Professional Documents
Culture Documents
Title
Mandate, Vision and Mission -------------------------------------------------------------------------------------------------------Functions, Objectives and Core Values ----------------------------------------------------------------------------------------Organizational Structure and Strengthening Linkages with the Community --------------------------------------Training Institute -----------------------------------------------------------------------------------------------------------------------National Headquarters Frontline Public Services ----------------------------------------------------------------------------
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Issuance of Resignation Orders--------------------------------------------------------------------------------------------------------Issuance of Longevity Pay Order -----------------------------------------------------------------------------------------------------Dispatch of Communications, Letters, Messages, etc. ---------------------------------------------------------------------------
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Directorate for Operations ----------------------------------------------------------------------------------------------------------Grant Permission to Conduct Picture Taking, Video Coverage, Documentary and Research------------------------Grant of Permission to Conduct Media Interview---------------------------------------------------------------------------------Provision of the Copy of Jail Data, Statistics, Inmates Record and Jail Directory --------------------------------------Grant of Permission to Conduct Medical/Dental Mission, Religious Programs, Educational,
Vocational Skills and Livelihood Training Programs, Paralegal Services and
Donations in Jails-----------------------------------------------------------------------------------------------------------------Grant of Permission to Conduct Educational Tour and On-the-job Training in Jails -------------------------------------
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Request for Clearance to Conduct Media Coverage in Jails -----------------------------------------------------------------Request for Checklist of Application for Bidding ---------------------------------------------------------------------------------Request for Payment of Food Supplies Expenses ------------------------------------------------------------------------------Request for Assistance in the Conduct of Medical/Dental Services/Mission ---------------------------------------------Filling of Complaint and Action Center ----------------------------------------------------------------------------------------------
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OUR MANDATE
The Bureau of Jail Management and Penology (BJMP) was created on January 2, 1991 pursuant to Republic
Act 6975, replacing its forerunner, the Office of Jail Management and Penology of the defunct Philippine
Constabulary/Integrated National Police. The BJMP has jurisdiction over all district, city and municipal jails. It is a
line bureau of the Department of the Interior and Local Government (DILG). As such, it shall ensure the
establishment of secured, clean, adequately equipped and sanitary facilities provision of quality services for the
custody, safekeeping and development of district, city and municipal inmates, any fugitive from justice, or person
detained, awaiting or undergoing investigation or trial/or transfer to the National Penitentiary, and/or violent
mentally ill person who endangers his/herself or the safety of others as certified by the proper medical or health
officer, pending transfer to a mental institution.
Pursuant to Republic Act No. 9263 also known as The Bureau of Fire Protection and Bureau of Jail
Management and Penology Professionalization Act of 2004 the BJMP is envisioned to institutionalize a highly
efficient and competent jail service.
OUR VISION
The BJMP envisions itself as a dynamic institution highly regarded for its sustained humane safekeeping and
development of inmates.
OUR MISSION
The Bureau aims to enhance public safety by providing humane safekeeping and development of inmates in
all district, city and municipal jails.
Page 1 of 173
OUR FUNCTIONS
In line with its mission, the Jail Bureau endeavors to perform the following functions:
a.
b.
c.
d.
e.
f.
Formulate policies and guidelines in the administration of all district, city and municipal jails nationwide;
Implement strong security measures for the control of inmates;
Provide for the basic needs of inmates;
Conduct activities for the development of inmates;
Improve jail facilities; and
Promote the general welfare and development of personnel
OUR OBJECTIVES
a. To improve the living conditions of inmates in accordance with the accepted standards set by the United
Nations;
b. To enhance the safekeeping and development of inmates in preparation for their eventual reintegration into
the mainstream of society upon their release
c. To professionalize jail services
OUR CORE VALUES
a.
b.
c.
d.
e.
Commitment
Respect for Human Rights
Efficiency/Competence
Self-Discipline
Teamwork
Page 2 of 173
ORGANIZATIONAL STRUCTURE
The BJMP Organizational Structure is composed of the National Office or National Headquarters, which
houses the office of the BJMP Chief, two Deputy Chiefs, one for Administration and one for Operations. The
Chief of Directorial Staff and nine (9) Directorates (Directorate for Human Resource and Development,
Directorate for Personnel and Records Management, Directorate for Investigation and Prosecution, Directorate
for Intelligence, Directorate for Inmates Welfare and Development, Directorate for Program and Development,
Directorate for Operations, Directorate for Logistics and Directorate for Comptrollership) with the management
support staff ( Office of Internal Audit Service, Office of the National Executive Senior Jail Officer, Program
Management Office, Office of the Community Relations Service, Office of the Legal Service, Office of Accounting
Service, Office of Supply Accountable Officer, Office of Finance Service, Office of Information and
Communication Technology Service, Office of Health Service, Office of Chaplaincy Service and Headquarters
Service Support Unit) and seventeen (17) Regional Offices (BJMPROs) nationwide corresponding to the
regional subdivisions of the country to include the NCR, BJMP-ROs I, II, III, IVA (CALABARZON), IVB
(MIMAROPA), V, VI, VII, VIII, IX, X, XI, XII, XIII , CAR and ARMM.
At the provincial level, a Provincial Jail Administrators Office is headed by a Provincial Administrator. At the
district, city or municipal level, each is headed by a District Jail Warden, City Jail Warden and Municipal Jail
Warden, respectively.
Page 3 of 173
I-dial kay Dial is the initial project of J/DIRECTOR ROSENDO MORO DIAL, CESO III which was launched
on April 1, 2008. Two cell phone numbers were provided to receive complaints of abuses, maltreatment,
exploitation, extortion, negligence and other anomalies committed by our jail personnel. Suggestions are also
treated accordingly for the improvement of jail management.
Information which will be treated with utmost confidentiality can be sent through text or call at 0917-464-1538
and 0928-330-9799.
Director Dial warns personnel especially those who are involved in different dubious transactions to refrain
from doing such so that they will not lose their job. He also encourages the public especially those who are
visiting our jails not to hesitate in sending their complaints against unscrupulous jail personnel.
With the change of BJMP Administration on 01 April 2012, under the leadership of J/CSUPT DIONY D
MAMARIL, CES (E), Officer-in-Charge, BJMP, said public service was renamed e-text/e-tawag kay Hepe which
can now be sent through text or call at numbers 0939-2752427 (Smart), 0933-3841574 (Sun) and 0915-3111580
(Globe).
TRAINING INSTITUTE
The Jail National Training Institute (JNTI) takes charge of the training needs of the Bureau. A civilian
agency and a constitutive unit of the Philippine Public Safety College (PPSC), it takes academic responsibility
over the personnel of the BJMP. In addition, it takes full advantage of having the education and training of its
clientele as its singular preoccupation thereby infusing the system with the multiple benefits of specialization. This
includes a highly competent faculty, state-of-the-art methodologies, technology and well-designed curricular
offerings and programs.
Page 4 of 173
OTHERS
A career with the BJMP offers: opportunity to play an active role in the public safety community; variety of work
and assignments; job satisfaction; and pride in being part of a dynamic and growing professional organization.
There has never been a better time to join the Jail Bureau. You may visit the BJMP website at
http://www.bjmp.gov.ph or you may personally visit the Directorate for Personnel and Records Management
(DPRM) of the BJMP National Headquarters or any of its Regional Offices which will provide the most current indepth information concerning open positions, job requirements, salaries and benefits.
NATIONAL HEADQUARTERS
FRONTLINE SERVICES
Directorate for Personnel and Records Management
A. Records Management Division
Issuance of Certificate of Bonafide Member
Report of Changes
Retrieval of Documents in 201 File
Copy of memorandum, Special orders, Letter Orders
Issuance of Service Records
Issuance of Certificate of Leave Credits
Issuance of Dependent & BJMP Identification Cards
Issuance of Notice of Salary Adjustment for Non-Uniformed Personnel (NUP)
Page 5 of 173
Data Provision
Request of inmates for GCTA thru Paralegal Personnel from different regions
Providing additional products to SM-Kultura
Teaching massage therapy to inmates
Attending to various requests of service providers to all jails nationwide
Page 6 of 173
Filing of Complaint/Case
Directorate for Intelligence
Gathering of information
Directorate for Logistics
Provision of the Copy of Jail Data, Statistics, Inmates Record and Directory
Grant of Permission to Conduct Medical/Dental Mission, Religious Programs, Educational, Vocational Skills and
Livelihood Training Programs, Paralegal Services and Donations in Jail
Grant of Permission to conduct Educational Tour and On-the-job Training in Jail
Page 7 of 173
Health Service
Neuro-psychiatric Consultation
Initial Interview
Medical and Dental Evaluation (for Applicants )
Medical and Dental Evaluation (for Promotion and Schooling)
Medical Consultation
Dental Consultation
Application for Philhealth ID Card
Fortune Care Membership
Application for Permanent Total Disability
Medical Reimbursement
Finance Service
Loan Processing
Disbursement/Payment of Salaries/Pensions and other Remunerations to Active Personnel and Retirees
Disbursement of Funds to External Creditors
Collection and Remittance of Payment to the Bureau of Treasury Through Deposits in Land Bank of the Philippines
Issuance of Certification of Last Payment/No Money Accountability/Certificate of Non-Payment and Remittances
Community Relations Service
Grant of Permission to Conduct: Media Interview, Take Picture, Video Coverage, Documentary, Research
Page 8 of 173
Accounting Service
Response to Request on Accounting Data/Information
Response to Inquiries on Processed Claims and concern on Other Accounting Matter (Phoned-in Clients)
Response to Inquiries on Processed Claims and concern on Other Accounting Matter (Walk-in Clients)
Office of the Legal Service
Applicant/Client
Service Provider
Duration of
Activity
3 minutes
5 minutes
Person In Charge
Form
Mr Al Joseph Alday
Records Clerk or
JO1 Ian Arvin Manalo
Mr Al joseph Alday
Records Clerk or
JO1 Ian Arvin Manalo
1 minute
Mr Al Joseph Alday
Records Clerk or
JO1 Ian Arvin Manalo
1 minute
Mr Al joseph Alday
Records Clerk or
JO1 Ian Arvin Manalo
END OF TRANSACTION
Page 10 of 173
Fees
RMD
Form-1
Applicant/Client
Service Provider
Present valid
BJMP ID
Duration of
Activity
Person In
Charge
2 minutes
Ms Lida May
Datan
Asst. HRMO
Page 11 of 173
Fees
Form
Submit copy of
attested
promotional
appointment with
the supporting
documents.
Check
the
documents
submitted by the client.
2 minutes
Ms Lida May
Datan
Asst. HRMO
2 minutes
Ms Lida May
Datan
Asst. HRMO
2 minute
Ms Lida May
Datan
Asst. HRMO
3 minutes
Ms Lida May
Datan
Asst. HRMO
1 minute
JO1 Arvin
Manalo
Records JNCO
END OF TRANSACTION
Page 12 of 173
Page 13 of 173
Applicant/Client
Service Provider
Duration of
Activity
Person In Charge
Mr Al Joseph Alday
2 minutes
Records Clerk
or
JO1 Arvin Manalo
Records Officer
Mr Al Joseph Alday
1 minute
Records Clerk
or
JO1 Arvin Manalo
Records Officer
Mr Al Joseph Alday
2 minutes
Records Clerk
or
JO1 Arvin Manalo
Records Officer
Receive the copy Release the copy of the
Mr Al Joseph Alday
of document in authenticated document.
1 minute
Records Clerk
the logbook.
or
JO1 Arvin Manalo
Records Officer
END OF TRANSACTION
Present valid
BJMP ID
Page 14 of 173
Fees
Form
IV. RELEASING COPY OF MEMORANDUM and Others (S.O., L.O., D.O., AND G.O.)
Schedule of Availability of Service:
Monday - Friday
8:00 AM 5:00 PM without noon break
Who May Avail of the Service?
All Concerned BJMP Personnel
What Are The Requirements?
1. Valid BJMP ID
2. Letter Request
Duration: 7 minutes
Page 15 of 173
Applicant/Client
Service Provider
Present valid
BJMP ID
Receive the
requested
document in the
logbook and affix
full name &
signature
Photocopy
the
requested
document
and
have
it
authenticated by Chief,
Records Management
Division.
Duration of
Activity
2 minutes
5 minutes
2 minutes
Person In Charge
Mr Al Joseph Alday
Records Clerk
or
JO1 Arlie Angeles
Records Officer
Mr Al Joseph Alday
Records Clerk
or
JO1 Arlie Angeles
Records Officer
Mr Al Joseph Alday
Records Clerk
or
JO1 Arlie Angeles
Records Officer
Mr Al Joseph Alday
1 minute
Records Clerk
or
JO1 Arlie Angeles
Records Officer
END OF TRANSACTION
Page 16 of 173
Fees
Form
Page 17 of 173
Applicant/Client
Service Provider
Present valid ID
Duration
of Activity
Person In Charge
2 minutes
Ms Locelle Paragas
Records Custodian
or
Mr Al joseph Alday
Records Clerk
7 minutes
Chief, RMD
1 minute
Ms Locelle Pargas
Records Officer or
Mr Al Joseph Alday
Records Clerk
END OF TRANSACTION
Page 18 of 173
Fees
Form
Applicant/Client
Service Provider
Duration
Person In
of Activity Charge
Present valid ID
Page 19 of 173
Ms Locelle
Pargas
Records
Officer
Fees
Form
3 minutes
Ms Locelle
Pargas
Records
Officer or
Chief,
RMD
For Separated
Personnel: Provide the
Certificate of Leave
Credits from regional
office duly signed by C,
HRRM Division;
For Relieved
Personnel from NHQ:
Present ID only
Receive the copy of
signed Certificate of
Leave Credits and affix
signature in the
releasing logbook.
Page 20 of 173
Ms Locelle
Pargas
Records
Officer
VII. ISSUANCE OF BJMP ID CARDS FOR ACTIVE AND RETIRED PERSONNEL AND FOR BJMP PERSONNEL
DEPENDENTS
Schedule of Availability of Service:
Monday - Friday
8:00 AM 5:00 PM without noon break
Who May Avail of the Service?
All bonafide members of BJMP
What Are The Requirements?
1. Valid BJMP ID
2. Expired BJMP ID
Duration: 10 minutes
How to Avail of the Service:
Step Applicant/Client
Fill-out application
Form and attach pay
slip and expired
BJMP ID
Submit duly
accomplished form
Service Provider
Check if all requirements
were submitted pursuant
to Memorandum dated 22
January 2009;
Check application forms if
properly filled-out;
Duration of
Activity
1 minute
1 minute
Page 21 of 173
Person In Charge
JO3 Ebjane
Bungcayao
BJMP ID-in-Charge
JO3 Ebjane
Bungcayao
BJMP ID-in-Charge
Fees
Form
DPRM ID
Form
JO3 Ebjane
Bungcayao
BJMP ID-in-Charge
JO3 Ebjane
Bungcayao
BJMP ID-in-Charge
1 minute
END OF TRANSACTION
VIII. ISSUANCE OF NOTICE OF SALARY ADJUSTMENT (NOSA) FOR NON-UNIFORMED PERSONNEL (NUP)
Schedule of Availability of Service:
Monday - Friday
8:00 AM 5:00 PM without noon break
Who May Avail of the Service?
All Non-uniformed Personnel of the BJMP
What Are The Requirements?
1. Original Appointment (with the BJMP)
2. Updated Service Record
Duration: 5 minutes
Page 22 of 173
3
4
Service Provider
Duration
of
Activity
1 minute
1 minute
Page 23 of 173
Person In
Charge
Ms Locelle
Pargas
Records
Officer
Ms Locelle
Pargas
Records
Officer
C, RMD
Director for
PRM
Ms Locelle
Pargas
Records
Officer
Fees
Form
DBM
Form-D2
4
5
6
7
Applicant/Client
For walk-in applicants:
Present valid documents
preferably original copies
of credentials for
evaluation.
Recommended or indorsed
to Health Service for NP
Exam;
Recommended or indorsed
to Health Service for
Physical,
Medical and
dental Examination;
Wait for the result of the
examinations
Service Provider
Review and evaluation
documents presented.
of
the
Duration of
Activity
Person In
Charge
10 minutes
JO3 Melody
Maglonzo
5 minutes
Fees
Form
per
applicant
2-3 days
Preparation of appointments to be
signed by the Chief, BJMP;
Issuance of General Orders and set
the date of the oath taking.
Oath of Office
9
10
CSC
Form
No.
212
Applicant/Client
Service Provider
Duration of
Activity
Person In
Charge
3 minutes
RMD Personnel
1-2 days
RMD Personnel
Page 27 of 173
Fees
Form
are
willing
to
accommodate
the
personnel.
Issuance of appropriate
orders provided both
RDs
interposed
no
objection.
1 minute
(RMD
Personnel)
Page 28 of 173
Acknowledgment Receipt
SO Directory
Applicant/Client
Service Provider
Present the
Evaluate if all documents
documents required required are complete.
for issuance of
RCA order
Issue the appropriate
order
Said
order
will
Duration of
Activity
Person In Charge
1 minute
NUP Subido
1 minute
NUP Subido
be
Page 29 of 173
Fees
Form
Received copy of
the Order and sign
in the receiving
logbook.
2 minutes
NUP Subido
Page 30 of 173
SO
Directory
Page 31 of 173
4
5
6
Applicant/Client
Service Provider
Present the
Evaluate/Verify if all required documents
documents that are complete and proper.
support the
request for travel
abroad.
Duly accomplished leave form will be
forwarded to the Director for DPRM for
signature together with the supporting
documents.
After which, same will be routed to the
Command Group and finally to the Office
of the Chief, BJMP for approval and
signature of the leave form and SOC.
Duration of
Activity
1 minute
2 minutes
JO1 Mintar/
JO1 Dionisio
2 day
JO1 Mintar/
JO1 Dionisio
Person In
Charge
JO1 Mintar/
JO1 Dionisio
JO1 Mintar/
JO1 Dionisio
Resource Mgmt
Div Personnel
Fees
Form
Page 33 of 173
Ms Locelle
Paragas
RMD personnel
4
5
Applicant/Client
Service Provider
Duration
of
Activity
Present the
Evaluate/Verify if all required documents
documents that
are complete and proper.
5 minutes
support the request for
travel abroad.
Prepare the Memorandum for CBJMPs
signature indorsing for approval the
requested Travel Authority. Draft also 2 minutes
the Authorization for signature of USPO.
After which, same will be routed to the
2 day
Command Group and finally to the Office
of the Chief, BJMP for approval and
signature of the endorsement for DILG.
OCBJMP will route the signed DILG 2 days
Memorandum and the supporting
documents back to the DPRM to be
indorsed to DILG for approval.
Issue an order
1 minute
Received copy of the Order be given to the requesting 1 minute
Order and sign in the personnel and made him/her signed in
if
receiving logbook.
the receiving logbook. Or Mail the Order received
to concerned RO and document the in NHQ
same.
or 2 days
Page 34 of 173
Person In
Charge
JO1 Mintar/
JO1
Dionisio
Fees
Form
Leave
Form
Resource
Mgmt
Personnel
(Message
Center)
OCBJMP
Personnel
Resource
Mgmt Div
Personnel
(Message
Center)
Acknow
ledgement
Receipt
if mailed
4
5
Applicant/Client
Service Provider
Submit the
documents that
support the
request for
resignation to RO
Wait
for
the
approval
of
request.
Page 36 of 173
Duration of
Activity
Person In
Charge
3 minutes
1 day
2-3 days
2 days
1 minute
1 minute if
client
received in
NHQ or 2
days if
mailed
Resource
Mgmt Div
Personnel
(Message
Center)
SAO
personnel
Resource
Mgmt Div
Personnel
Fees
Form
Page 37 of 173
SO
Directory
Applicant/Client
Service Provider
RO
will
ascertain
the
authenticity of the documents
presented.
Page 38 of 173
Duration of
Activity
Person In Charge
1 minute
Ms Subido
1 minute
Ms Subido
7minutes
Ms Subido
1 minute
Fees Form
5
6
1 minute
Resource Mgmt
Division Staff
1 minute
RMD staff
END OF TRANSACTION
VIII. DISPATCH OF COMMUNICATIONS, LETTERS, MESSAGES, ETC.
Schedule of Availability of Service:
Monday - Friday
8:00 AM 5:00 PM without noon break
Who May Avail of the Service?
All BJMP personnel nationwide, NGOs, NGAs and individuals seeking employment
What Are The Requirements?
1. Valid BJMP ID
2. Must be in proper uniform of the day
Duration: 10 minutes
Page 39 of 173
Applicant/Client
Service Provider
20 minutes
SJO1
Recamara
20 minutes
Recommended
or Prepare endorsement for NP Exam
indorsed
to
Health of the client to Health Service;
Service for NP Exam;
5 minutes
ascertain
the
the documents
Person In
Charge
Evaluate
and
authenticity of
presented.
Duration of
Activity
Page 40 of 173
Fees Form
5
6
Applicant/Client
Service Provider
Duration of Activity
Filing of
Perusal and verification
Retirement or
of
submitted
10 minutes
Separation Claim documents.
Adjudication
as
to
claimants entitlement
to additional benefits
pursuant to PD 1184.
Preparation of budget
request for DBM;
Have it signed by the
Director for DPRM,
Director
for
Comptrollership
and
the Chief, BJMP;
Submit the request for
funding to DBM and
wait for the release of
funds;
Upon release of SARO
Person In Charge
Retirement JNCO
1 day as scheduled
30 minutes- two
hours
Directorate for
Comptrollership
3 hours/ 1 day
Route
1 month
BJMP Liaison
Dir for Comptrollership
Page 43 of 173
Fees Form
8
9
10
11
12
13
Accounting Office
2 minutes
MWD personnel
5 minutes
Approval of vouchers
and counter signature
5 minutes
of check
Vouchers and checks
be rerouted to Finance
5 minutes
Division for appropriate
action.
Transmittal
of
3 minutes
photocopies of signed
checks and vouchers
to MWD of DPRM for
documentation
and
future reference.
MWD will index the 2 minutes per retiree
Page 44 of 173
DCA
Finance Division
Finance Division
MWD personnel
14
15
documents
received
from
the
Finance
Division and submit the
same to Records Mgmt
Division for filing.
Check the boxes for
2 minutes
the
appropriate
documents appended
in the retirement claims
of retired or separated
personnel
received
from MWD.
File the documents
2 minutes
END OF TRANSACTION
Page 45 of 173
RMD Personnel
RMD staff
Applicant/Client
Service Provider
Fill-out the
Check/Verify if all the
Scholarship Form essential information are
complete and correct;
Submit two (2)
folders with
tabbings all the
requirements for
Resolution;
Duration of
Activity
2 minutes
Scholarship JNCO
3 minutes
Scholarship JNCO
Page 46 of 173
Form
MWD Form-1
Receives notice
from the Program
Director the
approval of the
scholarship.
Submit
documents
for
reimbursement of
school expenses.
Receive
check
the
Page 47 of 173
Applicant/Client
Service Provider
Present valid
BJMP ID
2
3
Duration of
Activity
Person In
Charge
2 minutes
HRMO
3 minutes
HRMO
2 minutes
HRMO
Page 48 of 173
Fees
Form
HRMO
Any BJMP uniformed personnel who are due for Mandatory Training.
JO1 Recruits
What Are The Requirements?
1. Endorsement from the Regional Director
2. Updated PDS
3. Latest Attested Appointment
4. Prerequisite Training Certificate
5. 1 x 1 colored ID picture
6. Medical Certificate
Page 49 of 173
Applicant/Client
Service Provider
All uniformed
Review
and
evaluate
personnel due for endorsement from ROs.
mandatory
training
the
Duration of
Activity
1 minute
1 minute
7minutes
to
DHRRM
for
Page 50 of 173
Person In
Charge
Fees
Form
4
5
Page 51 of 173
CONTENTS
(201 file)
Particulars
TAB
Page 52 of 173
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
Client
Submit requirements
and letter of
application based on
posted U.N. job
vacancy/ies.
Service Provider
1.
Disseminate U.N. Note
Verbale on Job Vacancies for
Corrections Officers
2. Receive and screen
candidates based on qualification
and requirements submitted
3. Furnish the Chairperson,
BJMP Selections Committee for
U.N. Peacekeeping Mission of
the list of qualified examinees.
4. Coordinate with the PNPUNPOC re facilitation of PreDeployment Examination and
Page 53 of 173
Duration of
Activity
1 day
10 minutes
2 days
7 days to get
approval from PNP
1 hour
Person/s
Responsible
Chief, Admin Div
2.
3.
Take examinations
on English Language
Competencies,
Driving and Firearm
Handling and
Disassembly
8 hours
1 hour
5-7 days
( 6 months or
more, depending
on the UN DPKO)
UN DPKO personnel
Corrections Officer
from UNDPKO, New
York
5.
Undergo medical
(U.N. MS-2 form),
dental and neuropsychiatric
evaluation
6.
Submit clearances
from the Legal
Service, SAO and
Logistics, photocopy
of letter and
Deployment Tracking
from the Criminal
Law and Judicial
Advisory Service
(CLJAS) re selection
of nominees.
Submit true xerox
copy of the following:
a. date of birth
b. completed
medical
Page 55 of 173
1-2 days
1 day
examination
papers
c. face page of
the passport
d. drivers license
e. date of commencement of
employment
with the BJMP
1 2 days
2 days
2 hours
1-2 hours
1 hour
JO1 Ramos/JO1
Ramirez
SJO2 Anthony E
Parrocha
10- 15 minutes
and Advance
Security
Departure
Page 57 of 173
5-10 minutes
1 day
Quarterly upon
JO1 Patrick B Ramos
arrival to the
mission country/ies
Client
Submit requirements
Service Provider
a. Inform personnel BJMP-wide re:
other countrys scholarship and/or
training offer.
b. Receive and screen candidates
based
on
qualification
and
requirements submitted.
c. Prepare an endorsement letter for
the signature of the Chief, BJMP
and forward the same to the
concerned agency.
Undergo series of
examination and
interview
Duration of
Activity
1 day
Person/s
Responsible
Chief, Admin Div
1 day
Chief, Admin
Div/Director for HRD
Chief, Admin Div
2 days
10 minutes
JO1 Patrick B
Ramos
Submit requirements
such as property and
money nonaccountability, nonpending case, medical
certificates and
passport
a. Evaluate completion of
submitted requirements.
the
10 minutes
5 minutes
1 hour
30 minutes
1 -2 days
Page 59 of 173
SJO3 Anthony E
Parrocha
JO1 Jenny B
Ramirez
Page 60 of 173
2
3
5
6
7
Applicant/Client
Proceed to the Duty Sentinel to
register in the visitors logbook.
Give BJMP/Service Provider ID
and secure a visitors pass.
Show the Letter of Request
from
Service
Provider/
Paralegal Officer
Service Provider
Duration of the
Activity
(Under Normal
Circumstances)
Person-inCharge
1 minute
Duty Sentinel
Duty Sentinel
3-5 minutes
1 minute
END OF TRANSACTION
Page 61 of 173
DIWD Staff
DIWD Staff
DIWD Staff
DIWD Staff
DIWD Staff
Duty Sentinel
Fees Form
Applicant/Client
Service Provider
secure
Person-inCharge
1 minute
Duty Sentinel
the
Page 62 of 173
Fees
Form
and
secure
visitors pass.
a
Advise the client the location
of DPD office.
3-5 minutes
DPD Personnel
5-15 minutes
(or depending on data
needed)
DPD Personnel
DPD Personnel
DPD Personnel
Duty Sentinel
Page 64 of 173
Client
File the complaint.
Inform the
investigator of
his/her complaint.
Enumerate and
make statements
on the complaint.
Service Provider
Receive the complaint
and/or other documents.
Interview the complainant
and gather the information
for investigation.
Receive/document the
relevant statements
needed for investigation
which is properly
notarized and under oath.
Issue the receiving copy
to the client.
Duration of Activity
(Under Normal
Circumstances)
3 minutes
Designated Investigator
10 minutes
Designated Investigator
20 minutes
Designated Investigator
Receive the
1 minute
receiving copy of
the document/s
complaint.
Wait for a
Contact the complainant
3-5 days
call/notification from on the progress of his
the investigator.
complaint which may be
referred to Regional
Disciplining Authority
having jurisdiction on the
person complained of, or
grievance committee as
the case maybe.
END OF TRANSACTION
Page 65 of 173
Person In Charge
Designated Investigator
Designated Investigator
PROSECUTION OF CASES
Schedule of Availability of Service:
Monday-Friday
8:00 A.M.-5:00 P.M. without noon break
Who May Avail of the Service?
1. Any party-in-interest may follow-up the status of the Formal Charge that was filed by the prosecution division of
the DIP or the Prosecution Section of the RIPD against any personnel of the Bureau before the appropriate
Hearing Office.
2. Witnesses to the Formal Charge who may want to discuss relevant matters with the assigned prosecutor that will
handle the case to which he/she will act as witness.
3. Any person who may wish to act as witness to a particular charge that will be prosecuted before an appropriate
Hearing Office.
What are the Requirements?
1. Personal knowledge of the circumstances of the controversy.
2. Relevant and material evidences which is necessary for the successful prosecution of the case.
Time Duration: One hour
Page 66 of 173
Client
Service Provider
Inform the
prosecutor of his/her
inquiry/personal
knowledge towards a
given controversy.
Enumerate and
make statements on
the controversy.
Receive a copy of
the
document/s/affidavits
that was submitted.
Duration of Activity
(Under Normal Circumstances)
Person In Charge
20 minutes
Designated
Prosecutor
20 minutes
Designated
Prosecutor
1 minute
Designated
Prosecutor
Page 67 of 173
Client
Give the nature of
information.
Narrate the information of the
concerned personnel as to
what happened/when and
where.
Receive the receiving copy of
the information given (if any).
Service Provider
Receive the
information.
Take note of the
relevant
information for
confirmation.
Give the received
copy of the
document as the
case maybe.
Duration of Activity
(Under Normal Circumstances)
Person In Charge
1 minute
Intelligence officer
10-15 minutes
Intelligence officer
1 minute
Intelligence officer
END OF TRANSACTION
Page 68 of 173
Duration: As Required
How to Avail of Service: Direct Transaction
Step
Applicant/Client
Service Provider
Admin Section
Secure
Data
Information
Admin Section
of
Person-in-Charge
10 Minutes
Admin Clerk
10 30 Minutes (simple)
1 2 hours (complex)
END OF TRANSACTION
Page 69 of 173
Engineering Staff/
Chief Engineering
Fees Form
Contractors
Applicant/Client
Submit Request
Service
Provider
Chief
Engineering
Evaluation
of Chief
submitted request for Engineering
billing
Submit to Directorate Chief
for Comptrollership for Engineering
funding
Person-in-Charge
Chief Engineering
Chief Engineering
2 minutes
Engineering clerk
END OF TRANSACTION
Page 70 of 173
Fees Form
Applicant/Client
Submit request
Evaluation
Documents
Forward
complete
documents
Acctg. Div.
of
to
Service
Provider
Engineering
Section
Person-in-Charge
5-10 Minutes
Engineering Staff
Engineering
Section
Engineering
Section
1-3 hours
Engineering Staff/
Chief Engineering
Engineering Staff/
Chief Engineering
5-10 minutes
END OF TRANSACTION
Page 71 of 173
Fees
Form
Purchase of Supplies
Schedule of Availability of Service
As per request of the end-user
Who May Avail of the Service: Suppliers
What are the Requirements:
Eligibility documents required under the Government Procurement reform Act (RA 9184)
Duration: As Required
How to Avail of Service: Shopping or Small Value Procurement
Step
1
2
3
Applicant/Client
Service Provider
Secure
Canvass
Form/
Quotation Form
Submit quotation for
evaluation
Acceptance of the
Approved
Purchase
Order
Procurement
Section
Procurement
Section
Procurement
Section
Duration of the
Activity(Under Normal
Circumstances)
Person-inCharge
5-10 Minutes
Procurement
Clerk
10 minutes
10 minutes
END OF TRANSACTION
Page 72 of 173
Procurement
Clerk
Procurement
Officer/Director for
Logistics
Fees Form
Billing Statement
Duration: 12 Minutes
How to Avail of Service: Submission of Billing Statement
Step
Applicant/Client
Service Provider
Submit
Billing Chief, Budget
Statement
Submit
to Chief, Budget
Directorate
for
Comptrollership
for funding
END OF TRANSACTION
Page 73 of 173
Person-inCharge
Chief Budget
Budget Clerk
Fees
Form
PROCEDURES
Grant of
permission to
conduct:
N.A.
10 20
minutes
C, CRS
30 60
minutes
DO
DO
Provision of the
copy of :
a) jail data and
statistics
b) inmates record
c) BJMP Directory
Page 75 of 173
1 day
N.A.
DO
30 60
minutes
N.A.
DO
Grant of
permission to
conduct :
a) Medical/dental
Mission
b) Religious
Programs
c) Educational,
vocational,
skills and
livelihood
training
programs
d) Donation
Grant of
permission to
conduct:
a) Educational
Tour
b) On-the-job
Training or
OJT in jails
30 - 60
minutes
N.A.
DO
30 60
minutes
N.A.
DO
Provision of
personnel to
augment in:
a) Remanding of
inmates
b) Conduct of
Oplan
Greyhound
c) Special Jail
Operations
d) Other
emergencies
END OF TRANSACTION
Page 77 of 173
30 60
minutes
N.A.
DO/DHRRM
30 60
minutes
N.A.
DO
GRANT OF PERMISSION TO CONDUCT PICTURE TAKING, VIDEO COVERAGE, DOCUMENTARY AND RESEARCH
: As often as necessary
Who may avail of the services? : Media personalities, students, government agencies, civic groups and other
interested persons
What are the requirements?
Duration
: 1 to 2 days
Procedures
Service Provider
Duration
Citizens Charter
Front Desk
5 minutes
Page 78 of 173
Person-inCharge
Jail Officer to be
assigned in the
Front Desk.
Fees
Form
N.A.
Request
Letter
DO Staff Officer
8 hours
DO staff
N.A.
Formal
Letter
DO Staff Officer
8 hours
DO staff
N.A.
Memo
DO Staff Officer
8 hours
DO staff
N.A.
Formal
Letter
END OF TRANSACTION
Page 79 of 173
: As often as necessary
: 1 to 2 days
PROCEDURES
The client submits the
request to the Front Desk.
The Front Desk personnel
verify the clients identity
then receives the request
by stamping therein the
date, time, his name and
signature. The request will
be referred to the CRS.
The CRS shall give
comments and/or
recommendations on the
request.
SERVICE
PROVIDER
Citizens
Charter Front
Desk
CRS
5 minutes
PERSON-INCHARGE
Jail Officer to be
assigned in the
Front Desk.
1 hour
CRS staff
DURATION
Page 80 of 173
FEES
FORM
N.A.
Request
Letter
N.A.
RS
DO Staff
Officer
8 hours
DO staff
N.A.
Formal
Letter
DO Staff
Officer
8 hours
DO staff
N.A.
Memo
DO Staff
Officer
8 hours
DO staff
N.A.
Formal
Letter
END OF TRANSACTION
Page 81 of 173
PROVISION OF THE COPY OF JAIL DATA AND STATISTICS, INMATES RECORD AND JAIL DIRECTORY
Schedule of availability of service
: As often as necessary
Who may avail of the services? : Students, government agencies, embassies, civic groups and other
interested persons
What are the requirements?
Duration
: 1 to 5 days
PROCEDURES
The client submits
the request to the
Front Desk. The
Front Desk
personnel verify the
clients identity then
receives the request
by stamping therein
the date, time, his
name and signature.
The request will be
referred to the Dir.
Operations.
:
SERVICE PROVIDER
Citizens Charter Front
Desk
Page 82 of 173
FEES
N.A.
FORM
Request
Letter
If the needed
DO Staff Officer
information is
available in the Dir
for Opns, it will be
prepared.
If the subject of the
DO Staff Officer
request is available
in the jail or regional
office, the DO shall
direct the concerned
warden through RD
or the RD to provide
the requested info.
8 hours
DO staff
N.A.
Matrix or as
appropriate
8 hours
DO staff
N.A.
Memo
8 hours
DO staff
N.A.
Formal
Letter
DO Staff Officer
END OF TRANSACTION
Page 83 of 173
: As often as necessary
Who may avail of the services? : Charitable institutions, civic groups, LGUs, schools and interested
individuals
What are the requirements?
Duration
: 1 to 5 days
PROCEDURES
:
SERVICE PROVIDER DURATION
5 minutes
Page 84 of 173
PERSON-INCHARGE
Jail Officer to be
assigned in the Front
Desk.
FEES
FORM
N.A.
Request
Letter
DO staff
N.A.
Memo
DO staff
N.A.
Formal
Letter
: 1 to 5 days
Page 85 of 173
Procedures
:
Service Provider
Duration
Page 86 of 173
Person-inCharge
Jail Officer to be
assigned in the
Front Desk.
Fees
Form
N.A.
Request
Letter
DO staff
N.A.
Memo
DO staff
N.A.
Formal
Letter
Page 87 of 173
Applicant/Client
Register at the
guard and get
visitors pass
Proceed to Health
Service Unit to sign
in the Attendance
Sheet
Proceed to the
Examination Room
Examination Proper
5
6
Lunch break
Go back to the
Examination Room
End of the
examination
Service Provider
Give client the
visitors pass
Verify if the
applicant was
endorsed by
D,HRRM
Give applicants the
rules and
regulations of the
examination
Give applicants the
instructions of the
tests
Duration of Activity
(Under Normal
Circumstances)
5 minutes
Person In Charge
Guard on Duty
5 minutes
Examiner
10 minutes
Examiner
Examiner
Examiner
Page 88 of 173
Examiner
Fees
Forms
INITIAL INTERVIEW
Schedule of Availability of Service:
Monday Friday
8:00 AM 12:00 PM
Who May Avail of the Service: Applicants who took Neuro-Psychological examination
What are the Requirements: Applicants should wear proper interview attire
Duration: 15 20 minutes
How to Avail of the Service:
Step
1
2
3
4
5
Applicant/Client
Register at the guard
and get visitors pass
Proceed to Health
Service Unit to sign in
the Attendance Sheet
Wait in the lobby to be
called
Interview Proper
End of Interview
Duration of Activity
Service Provider
(Under Normal
Circumstances)
Give client the visitors pass
5 minutes
Get the applicants protocol
1 minute
Person In
Charge
Guard on Duty
Interviewer
Interviewer
Interviewer
Interviewer
Fees
Forms
II.
III.
IV.
V.
Page 90 of 173
Page 91 of 173
Step
Applicant/Client
Service Provider
Register at the
guard and get
visitors pass
Proceed to Health
Service Unit to fill
out the Report of
Physical and Dental
forms
Submit to the Staff
Nurse the fully
accomplished forms
Proceed to Dental
Section
Proceed to Medical
Officer for Medical
Evaluation
Duration of
Activity
Person In
(Under Normal
Charge
Circumstances)
5 minutes
Guard on Duty
(OGS)
10 minutes
Staff Nurse
Review the
accomplished forms
Conduct Vital Signs to
applicant and Refer to
dental officer for dental
check-up
Dental Check-up and
instruction from the
Dental Officer
15 minutes
Staff Nurse
5 minutes
Dental Officer
Medical Evaluation of
applicant and giving of
laboratory request
15 minutes
Medical Officer
Page 92 of 173
Fees
Forms
Report of
Physical and
Dental forms
Proceed to any
accredited
diagnostic center
and dental clinic
Return to Health
Service Unit for the
evaluation of
laboratory and
dental results
Secure the
accomplished medical
and dental forms of the
applicant and wait for
the submission of their
laboratory result.
Check for the
completeness of
laboratory results
1 day
Staff Nurse
15 minutes
Medical Officer
and Dental
Officer
If there is abnormality
in their laboratory
result refer to specialist
doctor for further
evaluation
If there is no abnormal
findings in their
laboratory result the
MD will endorse the
applicant to DPRM
END OF TRANSACTION
Page 93 of 173
Step
Applicant/Client
Service Provider
Proceed to Health
Service Unit to fill-out
the medical and dental
record form
Wait in the lobby to be
called
Duration of
Activity
Person In
(Under Normal
Charge
Circumstances)
5 minutes
Guard on
Duty
(OGS)
5 minutes
Staff
Nurse
5 minutes
Page 94 of 173
Staff
Nurse
Fees
Forms
Medical and
Dental Forms
Consultation proper
4
Proceed to MD for
final medical
evaluation
10 minutes
Staff
Nurse
15 minute
Medical
Officer
If there is
abnormality in their
laboratory result refer
to specialist doctor
for further evaluation
If there is no
abnormal findings in
their laboratory result
the MD will endorse
the personnel for
promotion and
schooling to DHRD
END OF TRANSACTION
Page 95 of 173
Medical Consultation
Schedule of Availability of Service:
Monday Friday
8:00 AM 5:00 PM
Who May Avail of the Service: Personnel and their dependents
What are the Requirements: None
Duration: 15 minutes
How to Avail of the Service:
Duration of Activity
Step Applicant/Client Service Provider
(Under Normal
Circumstances)
Register at the
Give client the
5 minutes
guard and get
visitors pass
1
visitors pass
Proceed to
Get the vital
5 minutes
Health Service
signs of the
2
Unit to fill-out the patient
medical record
form
Consultation
Medical Check
10 minutes
3
proper
up
END OF TRANSACTION
Page 96 of 173
Person In
Charge
Guard on Duty
(OGS)
Staff Nurse
Medical Officer
Fees
Forms
Dental Consultation
Schedule of Availability of Service:
Monday Friday
8:00 AM 5:00 PM
Who May Avail of the Service: Personnel and their dependents
What are the Requirements: None
Duration: depends on treatment be performed
How to Avail of the Service:
Service
Step
Provider
Register at the guard
Give client
and get visitors pass
the
1
visitors
pass
Proceed to Health
Treatment
Service Unit to make a proper
2
consultation/appointm
ent with the dental
officer
Applicant/Client
Duration of Activity
(Under Normal Circumstances)
5 minutes
Person In
Charge
Guard on Duty
(OGS)
Dental Officer
END OF TRANSACTION
Page 97 of 173
Fees
Forms
Page 98 of 173
Proceed to
Health Service
Unit to fill-up the
Philhealth forms
Service Provider
Duration of Activity
(Under Normal
Circumstances)
10 minutes
END OF TRANSACTION
Page 99 of 173
Person In
Charge
Fees
Forms
Staff Nurse
M1a and
M2 forms
Staff Nurse
Er2 form
Step
Duration of
Activity
Person In
(Under Normal
Charge
Circumstances)
10 minutes
Staff Nurse
Applicant/Client
Service Provider
Proceed to
Health Service
Unit to fill-out the
application forms
Staff Nurse
Fees
Forms
Fortune
Care
Application
Form
Step
Applicant/Client
Service Provider
Make a request
attached with laboratory
result and send it to
DHRRM
Duration of
Activity
Person In
(Under Normal
Charge
Circumstances)
20 minutes
Staff Nurse
Fees Forms
20 minutes
Medical
Officer
5 days
Staff Nurse
Medical Reimbursement
Schedule of Availability of Service:
Monday Friday
8:00 AM 5:00 PM
Who May Avail of the Service: BJMP personnel confined in private or government hospital as service related casualty or
have sustained injury while performing legitimate jail functions.
What are the Requirements?
Voucher
Spot/Incident Report
Medical Certificate
Certificate of Confinement
Original Official Receipts & Invoices
Statement of Accounts (from Hospital)
Record of Operations (Surgical Cases Only)
Line of Duty Report
Investigation Report
Duty Detail
Sketch Map and Certification from attending physician if the patient has positive or negative
liquor/alcohol intake (For Vehicular Accident)
Certification from attending physician on how the illness/disease was caused or aggravated
by the nature of work
Duration: 1-3 months
Step Applicant/Client
Proceed to
Health Service
Unit for
submission of
requirements
Wait for the
approval of
BJMP
adjudication
Board
Duration of
Activity
(Under Normal
Circumstances)
15 minutes
Service Provider
Check for completeness of
authenticated requirements
5 days
Person In
Charge
Staff Nurse
Medical
Officer and
Staff Nurse
Fees
Forms
Follow up their
reimbursement
claims to Health
Service Unit
END OF TRANSACTION
Page 105 of 173
Staff Nurse
Applicant/
Whom to approach/
Client
Service Provider
1. The borrower shall Active BJMP
JO3 Larry Tornea
submit the
personnel, retirees
JO3 Sacel Wahab
completely filled out and pensioners who JO2 Isagani Mailem
form for computation wish to avail loans.
JO2 John Gadil
of the desired
JO2 Larry Torres
loanable amount and
its corresponding
deductions.
2.
Active BJMP
Chief, Finance: JSUPT
a. Approved
personnel, retirees
RINCO MONTAUS
If the net take home and pensioners.
Disbursing Officer:
pay does not fall
J/SINSP NEMEO
below the minimum
JO3 Larry Tornea
requirement, the loan
JO3 Sacel Wahab
application shall be
JO2 Isagani Mailem
forwarded to the
JO2 John Gadil
authorized official for
JO2 Larry Torres
signature.
b. Disapproved
Loan application
form is referred back
to the
personnel/borrower.
END OF TRANSACTION
Page 107 of 173
Duration of
Activity
5 minutes
5 minutes
Form
Loan
Application
Form
Loan
Application
Form and Loan
Computation
Form
Loan
Application
Form
Applicant/
Client
Active BJMP
personnel,
retirees and
dependent
pensioners.
Whom to approach/
Service Provider
JO2 Larry Torres
b. For MDS
Concerned personnel shall
submit all requirements and other
supporting documents of their
corresponding claims for
evaluation.
If the documents are complete,
the same shall be forwarded to
the DC for the next stage.
Otherwise it shall be returned to
the originator.
c. For ATM (Active and
Pensioner) Consolidated Change
Report from DPRM and Billing of
all Lending Institution report
before posting.
J/INSP JULIUS
LANGCAY
JO2 Resty Yap
JO2 Ethany Yaranon
Page 109 of 173
Duration of
Activity
Form
1 day
10 minutes
Alpha Listing of
Personnel
Vouchers,
supporting
documents
1 day
Change Report
from DPRM
Billing
Statement from
all Lending
Institutions
3. RELEASING
SJO3 Corazon
Manansala
Active BJMP
personnel,
retirees and
dependent
pensioners.
Active BJMP
personnel,
beneficiaries
a. CFC
J/INSP JULIUS
LANGCAY
JO2 Resty Yap
JO2 Ethany Yaranon
SJO3 Corazon
Manansala
JO2 Edito Africano
JO2 Isagani Mailem
Sending of CFCs to
concerned Regional
Offices and other
support units through
the bureaus official
courier.
END OF TRANSACTION
10 minutes
BIR Forms
PDS
Birth Certificate
of Dependents
Marriage
Contract
2 days
5 minutes
CFC
MDS Checks
and other
supporting
For personnel,
retirees and
dependent
pensioners who
personally claim
their check.
MDS
FILCARE
BJMPMBAI
BJMPSLAI
AMWSLAI
AFPSLAI
BJMP-COOP
Applicant/
Client
External creditors for
utilities and loans
and premiums
creditors
Whom to approach/
Service Provider
JO3 Francia DC Sabeniano
SJO4 Elizabeth Aquino
END OF TRANSACTION
Duration of
Activity
5 minutes
5 minutes
Form
MDS Check
Vouchers
Billing and
complete set of
supporting
documents
a. MDS Check
b. Official
Receipt from
External
Creditors
Applicant/
Client
BJMP personnel
Whom to approach/
Duration of
Service Provider
Activity
Collecting Officer:
5 minutes
SJO4 Elizabeth Aquino
BJMP personnel
and Collecting
Officer
END OF TRANSACTION
Form
a. Order of
Payment Form
b. Official
Receipt
a. Order of
Payment
b. Deposit Slip
This frontline service is intended to address the demands for issuance of various certifications on monetary transactions as
mentioned above for any legal purpose that might serve the requesting party.
Applicant/
Client
BJMP
Personnel
Duration of
Activity
3 minutes
Orders
3 minutes
Certification
3 minutes
Certification
3 minutes
Certification
END OF TRANSACTION
Page 116 of 173
Form
Applicant/Client
CRS directly
receives walk-in,
mailed, faxed
and electronic
request.
Client
receives
the reply and
abides with the
conditions
and
limitations
set
therein
Service Provider
The Front Desk officer
verifies
the
clients
identity
then
refers
him/her to the Office of
the CRS. The CRS
clerk will receive the
request by stamping
therein the date, time,
his name and signature
and will process such
for approval of the
Chief, BJMP or concern
office of the National
Headquarters.
The reply shall always
be in writing, copy
furnished the RD and/or
the Warden concerned.
If the request is granted,
it must be stated therein
the
conditions
and
limitations
in
the
conduct
of
said
activity/ies to include
the showing of the
Duration of Activity
Person In
Charge
1 minute
At least 3 days to
give allowance to the
routing of the request
and approval by the
Chief, BJMP.
Form
Formal
Letter
Request
Formal
Answer to
the
Request
materials to the RD or
CRS for approval before
final printing, broadcast
or publication, as the
case maybe and to
furnish the CRS a copy
of the material. They
(client/s) will also be
required
to
first
coordinate with the
warden and abide with
the routine security
procedures
before
entering the facility. The
warden will be required
to extend the usual
courtesy,
provide
security and submit
after activity report.
Fees
Forms
None
BIR Forms
2306 /2307
10-25 minutes
Order of
Payment Form
10-20 minutes
Action
Officer/Bookkeeper
Action
Officer/Accounting Staffs
Action
Officer/Accounting Staffs
30 minutes-1 hour
(simple)
1 - 3 hours (complex)
Action
Officer/Accounting Staffs
None
None
None
None
Person in Charge
Officer in charge of
Withholding Taxes
Step
Client
Present valid I.D. and
state details of
transaction/s for which
certificate is requested
Service Provider
Receive requested
certificate or certified
true copy of certificate
previously issued
Duration of
Activity (Under
Normal
Circumstances)
Person in
Charge
5 minutes
Accounting
Staff
15 minutes
Officer in
charge of
Withholding
Taxes
5 minutes
Accounting
Staff
END OF TRANSACTION
* The 30 minutes processing time is for one client being served at one time.
** Forms available free of charge.
Page 122 of 173
Fees
Forms
BIR
Forms
2306/
2307**
None
Step
Client
Request for assistance
Service Provider
Get details of transaction
requested and refer to action
officer/Bookkeeper
Duration of
Activity (Under
Normal
Circumstances)
3 minutes
Submit documents as
basis of payment and
state details of
transaction and wait
while request is being
processed
Receive Order of
Payment and proceed to
Cashier for payment
* The 30 minutes processing time is for one client being served at one time.
** Forms available free of charge.
15 minutes
Person in
Charge
Fees
Forms
Accounting
Staff
Action
Officer/
Bookkeeper
Action
Officer/
None
Bookkeeper
Order of
Payment
Form**
Client
Service Provider
Duration of
Activity (Under
Normal
Circumstances)
Person in
Charge
5 minutes
Accounting
Staff
5-25 minutes
30 minutes to 1
hour
END OF TRANSACTION
* Processing time is for one client being served at one time.
Page 125 of 173
Accounting
Staff
Fees
Forms
Step
Client
Service Provider
Duration of
Activity (Under
Normal
Circumstances)
Person in
Charge
5 minutes
Accounting
Staff
5-30 minutes
Accounting
Staff
Action
Officer
Fees Forms
Client
Present valid
I.D. and
requirements
Present request
and state details
Service Provider
Verify identity of client
Duration of Activity
(Under Normal
Circumstances)
Person in
Charge
3-5 minutes
Accounting
Staff
15 - 20 minutes
Action
Officer
Fees
Forms
4
5
Wait while
request is being
processed
discharge of data/information
If duly authorized, retrieve and verify
the requested records, gather
requested data/information and issue
certified copies of documents if
requested.
30 minutes - 2 hours
Action
Officer
5 - 20 minutes
Action
Officer
Receive
requested
documents/
data/ information
OR
If requested data/information entails
further study, evaluation or
Wait for
coordination and necessitates
estimated time
preparation of detailed reports,
of completion/
inform client of expected time frame
availability of
of completion and advise client of
requested
target date of delivery/ availability of
data/information requested data/information.
END OF TRANSACTION
* Processing time is for one client being served at one time.
Page 129 of 173
Applicant/Client
Register at the guard and
secure visitors pass
Proceed to the Office of
the Legal Service and file
the complaint
Service Provider
Give client the visitors pass
Duration of
Activity
3 minutes
Person In
Charge
Duty Sentinel
Designated Legal
Officer
Designated Legal
Officer
Designated Legal
Officer
Form
8:00
am5:00
pm
Client
Supplier/s
(PITC, PSDBM and
Private
Suppliers)
Classification
of Delivery
Supplies
Duration of
Activity
Process
immediately
Materials
Process
immediately
Equipment
Process
immediately
Person In Charge
Requirements
END OF TRANSACTION
8:00
am5:00
pm
Client
All
Concerned
BJMP
Personnel
Request of
Duration
Personnel
Certificate of 5 minutes
Non-Property
Accountability
Clearance
Person In Charge
Requirements
Renewal of
5 minutes
ARE of Issued
Service
Firearm
END OF TRANSACTION
REGIONAL OFFICES:
F R O N T L I N E P U B L I C S E R V I C E S:
Request for Checklist of Application for JO1 Position
Recruitment and Processing of JO1 Position
Request for Clearance to Conduct Activity
a. Interview
b. Gather Data/Research
c. On-the-job training
d. Take photo or video
Request for Clearance to Conduct Media Coverage
Request for Checklist of Application for Bidding
Request for Payment of Food Supplies Expenses
Request for Conduct of Medical/Dental Services
Request for Assistance in the Conduct of Medical/Dental Services Mission
Filling of Complaint and Action Center
Applicant/Client
Service Provider
Proceed to the
Information Area
to log-in in the
visitors log book
Client log-in the
visitors log book
and
pin
the
visitors security
tag
Proceed to the
OHRRM
to
secure copy of
checklist
Duration of
Activity
5 to 10
minutes
2 minutes
Information Desk
Person In Charge
Admin NOR
Form
Check
List
2
3
5
6
Applicant/Client
Proceed to the
Information Area to
log-in the visitors log
book
Client
log-in
the
visitors log book and
pin
the
visitors
security tag
Proceed
to
the
OHRRM for height
measurement. Once
passed,
submit
requirements in a
folder with tabbings to
the OHRRM
Service Provider
Duration of
Activity
Verify identity of the client and give 5 to 10 minutes
visitors pass
Person In
Charge
Duty Officer
at the gate
(OGS)
2 minutes
Information
Desk
15 minutes
Recruitment
Officer
Form
10
11
12
Officer
15 minutes
Chief, Admin
30 minutes
Members of
the Panel
1 day
HRRM Officer
3 to 4 weeks
HRRM Officer
30 minutes
HRRM Officer
15 minutes
Regional
Director
Service Provider
Letter is received at the Operations
Division of the Regional Office and
advises the client to expect a reply
within 10 days
Duration of
Activity
10-15 days
Person In
Charge
Operations
NOR
30 minutes
Chief,
Operations
Division
Operations
NOR
10 minutes
3 minutes
Operations
NOR
Depends on
the activity
Operations
NOR
Form
Applicant/Client
Client receives
letter of approval
the
Service Provider
Duration: 30 minutes
No fee, charge or payment for the service/s.
Applicant/Client
Service Provider
Duty
Officer
verifies
identification card and client
register at the log book.
Issue visitors pass and give
instruction
where
the
Logistics Division can be
found
Client now proceeds to The Personnel-in-charge at
the Logistics Division
the
Logistics
Division
conducts
preliminary
interview
as
to
what
company he/she represents,
position and authority
Duty personnel at the
logistics Div will give copy of
the requirements of
application for bidding
Client has to comply with Duty personnel instructs the
all the requirements in the client on what will be the
checklist
next step
END OF TRANSACTION
Duration of
Activity
5 minutes
Person IN Charge
30 minutes
Personnel in charge
at the Logistics
Division
10 minutes
Personnel in charge
at the Logistics
Division
3 minutes
Personnel in charge
at the Logistics
Division
Form
Duration: 15 minutes
Note:
Deadline of submission of claims shall be on the 2nd day of the following month.
To avoid delays of payment, documents should be complete and submitted on time.
Applicant/Client
Service Provider
Duration of Person In
Activity
Charge
Client proceeds to the
Duty Officer verifies identification card and 2-3 minutes
Duty Gate
Regional Office and
client register at the log book. Issue visitors
Officer
identify him/herself and
pass and give instruction where the
his/her purpose
Comptrollership Division can be found
Submit
Prisoner Receives and records the PSV in the 2 minutes Personnel in
Subsistence
Voucher logbook as to its date of receipt, payee and
charge at the
with
attached amount
Comptrollers
requirements
and
hip Division
supporting documents
Examine and evaluate the PSV, attached
requirements/supporting documents and
5-10
assigns obligation numbers and records in
minutes
the RAOMO.
Client will be instructed on the next
process and advise the client when to
claim the money
END OF TRANSACTION
Page 149 of 173
Form
Applicant/Client
Service Provider
Duration
Person In
of Activity
Charge
Client can mail or hand
Bearer has to show his identification card
3-5
Duty Gate
carry his letter request to
and log in the visitors log book;
minutes
Officer
the regional office
Duty gate officer will refer the client to the
health office.
Client now proceeds to the Health Personnel will receive the letter 10 minutes Personnel in
Health Service Unit and give request and coordinates with the jail
charge at the
his letter request to the duty concerned and instruct the client on the
Health
personnel
next process
Service Unit
END OF TRANSACTION
Page 150 of 173
Form
Applicant/Client
Service Provider
Form
Applicant/Client
Service Provider
Duration
of
Activity
2 minutes
Person In
Charge
Form
Desk
Officer
Visitors
Form
Desk
Officer
Searcher
Property
Custodian
Duty
Officer/
Visiting
Area
Personnel
Property
Custodian
Control Tag
Proceed to the Desk Officer Check the presence of stamp of jail 2 minutes
to Claim I.D.
seal or the word VISITOR on the right
hand of the visitor before allowing the
person to go out
END OF TRANSACTION
Desk
Officer
Applicant/Client
Service Provider
Duration of
Activity
Provide the applicant with the 3 minutes
form
2 minutes
Receive the
Detention
2 minutes
Certificate
of Issue
the
Certificate
of
Detention to the Client
END OF TRANSACTION
Page 157 of 173
5 to 10
minutes
2 minutes
5 minutes
5 minutes
Person In
Charge
Records
Officer
Desk Officer
Form
CD
Application
form
Records
Officer
Records
Officer
Records
Officer
CTO/MTO
3 minutes
Records
Officer
2 minutes
Records
Officer/Warden
/OD
Records
Officer
OR
5
6
Applicant/Client
Present valid ID at the Gate
Officer and fill up entries of
the log book and inform the
Gate Supervisor of the
purpose
Client submit letter request
in writing addressed to the
Warden thru the Chief, IWD
Client waits
Client
agree
to
the
agreement
and
affix
signature in the MOA or
MOU
Client can now start with
the request for jail ministry
according to the MOA/MOU
Client returns the visitors
pass to the Gate Officer
Service Provider
Duration
of
Activity
Gate Supervisor verifies the ID, issue 3 minutes
visitors pass and stamps jail seal
VISITOR at the right hand of the client.
Instruct the client to proceed to the IWD
Office.
Chief, IWD assesses the letter request 5 minutes
and purpose of the client if the schedule
is
available
and/or
recommends
modification on the request
If the Client and C, IWD arrived with a
10
final agreement, a Memorandum of minutes
Agreement/Understanding is prepared
Client thru the recommendation of the
15
Chief, IWD now proceed to the Wardens minutes
Office for the formal signing of the
MOA/MOU
Chief, IWD issue identification cards to
20
the client/s and brief client/s with the minutes
existing jail rules and regulations
Chief, IWD informs the gate officer 3 minutes
regarding the service that will be
provided by client
END OF TRANSACTION
Page 159 of 173
Person In
Charge
Form
Gate
Supervisor
C, I WD or
IWD NOR
C, I WD or
IWD NOR
Warden/C,
I WD
C, IWD
C, IWD
MOA
Or
MOU
Commitment of Inmate
Schedule of Availability of Service:
8:00 AM 5:00 PM; Monday to Friday without noon break
Who May Avail of the Service?
Any person-in-authority who is issued a commitment order by any court of law.
What Are The Requirements?
Mandatory:
1. Commitment Order duly issued by the court
Necessary:
1. Medical Certificate
2. Turn-over Form
3. Information
4. Certificate of Detention
Duration: 10 15 minutes (per inmate)
No fee, charge or payment for the service/s.
Applicant/Client
Service Provider
Duration of
Activity
3 minutes
Person In
Charge
Gate
Supervisor
2 minutes
Records
Officer
3 minutes
Records
Officer
END OF TRANSACTION
Form
Release of an Inmate
Schedule of Availability of Service:
8:00 AM 5:00 PM; Monday to Friday without noon break
Who May Avail of the Service?
Any person (court officer) who is issued a release order by the committing court.
What Are The Requirements?
1. Release Order with the Criminal Case Number appearing in the records file of subject inmate
2. Corresponding Information Sheet for comparison
Duration: 2 hours
No fee, charge or payment for the service/s.
Applicant/Client
Service Provider
Duration
of
Activity
Gate Supervisor verifies the 2 minutes
ID presented
Person In Charge
Court Officer
Gate Supervisor
present valid ID at
the Gate
Court
Officer Records Officer receives the 2 minutes
Records Officer
proceeds to the release order presented by
Records Office and the court officer
hand in the release
order issued by the
Presiding Judge
Records Officer examines the
30
Records Officer
documents as to authenticity. minutes
Examines and review the
inmates records on file for
any pending case. Verify with
the issuing Court.
If inmate has no other
30
Records Officer
pending case/s based on file
minutes
a certificate of discharge is
issued and he/she is now free
to leave the jail premises.
END OF TRANSACTION
Form
Certificate
of
Discharge
Applicant/Client
Service Provider
Duration of
Activity
Hand carried request follow the usual 3 minutes
procedure observed at the gate. Gate 5 7 days
Supervisor will refer the client to the C,
Paralegal Section.
For mailed or faxed letter request, once
received it will be acted upon and response
will be sent to the client
Client submits
formal request in
writing addressed to
the Regional
Director, thru the
Warden. Client may
hand carry or send
letter by mail or fax
Client proceeds to C, Paralegal Section will assess the request 5 minutes
the
Paralegal that it is not in conflict with other groups and
Section
forward favorably the letter to the Warden
If the Warden approves, the C, Paralegal 30 minutes
Section and the Client prepare the
Memorandum
of
Agreement
or
Understanding
Client proceeds to Client is oriented by the C, Paralegal 30 minutes
the Wardens Office Section on jail rules and regulations and
assist the client and Warden in the signing
of MOU or MOA
Client
can
now C, Paralegal Section furnish the Officer of
conduct
paralegal the Day and the
activities
Gate Officer for clients schedule.
END OF TRANSACTION
Person In
Charge
Gate
Supervisor
C, Paralegal
Section
Form
C, Paralegal
Section
C, Paralegal
Section
Warden/C,
Paralegal
Section
MOA
or MOU
_______________________________
Signature
_____________________________
Date
Definition of Terms:
(NOTE: the following are defined as they are operationally used in the Bureau)
Public Safety involves the prevention of and protection from events that could endanger the safety of the general public
from significant danger, injury/harm, or damage, such as crimes or disasters (natural or man-made).
Safekeeping the temporary custody of a person under detention for his/her own protection, safety or care; and that of
the community.
Development a gradual process of advancement or growth through the use of series of interrelated activities such as
exercises, trainings or group dynamics for the purpose of refining or transforming a person into a useful and productive
individual.
Professionalization aim of RA 9263; an act providing for the professionalization of the Bureau of Fire Protection (BFP)
and the Bureau of Jail Management and Penology (BJMP), amending certain provisions of RA 6975. (See full text of the
law).
Clientele the inmates, visitors and guests of the jail. (Jail context only).
Longevity Pay corresponding increase in the amount of salary for every five (5) years continuous service in the
government under existing laws whose grant are computed on the rate of base pay.
Paralegal refers to the task undertaken by a BJMP personnel whose primary function is to help the inmates in the
disposition of their cases filed in courts and other interrelated agencies that has jurisdiction over them.
Shopping a method of procurement of goods whereby the procuring entity simply requests for the submission of price
quotations for readily available off-the-shelf goods or ordinary/regular equipment to be procured directly from suppliers of
known qualification. (See Sec. 52, IRR of RA 9184).
Page 167 of 173
Direct Contracting also known as single source of procurement of goods that does not require elaborate bidding
documents. The supplier is simply asked to submit a price quotation or pro-forma invoice together with the conditions of
sale. The offer may be accepted immediately or after some negotiations. (See Sec. 50, IRR of RA 9184).
Adjudication - to make an official decision about a problem or dispute.
- means an Agency proves for the formulation of a final order.
CDS Chief Directorial Staff
CS Career Service
DCA Deputy Chief for Administration
DCO Deputy Chief for Operations
DPRM Directorate for Personnel and Records Management
GO General Order
HRD Human Resource Division
Jail Officer uniformed personnel of the BJMP
MWD Morale and Welfare Division
NCA Notice of Cash Allocation
NP- Neuro-Psychiatric
Page 168 of 173
OB Official Business
OBR Obligation Request
RCA Replacement Clothing Allowance
RD Regional Director
RMD Resource Management Division
RO Regional Office
RSBS Retirement and Separation Benefit System
SAO Supply Accountable Officer
SARO Special Allotment Release Order
SO Special Order
Contact No.(direct/local)
Trunk line 927-6383
456-1920/102
456-1922/103
104
124/
108
455-0200/105
926-7756/106/107
453-9001/110
111
112
453-05-21
120
454-7271
101
456-1979/117
466-8087
116
109
113
122
118/110
115
119
114
125
OFFICE NO.
MOBILE NO.
Address
0920-9149348
09237498837
09237497057
0920-9590158
09237497058
0908-8872017
0917-8076827
09237497060
Dalahican Road,
Brgy.,Ibabang,Dupay, Lucena City
0918-3538338
09237497065
0939-9166840
09237499089
0999-3989061
09237499082
0922-8507160
09237497058
0927-8120791
09237498993
0922-3093968
09237498999
(088) 309-0006
FAX 858-4137(Satellite Ofc)
0920-9511732
09237499007
0919-3185406
09237499009
0917-5110228
09237499020
0920-8056793
09237499023
0918-5356911
09237499027
0917-7228069
09237499032
0927-9808411
09237499039