Professional Documents
Culture Documents
Agenda
Introduction to Tiers
Benefits and misconceptions
Impact of IT availability trends on required
facility Tier level
Certifications
Training
More Tier information
Tier I
Tier II
Tier III
Tier IV
Chronology
Topology introduced in 1996 with update in 2008
Operational Sustainability introduced July, 2010
4
TIER I
Tenant
None
TIER II
Tenant
1 Shift
TIER III
Standalone
1+ Shifts
100%N
20-30
100%N
40-50
90%N
40-60
TIER IV
Standalone
24 by
Forever
90%N
50-80
20-30
40-50
100-150
150+
No
No
Maybe
Yes
20%
30%
80-90+%
100+%
12
85
208,480
Many +
human error
28.8 hours
18
100
208,480
Many +
human error
22.0 hours
30-36
150
12-15 kV
Some +
human error
1.6 hours
30-36
150+
12-15 kV
Fire+ EPO +
human error
0.8 hours
99.67%
99.75%
99.98%
99.99%
3
1965
3 to 6
1970
15 to 20
1985
15 to 20
1995
5 Complete
0 In-progress
Design documents
14 Complete
3 In-progress
10 Complete
8 In-progress
Design documents
33 Complete
23 In-progress
As of March 1, 2011
10
11
Site Certification:
Topology + Operational Sustainability
Tier III Gold Certifications awarded
UnitedHealth Care, Next Technology Center
Target Corporation, Target Technology Center
Brooklyn Park, MN
Target Corporation, Target Technology Center
Elk River, MN
Fujitsu Services, London North Data Centre
London, UK
12
14
15
Morgan Stanley
Nationwide Mutual
Insurance
Progressive Insurance
Saudi ARAMCO
Social Security
Administration
State Farm Insurance
Target
United Health
US Bank
VISA
Basic Capacity
Redundant Components
Concurrent Maintenance - applies to
Each and Every component and path on
a planned basis*
Tier IV Fault Tolerance - anticipates a single,
mechanical or electrical system or
equipment event and subsequent
consequential impact(s)*
* Excludes EPO (North America only), fire, single-corded
IT equipment, incorrectly installed dual-corded IT
equipment, sabotage, rules violations, and/or mistakes.
See Standard for additional details and exclusions.
16
17
18
19
Battery
THREE POWER PATHS
ONE POWER PATH
COMPUTER
HARDWARE
20
SINGLE POINTSOFFAILURE
UPS system level failure
Major circuit breakers (2-20)
Minor circuit breakers (20-500)
Plugs and receptacles (21-505)
Electrical connections (258-6180)
Human error
False EPO
Utility
Generator
Battery
COMPUTER
HARDWARE
1
2
3
4
5
21
SINGLE POINTSOFFAILURE
Go to UPS failure
Human error
False EPO
A/B circuiting errors
Customers/Users
100s
Network Nodes
100s
Applications
10s to 100s
Operating System
10s to 100s
Hardware
22
Site
23
Site Restoration
to
1hr
Hardware Restore
to
1hr
Software Restore
to
2hr
Telecom Restore
to
hr
TOTAL OUTAGE
to
4hr
24
25
Tier I Tier II
N
N+1
1
No
No
No
No
No
No
Tier III
N+1
1 active,
1 inactive
No
Yes
No
Load
Yes
Tier IV
N after
any
failure
2 active
Yes
Yes
Yes
Yes
Yes
Worst
2
1
5
3
2
7
1
1
6
1
2
1
1
1
1
3
1
Netherlands
Russia
Saudi Arabia
Slovakia
Spain
South Africa
Taiwan
Thailand
Turkey
United Emirates
United States
Venezuela
1
15
2
1
3
1
6
1
1
3
30
1
Tier Standard:
Operational Sustainability (New 2010)
Operational Sustainability is defined as the
behaviors and risks beyond design Topology
that impact the ability of a data center to meet
business objectives over the long term.
31
(Previous
Years)
2009
(Previous
Incidents
Years)
Manufacturer
19%
(25%)
211
52%
(43%)
Design
4%
(3%)
20
5%
(5%)
External Environment
0%
(14%)
10
2%
(4%)
Installation
15%
(7%)
25
6%
(7%)
Operations
16
62%
(51%)
144
35%
(41%)
100% (100%)
410
32
26
100% (100%)
33
Features
Infrastructure
Operating conditions
Pre-operational
35
Conclusions
Tier Standards for Data Centers
Topology + Operational Sustainability
For owner/operators and buyers of hosting services
Together, assure life-cycle business value
Downtime frequency, duration, and recoverability
CapEx and OpEx effectiveness
Life-cycle (resale) value
36
More Information
Tier Standard: Topology at
http://uptimeinstitute.org/content/view/302/281/#TierClassification
Tier Standard: Operational Sustainability at
http://uptimeinstitute.org/content/view/302/281/#Operation
al-Sustainability
Current world-wide listing of ATD engineers at
http://atd.uptimeinstitute.com/award_list.htm
Certified sites or certifications in process at
http://professionalservices.uptimeinstitute.com/tiercert.htm
Upcoming ATD and ATS seminars at
http://atd.uptimeinstitute.com/schedule.htm
Tier Myths and Misconceptions at
http://professionalservices.uptimeinstitute.com/myths.htm
37
Questions
38