Any Time. Any Place. Any Process.

Company Overview
Aegis is a global leader in business process
outsourcing (BPO) and has over two decades of
leadership in customer lifecycle management.
Built on the mantra of personalized solutions and
the co-creation of value, Aegis is one of the
fastest growing BPO companies in the world. An
Essar Group enterprise, Aegis offers the benefits
of a global delivery model, robust financial
stability, deep industry expertise, comprehensive
and flexible solution offerings, and a rich interna-
tional talent pool. Aegis serves more than 135
clients from 42 delivery centers with more than
39,000 employees across India, Philippines,
United States, Costa Rica, New Zealand, Sri
Lanka, Australia, Kenya and South Africa.

The Essar Group is a dynamic, high performance,

multi-national conglomerate with a balanced
portfolio of assets in the manufacturing and
services sectors of Steel, Energy, Power,
Comunications, Shipping Ports & Logistics, and
Construction.
Services
Global Footprint
Customer acquisition, service and retention, up-sell/cross-sell, travel planning and reservations,
Aegis CRM product inquiries, account billing, technical support US 4,025 Costa Rica 493
Early stage receivable, third party recoveries, data analytics, strict compliance adherence, India 23,449 South Africa 1,307
Aegis Collect payment processing capability, SAS 70 certification, skip tracing Philippines 8,909 Sri Lanka 405
Aegis Engineering Hydrocarbon, petro chemical, metallurgy, power, OSBL/ISBL ANZ 1,709 Kenya 88

Aegis Health Revenue Cycle Management, claims processing, adjudication, eligibility and benefits

Aegis RapidText
Transcription, real-time & offline video captioning, time coding and indexing, data entry and www.aegisglobal.com
verification services, e-publishing
info@aegisglobal.com
Aegis Spend Transformational procurement outsourcing in the areas of source-to-contract processes,
Management procure-to-pay processes, and invoice automation

Technology driven business solutions in the areas of unified communication, network

Aegis Tech infrastructure, information security and applications, and business consulting
 Personalized Business Process Outsourcing Major Clients
The Aegis Advantage Banking
Global leader in personal banking in N. America and
Leader in Customer Life Cycle Management Global delivery model with redundancy and data
Australia
Operational excellence through long term customer security
Worlds leading consumer credit provider
relationships Six sigma and COPC quality standards Worlds leading financial services provider
Effective and efficient processes through continous 20+ years of domain experience Global leader in credit card processing and services
innovation and improvement Global leader in investment, banking and insurance
services
Total Customer Lifecycle Management Insurance
Global leader in insurance products and services

Lead Generation

Lead Profiling UKs leading specialist adjuster

Lead Management Indias fastest growing insurance service provider
Customer Indias leading individual and group insurer
Prospecting

Analytics

Telemarketing
T
Telecom

Digitization/ Transcription
iption Data
Inbound
I and Outbound Sales Global leader in mobile telephony
Customer

Billing managementt Management
Field
F pick up Worlds leading internet service provider
Aquisition

Data entry
O
Order Verification

Coding Services USs leading telecom service provider
USs leading voice based application developer
Indias leading telecom company

Reminder calls
Order Processing Indias leading chain of mobile equipment

Pre charge off collections Activation/
Order Status
Travel and Hospitality

Post charge off
recoveries
Collections
CLM Order
Processing




Billing Enquiries
Account Management Worlds leading online travel company
USs leading airlines carrier
USs leading car and truck rental company
Worlds leading online travel agency

Welcome calls Australias leading public transportation system
Retention
Penetrating
Pen other product line

Affinity programss Cross-sell/

Up grade of existing services Health Payers

Customer surveysys Management Upsell
Cross
Cro - sell packages

Third Party Verification
cation Worlds fastest growing health insurance company
Customer
Care/ Worlds leading healthcare and well-being company
Maintenance
Issue Resolution Indias leading third party health insurance provider

Customer Contact Management
Ma USs leading health insurance provider

Issue Reporting and Tracking
Health Providers
Awards and Excellence Certifications USs leading health care provider
COPC Indias leading health care provider
Recognised as a Leader in 2010 The Global Outsourcing 100 list by IAOP
2009 MVP Quality Award for quality best practices SAS 70
Asia M&A Award for M&A Deal of the Year BS7799
NASSCOM Award for Best Innovation 2008 and Top 15 BPO Ranking ISO 14001
Philippines Employer of Choice ISO 9001:2000
Aegis features among leading12 companies in the Gartner Magic Quadrant