Ian Monroe

1135 W. Lunt Ave. #301 Cell: (407) 625-6942

Chicago, IL 60626 ian@ianmonroe.com
http://www.ianmonroe.com
Professional Experience
Responsible for all technical operations of the premier fine art auction house in the
Leslie Hindman Auctioneers Midwest. Handled all hardware and software support for a mixed-platform network,
IT Specialist including Windows servers, as well as Windows 7, XP, and Mac workstations, in an
Chicago, IL Active Directory environment. Development and maintenance of websites, including
3/2010 - present e-commerce using Drupal and bercart, in a LAMP environment. Operation and
maintenance of multiple online live-bidding platforms. Worked closely with marketing
and production personnel on internet marketing, email marketing, and social media
strategy.

Freelance Writer, Web
Programmer, Computer
Consultant
Chicago, IL
12/2008 - present
Wrote technology and arts & culture articles on a freelance basis for publications
including h+ Magazine, the American Bar Association Journal, WindyCitizen.com,
Medill Reports Chicago, and others. Provided expert-level consulting services to
individuals and small businesses. Developed web sites for small business clients,
including e-commerce sites using Drupal and bercart.

Orlando Weekly Maintained all online content for www.orlandoweekly.com, a newspaper website
serving one of the top twenty media markets in the United States. Nominated for
Web Editor/I.T. Manager Best Weekly Newspaper-Affiliated Web Site Eppy award from Editor & Publisher
Orlando, Florida
magazine in 2006 and 2007. Duties included processing and posting articles, reviews,
12/2001 - 12/2008
images, and related materials, developing new content and website functionality, and
database and web programming with MSSQL, ASP and VBScript. Managed online
advertising systems. Helped to increase website revenues by more than 800% over
three years. Simultaneously, provided all technical support services for the business
network. Supported file, email, web, and database servers, both Win32 and Mac
clients, printers, and associated software. Authored editorial content such as cover
stories, music reviews, interviews, and columns. Supervised interns, managed large
projects.

University of Central Florida
College of Education
System Administrator
Orlando, Florida
9/1999 - 12/2001
Supported 250+ node network for faculty and staff of the College of Education,
including support for workstations and servers. Taught classes for university faculty
on technology and new media. Evaluated and recommended hardware and software
for purchase. Assisted in the development of content such as web pages,
presentations, and digital video. Helped design a technical support operation
including phone support, asset tracking and auditing, and break/fix work

University of Central Florida Hardware and software support for a large networked environment. Supported
Windows 3.1, 95, 98, and NT workstations and servers. Relational database
Computer Store programming using Microsoft Access 97.
Computer Repair Technician
Orlando, Florida
6/1997 - 9/1999

Orlando Computer Exchange
Computer Repair Technician
Orlando, Florida
9/1996 - 6/1997
Repair and support for hardware and software issues in a retail environment. Retail
sales of new and used PC hardware. Built clones to order for retail sales. Supported
DOS/Win 3.x, and Windows 95.

Education Northwestern University - Medill School of Journalism

Master of Science in Journalism, 12/2009
Specialization in interactive storytelling. Training included beat reporting,
health and science reporting, arts reporting, as well as multimedia
production, including audio and video for the web.
University of Central Florida
Bachelor of Science in Liberal Studies Computer information technology,
12/2001
Liberal Studies degree with a minor in Computer Information Technology,
and a specialization in art.

Published clips & references provided upon request

 Ian Monroe
Technical skills Web Programming:
HTML/CSS, ASP, VBScript, PHP, Java, Actionscript 3/Flash, MS-SQL,
Drupal, Wordpress, Dreamweaver CS4

Multimedia Authoring:
Digital audio and video creation, Sony Vegas, Ableton Live, Audacity, Flash
CS4, Photoshop CS4, InDesign CS4

Software:
Familiar with most standard office software applications

Provided expert technical support and web development services on a freelance

basis to small businesses and individuals since 1996. Experience with search engine
optimization, A/B testing, content management and social media platforms.
Experience with wireframing, user interface design, and audience research. Worked
with third-party API integrations and frameworks, including Wordpress, Drupal,
Authorize.net, Google Maps, jQuery and YUI.

Experience creating content, including beat reporting, online journalism, academic

writing, graphics, and interactive presentations. Firm grasp of AP style, and editing
for print and web. Familiarity with pre-press processes and file standards. Familiarity
with online advertising processes and systems, including OpenAds, Google AdWords
and 24/7 RealMedia. Experience with capturing and interpreting analytics data with
Google Analytics and WebTrends.

I am a technology generalist, with a highly developed ability to translate extremely

complex technical material into language which won't intimidate non-technical
audiences.

Platforms: Windows 3.x, 9x, NT, 2000, XP, 2003, Vista, 7, Server; Mac OS 8.x, 9.x,
10.x; Linux
Hardware: Extensive experience with PC hardware/troubleshooting, Mac
hardware/troubleshooting, Network hardware/troubleshooting including Cisco routers
and switches
Microsoft Certified Professional
A+ certification in DOS/Windows
Personnel and project management experience

Published clips & references provided upon request