRADE TO ACE PILOT 4.3.0 FROM A PREVIOUS VERSION

What should I do to benefit from the last ACE Pilot 4.3.0 version ?
-

Download the installer here

Follow the installer instructions

Thats it !

1.1 Previous version < 4.0.0

Should I be worried about my stored configurations and meters ?
-

Not at all ! The ACE Pilot update will manage automatically the migration of your existing
configurations and meters into the new version

Previous configurations and meters will be however still available for reference into the
data\backup folder

Im using a BETA release, is there any additional information for upgrading ?

-

Unfortunately the BETA rules are quite strict and we do not support the upgrade from BETA release.
So, a Beta version must be previously uninstalled, and then the two ACE Pilot folders manually
suppressed (so, the Beta license wont exist anymore).

Whats about my licenses ?

-

Unless you want to benefit from the new HASP (Hardware Against Software Piracy) feature, your
previous license file is fully compatible with that new release.

1.2 Previous version >= 4.0.0

Should I be worried about my current database ?
-

Be careful ! At the end of the upgrade, ACE Pilot will ask you for keeping or not your current
database. You will have to answer YES, else the previous database will be suppressed, and the
default one will be installed.
Remark : If a BETA database was detected, it would be automatically suppressed and the default
one would be installed.

Im using a BETA release, is there any additional information for upgrading ?

-

Unfortunately the BETA rules are quite strict and we do not support the upgrade from BETA release.
So, a Beta version must be previously uninstalled, and then the two ACE Pilot folders manually
suppressed (so, the Beta license wont exist anymore).

Whats about my licenses ?

-

Your previous license file is fully compatible with that new release

2 HARDWARE AND SOFTWARE PRE-REQUISITES

Im upgrading from a previous version
-

No change ; if you used to run a previous ACE Pilot, that new release will run as well

Im a new ACE Pilot user or will use a new laptop/desktop

-

Software
o Windows XP SP3 or above
o Windows Vista 64bits
o Windows 7 64bits
o Windows server 2003 ou 2008
o Windows 8
Hardware
o CPU : 2 GHz minimum
o RAM : 2 Go minimum (4 Go recommended)
o Minimal display resolution : 1024*768

Im using a new Dell laptop Latitude E7440 and Im facing display issues
-

Go under configuration panel > display

Please down your display magnifier option to 100%

3 MISC
Im facing issues
-

Please contact your normal support representative

o

Bu/Sales : support level 2 via Salesforce

R/D : open a Teamtrack form

I have suggestions on that FAQ

-

Please join us by mail

I have suggestions, feature request or new ideas on the software

-

Please join the ACE Pilot group on yammer

4 REFERENCE
Reference
D2012980-BG

Name
ACE Pilot Releases Notes_4.3.0

Author

Date

SSV Team > Software group

06/02/2015

Last Update : 10/02/2015

Release Notes for ACE Pilot 4.3 (06/02/15)

2/3
Proprietary and Confidential

5 CHANGE LOG
Date

Author

Version

20/10/2014

Workgroup

0.1

30/10/2014
10/02/2015

Michal Lanotte
Plantiveault J.M.

0.2
0.3

Comment
Product Management + Software team
brainstorming
Rework brainstorming into that document
Update following the ACE Pilot 4.3.0 release

Notice
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Information in this document is subject to change without notice.

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Suggestions
In case of suggestions, feature request or new ideas on this document or the software itself, please join us on yammer !

Contact
If you have to report a bug or to discuss issues about the software or hardware product, contact your Itron Technical Support level 2
E-mail: support.services@itron.com

Last Update : 10/02/2015

Release Notes for ACE Pilot 4.3 (06/02/15)

3/3
Proprietary and Confidential