THE UNIVERSITY OF TRINIDAD & TOBAGO

FINAL ASSESSMENT/ EXAMINATIONS DECEMBER 2012

Course Code and Title: COMM 1001 Communication Skills
Programme: Bachelor of Applied Science
Date: Monday 10th December, 2012

Time: 9:00 a.m. 12:00 noon

PLEASE READ ALL INSTRUCTIONS CAREFULLY BEFORE YOU BEGIN THIS

EXAMINATION.

Instructions to Candidates
1. This paper has 13 pages and 27 questions.
2. There is one (1) question in SECTION I, twelve (12) questions in SECTION II and
fourteen (14) questions in SECTION III.
3. You are required to answer ALL questions for a total of 100 marks.
4. Duration of exam is 3 hours.
5. All answers must be written in the spaces provided on the question paper.
6. You must return the question paper and other writing paper to the Invigilator at the
end of the examination.
Key Examination Protocol
1. Students please note that academic dishonesty (or cheating) includes but is not limited to
plagiarism, collusion, falsification, replication, taking unauthorised notes or devices into an
examination, obtaining an unauthorised copy of the exam paper, communicating or trying to
communicate with another student during the examination, and being a party to
impersonation in relation to an examination.
2. The above mentioned and any other actions which compromise the integrity of the academic
evaluation process will be fully investigated and addressed in accordance with UTTs
academic regulations.
3. Please be reminded that speaking without the Invigilators permission is NOT allowed.

The University of Trinidad & Tobago

December 2012 Final Examinations
(COMM 1001)

Page 1 of 13

THE UNIVERSITY OF TRINIDAD & TOBAGO

SECTION I
(12 points)
Use the space provided below to write a Speech Outline for an informative OR persuasive
presentation on ONE of the following topics. Do not exceed three (3) main points.
1. THE ROLE OF TECHNOLOGY IN NATIONAL DEVELOPMENT
2. SAFETY IN THE WORKPLACE
3. THE IMPACT OF POLLUTION
4. EFFECTIVE COMMUNICATION IN THE WORKPLACE
5. THE ROLE OF WOMEN IN INDUSTRY

The University of Trinidad & Tobago

December 2012 Final Examinations
(COMM 1001)

Page 2 of 13

THE UNIVERSITY OF TRINIDAD & TOBAGO

The University of Trinidad & Tobago

December 2012 Final Examinations
(COMM 1001)

Page 3 of 13

THE UNIVERSITY OF TRINIDAD & TOBAGO

SECTION II
(43 points)

1. Name five (5) ESSENTIAL STEPS (in sequence) for preparing effective oral
presentations? (5 points)

2.

State three (3) PURPOSES of oral presentations. (3 points)

3.

Name five (5) factors or considerations in conducting an AUDIENCE

ANALYSIS for an oral presentation. (5 points)

The University of Trinidad & Tobago

December 2012 Final Examinations
(COMM 1001)

Page 4 of 13

THE UNIVERSITY OF TRINIDAD & TOBAGO

4.

BRIEFLY describe the four TYPES of oral presentations. (4 points)

5. Name three (3) techniques that can be used as ATTENTION-GETTERS in oral

presentations. (3 points)

6. Name three (3) techniques that can be used to end an oral presentation on a
HIGH NOTE. (3 points)

The University of Trinidad & Tobago

December 2012 Final Examinations
(COMM 1001)

Page 5 of 13

THE UNIVERSITY OF TRINIDAD & TOBAGO

7. State five (5) examples of PHYSICAL BEHAVIOUR that enhance oral
presentations. (5 points)

8.

Name two (2) reasons for MOVEMENT or BODY MOTIONS during oral
presentations. (2 points)

9.

Name two reasons for using GESTURES to enhance oral presentations. (2

points)

10. Name four (4) characteristics of VOCAL BEHAVIOR for effective oral
presentations. (4 points)

The University of Trinidad & Tobago

December 2012 Final Examinations
(COMM 1001)

Page 6 of 13

THE UNIVERSITY OF TRINIDAD & TOBAGO

11. What are two (2) problems associated with PITCH. (2 points)

12. Name five tips or suggestions that help to overcome STAGE FRIGHT or
APPREHENSION. (5 points)

The University of Trinidad & Tobago

December 2012 Final Examinations
(COMM 1001)

Page 7 of 13

THE UNIVERSITY OF TRINIDAD & TOBAGO

SECTION III
(45 points)
1. What is the difference between HEARING and LISTENING? (2 points)

2. Describe the four (4) STAGES OF LISTENING. (4 points)

3. Describe four (4) TYPES OF LISTENING. (4 points)

The University of Trinidad & Tobago

December 2012 Final Examinations
(COMM 1001)

Page 8 of 13

THE UNIVERSITY OF TRINIDAD & TOBAGO

4. Name four (4) BARRIERS to listening? (4 points)

5. Why are TEAMS formed? (2 points)

6. What is the key difference between a GROUP and a TEAM? (2 points)

The University of Trinidad & Tobago

December 2012 Final Examinations
(COMM 1001)

Page 9 of 13

THE UNIVERSITY OF TRINIDAD & TOBAGO

7. Name four (4) ADVANTAGES of forming groups or teams. (4 points)

8. State four (4) characteristics of a SELF-DIRECTED team? (4 points)

9. Name and briefly explain the four (4) PHASES of team development. (4 points)

The University of Trinidad & Tobago

December 2012 Final Examinations
(COMM 1001)

Page 10 of 13

THE UNIVERSITY OF TRINIDAD & TOBAGO

10. Name four (4) FUNCTIONAL OR POSITIVE group task roles in teams. (4
points)

11. Name four (4) FUNCTIONAL OR POSITIVE group relationship roles.

(4 points)

12. Name three (3) DYSFUNCTIONAL OR NEGATIVE group roles. (3 points)

The University of Trinidad & Tobago

December 2012 Final Examinations
(COMM 1001)

Page 11 of 13

THE UNIVERSITY OF TRINIDAD & TOBAGO

13. What do you understand by COGNITIVE CONFLICT? (2 points)

14. What do you understand by AFFECTIVE CONFLICT? (2 points)

The University of Trinidad & Tobago

December 2012 Final Examinations
(COMM 1001)

Page 12 of 13

THE UNIVERSITY OF TRINIDAD & TOBAGO

PLEASE RETURN COMPLETE EXAM PACKAGE TO THE INVIGILATORS

The University of Trinidad & Tobago

December 2012 Final Examinations
(COMM 1001)

Page 13 of 13

THE UNIVERSITY OF TRINIDAD & TOBAGO

The University of Trinidad & Tobago

December 2012 Final Examinations
(COMM 1001)

Page 14 of 13