18. What is your definition of Knowledge Management?

1. A method of improving communication (talking to each other) and sharing of toys as opposed to
constant internal competition. Trust and vision
2. The identification, acquisition, utilisation, support, maintenance and disposal of knowledge assets
for the purpose of adding value and benefiting all stakeholders.
3. In one sentence.
Collection and storage of documentation under a taxonomy which readily facilitates search and retrieval across an organisation.
In it's simplest form, KM is applicable to process and technical documents, but can also be brought into play
as the principal support pillar for CRM when extended to connect the general business applications.
4. KM is about the integration of people, process, and technology, and the synergy from this integration.
5. The deliberate development of knowledge infrastructure toward optimising organisations' ability to deliver its objectives
6. Knowledge Management helps people turn what they know into ideas that make a difference in personal growth,
accomplishment and worth; and helps organisations turn what people know into value, competitive advantage and success."
7. a means by which we convert our talented staff into a smart organisation
8. Its as broad and long as a piece of string. It is expertise. It is sharing. It is retaining knowledge inhouse through succession
planning. It is stopping the leakages. It is about eliminating inefficiencies that occur through loss, duplication and time wasting.
It is also about structured and unstructured information and systems to capture appropriate bits. It is using IT and HR
as enablers of this initiative.
9. distribution of ideas
10. There appears to be no best definition of Knowledge Management (KM). Rather KM is the process through which
organisations create, capture and use or share that knowledge. It involves capturing information from disparate sources
including business processes and decisions in order to generate value and achieve organisational objectives.
11. The tools, practices and methodologies required to continually improve the quality and return from a company's
knowledge assets and the culture in which they flow.
12. In its very broadest sense KM is the conscious and deliberate act of putting systems (all systems not just IT)
and processes (including people processes) in place (and maintaining these) to maximise an organisation's key knowledge assets.
13. A vogue term that is nearly meaningless.
Knowledge sharing is the activity of passing information between knowledgeable people, which can involve people,
process, technology and culture.
14. The ability to capture, store and retrieve data, information and knowledge generated by the firm's consulting activities
so that the knowledge can be used again by all staff
15. Any activity explicitly aimed at getting knowledge into someone's head via any means.
16. It is walking out the door with every valuable employee that leaves....at present we have no means of
capturing knowledge - we are only just developing an IM strategy!!!
17. Experiential learning used in current environments and situations.
18. S discipline that promotes an integrated approach to the creation, capture, organisation, access and
use of our information assets including structured databases, textual information and, most importantly the
tacit knowledge and expertise held by individuals and groups of individual employees.
(Derived from Gartner Group definition copyright 1999)
19. The capture and sharing of intellectual capital and information
20. Capturing, relating, sharing and leveraging formal and informal information for the benefit of an
organisation's culture and bottom line
21. Combining technology and human intelligence, the best practice of sharing knowledge that add
value and provide sustainability to the organisation
22. Knowledge Management (KM) is the art of attempting to define objects, concepts and relationships related
to my business and organisation. In pursuit KM success, information found is presented in a meaningful
way for the benefit of those who are open to the KM way of thinking.
23. Come on there are papers on this definition. How about People, processes and tools to create, maintain
and manage an organisations collective unconscious...had fun with that one.
24. The term is Oxymoronic. You cannot manage knowledge. It is all in the brain. You can try and manage information, however,
25. Knowledge Management is an inappropriate term as knowledge is generally understood to be defined as what people know",
so knowledge cannot be managed or captured by a third party. However knowledge shared by transferring the knowledge into
useable information is a reasonable concept. Therefore I would suggest that the term Managing Knowledge is a more reasonable rationale.
A person responsible for managing knowledge would encourage the people in the know to share their knowledge
and also act as the facilitator to enable the gained information to be processed, delivered, transmitted and re-used.
To ensure continued knowledge flow, the environment in which knowledge is created must be managed.
26. Analysing data collected to make sense of the world around us and improve systems efficiently.
27. Taking a Darwinian approach to how information flows through and around an organisation and setting
up systems to enable people within the organisation to better access that information.
28. The collective pooling of experience and stories to allow others to learn and benefit from our expertise by proxy.
29. having processes in place that distribute information in a timely, secure,efficient manner. To assist
in the making of managerial decisions and to assist front line staff to perform their job.
30. A practical definition - a combination of activities that provides your organisation with capabilities to find,
access, share and contribute to it's information and collective intellectual property base.
31. Knowledge is a fluid mix of framed experience, values, contextual information, expert insight and grounded
intuition that provides an environment and framework for evaluating and incorporating new experiences and information. It
originates and is applied in the minds of knowers. In organizations, it often becomes embedded not only in documents
or repositories but also in organizational routines, processes, practices and norms (Davenport & Prusak cited in Tiwana 2002)
32. A definition relevant to our organisation: "A framework designed to help an organisation capture, analyse, apply
and reuse knowledge to make faster, smarter and better decisions and achieve competitive advantage"
33. Knowledge management to me is providing information/data with clarity, context and control. This can be done
by combining that information/data with corporate knowledge and relevant temporal, spatial and socio/political factors.
34. Development, distillation and management of organisational knowledge resources to make them more available and
useful to support organisational activities and decisions
35. ye gods - no thanx!
36. Managing (stimulating, monitoring, responding) the creating (innovating) and flowing of information and
knowhow in order to improve the effectiveness of decisions and actions that support the organisation to fulfil its purpose.
37. Delivering the right information to the people who need it at the right time
38. Leveraging on knowledge in the organization to create business value and competitive advantage
39. You don't manage knowledge, you manage information that can be used in a knowledgeable way.
40. As per the Australian Standard
41. Knowledge Management is a broad concept that addresses the full range of processes by which an
organisation deploys knowledge.
These involve the acquisition, retention, storage, distribution and use of knowledge in an organisation.
42. People knowing what they need to know, to do their work effectively and without frustration
43. The right information at the right time, whether that be person to person or using electronic delivery.
44. Gaining information (centrally) about our business environment in order to develop intelligence and thus competitive

45. the sharing of practical knowledge (ie 'know how' or 'intellectual capital') across the whole firm
46. While there is a formal Gartner definition describing the process of Knowledge Management, I prefer the following quote
from a Chief Executive - "If only we knew what we knew"! I acknowledge this excludes research and reference
material, which should be included, but it does get the emphasis right and makes the point very clearly.
47. Knowledge needs to be shared - when it is shared, it is used and generally modified by those using it - which steps
back to the creation of knowledge.advantage. The biggest challenge is getting a way of finding out "what we don't know we know"
This 'knowledge' needs to be managed to maximise its capabilities..
48. The relative strategies used to facilitate the capturing, sharing, generating, creating and developing of knowledge
(these would be different for each organisation)
49. Management of the fourth, and now by far the most important, resource - the one that determines the effectiveness
of the other three: land, labour and capital.
50. Knowledge Management is the management of a common consolidated view of a customer.
51. Managing knowledge includes the identification and optimisation of all knowledge assets available to a firm.
52. Accessing information when and in the form needed.
53. Managing Knowledge is an oxymoron as Knowledge is not an object but a complex web of experiences,
insights and thoughts trapped within the human brain. The best we can do is to encourage the liberation of these
thoughts by asking questions-management in any sense of the word is out of the question.
54. Ah, now at this point you've turned a quick survey into a completely different mental exercise
I'll have to fill this in when I'm not rushing off to a meeting!
55. the things we need to know to maintain and improve the business, captured/used in a systematic and repeatable
process, and integrated in to BAU. (ie if its separate it WILL fail
56. A whanky theory that is nothing more than a the cognitive process of information management.
57. The capacity to gather, share and grow
58. Have presented/written 10 research papers and teach on a KM course... Still not sure if I have a good definition....
59. Knowledge management is not management in the strictest sense as it is impossible to 'manage' knowledge
as you can manage information. But to me knowledge management is about capturing, creating, and sharing knowledge
(whether verbally or in a written form) so that increases the organisation's intellectual capital and enhances each person's individual worth.
60. information that has been mixed with internalised information and sent back to the shared community of interest
61. Well, it is not just precedent creation, which is what most of our firm thinks it is! I believe that it encompasses
the activities of defining, gathering, sharing, and enhancing information a company needs to perform their work efficiently,
using best practices, which they share with others within the firm. This could include business process re-engineering,
application development and integration, standardisation or creation of thesaurus for the different varietals of professional lingo
within any organisation, connecting people to people for the purposes of accomplishing a solution needed, and the use of
technology make their life easier when searching for and using the knowledge within the organisation that has been identified
as current, relevant and quality information.
62. The effective sharing of information, experience and skills.
63. Knowing what you or your organisation knows and begin able to find it and/or know you don't know so there is nothing to find.
64. Knowledge management is the management of organisational learning by planning, monitoring, and controlling the
organisation's resources and practices for knowledge acquisition, storage, dissemination, and assimilation.
65. A business driven process that allows people to connect, communicate, share, have fun and grow whilst
delivering better results than they thought possible.
66. managing intelligence successfully so it becomes a resource and reference tool for learning and envelopment
67. Sharing and developing new knowledge for the benefit of workers and the business as a whole.
68. A systematic process that stimulate the knowledge sharing among community members.
69. using the knowledge that is in and around (e.g stakeholders) the organisation and in the heads of associates to
become more effective, provide better, more focused customer service, help develop new products and product variants
70. In a perfect world the Knowledge Management Vision would be to create an environment where everyone:
- Is eager to share knowledge as well as leverage others' experience in order to deliver more value to customers.
71. A platform to broaden ones horizon
72. setting up appropriate processes for knowledge sharing
73. Learn and share each other to improve our productivity and innovation
74. My personal definition of Knowledge Management is blended concepts between strategic and operation management.
75. No such thing - just understand what you are trying to achieve, understand the characteristics of the resources that
is called knowledge, and understand the organisational environment within which you are trying to create, share and use the knowledge
76. Another theme of business improvement
77. Gathering, editing and storing of data in a form that can be accessed to provide decision-supporting information.
78. The conversion of data to information and information to knowledge, by sharing analysing and discussing these assets
79. Fully leveraging our experience & enabling informed decision making.
80. There is no such thing as "knowledge" management. There is information management and information management
systems. Knowledge is something that a person has and may be able to pass on. There are some very good papers
written on this subject, expanding onthe point I am making here
81. Gathering, storing, collating, referencing and being able to access knowledge gained in one area of the business for use in another.
82. KM in relation to an organisation is the set of activities undertaken with the objective of maximising the contribution
to the organisation's value of the tacit knowledge and explicit information that is or can be made available to it.
83. Knowledge management is about the development, retention and transfer of knowledge In this organisation it
includes processes, products, behaviours and skills that enable the systematic creation, sharing and reuse of the
organisation's knowledge assets for business benefit.
84. Knowledge Management is:
The provision of information in the relevant context as and when needed,
to enable any person
to be more efficient and/or effective in her or his contribution to the achievement of the organisational goal.
85. gaining better access to what you already know
86. Collaboration, communication and learning processes with in an organisation to transfer, capture and create knowledge.
87. The unique systems and processes within an organisation that promote, guide and assist in the timely sharing of and
access to relevant information and knowledge to improve organisational performance and effectiveness.
88. We don't use Knowledge Management. We believe the term is nonsensical. We encourage people to share
what they know and apply it to serve business purpose. You can capture and manage information, we can manage the
environment in which people interact and learn but knowledge is a human thing which defies capture and management.
Perhaps Knowledge Mobilisation is a more appropriate term. Take a look at this piece of Email (history in the making?):
Re: Nonsense Knowledge Management T.D. Wilson Article
Namaskar Miller...
Sure... I agree we cannot 'manage' what someone 'knows'..
However from an organizational perspective, what other
word do we use to describe, say, the sharing of 'knowledge',
the process of adding value to raw information, encouraging
diversity, creativity, learning...when we want to put ALL
of these in ONE basket and refer to the contents as a single
entity? Agreed.. knowledge management has borrowed heavily
from already established disciplines.. but then 'knowledge
management' is just a new 'way' of looking at probably what
is already there.. putting all of these together and studying
their relationships and in the process coming up with more efficient
processes. I guess there is nothing more to KM!

In any case, knowledge management surely does not imply

'controlling' what people should be 'knowing'. Perhaps,
'knowledge mobilization' would be acceptable? Yes..
I love the initials KM :-)
> Manu Rajan
> National Centre for Science Information
> Indian Institute of Science
> Bangalore 560 012
> India
89. Management of information storage, retrieval and presentation. Classification of information for understand
information usage. Collection and analysis of IP related information. Management of Expert systems.
90. Managing Knowledge internally and externally. Using the best newsletters, ie Gartner, MusicAlly etc.
You create and sell ideas, and inventions: products are mere manifestation of ideas.
91. Knowledge Management is about how we integrate our understanding, skills, culture and technological output
and processes to improve the wisdom of our collective organisation. It should feed our strategic analysis, our innovation,
our ability to support our people and our customers.
92. Storing, Managing, Accessing, Sharing and leveraging information to learn from the past and direct the future.
93. how to organise and make the most of all the firms knowledge, information and expertise so that all
staff can benefit from it, enrich the firms intellectual capital and help increase its efficiency
from it, enrich the firms intellectual capital and help increase its efficiency
94. Information is data in context; knowledge is information in context. Therefore wisdom is perhaps knowledge in context,
but I'm less sure about what wisdom is!
95. KM is about acknowledging the power and value of knowledge for our organisation to better deliver to the customer and provide
a creative and challenging environment for our staff. KM is about helping transform the way we learn, the way we inform and the
way we share knowledge. This transformation happens by involving people and assisting them to understand themselves and others.
96. Right information to the right person at the right time!
97. Organisations have been focused on profits and cost effectiveness for so long that they have failed to realise the enormous
potential of the biproduct of their toil - knowledge and data. Now they have awakened to the new currency.With
investment,Knowledge Management will be the difference between success and failure - the competitive edge.
98. Knowledge Management is today's buzz word and concept for what was previously referred to as Mentoring, like mentoring it
related to personalities and relationships and that either harnessed or hindered the transfer of knowledge.
99. having the culture that encourages knowledge sharing is one aspect the other is the technology which supports the
knowledge sharing. Too much emphasis is still place on the technology
100. knowing stuff then managing it...like, keeping it good n stuff