Question

According to the open systems view of organizations, _____ is (are) an input for
organizations.

Answer

1) incentive plans

2) products
3) financial resources
4) employee motivation
Point : 1
2

[Multiple Choice]

Question
Assisting coworkers with their work problems, adjusting work schedules to
accommodate coworkers, and showing genuine courtesy toward coworkers are
some of the forms of:

Answer

1) role perception

2) counterproductive behavior
3) task performance
4) organizational citizenship
Point : 1
3

[Multiple Choice]

Question
Shawna is dissatisfied with her boss for not supporting her work or recognizing
her job performance. In spite of these problems, Shawna does not complain and
does not intend to move elsewhere. Instead, she maintains her level of work

effort and hopes the company will eventually correct these problems. According
to the EVLN model, Shawna's response is:

Answer

1) exit

2) voice
3) loyalty
4) neglect
Point : 1
4

[Multiple Choice]

Question
At Clickz, an American photography magazine firm, more than half of the senior
management positions are held by women. African Americans represent 40
percent of the company's workforce. The description of Clickz's diversity refers
to:

Answer

1) deep-level diversity

2) psychological diversity
3) personality diversity
4) surface-level diversity
Point : 1
5

[Multiple Choice]

Question
Deep-level diversity includes:

Answer

1) physiological differences

2) attitudes
3) ethnicity
4) gender.
Point : 1
6

[Multiple Choice]

Question
Absenteeism is higher in organizations where there is(are):

Answer

1) high work-related stress

2) weak absence norms

3) low workplace incivility
4) high amounts of presenteeism.
Point : 1
7

[Multiple Choice]

Question
Schwartz's model organizes values into:

Answer

1) six dimensions.

2) a hierarchy
3) three statistical formulas

4) ten broader domains

Point : 1
8

[Multiple Choice]

Question
Scenario: Electronika International
Electronika International is a fast growing small company specializing in
consumer electronics. Managers at Electronika International are exploring the
idea of using the "Big Five" personality dimensions in hiring and improving workrelated behaviors and job performance.

Electronika managers must pay attention to _____ when hiring new employees
because it characterizes people with high levels of anxiety, hostility, depression,
and self-consciousness.

Answer

1) extraversion

2) openness to experience
3) conscientiousness
4) neuroticism
Point : 1
9

[Multiple Choice]

Question
Personality develops and changes mainly when people are young; it stabilizes by
about age ___.

Answer

1) 15

2) 20
3) 30
4) 35
Point : 1
10

[Multiple Choice]

Question
Which of the following statements about job satisfaction and job performance is
true?

Answer
1) Employees who are dissatisfied with their jobs do not have high
job performance
2) Job satisfaction has almost no effect on job performance.
3) Employees who are satisfied with their jobs have higher job performance
4) Employees have higher job satisfaction only after they have received a
financial reward. OB experts say that there is a moderately positive relationship
between job satisfaction and performance. In other words, workers tend to be
more productive to some e
Point : 1
11

[Multiple Choice]

Question
An individual's personality:

Answer

1) changes several times throughout the year.

2) is formed only from childhood socialization and the environment

3) is less evident in situations where social norms, reward systems, and other
conditions constrain behavior.

4) does not provide an enduring pattern of processes

Point : 1
12

[Multiple Choice]

Question
Eastern University performs a daily computer search through newspaper articles
to identify any articles about the university or its faculty members. University
administrators use this information to receive feedback about how the public
reacts to university activities. In knowledge management, searching for
newspaper articles and other external writing about the organization is mainly a
form of:

Answer

1) knowledge acquisition.

2) grafting
3) organizational unlearning
4) knowledge sharing.
Point : 1
13

[Multiple Choice]

Question
The "Big Five" personality dimensions represent:

Answer

1) all of the personality traits found in an ideal job applicant

2) the aggregated clusters representing most known personality traits

3) the personality traits caused by the environment rather than heredity.
4) the necessary conditions for a person to have extraversion
Point : 1
14

[Multiple Choice]

Question
Which of the following concepts consists of aptitudes, skills, and competencies?

Answer

1) Motivation

2) Personality
3) Values
4) Ability
Point : 1
15

[Multiple Choice]

Question
Most employees in the social services section of a government department have
frequent interaction with people who are unemployed or face personal problems.
Which of the following personality characteristics is best suited to employees
working in these jobs?

Answer

1) High neuroticism

2) External locus of control

3) High introversion
4) High agreeableness
Point : 1
16

[Multiple Choice]

Question
Out of the generational groups discussed in the textbook, which group has the
highest preference for leisure and the lowest value of social interaction?

Answer

1) Gen-Xers

2) Gen-Yers
3) Baby Boomers
4) Millennials
Point : 1
17

[Multiple Choice]

Question
Barney, a manager, is very conventional, resistant to change, habitual, and does
not accept new ideas very easily. This implies that Barney has:

Answer

1) low neuroticism.

2) low customary thinking

3) high extraversion.
4) low openness to experience.
Point : 1
18

[Multiple Choice]

Question
Emotional dissonance occurs when:

Answer
situation.

1) there are no known emotional display rules for a particular

2) we experience conflict between the required emotions and our true emotions.
3) we work with someone who has high emotional intelligence

4) job satisfaction is at the same level as organizational commitment

Point : 1
19

[Multiple Choice]

Question
The exit-voice-loyalty-neglect (EVLN) model:

Answer

1) outlines the four consequences of emotional intelligence.

2) identifies the four ways to manage employee emotions.

3) explains why the psychological contract differs between employees and their
employers.
4) is a template for organizing and understanding the consequences of job
dissatisfaction
Point : 1
20

[Multiple Choice]

Question
Organizational behavior knowledge:

Answer
1) originates mainly from models developed in chemistry and other
natural sciences
2) accurately predicts how anyone will behave in any situation.
3) is more appropriate for people who work in computer science than in
marketing
4) helps us to understand, predict, and influence the behaviors of others in
organizational settings