Gartner 2016 Re Sumo

Tecnologia de Informao
Fernando S. Meirelles
Professor Titular de TI e Fundador do GVcia
Fernando.Meirelles@fgv.br
Sumrio Gartner, 11/2016
Gartner Symposium ITXPO 2016

Resumo de 40 Apresentaes
(busque texto pelo autor ou Binder.pdf)
16 20 October 2016
Orlando, Florida
#GartnerSYM
The Top 10 Strategic Technology

Trends for 2017
David W. Cearley
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express written permission of Gartner, Inc. or its affiliates. 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Intelligent
Digital
Advanced Machine Learning & AI
Augmented & Virtual Reality
Intelligent Apps
Digital Twin
Intelligent Things
Blockchain & Distributed Ledger
Conversational Systems
Mesh App & Service Architecture
Digital Technology Platforms
Adaptive Security Architecture
Mesh
Intelligent Apps and Intelligent Things: Intelligence Anywhere and Everywhere

Physical
Intelligent Sensors
Robots
Smart Appliances
Drones
Smart Medical Devices
Autonomous Vehicles
Obvious
Inconspicuous
Operational Applications
Advanced Chatbots
Smart Security & Operations
Virtual Assistants
Smart Enterprise Apps
Smart Advisors
Virtual
#GartnerSYM
6
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Intelligent Apps: Intelligent Operational Applications

Opportunity
Move from manual to automated inspection
of burger bun production to ensure and improve quality
Data and Analytics
Photo-analyze over 1,000 buns per minute for color,
shape and seed distribution
Continually adjust ovens and process automatically
Result
Eliminate thousands of pounds of wasted product
per year
Speed production; save energy
Reduce manual labor costs
#GartnerSYM
7
Digital Twin: Blending the Digital and Physical Worlds
Digital twin is a dynamic software model of a thing or system

that relies on sensor and/or other data to understand its state,
respond to changes, improve operations and add value.
It includes a combination of
metadata
condition or state
event data
#GartnerSYM
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analytics
Conversational Systems: The Mesh Is Dynamic and Pervasive
Work
Car
Home
A Shifting Set
of Endpoints
At the Game
Desk
Person
With
Customer
Environment
>25B em 2020
Away
Restaurant
Retail
Multiple Approaches for Conversational Systems

Messaging Platforms
Bot Frameworks
Enterprise VPAs
#GartnerSYM
General VPAs
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Digital Technology Platforms: Conversational AI-Powered Platforms
"Alexa order a pizza"

Conversational AI and IoT
2017 onward
Mobile and Cloud
2007-2016
Internet and Web Applications
1998-2007
Client/Server and GUIs
1990s
PCs and File-Sharing LANs
1980s
Minicomputers
1970s
Mainframe Systems
1960's
The ability to converse with AI-enabled platforms transforms the customer

experience. CEOs must ensure their CIO/CTO is actively engaged.
#GartnerSYM
The Danger of Missing Trends

The Nexus of Forces (and others) will accelerate
digital disruption in the post-great-recession era.
Enterprises must become more threat-aware.
#GartnerSYM
2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Mobility
Wearable Technologies
Mobile Applications
Social Media
Software Defined
Internet of Things
User Experience Design
Cloud Computing
Disruption
Bio Sensors
Counterfeit Reality
Crowdsourcing
Quantum Computing
#GartnerSYM
Augmented Reality
Gamification
Extreme Collaboration
3D Printing
Big Data
2014 2015 2016

50% 41% 39%
37% 31% 27%
32% 27% 25%
34% 26% 21%
36% 24% 21%
11% 17% 21%
13% 11% 15%
12% 12% 10%
8% 11% 9%
10%
9% 9%
Top Performers Are Investing in BI, Not ERP

Q. Please indicate the top three technology areas where your company/business unit/government or public entity will be spending the highest amount of
new/discretionary funding in 2016.
Showing technology areas that were mentioned within

top three by more than 10% of overall respondents
Top Performers
Typical Performers
Trailing Performers
BI/Analytics
47%
38%
31%
Cloud Services/Solutions
34%
26%
29%
Digitalization/Digital Mktg.
20%
17%
8%
Infrastructure and Data Center
20%
22%
27%
Mobility and Mobile Applications
16%
14%
16%
Cyber/Information Security
13%
16%
20%
Enterprise Resource Planning
8%
22%
22%
30%
30%
Networking, Voice and Data Comms.
8%
12%
13%
(n = 178)
Percentage of respondents. Up to three responses allowed. Coded open-text responses.
#GartnerSYM
(n = 2,165)
(n = 171)
What's Next? We Become Data
#GartnerSYM
From Inside to Outside: The Next Digital Revolution

Information and
Technology
Value and Risk
Leadership
and Culture
Flipping to
Digital Leadership
Building the
Digital Platform
#GartnerSYM
2
Seizing the Digital

Ecosystem Opportunity
Key Technologies Will Deliver Change

Q. In your opinion, which three of these technologies have the most potential to change your organization over the next five years?
81%
48%
43%
Advanced Analytics
Internet of Things
Digital Security
Machine
Learning
22%
Virtual
Customer
Assistants
19%
Augmented
Reality
13%
Blockchain
10%
Autonomous
Vehicles
7%
Smart
Robots
6%
Percentage of respondents to select each technology in top three

#GartnerSYM
40%
Business
Algorithms
The Biggest Barrier to Success Is Skills

Q: What is your biggest barrier to achieving your objectives in your role?
26%
17%
8%
Skills/Resources
Funding/Budgets
Percentage of total responses. Total answering: Top five responses, n = 2,299

Showing selected responses. Coded open-text responses.
Management
Sponsorship/
Understanding/
Relationships
#GartnerSYM
8%
Culture/Structure
of Organization
5%
Technology
Challenges
(Legacy, Security, etc.)
Disappearing Data Centers

Enterprise Computing Workloads
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Source: Gartner August 2016
2016
2018
On Premise
2020
2022
Off Premise
Cloud Provider
#GartnerSYM
5
2024
Business-Driven IT
The Issue:
Business Not Willing to Wait for IT.
Cloud Services Proliferating.
Standards Impossible.
Costs Escalating.
The Choice:
(At least) 29% of IT spend is

outside the IT organization
Other
18%
Marketing
11%
Does IT Set the Standards? (No)

Does IT Focus on Mode 1 Only? (No)
Can IT Reset the Playing Field? (Yes)
Source: Gartner Inc.
#GartnerSYM
IT
71%
Bimodal is the practice of managing two separate

but coherent styles of work one focused on
predictability and the other on exploration.
Mode 2 is
exploratory,
experimenting to
solve new problems.
Mode 1 is
predictable, improving
and renovating in more
well-understood areas.
#GartnerSYM
3
4. Mode 2 Is Your Nursery

DevOps
Innovation Management
Adaptive Sourcing
Lean Startup
Agile
Design Thinking
#GartnerSYM
"We are one of the most sought after

video games worldwide, we are
launching products that combines
digital and physical
... we are more like Nike or a Starbucks,

you know. Digital is a great enhancer
but it doesn't replace the fundamental
basic physical product experience."
Lego Group CEO
Jrgen Vig Knudstorp
#GartnerSYM
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AND PROPRIETARY
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Source:
CNBC,
AprilI 2016
"All of the growth is coming from the

technology that we're rolling out "
"Innovation such as drone deliveries
means customers can experience the
convenience of having their Supreme
pizza delivered via air to their door."
"We've always said that it doesn't
make sense to have a 2-tonne
machine delivering a 2-kilogram order"
Dominoes Pizza Enterprises CEO
Don Meij
#GartnerSYM
Sources: Reuters and CNBC, April 2016
CEOs See Customer Perceived

"Digital Product Value" Rising
2015
60
61
54
40
Digital Insurance Services
2019
50
38
36
30
Wireless Connectivity
Media Integration
Autonomous Driving
70
10
Self-parking
Heads-up Display
20
Digital Dashboard
53
36
48
31
21
Manufacturing
Healthcare
Retail
Bank &
Insurance
37
30
24
Services
46
42
Media
Wholesale &
Transport
Approximately what proportion of the customer perceived value of your products and services is digital?
#GartnerSYM
n=396, CEOs and senior business executives
Conversational Systems: A Dynamic and Pervasive Device Mesh
Multichannel UX Across a Range of Personas, Scenarios

and Interface Modalities
See
Hear
Touch
Screens
Work
Driving
Home
Mobile devices
Sensors
Smell
Taste
and more
PCs
Customer
Things
Employee
With
Customer
At the Game
Walking
#GartnerSYM
Shopping
Drones
Autonomous
Agents
Dining
Robots
vehicles
The Context Mining Pipeline

Context store
Object
states
"Big
Data"
Data
Ingestion
(Streaming,
Adapters)
In-memory
On-disk
Data
Security,
Privacy
Knowledge
graph
Data
Quality
Event
log
Data
Integration
Input
log
Fixed
Analysis
(Rules,
CEP)
Metadata
(models)
Context
Adaptive
Data
Analysis
(Predictive, Injection
Prescriptive
Analytics;
Learning)
#GartnerSYM
Decision
Management
Build Up Your Expertise in Key Technology Domains

90%
C-Level Execs
(79%/76%)
70%
62%
85%
77%
Over the next 2 years
technology
domains will
dominate
digital business
investment
during next
2-5 years
Over the next 5 years

Net: Over the next 2-5 years
Arrows: Higher/Lower for C-level Execs
43%
68%
37%
62%
37%
35%
30% 32%
32% 28%
53% 53%
42%
33%
35%
30%
20%
10%
Data Science & Cybersecurity

Analytics
Internet of
Things
API & Services Web-Scale

Platform Design Infrastructure
Machine
Learning & AI
Source: Survey in IT skills transformation and investments, 3Q16

Base: n = 60 Gartner Research Circle Members (29 C-level executives NB. very low base)
Q. Which, if any, of the following technology domains do you plan on investing in ? Over the next 2 years/over the next 5 years.
#GartnerSYM
UX Design
C-Level Execs
(45%/38%)
17%
3D Printing
18%
17% 15%
Robotics
Predictions About the

Future Increasingly
Become Predictions
About What Disrupts
Our Lives
#GartnerSYM
4
The Top 10 Strategic Predictions for 2017 and Beyond
100M
30%
20%
$10B
Shopping
augmented
Browsing
with no screen
Abandon
mobile apps
Changed by
algorithms
2020
2020
2019
2020
2022
20%
$1x7
<3%
$1T
40%
2019
2018-2020
Of activities
involve digital
giants
2021
Innovation
Increased data
versus
center
modernization
storage
Blockchain
business
Saved with
IoT
Cut healthcare
costs
2022
2020
#GartnerSYM
5
Bns
Digital Disrupter Scale
Secondary Effects
DD5
Autonomous AI
Urban Design, Insurance,

Laws, Car Ownership
DD4
3D Printing
Organs, Manufacturing, End

Chinese Dominance?
DD3
1,000s
Conversational
UX and Bots
Teaching, Literacy, Social

Engagement
DD2
Remote Drones
Delivery, Surveillance,
Inspection
DD1
10s
Augmented
Gaming
More Games
1,000,000s
100,000s
100s
#GartnerSYM
9
By 2020, 30% of Web Browsing Sessions Will

Be Done Without a Screen
Recognize: "Voice-first"
interactions are here..
Prioritize: Conversational UX Bot

Interactions Machine Learning
Respond: Build industry use
cases and open APIs.
Analysis by: Andrew Frank
Near-Term Flag: By YE17, 5%

of consumer-facing websites
feature audio interfaces
(aka voice-enabled "chatbots").
Consider This
Secondary effects
will be more
disruptive than the
initial digital change
DD5
#GartnerSYM
Through 2019, Every $1 That Enterprises Invest

in Innovation Will Require an Additional $7 in
Core Execution
Recognize: How far your "legacy" IT

environment is behind
Audience
Profile Data
Facial
Recognition
Emotion
Detection
Voice
Recognition
Prioritize: Modernization Innovation

Transformation: Not the other way round
Respond: Evaluate Mode 2 in terms
of Mode 1 investments.
#GartnerSYM
Analysis
by: Allie
Young, Pat Sullivan
25
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10
By 2020, 40% of Employees Can Cut Their

Healthcare Costs by Wearing a Fitness Tracker
Recognize: People are nowhere

near physically active enough.
Prioritize: Corporate Health
Monitoring Fitness Programs
Fitness Coaching
Respond: Align metrics to outcomes

for employees in your industry.
Analysis by: Manjunath Bhat and Angela McIntyre
Near-Term Flag:
By YE17, multinational
corporations sponsor the
use of wearable fitness
tracking devices.
IT Spending Outside IT Is at Historic Lows, but Could

Reach 50%
Energy and Utilities
Insurance
Healthcare Providers
Manufacturing and Natural
Retail
Media
Services
Transportation
Wholesale Trade
Banking and Financial Services
Communications
Education
Government
87
87
86
85
84
84
83
82
82
81
81
79
79
IT Department
#GartnerSYM
13
13
14
15
16
16
17
18
18
19
19
21
21
Outside IT Department
n
2,234 worldwide
for Gartner,
each industry
equals
100%,
2016reserved.
Gartner
CIO and
Agenda
Survey
3 = CONFIDENTIAL
AND respondents;
PROPRIETARY Itotal
2016
Inc. and/or
its affiliates.
All rights
Gartner
ITxpo are
registered trademarks of Gartner, Inc. or its affiliates.
2012 Outside IT Dept.
38%
21%
17%
2020 Organizations
Growing Digital Business
50%
Digital Business, an Opportunity to Expand IT Influence

Business Unit IT
Team or Department
Shadow IT:
Influence
Informal Channels
Risk Acceptance
"Just Enough" Security
"Run" to be Centralized
Freedom to Innovate
Decentralized IT:
Control
#GartnerSYM
Formal Policy/Governance
Preapproved Choices
Business Case Prioritization
Sourcing and Security
Synchronization
Customized Services
IT or Shared
Services Organization
Digital Business:
OT Standards
IT Advanced Tech Group Channel
Research and Development
Outreach
Support New Capabilities
Centralized IT:
Standards-Based Decisions
Preferred Tier 1 Technology
"Can't Be Wrong Once" Security
Sourcing and Vendor
Management Excellence
Value- and Risk-Optimized
Sourcing Insight Where Context Is

Standard
Decision
Smart
Decision
Insight
Situation Awareness
Context Data
Global
sources of
context
Enterprise
Web
Cloud
#GartnerSYM
3
IoT
When to Automate, When to Call for Help?

Cost of
error
Business-Altering
Decisions
Advantage
of ContextAwareness
Competitive
Risk
Decisions
Standard
Policy
Decisions
Routine
Business
Decisions
Machine Decider
#GartnerSYM
Operational Decisions
Business
Risk
Decisions
Tactical and Strategic Decisions
Human Decider
Types of Big Data Waiting to Be Mined

89%
Currently analyzing
82%
22%
26%
70%
34%
67%
Planning to analyze
65%
38%
65%
42%
Net (currently/planning)
62%
38%
62%
30%
58%
24%
58%
38%
56%
33%
52%
45%
21%
33%
32%
56%
36%
27%
23%
24%
32%
34%
20%
23%
27%
31%
13%
Q. Which types of big data does your organization currently analyze and which do you plan to add to your analytics in the future?
Base: Investing/Planning to invest (Q01) (n = 146)
Source: "Survey Analysis: Practical Challenges Mount as Big Data Moves to Mainstream" (G00289494)
#GartnerSYM
6%
29%
24%
5%
16%
15%
11%
5%
7%
8%
Blockchain Core Concepts

Mechanism for adding trust
in an untrusted environment
An irrevocable record of significant data
and events, such as monetary transactions,

property records or other valued assets
just a passive data record, but can
optionally add dynamically programmed

behavior to events
Create and exchange multivarious assets
and forms of value
#GartnerSYM
6
Mobile Solutions Demand Digital Ethics

"I worry that the apps I use know too
much about me due to the data I share"
Responses from a survey of 1000 consumers in the
U.S. conducted by Gartner in 3Q15.
Digital Ethics Strategies

Observe
social
conventions
Reformist
Conservative
Strongly agree 7
6
5
Challenge
social
conventions
Neither agree nor disagree 4

3
2
Revolutionary
Evangelist
Strongly disagree 1
0%
10%
20%
#GartnerSYM
Challenge legal
boundaries
Observe
legal
boundaries
Digital Business Continues to Evolve

2000
Web
2005
E-Business
2013
Digital
Marketing
2020
Digital
Business
#GartnerSYM
2
CONFIDENTIAL AND PROPRIETARY I 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or it's affiliates.
Algorithmic
Business
Bytes: The Inexorable Growth of Data

In 2015 we created
2,500 exabytes of
data every DAY.
Over 500,000 new

devices connect
to the internet
every HOUR.
Global internet
traffic is running at
over 220 terabytes
every MINUTE.
We send more than

2.5 million emails
every SECOND.
That's 100 million

Blu-ray disks!
90% of all data in the world has been created in the last TWO years,
90% of all data is UNSTRUCTURED.
More/Better data can enable better decisions in the future. Ensure you
build the data/analytics capabilities essential to grow your digital business.
#GartnerSYM
3
Who owns the data?

What can we do with the data?
"It's complicated" is NOT a sufficient answer. Ownership is not enough.
CEOs must elevate digital ethics into a critical discipline
#GartnerSYM
6
Data + Analytics = Algorithmic Business
ACTION
DATA
ALGORITHM
Algorithmic business is the

industrialized use of complex
mathematical algorithms pivotal to
driving improved business decisions
or process automation for
competitive differentiation
Algorithms capture the knowledge that turns raw data into valuable insight.
Use them to drive speed, scale and consistency in your digital business.
#GartnerSYM
8
Algorithms Drive Revenues and Differentiation
Also
bought:
Customer
who bought
this item:
Amazon Recommendations
Map and Crowdsourced Routing
Detailed Crop Insurance
Increases Online Revenue
Deliver More Accurate Results
Outcompete Other Insurers
Algorithms applied to huge datasets allows highly accurate, personalized

offerings. Take advantage of this to drive revenue and differentiation.
#GartnerSYM
9
Algorithms, AI, Bots, Chatbots Learn Your ABC!
is for algorithms which deliver the ability to capture and productize knowledge,
and also for artificial intelligence (AI) which enables systems to better handle
unstructured data and identify relationships.
is for bots, small software modules/programs designed to automate

repetitive tasks like finding and displaying information. They may utilize AI to
manage more unstructured data and complex tasks.
is for chatbots which use AI to process human language, and so redefine the
user interface to bots, especially in areas like customer service and
as virtual assistants.
Algorithms, AI, bots and chatbots are transforming the user experience.
CEOs must prepare their organizations to embrace the new paradigm
#GartnerSYM
17 CONFIDENTIAL AND PROPRIETARY I 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or it's affiliates.
Digital Business Leads to New Digital Competition

Legacy Twin
Home
Transportation
Health
Utilities
Cities
Hospital
Healthcare
Insurance
Credit
Stored Value
Financial
Payment
Already Digital
Factory
Physical
Cars
Digital Twin
Loans
Social Networks
Search
Apps
Gaming
Fitness
Savings
Equities
Digital Advertising
Media
What Enterprises (Should) Fear

Connected Thing
Plumbing
Apps & Software
Hub/Aggregator
"Apps"
APIs
Apple
CarPlay
APIs
Google
Now &
Nest
APIs
Apple
Health
Auto
Home
Health/Self
#GartnerSYM
6
Ecosystem Giants Win!
Cortana, tell me when

patient Smith's temperature
is above 37 C
#GartnerSYM
7
"If You Can't Beat Them, Join Them"

General Motors MyLink
Audi
Buick
Cadillac
Chevrolet
Citron
Ferrari
Ford
GMC
Honda
Pre-2016
Post-2016
#GartnerSYM
Hyundai
Motor
MercedesBenz
Mitsubishi
Motors
Opel
Porsche
Peugeot
Seat
koda Auto
Suzuki Motor
Volkswagen
Volvo
Ten Years
Ago
Today
Ten Years
From Now
Exploration
Discovery
Exploitation
We are moving from "cloud-maybe" to "cloud-first"

to "cloud-only" whether we like it or not!
#GartnerSYM
1
Assessing Where Users Are With Cloud Computing, 2016
Anger
2%
Resisters
10%
Adventurers
Denial
SelfService
Bargaining
Depression
Acceptance
#GartnerSYM
Source:
Gartner Inquiry
DashboardI
4 CONFIDENTIAL
AND PROPRIETARY
Mainstream
58%
2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Pragmatists
30%
All Enterprise Vendors Are Engaged in Cloud Computing

Hardware
Open
Source
Software
Beware!
With more
perspectives comes
both opportunity
and confusion.
Service
Providers
#GartnerSYM
CSP
Personal
Cloud
Be Prepared for Blurring of Roles, Decision Rights

and Authority Around and Through the Cloud
Social
networking
Consumer
Technology
Mobile
systems and
applications
Media
players
Meters and
sensors
Operational
Technology
HVAC
control
systems
Email
Collaboration
Governance
Dashboard
Performance
Reliability
and risk
Cloud
Security
Budget and
asset
management
Energy
management
systems
Asset
analysis
Workplace
applications
BI
Hosted
services
Business
Technology
Business
processes
Business
applications
Back-office
applications
Networking
Production
information
management
#GartnerSYM
"Traditional"
IT
Select Technology to Convert Data into Decisions
Situational data
Examples of increasing decision

sophistication & value in a
maintenance context
Machine learning
Financial / risk optimized

Predictive forecasting
Transactions
Operational diagnostics
Context
Statistical analysis
Condition based planning

Time-based planning
Simple decision logic
Data
Analytics
#GartnerSYM
16 CONFIDENTIAL AND PROPRIETARY I 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or it's affiliates.
Identify failure
Business decisions
Sophistication
Sensor data
Digital twin
Potential Problem A Widening

Gap Between CIO and CEO
The culture of IT as a deferential supply
function runs deep.

But CEOs have recently become new
"converts" to tech as a strategic tool.
CEOs unable to convey clear tech
"orders" are misunderstood then
get frustrated.
CIOs unpracticed at influencing
business agenda, disappoint.
CC: Susanne Nilsson via Flickr
#GartnerSYM
4
Example: Bigger Data Leads to Bigger Returns

Opportunity:
Produce entertainment content that optimizes interest, buzz,
appeal, membership and viewership
Data and Analytics:

25M users; 30M plays/day (incl. rewinds, fast-forwards and pauses);
1B hours of streaming video watched per month; 4M ratings/day;

3M searches/day
Geolocation, time and device information

Integrated Nielsen and social media data from Facebook and Twitter
Results:
Developed plot adaptation, scenes, colors and selected actors for its "House of Cards" series
Committed $100M for two full seasons of the show
#GartnerSYM
Start With a Discussion About Digital Courage
New
New
ways of products
and
engaging
New ways customers services
of running
operations
New
business
models
New
ways of
working
New
markets
Digital Value
Data
Connection
Algorithms
#GartnerSYM
IP
Represented/
Stored Value
Products and Services Are Becoming Ecosystems

Manufacturers
Communications
Entertainment
Navigation
#GartnerSYM
9
Satellite
Monsanto
Precision
Planting
"Integrating" Multiple
Ecosystems
Cargill
John Deere
(JDLink)
#GartnerSYM
2-Sided Platform: Examples
#GartnerSYM
3-Sided Platform: Examples
#GartnerSYM
20
Yottabytes to
brontobytes?
billion
connected
devices
(1027)
54.1
exabytes
generated
IoT
#GartnerSYM
3
Holistic
view of
customer
citizen
patient
"Algorithmic business is
the industrialized use of
complex mathematical
algorithms pivotal to
driving improved
business decisions or
process automation for
competitive differentiation"
#GartnerSYM
11 11 2016
CONFIDENTIAL
Gartner, Inc.AND
and/or
PROPRIETARY
its affiliates. AllI rights
2016
reserved.
Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Trust & Verify
Reliability of
the source:
Previous experience.
Free or paid data.
Geographic location,
jurisdiction.
Triangulation:
Comparable
other sources.
Similar direction.
Pattern analysis.
#GartnerSYM
Rating by others:
"Like" the data?
Collected metadata
via usage.
End-User Computing Is Increasingly Bimodal

Two modes of IT, each designed
to address different information and
technology goals:
Mode 1
Is Traditional
Mode 2
Is Exploratory
Common
Operating
Environment
Personalized
Ecosystems
Support
Service Desk
Self-Service
Peer Support
Walk-Up Service
Devices
Standardized
BYOD
Personal
Preferences
Workspaces
Offices
Cubicles
VPN
Collaboration
Anywhere,
Anytime Access
Context Aware
App
Delivery
Controlled
Device-Specific
Tightly Managed
Cloud-Based
Mixed Approaches
Isolation
IT must strike the balance that supports business and individual needs
#GartnerSYM
2
Device Evolution
Screens
Bigger, higher resolution and more ubiquitous
Cutting the cables
Connectivity, display, power, docking
Smaller devices
Wearables, thinner lighter mobiles, "things"
Bigger devices
Wall-sized displays walls as displays
Cameras, microphones,
pens, sensors
Gesture, presence,
Hybrid devices
collaboration, documentation
Greater flexibility in designs and
increased modularity
Nontraditional devices Nontraditional suppliers

#GartnerSYM
5
Source: Bluescape
The 7 Key Principles

Adopt a self-service
culture
Thin the client
Evaluate everything
through a
bring your own
(BYO) lens
Segment users
based on use
cases one size
never fits all
Focus on securing
the data rather
than managing
the device
Pilot, don't test
Move beyond
traditional imaging
#GartnerSYM
8
Postmodern ERP: Fundamentally Different

1980s-1990s
1990s-2000s
2010s +
Best-of-Breed
Monolithic ERP
Postmodern ERP
Tactical purchasing of "best"

solutions by function
Strategy = Vendor
Suites where possible
Business-driven
Delivery-agnostic
Should balance
control and agility
Fragmented
Monolithic
Holistic and integrated
Silo focus
Little coherence
Coherence focus
Glacial agility
7 to 10+ years min. life
Life cycle based on

business capabilities
Complex, point to point
Tight within the solution sets
Federated, loosely coupled and

"differentiated" connecting
technology
Orientation
Domain function
Transaction data
End-to-end value chains
Governance
Fragmented
IT controlling
Business controlled
Strategy
Architecture
Planning
Integration
#GartnerSYM
5
10 UGLY Things !!
Smart City Definition

Smart
Education
Smart
Utilities
Smart Public
Services
Smart
Buildings
Smart
Healthcare
Smart City Operating

Governance Framework
Smart
Transportation
A Smart city is an urbanized area where multiple public and private sector entities cooperate to
achieve sustainable outcomes through the analysis of contextual real-time information shared
between multiple domains, especially sector-specific, and operational technology systems.
#GartnerSYM
4
Jumping the S-Curve and the Eye of Ambiguity

Conduct
experiments
Make choices
#GartnerSYM
Improve
status quo
Create
options
Data and Analytics:

The Heart of Digital Business Platform
Partners
Customers
Customer
Experience
Platform
Ecosystem Platform
Data and
Analytics
Platform
IoT Platform
Things
#GartnerSYM
2
Employees
Information
System
Platform
Analytics Will Dramatically Improve Your Ability to

Measure
Understand
Decide
Identify Key Performance

Indicators
Identify the Most Important

Attributes
Identify Creative Choices
Set Goal/Target Values for

Performance
Find Associations
Assiduously Monitor Actual

Values
Determine Leading Indicators
Forecast Performance
Measures
Create Custom Groups

Blend Disparate Data Sources
Drill Into Details
Build Taxonomy and Ontology
Build Transparency Into Who

and How Decisions Are Made
Provision: Simulation,
Optimization, Experimental
Design and Driver-Based
Planning
Extreme Devil's Advocacy
Holistic City View Across Stakeholders

Warning: Improving These Skills Has a Profoundly Positive Impact on Your Business
#GartnerSYM
7
Resource Allocation: California ISO
Market Price
Visualization
Grid
Intelligence
Crisis
Intelligence
Geographic
Intelligence
Source: Space-Time Insight
#GartnerSYM
Renewable
Intelligence
What Is Changed?
The Internet of Things
creates a digital version
of physical world devices.
Digital business creates

new business designs
through merging the
physical with the digital.
Algorithmic business applies

the knowledge encapsulated
in algorithms business gets
smarter and more powerful!
#GartnerSYM
6
Advanced Analytics Feeds Algorithmic Business

Advanced analytics creates:
Algorithmic business adds:
Outputs that can be used to
Speed how quickly transactions
optimize or improve outcomes
can be processed
Mathematical algorithms that generate Scale number of both simultaneous
repeatable results
and interrelated connections
Analysis
Cognition
Descriptive
What happened?
Data
Diagnostic
Why did it happen?
Decision Action
Predictive
What will happen?
Prescriptive
What should I do?
Decision Support
Decision Automation
#GartnerSYM
7
Output
Business Trends (What We See):

2017
2016
Sun, 16 Oct 2016 2:00 PM - 2:45 PM
Personalizing the Student Experience

Glenda Morgan , Terri-Lynn B. Thayer
Catch it on www.gartnereventsondemand.com
2015
1. Competency-Based Education
2. Reinventing Credentials
1. Student Success
1. Student Success
2. Reinventing Credits
6. "Revenue" Diversification
7. Increasing Political Intervention
8. Innovative Learning Spaces
6. Breaking Boundaries
7. (Re) Thinking Business Models
8. Increasing Political Intervention
7. Learning Analytics
8. Data-driven Decisions
3. Analytics Everywhere
4. Ranking
5. Breaking Boundaries
9. Productivity Metrics
10. Recruiting
Runners Up
Personalization
E-Research
5 New
7 Retained
#GartnerSYM
6
3. Reinventing Credits
4. Analytics Everywhere
5. Institution Branding
9. Innovative Learning Spaces

10. E-Research
Bonus Trends
Digital (in) Strategy
Ed-Tech boom
5 Retired
7 Retained
3. Glocal Competition for Students

4. (Re) Thinking Business Models
5. Retreating Political Responsibility
9. Consumerized Expectations
10. E-Research
Bonus Trends
Race Against the Machine

An Aging Workforce
7 Retired
5 Retained
Audience Poll
Answering as the CIO of a bank:
What are the 3 dominant words that come to mind when
considering technology disruption in banking?
#GartnerSYM
6
Magic Quadrant for BI Platforms
From "Magic Quadrant for Business Intelligence and Analytics Platforms," 05 February 2013, G00239854
#GartnerSYM
Cognitive Expert Advisors

Machine Learning
Software-Defined Security
expectations
Hype Cycle
for Emerging
Technologies,
2016
Connected Home
Blockchain
Autonomous Vehicles
Smart Robots
Nanotube Electronics
Micro Data Centers
Software-Defined Anything (SDx)
Gesture Control Devices
IoT Platform
Commercial UAVs (Drones)
Affective Computing
Smart Data Discovery
Virtual Personal Assistants
Natural-Language Question Answering
Brain-Computer Interface
Conversational User Interfaces
Enterprise Taxonomy and Ontology Management
Volumetric Displays
Smart Workspace
Human
Personal Analytics
Augmentation
Quantum Computing
Data Broker PaaS (dbrPaaS)
Neuromorphic Hardware
Virtual Reality
Context Brokering
802.11ax
Augmented Reality
General-Purpose Machine Intelligence
4D Printing
Smart Dust
As of July 2016
Innovation
Trigger
Peak of
Inflated
Expectations
Trough of
Disillusionment
Years to mainstream adoption:

less than 2 years
2 to 5 years
From "Hype Cycle for Emerging Technologies, 2016," 19 July 2016 (G00299893)
#GartnerSYM
8
Slope of Enlightenment
Plateau of
Productivity
time
5 to 10 years
more than 10 years
obsolete
before plateau
DBMS Market Clock

Consider "Advantage" and "Choice"
assets new data models
Begin to consider moving from
"Replacement" phase technologies
to others with a longer life and more
commoditization
DBMS appliances have moved
to Replacement
dbPaaS has moved to Cost
Asset Types Commoditize to the Outside!
Source: Gartner (September 2016)
#GartnerSYM
1
Hype Cycle for Education, 2016 A CIO Toolbox
Personalized Student
Experience Years to mainstream adoption:
expectations
Learning Analytics
Competency-Based Edu Platforms
SaaS SIS
Digital Assessment
Affective Computing
Classroom 3D Printing
MOOC Platforms
Exostructure Strategy
SIS International Data Interoperability Standards

Institutional Analytics
DevOps
Hosted Virtual Desktop Services
Open Microcredentials
SaaS Administration
Applications
Virtual Worlds
Mobile Learning Smartphones
Integration Brokerage
Adaptive E-Textbooks
Big Data in Education
Student Retention CRM
IDaaS
VR/AR in Edu
Smart Machine
Edu Applications
Li-Fi
Tin Can API
Blockchain in Edu
BYOD Strategy
E-Textbook
Cloud HPC/CaaS
Citizen Developers
Alumni CRM
Robotic Telepresence
Bluetooth Beacons
less than 2 years

2 to 5 years
5 to 10 years
more than 10 years
obsolete before plateau
Master Data
Management
Wireless as a Service
Digital Preservation of Research Data
Learning Stack
Gamification
Adaptive Learning Platforms
Open-Source SIS
As of July 2016
Innovation
Trigger
#GartnerSYM
Peak of
Inflated Expectations
Trough of
Disillusionment
Slope of Enlightenment
time of Gartner, Inc. or its affiliates.

10 CONFIDENTIAL
AND PROPRIETARY
2016 (G00289614)
Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks
Source:
"Hype Cycle
for Education,I 2016
Plateau of
Productivity
How Would It Impact Your Organization

If Everything Is Listening, Acting and Replying?
Smartphone to Bus:
I'm Waiting.
Building to Maintenance Provider:

My Furnace Is About to Fail.
Bus to Smartphones:
I'm Running
10 Minutes Late.
Parking Meter to Car:

I'm the Closest
Available Spot.
Street to Nearby Autos:

I'm Closed From
10 a.m. to 3 p.m. Today.
#GartnerSYM
7
Car to Parking Meters:

I Need to Park Somewhere.
Digital screens at restaurants allow clients to:

1. Look at menu
2. Identify nutritional content of each item
3. Identify allergies
4. View remotely the kitchen as their food is prepared
5. Engage customers with games
6. Buy premium entertainment to accompany meals
7. Pay the check
Restaurants can:
One restaurant chain saw a 10% to 20%
1. Modify menus at any time
increase in sales with digital menus
2. Suggest a wine to accompany meal ordered
featuring attractive photos of menu items.
#GartnerSYM
3. Upsell
Mapping Mobile Maturity to Digital

Business Case No. 1
1. Smartphone
detects sudden
deceleration.
2. Smartphone
interrogates
passenger clothing for
vital signs.
6. Estimates for repairs sent

to smartphone from different
companies. Negotiations
ensue to get best price and
delivery.
7. Meanwhile, smartphone
interrogates nearby video
cameras to collect digital
evidence of the car crash
as it occurred.
8. Smartphone
notifies next of kin
via text messages
and Facebook.
9. Smartphone
sends information
portfolio to law firms
for assessment.
3. Smartphone sends
information to medical
emergency first
responders and opens
up communications
lines for survivors.
4. Smartphone
interrogates vehicle
systems for damage
report.
5. Damage report sent
to fire, police, towing,
and insurance
companies.
Development
tools
Data loss
prevention
Device and
application
management,
mobile policies
and
procedures

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Tecnologia de Informao

Sumrio Gartner, 11/2016

Gartner Symposium ITXPO 2016

The Top 10 Strategic Technology

Advanced Machine Learning & AI

Augmented & Virtual Reality

Blockchain & Distributed Ledger

Mesh App & Service Architecture

Digital Technology Platforms

Adaptive Security Architecture

Intelligent Apps and Intelligent Things: Intelligence Anywhere and Everywhere

Smart Medical Devices

Smart Security & Operations

Smart Enterprise Apps

Intelligent Apps: Intelligent Operational Applications

Digital Twin: Blending the Digital and Physical Worlds

Digital twin is a dynamic software model of a thing or system

Conversational Systems: The Mesh Is Dynamic and Pervasive

Multiple Approaches for Conversational Systems

Digital Technology Platforms: Conversational AI-Powered Platforms

"Alexa order a pizza"

Mobile and Cloud

Internet and Web Applications

Client/Server and GUIs

PCs and File-Sharing LANs

The ability to converse with AI-enabled platforms transforms the customer

The Danger of Missing Trends

User Experience Design

2014 2015 2016

Top Performers Are Investing in BI, Not ERP

Showing technology areas that were mentioned within

Infrastructure and Data Center

Mobility and Mobile Applications

Enterprise Resource Planning

Networking, Voice and Data Comms.

Percentage of respondents. Up to three responses allowed. Coded open-text responses.

What's Next? We Become Data

From Inside to Outside: The Next Digital Revolution

Seizing the Digital

Key Technologies Will Deliver Change

Percentage of respondents to select each technology in top three

The Biggest Barrier to Success Is Skills

Percentage of total responses. Total answering: Top five responses, n = 2,299

(Legacy, Security, etc.)

Disappearing Data Centers

Source: Gartner August 2016

(At least) 29% of IT spend is

Does IT Set the Standards? (No)

Bimodal is the practice of managing two separate

4. Mode 2 Is Your Nursery

"We are one of the most sought after

... we are more like Nike or a Starbucks,

"All of the growth is coming from the

Sources: Reuters and CNBC, April 2016

CEOs See Customer Perceived

Digital Insurance Services

n=396, CEOs and senior business executives

Conversational Systems: A Dynamic and Pervasive Device Mesh

Multichannel UX Across a Range of Personas, Scenarios

The Context Mining Pipeline

Build Up Your Expertise in Key Technology Domains

Over the next 2 years

Over the next 5 years

Arrows: Higher/Lower for C-level Execs