Nokia Messaging Support Summary (Mar 3, 2009)

About the Service:

Nokia Messaging is a hosted internet service enabling end-users to use their existing POP/IMAP email
accounts to get push email service on Nokia devices
End users need to have an existing email account with a Service Provider (e.g. Gmail) other than
Nokia and use these accounts to subscribe to Nokia Messaging.
User sign-up to the service on a web page entering their email credentials (email address/username
and password) plus additional account information, also mobile number is needed to be inserted in
international format (e.g. for Finland +358401234567 )
After sign-up, a configuration message is sent to the device and the application can be downloaded and
installed following the given link

Important:

Nokia Messaging 1.0 is free until Nokia Messaging 1.1, when ecommerce will be introduced to countries
under Commerical Readiness.
A Nokia E75 Bundle will be offered in select countries. It includes Nokia Messaging permanently install
on an E75, including a lifetime subscription tied to the device.
Operator Readiness rollout is eminent.
User needs to be aware that there are possible data traffic fees depending on his/hers contract with the
operator.
Sign up, Log in and Online Support information(FAQs) for Nokia Email Service can be found from
http://email.nokia.com
Further online support is provided at http://europe.nokia.com/A41211084

Common Issues
To be able to sign up to the service consumer needs to have an existing POP/IMAP email account
Nokia Messaging is available for certain Nokia S60 phones, models are defined at
http://email.nokia.com
Sign up and usage of the service is free for Nokia Messaging 1.0 phase but consumer must pay any
data transfer charges which may occur from the data transfer (for the network operator)
If email password is changed it also needs to be changed at Nokia Messaging web site and in the
client, othervise emails will not be pushed to phone anymore.

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Web

S60 Client

Nokia Messaging product web page at

http://email.nokia.com, is available for the following
purposes:

Nokia Email Service S60 client is needed for email

receiving in the phone. There are certain settings
which need to be checked in case emails are not
coming to the client

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Sign up to the service

Client reinstallation by sending the
installation link again
Attaching multiple user IMAP/POP email
accounts to service
Password change
Security question change
Service cancellation

If the service will be cancelled from the web page the

user is not immediately able to login to the service
with the same username.
Large Supported ISPs:
9 Gmail
9 Yahoo!
9 Hotmail

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No active data plan or WLAN access

Incorrect settings for sync schedule,
Settings > When to sync contain settings
for sync schedule and roaming
Incorrect credentials, Settings > Advanced
> Account info contain User name,
Password and Access point settings

As of week 9 the following countries have

achieved Technical Readiness:
UK, Finland, Germany, Netherlands, Singapore,
Australia, Spain, Venezuela, Italy, Denmark, Norway,
Czech, Slovakia, South Africa and Hungary. Indonesia
and Malayasia are scheduled for week 10 and will be
the first countries the Nokia E75 Bundle is launched.
All other countries are covered in the Wave 2 and
Wave 3 Rollout launch plan.

HTLM support has been added.

Purchase
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Nokia Messaging 1.0 is a free service to use on as many devices as a customer wished.
Nokia Messaging 1.1 will contain ecommerce, requiring customers to pay for service after the 30 day
trial period. This feature will be enforced only in the countries covered under Commerical Readiness.

For countires achieving Operator Readiness, ecommerce will only be allowed for customers
using Operator we do not have agreements with. All other customers will need to subscribe to
Nokia Messaging through their Nokia registered Operator.
9 The Nokia E75 Bundle consists of an E75 device with Nokia Messaging preinstalled. Once Nokia
Messaging is activated on Nokia E75 it contains a lifetime subscription.
Support
All Nokia Contact Centers, with the exception of China have been trained on Nokia Messaging 1.0.
Nokia Messaging Support pages will be available in all Technically Ready countries. An example of the support
pages can be found at: http://europe.nokia.com/A41211084. These pages contain:
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A Quick Guide to the service

FAQs
A list of Compatible devices
A link to email.nokia.com

Devices

Location of NM Client

NM Install/Setup

E51, E61, E61i

The client not pre-loaded

and there is no icon for
Nokia Messaging download
or setup.

User must find out about Nokia Messaging and go to the

My Account website to sign up and send an SMS with a
download link.
That downloads the latest client from the website.

N73, N78, N82,

N95, N95 8GB,
E51, E65, E90

There is a Download! Icon

on the devices menu but
not on the devices startup
screen.

Client is NOT pre-loaded, but in countries that have

achieved technical readiness, the user clicks the
Download! link. Nokia Messaging is in the list of apps
they can download from the Nokia download website.
The Download server can determine the device type
and whether the user is a technically ready country.

E66, E71, E63

Pre-Loaded Client
Not pre-installed, but the
Nokia Messaging setup
package is in the firmware.
The user just runs the
package to install it.

These device may have an old client, which is usable,

but is only at Gimet SP1 level, which means
One mailbox only
It has issues that cause more load on the Nokia
Messaging server not a problem to the user
Care should ask E66 and E71 users with a pre-loaded client,
if they want to upgrade the client. Some customers might not
want to upgrade the client if:
The pre-loaded version is working fine
They don't need multiple mailboxes
They express conceren about a possible the data charge
for the 2.5MB download
Note: Upgrading the client on E66 and E71 does not require
a firmware upgrade.

E75 (Nokia
E75 Bundle planned
available week
10)

The E75 will come with

Freestyle preinstalled

Freestyle is already installed on the E75, but not set up. So

the purpose of On Device Setup (ODS) on an E75 is to set up
the Freestyle client.