Professional Documents
Culture Documents
t en th e di t io n
Chapter 9
Performance Management
and Appraisal
2005 Prentice Hall Inc.
All rights reserved.
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Performance management
The process employers use to make sure
employees are working toward organizational
goals.
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An Introduction to Appraising
Performance
Why appraise performance?
Appraisals play an integral role in the employers
performance management process.
Appraisals help in planning for correcting
deficiencies and reinforce things done correctly.
Appraisals, in identifying employee strengths and
weaknesses, are useful for career planning
Appraisals affect the employers salary raise
decisions.
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Classroom
Teaching
Appraisal By
Students
Figure 91
2005 Prentice Hall Inc. All rights reserved.
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Realistic Appraisals
Motivations for soft (less-than-candid)
appraisals
The fear of having to hire and train someone new
The unpleasant reaction of the appraisee
A company appraisal process thats not conducive
to candor
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Continuous improvement
A management philosophy that requires
employers to continuously set and
relentlessly meet ever-higher quality, cost,
delivery, and availability goals by:
Eradicating the seven wastes:
overproduction, defective products, and unnecessary
downtime, transportation, processing costs, motion, and
inventory.
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910
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Appraising performance
Comparing your subordinates actual performance
to the standards that have been set; this usually
involves some type of rating form.
Providing feedback
Discussing the subordinates performance and
progress, and making plans for any development
required.
2005 Prentice Hall Inc. All rights reserved.
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How to measure?
Graphic rating scales
Alternation ranking method
MBO
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Graphic
Rating Scale
with Space
for
Comments
Figure 93
2005 Prentice Hall Inc. All rights reserved.
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Source: James Buford Jr., Bettye Burkhalter, and Grover Jacobs, Link Job Description
to Performance Appraisals, Personnel Journal, June 1988, pp. 135136.
Figure 94
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Performance
Management Outline
Source: www.cwru.edu.
Figure 95a
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Performance
Management
Outline
(contd)
Source: www.cwru.edu.
Figure 95b
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Performance
Management
Outline
(contd)
Source: www.cwru.edu.
Figure 95c
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Figure 96
2005 Prentice Hall Inc. All rights reserved.
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Note: + means better than. means worse than. For each chart, add up
the number of 1s in each column to get the highest-ranked employee.
Figure 97
2005 Prentice Hall Inc. All rights reserved.
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15%
20%
30%
20%
15%
high performers
high-average performers
average performers
low-average performers
low performers
Narrative Forms
2005 Prentice Hall Inc. All rights reserved.
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Developing a BARS:
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AppraisalCoaching
Worksheet
Figure 98
2005 Prentice Hall Inc. All rights reserved.
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Table 91
2005 Prentice Hall Inc. All rights reserved.
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Example of a
Behaviorally
Anchored Rating
Scale for the
Dimension
Salesmanship Skill
Figure 99
2005 Prentice Hall Inc. All rights reserved.
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Halo effect
Occurs when a supervisors rating of a subordinate
on one trait biases the rating of that person on
other traits.
Central tendency
A tendency to rate all employees the same way,
such as rating them all average.
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Table 92
2005 Prentice Hall Inc. All rights reserved.
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Bias
The tendency to allow individual differences such
as age, race, and sex to affect the appraisal
ratings employees receive.
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Table 93
2005 Prentice Hall Inc. All rights reserved.
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Performance
Contract
Figure 910
2005 Prentice Hall Inc. All rights reserved.
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Checklist
During the
Appraisal
Interview
Figure 911
2005 Prentice Hall Inc. All rights reserved.
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Figure 912
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HR Scorecard
for Hotel Paris
International
Corporation*
Figure 13
2005 Prentice Hall Inc. All rights reserved.
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Key Terms
performance appraisal
performance management
graphic rating scale
alternation ranking method
paired comparison method
forced distribution method
critical incident method
behaviorally anchored rating
scale (BARS)
management by objectives
(MBO)
electronic performance
monitoring (EPM)
unclear standards
halo effect
central tendency
strictness/leniency
bias
appraisal interview
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