<?xml version="1.0" encoding="utf-8" ?

>
<lab_connection>
<title>Chapter 9 - Lab 1 - Maps to:</title>
<objective>2.0 Troubleshooting, Repair and Maintenance, 6.0 Operational Proced
ure </objective>
<sub_objective>2.1, 2.1, 2.5, 6.1</sub_objective>
<book_title>A+ Guide to Hardware, 5th Edition</book_title>
<reference>Chapter 9, pages 450; 456
457; 459 and 462
466</reference>
<task_count>0</task_count>
<grade_count>16</grade_count>
<start_grade_index>0</start_grade_index>
<end_grade_index>15</end_grade_index>
<tasks>
<task>Drag and drop the check icon. During your troubleshooting session you
have identified the problem and resolved it. Identify the troubleshooting step h
ave you preformed.</task>
<xMin>338</xMin>
<xMax>558</xMax>
<yMin>79</yMin>
<yMax>130</yMax>
<type>1</type>
<answer_image>Assets/Images/ans1.png</answer_image>
<answer></answer>
<cName></cName>
<correct_answer></correct_answer>
<page_reference>Chapter 9, pages 456 and 465</page_reference>
<movie></movie>
<sound></sound>
<task>Drag and drop the check icon. As part of your troubleshooting encounte
r you back up the user s data. Which troubleshooting step have you preformed?</tas
k>
<xMin>118</xMin>
<xMax>338</xMax>
<yMin>14</yMin>
<yMax>76</yMax>
<cName></cName>
<type>1</type>
<answer_image>Assets/Images/ans2.png</answer_image>
<answer></answer>
<correct_answer></correct_answer>
<page_reference>Chapter 9, pages 456 457</page_reference>
<movie></movie>
<sound></sound>
<task>Drag and drop the check icon. In which troubleshooting step do you tes
t your theory.</task>
<xMin>119</xMin>
<xMax>220</xMax>
<yMin>79</yMin>
<yMax>141</yMax>
<type>1</type>
<cName></cName>
<answer_image>Assets/Images/ans3.png</answer_image>
<answer></answer>
<correct_answer></correct_answer>
<page_reference>Chapter 9, pages 456 and 462</page_reference>
<movie></movie>
<sound></sound>

<task>Drag and drop the check icon. Documentation is part of which troublesh
ooting step shown?</task>
<xMin>338</xMin>
<xMax>558</xMax>
<yMin>144</yMin>
<yMax>206</yMax>
<type>1</type>
<cName></cName>
<answer_image>Assets/Images/ans4.png</answer_image>
<answer></answer>
<correct_answer></correct_answer>
<page_reference>Chapter 9, pages 456 and 466</page_reference>
<movie></movie>
<sound></sound>
<task>Drag and drop the check icon. During your troubleshooting session you
discuss preventative measures with the user. Which troubleshooting step does thi
s action fall under?</task>
<xMin>118</xMin>
<xMax>338</xMax>
<yMin>144</yMin>
<yMax>206</yMax>
<cName></cName>
<type>1</type>
<answer_image>Assets/Images/ans5.png</answer_image>
<answer></answer>
<correct_answer></correct_answer>
<page_reference>Chapter 9, pages 456 and 565</page_reference>
<movie></movie>
<sound></sound>
<task>Drag and drop the check icon. In this troubleshooting step you make yo
ur initial determination of what the problem may be.</task>
<xMin>338</xMin>
<xMax>558</xMax>
<yMin>14</yMin>
<yMax>76</yMax>
<type>1</type>
<cName></cName>
<answer_image>Assets/Images/ans6.png</answer_image>
<answer></answer>
<correct_answer></correct_answer>
<page_reference>Chapter 9, pages 456 and 459</page_reference>
<movie></movie>
<sound></sound>
<task>Drag and drop the check icon. Which troubleshooting step would you be
performing if you determined that an issue needed to be escalated?</task>
<xMin>119</xMin>
<xMax>338</xMax>
<yMin>79</yMin>
<yMax>141</yMax>
<cName></cName>
<type>1</type>
<answer_image>Assets/Images/ans3.png</answer_image>
<answer></answer>
<correct_answer></correct_answer>
<page_reference>Chapter 9, page 449</page_reference>
<movie></movie>

<sound></sound>
<task>Enter the three letter acronym in the space below. When a computer is
connected to this device it is has additional protection from power surges that
a power strip alone may not provide.</task>
<xMin></xMin>
<xMax></xMax>
<yMin></yMin>
<yMax></yMax>
<type>0</type>
<cName></cName>
<answer_image>Assets/Images/ans7.png</answer_image>
<answer>UPS</answer>
<correct_answer>The correct answer is UPS.</correct_answer>
<page_reference>Chapter 9, page 449</page_reference>
<movie></movie>
<sound></sound>
<task>Enter yes or no in the space below. You return home from work one wint
er evening to find an overnight package at your door. You leave it outside while
you go in to warm up. There are messages on your answering machine indicating t
hat a customer sent you their laptop to fix. They tracked the package online and
know it was delivered in the morning. They are anxious for you to look at it an
d get it fixed. You bring the laptop in, unpack it and call the customer immedia
tely. With the customer on the line you boot the laptop so they can walk you thr
ough the problem. Have you exercised appropriate care with the equipment?</task>
<xMin></xMin>
<xMax></xMax>
<yMin></yMin>
<yMax></yMax>
<type>0</type>
<cName></cName>
<answer_image>Assets/Images/ans8.png</answer_image>
<answer>No</answer>
<correct_answer>The correct answer is No.</correct_answer>
<page_reference>Chapter 9, page 450</page_reference>
<movie></movie>
<sound></sound>
<task>Drag and drop the check icon. After returning from the day s service cal
ls you have a CMOS battery, a 9-Volt battery, and a laptop battery to dispose of
. Which can you throw in the regular trash?</task>
<xMin>179</xMin>
<xMax>290</xMax>
<yMin>45</yMin>
<yMax>217</yMax>
<type>1</type>
<cName></cName>
<answer_image>Assets/Images/ans9.png</answer_image>
<answer></answer>
<correct_answer></correct_answer>
<page_reference>Chapter 9, page 450</page_reference>
<movie></movie>
<sound></sound>
<task>Enter your answer in the space below. You have a chemical solvent that
you need to dispose of. What is the acronym for the document that would contain
the proper handling and disposal instructions?</task>
<xMin></xMin>
<xMax></xMax>

<yMin></yMin>
<yMax></yMax>
<type>0</type>
<cName></cName>
<answer_image>Assets/Images/ans10.png</answer_image>
<answer>MSDS</answer>
<correct_answer>The correct answer is MSDS.</correct_answer>
<page_reference>Chapter 9, page 450</page_reference>
<movie></movie>
<sound></sound>
<task>Enter your answer in the space below. What action should be taken befo
re disposing of a CRT monitor? You should ______________it.</task>
<xMin></xMin>
<xMax></xMax>
<yMin></yMin>
<yMax></yMax>
<type>0</type>
<cName></cName>
<answer_image>Assets/Images/ans11.png</answer_image>
<answer>discharge</answer>
<correct_answer>The correct answer is discharge.</correct_answer>
<page_reference>Chapter 9, page 452</page_reference>
<movie></movie>
<sound></sound>
<task>Enter your answer in the space below. What acronym is commonly associa
ted with the graphic shown? It is part of a copyrighted software installation. I
f you do not agree the software installation will not continue.</task>
<xMin></xMin>
<xMax></xMax>
<yMin></yMin>
<yMax></yMax>
<type>0</type>
<cName></cName>
<answer_image>Assets/Images/ans12.png</answer_image>
<answer>EULA</answer>
<correct_answer>The correct answer is EULA.</correct_answer>
<page_reference>Chapter 9, page 455</page_reference>
<movie></movie>
<sound></sound>
<task>Enter your answer in the space below. As part of your routine preventi
ve maintenance duties you rearrange noncontiguous parts of files on the hard dri
ve. This is known as ______________ the drive.</task>
<xMin></xMin>
<xMax></xMax>
<yMin></yMin>
<yMax></yMax>
<type>0</type>
<cName></cName>
<answer_image>Assets/Images/ans14.png</answer_image>
<answer>defragmenting</answer>
<correct_answer>The correct answer is defragmenting.</correct_answer>
<page_reference>Chapter 9, page 465</page_reference>
<movie></movie>
<sound></sound>
<task>Enter your answer in the space below. After you and the user have veri
fied all is working on the system, you should ask yourself if this problem could

have been ____________.</task>

<xMin></xMin>
<xMax></xMax>
<yMin></yMin>
<yMax></yMax>
<type>0</type>
<cName></cName>
<answer_image>Assets/Images/ans13.png</answer_image>
<answer>prevented</answer>
<correct_answer>The correct answer is prevented.</correct_answer>
<page_reference>Chapter 9, page 465</page_reference>
<movie></movie>
<sound></sound>
<task>Enter your answer in the space below. In the last step of the six step
troubleshooting method, you should _______________ what happened.</task>
<xMin></xMin>
<xMax></xMax>
<yMin></yMin>
<yMax></yMax>
<type>0</type>
<cName></cName>
<answer_image>Assets/Images/ans15.png</answer_image>
<answer>document</answer>
<correct_answer>The correct answer is document.</correct_answer>
<page_reference>Chapter 9, page 465</page_reference>
<movie></movie>
<sound></sound>
</tasks>
</lab_connection>