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4sentMalaysiatourismindustrySWOTanalysis
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Nowadaystourismindustryinmalaysiahadbeengrowalotanditsbecomeoneofthemajjorattractionfor
polititionsandeconomistinMalaysia,asbelowwewantanalysthisindustryaccordingtotheSWOT
analysis.
Strenghts
OneofthestrenghtsisthatthemostofpeopleinmalaysiaunderstandEnglishlanguagesothey
cancommunicatewithtourists.
BecauseinMalaysiathereare3diffrentculturelivingtogethersotouristscangetfamiliartodiffrent
cultureslikeIndians,LocalMalaysiansandchiniesthiscanbeoneofsignificantattractionsfor
touristwhomvisitMalaysia.
Weaknesses
BecauseMalaysiaisquitlyconsiderasnewarrivalstothisindustrymaybetherequimentsand
servicesarenotcompletlyacomplishedyetforthatreasonlowquilitystrenghtsinmyviewisoneof
themainweaknessesforexamplestaxiservicesinMalaysiatherewasseveraltimesthatthe
costumersarenotcompeletlysatisfiedwiththisservice.
Opportunities
theMalaysiageographicsituationisclosetothecountryneighbourssoinmyviewcloseproximitry
toasianneighboursisoneoftheopportunities.
Threats
ThemajorthereattotheMalaysiatourismindustryisthethreatofnewarrivalstothisindustryfor
examplesingapourisoneofthecompetitorsinthisindustryforMalaysia.
TodayMalaysiaistheonethecountrythatpeopleallovertheworldwanttogothereandseetheirnature,tourism
inMalaysiahelpalottotheireconomy.
AnalysisofthemainStrengths,Weaknesses,OpportunitiesandThreatswithinthetourismsector.
Strengths
MalaysiaisanIslamiccountrybuttherearemanynightclubs,bars,fashionsshowandalsotherearemany
beachesthatpeoplewhowanttobronzingcangothereandenjoytheirtime.
SecondstrengththatIwanttomentionisMalaysiaisneartosomecountriesthatalsohavegood
destinationattractionforinstance:Singapore,ThailandandIndonesia.
WEAKNESSES
InmyopinionthemainweaknessofMalaysiaissomepartofthiscountryissafe,cleanandalsowiththe
peoplethatfamiliarwithothernationality,butsomeothersdonothavethisgoodpositions.
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4sentMalaysiatourismindustrySWOTanalysis
TheservicequalityisthesecondweaknessinMalaysiaitmeanssometaxidriversdonthaveagoodand
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cleantaxisandalsosomepartsofthecitythereisntgoodwithahighqualityLRT.
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Opportunities
ThemajoropportunityofMalaysiais,thepeoplewhowanttogotoMalaysiacanflightwiththeoneofthe
cheapestairlineintheworld.
AirAsiagivechancetothetouriststhatwanttoflighttoMalaysiaInagoodprice.
Threats
RegionalsafetyistheoneofthereatthatIthinkMalaysiatouristisfaceby.ItmeansMalaysiaislocatedin
AsiapacificandissometimesdangerforTsunami,terrorism.
AnotherthreatistheneighborscountryofMalaysiaalsotrytoimprovetheirtourismindustrylike
Singapore,SingaporeisthemajorthreatinthissectorofMalaysiatourism.
GUYSITHINKHEREWEARESUPPOSETODISCUSSSWOTANALYSISFORREDANG
RESORT......NOTFORMALAYSIATOURISM...
howtourismaffectsREDANGingeneral,becausewealldontknowredang,theteachersaiditsgoodfor
ustoassume...asthetourguiderwearesupposetosellRedangtothetourists...
SWOTANALYSISFORREDANGRESORT.
STRENGTHS
ITsolutionsRedanghasupgradeditspropertieswithtechnologythatnotonlycreates
multipurpose,multifunctionalinteriorsbutalsoentertainstravelers.Agoodexampleofthis
relatestotheintroductionofMicrosoftSurfaceatRedanghotel.Thenewtechnologyoffers
guestsavirtualconciergeandentertainmentexperience.
RedangResortisGreenGlobeCertified,meaningthatthestaffiscontinuallytrainedbylocal
governmentrunenvironmentorganizations.Onceinaweektheyinvitethelocalvendorstothe
hoteltodisplayandselltheircraftitems.Theymonitorandconserveallwateruseonproperty
andelectricalequipmentssuchasJacuzziblowers,spasteamrooms,outdoorlightingfor
walkways,refrigerationequipmentsetcareusedontimes.Theyalsorecyclefoodandoffice
paper,reducingtheuseofallthehazardouschemicals.
LuxurybrandpositioningRedangResort'sstrategyfocusesonthedevelopmentoflifestylebrandsat
aleisurepricepointsupportedbyinnovativemarketingthatmakesanemotionalconnectionwith
customers
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4sentMalaysiatourismindustrySWOTanalysis
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Theyemployguestcoordinators,whoaretrainedtobeexpertsinhumanrelations,tomake
guestsfeelathome,coordinatingtheguestactivitiesandmakingsurethateverythingworksthe
wayitshould.TheypracticeTotalQualityManagementthroughoutalllevelsofstaff.
Winnerofthousandsofawardsincluding.
6timesPlatinumachievementaward20042009
2000Thomascookawardforbesthotelchainandbestweddingandhoneymoonhotel
2006Malaysianairwaysbestindependenthotelgroup
SixtimewinneroftheGoldTravelLifeAwardbyVirginHolidays.
TripAdvisorawardedthemthe2007and2008World'sMostRomanticAllInclusiveResort.
Travel+LeisureMagazineawardedthemoneofthetop25hotelsinAsiafor2002,2006and
2008.
TheyearnedtheTravelWeeklyMagellanAwardforOverallEcoFriendlyResortin2008.
2007AsiaTravelAwardsforBestAllInclusiveResort13thyearinarowandtheConsumer
FavoriteAllInclusiveResort.
WEAKNESS
LuxurybrandsmidscaleandupscalehotelbrandsleaveRedangResortsvulnerabletoany
potentialglobaleconomicdownturns,particularlygiventhateconomytravelaccommodationis
gainingincreasedpenetrationinmajordestinationmarkets.
Theyneedtobetterpositionthemselvesagainstcompetition,otherluxuryresortsandother
populardestinationsforhoneymoonsandfamilies.
Theyneedtocommunicatethetheirviewonenvironmentalissues.Forexample,Redangbeach
resortreceivedaGreenGlobeCertificationforcommitmenttonaturalresources,buttheydon't
advertiseorcommunicateit!Inthiseconomicdownturn,Malaysianswanttofeelgoodabout
spendingtheirmoneyinsociallyresponsiblewaysandtheGreenGlobeCertificationishighly
prestigious.
OPPORTUNITIES
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CreatingajointventurewithStephenFoongsBridal,creatingapresenceonallofthemajor
weddingplanningwebsites,Parents'Magazineandonlocaltelevision.
PromotetheirresortsatallBridalandChild/BabyexposinmajorcitiesinMalaysiaandin
neighboringcountieslikeSingaporeandIndonesia,inordertoreachthelargestnumbersoftheir
targetmarket.Theycanmakeuseofhighdefinition,interactivesalespitchesthatwillallow
honeymoonersandfamiliestobooktheirvacationsonthespot.Theycouldalsoattendthe
NationalWeddingShowinKualaLumpureveryApril.
Duringtheeconomicdownturn,theyneedtoplayupthe"allinclusive"angleoftheirresortthat
iscreatingamarketingcampaignthatemphasizesonthemoneysavingaspectsoftheirvacation
destinations,andthatguestsdon'tneedtoworryaboutextraexpenses.
THREATS
Onethreatthatcannotbecontrolledistheweather.Tsunamisarebadforbusinessalloverthe
pacificoceanhowever,theycanofferguaranteessotheirguestswillfeelmoresecurewhen
bookingavacation.
Accordingtomarketingteacher(2000),Thecommercialsexualexploitationofchildrenand
youngwomenhasparalleledthegrowthoftourisminmanypartsoftheworld.Thoughtourism
isnotthecauseofsexualexploitation,itprovideseasyaccesstoit.Tourismalsobrings
consumerismtomanypartsoftheworldpreviouslydeniedaccesstoluxurycommoditiesand
services.Thelureofthiseasymoneyhascausedmanyyoungpeople,includingchildren,to
tradetheirbodiesinexchangeforTshirts,personalstereos,bikesandevenairticketsoutofthe
country.
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