Professional Documents
Culture Documents
Dedication
iii
Acknowledgements
iv
Part I
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Course Goal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Educational Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Burnout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Shared Trauma . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Resilience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Post-Traumatic Growth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Part II
Part III
Part IV
Part V
Part VI
SoSC-I. Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Committing to Self-Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10
10
Appendix I
Self-Assessments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
11
12
14
16
SA4 Self-Compassion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
18
21
23
27
30
32
33
36
37
38
39
40
41
42
Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
43
44
45
46
Certification Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
47
Application Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
48
Appendix VII
49
Appendix VIII
Further Reading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
51
Appendix III
Appendix IV
Appendix V
Appendix VI
Page ii
Dedication
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CFE Certification
Acknowledgements
Thanks to
Charles R. Figley, PhD
for his support in the
development of this Participant Guide.
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PART I. INTRODUCTION
Course Goal
To provide each participant with the knowledge and skills necessary to reduce the secondary
impact of working with traumatized populations.
Course Objectives
Upon completion of the one day training, participants will be able to
1. Articulate the developmental history of compassion fatigue including countertransference,
caregiver stress, burnout, vicarious traumatization, and secondary traumatic stress
2. Differentiate between compassion fatigue, secondary traumatic stress, and vicarious
traumatization;
3. Articulate the unique array of symptoms indigenous to compassion fatigue;
4. Assess and identify symptoms of compassion fatigue in self and others;
5. Recognize compassion fatigue triggers and early warning signs;
6. Articulate current theoretical models for the etiology and transmission of compassion
fatigue;
7. Articulate and teach others the potential effects of traumatic stress upon systems (marriage,
family, workplace, etc);
8. Identify and utilize resources and plans for resiliency and prevention for self and ability to
facilitate this plan with others;
9. Create and maintain a self-care plan for self and others and familiar with the Academy of
Traumatologys Standards of Self Care for Traumatologists;
10. Facilitate a self-care plan for self and others;
11. Provide psycho-education on the causes, symptoms, prevention, and treatment of
compassion fatigue; and
12. Abide by the Academy of Traumatology Standards of Traumatology Practice.
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CFE Certification
Acute stress is the most common form of stress. It comes from demands and pressures of
the recent past and anticipated demands and pressures of the near future. Because it is
short term, acute stress doesn't have enough time to do the extensive damage associated with
long-term stress. The most common symptoms are:
muscular problems including tension headache, back pain, jaw pain, and the muscular
tensions that lead to pulled muscles and tendon and ligament problems;
stomach, gut and bowel problems such as heartburn, acid stomach, flatulence, diarrhea,
constipation, and irritable bowel syndrome;
transient over arousal leads to elevation in blood pressure, rapid heartbeat, sweaty
palms, heart palpitations, dizziness, migraine headaches, cold hands or feet, shortness
of breath, and chest pain.
Acute stress can crop up in anyone's life, and it is highly treatable and manageable.
Acute Stress Disorder (ASD) 2
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Three categories of symptoms define the presence of PTSD: Reliving, Numbing, and
Arousal.
The 1st category of symptoms in the traumatized who develop PTSD is reliving the
traumatic event which significantly affects the sufferers day-to-day activities. These types of
symptoms include, among others, flashback episodes in which their memories of the event
happen over and over. Also, the traumatized may report repeated upsetting memories or
nightmares of the event which are accompanied by strong and uncomfortable reactions to
situations that tend to cue the memories.
The 2nd category of symptoms are associated with efforts to avoid thinking about the
trauma since the traumatized often find some relief when they develop memory control. Among
the symptoms in this category are
(a) emotional "numbing," or feeling as though you don't care about anything;
(b) feeling detached from others -- particular those who have not had the same traumatic
experiences;
(c) unable to remember important aspects of the trauma;
(d) unable to renew interest in normal activities since before the trauma;
(e) finding relief by avoiding places, people, or thoughts that are trauma reminders; and,
(f) feeling that she or he has no future in the shadows of the trauma.
The 3rd category of PTSD symptoms are associated with emotional and physiological
arousal or the sensation of being stressed out from experiencing the trauma and its emotional
wake. These symptoms include difficulty concentrating, startling easily. Having an exaggerated
3
Figley, C.R. (2012). Posttraumatic Stress Disorder. In CR Figley (Ed.) Encyclopedia of Trauma. Sage Publications.
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CFE Certification
response to things that startle; feeling more aware (hypervigilance); feeling irritable or having
outbursts of anger; and having trouble falling or staying asleep. Other symptoms associated
with being stressed out generally include agitation or excitability, dizziness, fainting, feeling
ones heart beat in the chest, and headache.
Mathieu, F. (2012). Compassion Fatigue. In CR Figley (Ed.) Encyclopedia of Trauma. Sage Publications.
Bride, B. (2012). Secondary Traumatic Stress. In CR Figley (Ed.) Encyclopedia of Trauma. Sage Publications.
6
Pearlman, L.A. (2012). Vicarious Trauma. In CR Figley (Ed.) Encyclopedia of Trauma. Sage Publications.
5
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wide range of persons who assist trauma survivors, including clergy, front line social service
workers, justice system professionals, health care providers, humanitarian workers, journalists,
hospice professionals, and first responders.
Burnout 7
Burnout can result when individuals are exposed to trauma, fear or uncertainty, loss of
economic security or position, and anger over diminished control or circumstances. Prolonged
exposure to a stressful and demanding environment is structurally conducive to burnout. This
state of emotional and mental exhaustion creates physiological consequences including (1)
fatigue, (2) irritability, and (3) physical complaints. Burnout unfolds gradually in response to daily
assaults of stress.
Bullies and a poor organizational climate represent two leading causes of employee
alienation, dissatisfaction, and flight from the organization. Managing stress and burnout in
organizations is an important function in human resources supervision. Preventing burnout
requires additional research into the consequences of abuse, bullying, and narcissism in
organizations.
Burnout is a progressive loss of idealism, energy, and goals as the result of personal or
occupational stress. Burnout results from high levels of stress over time. Continuing personal or
work stress, without rest, will eventually lead to burnout.
There are many definitions of stress.
The burnout syndrome has certain characteristics that can be described as exhaustion
mixed with anxiety and depression. The progression of depleted personal motivation leads to
personal problems: negative self-esteem, poor attitude, reduced efficiency and effectiveness.
Stress that has intensity, duration, and persistence produces burnout.
Shared Trauma 8
In response to the September 11th disaster and the subsequent call for a more exacting
construct to describe the ramifications of the clinicians direct and indirect exposure to collective
trauma, the term shared trauma was introduced into the professional literature. Shared
trauma, also referred to as shared traumatic reality and simultaneous trauma, is defined as the
affective, behavioral, cognitive, spiritual, and multi-modal responses that mental health
professionals experience as a result of primary and secondary exposure to the same collective
trauma as their clients. As with vicarious traumatization, these reactions have the potential to
lead to permanent alterations in the clinicians existing mental schema and world-view, the
difference being that having experienced the trauma primarily, these clinicians are potentially
more susceptible to posttraumatic stress, the blurring of professional and personal boundaries,
and increased self-disclosure in the therapeutic encounter. Similarly, clinicians experiencing
shared trauma may resemble those faced with compassion fatigue or secondary trauma in
terms of symptomotology; that is, multimodal and common symptoms such as exhaustion,
7
8
Baker, T.E. (2012). Burnout. In CR Figley (Ed.) Encyclopedia of Trauma. Sage Publications.
Tosone, C. (2012). Shared Trauma. In CR Figley (Ed.) Encyclopedia of Trauma. Sage Publications.
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depletion of empathy, and identification with the client may be similar, but are attributed to the
dual nature of the trauma. The use of the term, shared trauma, however, does not imply that the
clinicians trauma response was identical to that of the client; clinicians and clients can be
variably impacted by the same simultaneous event.
Resilience 9
Resilience is the ability to physiologically and psychologically adapt to environmental
changes. It is a survival skill required of every member of the animal kingdom. In humans, it is
often manifested as the difference between individuals' conceptualizing themselves as
survivors versus victims; that is, the difference between individuals who can take care of
themselves and others versus those who become unable to care for themselves when
subjected to significant stressors, whether those stressors are man-made and/or natural: war,
pestilence, defective dams, earthquakes, floods, or a combination of a tsunami and damage to
resultant nuclear power plants, or levee failures from hurricane surges and massive, significant
flooding of a major metropolis.
According to psychiatrist George Valliant, resilience or adaptivity is the objective
adaptation to the external environment versus the development of psychopathology. He
explains that there are good and bad denial defense mechanisms, and it is the good defense
mechanisms that lead to resilience and the bad defense mechanisms that lead to dysfunctional
psychopathology.
Post-Traumatic Growth 10
Posttraumatic growth was introduced by Richard Tedeschi and Lawrence Calhoun in
1995, referring to positive changes that some trauma survivors report as a result of the struggle
to cope with traumatic events. People report five areas of growth: improvements in interpersonal
relationships, a greater appreciation for life, new opportunities or pathways in life, a greater
sense of personal strength in ability to cope with crises, and spiritual changes or development.
10
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SoSC-II. Ethical Principles of Self Care in Practice: These principles declare that it is
unethical not to attend to your self care as a practitioner because sufficient self care prevents
harming those we serve.
1. Respect for the dignity and worth of self: A violation lowers your integrity and trust.
2. Responsibility of self care: Ultimately it is your responsibility to take care of yourself and
no situation or person can justify neglecting it.
3. Self care and duty to perform: There must be a recognition that the duty to perform as a
helper can not be fulfilled if there is not, at the same time, a duty to self care.
11
Green Cross Academy of Traumatology, Commission on Certification and Accreditation, www.greencross.org click on the STANDARDS link.
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2. Make it known that you wish to be recognized for your service: Recognition also
increases worker satisfactions that sustain them.
3. Select one more advocates: They are colleagues who know you as a person and as a
helper and are committed to monitoring your efforts at self care.
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Section A: Physical
1. Body work: Effectively monitoring all parts of your body for tension and utilizing
techniques that reduce or eliminate such tensions.
2. Effective sleep induction and maintenance: An array of healthy methods that induce sleep
and a return to sleep under a wide variety of circumstances including stimulation of noise,
smells, and light.
3. Effective methods for assuring proper nutrition: Effectively monitoring all food and drink
intake and lack of intake with the awareness of their implications for health and
functioning.
Section B: Psychological
1. Effective behaviors and practices to sustain balance between work and play
2. Effective relaxation time and methods
3. Frequent contact with nature or other calming stimuli
4. Effective methods of creative expression
5. Effective skills for ongoing self care
a. Assertiveness
b. Stress reduction
c. Interpersonal communication
d. Cognitive restructuring
e. Time management
6. Effective skill and competence in meditation or spiritual practice that is calming
7. Effective methods of self assessment and self-awareness
Section C: Social/interpersonal
1. Social supports: At least five people, including at least two at work who will be highly
supportive when called upon
2. Getting help: Knowing when and how to secure help both informal and professional
and the help will be delivered quickly and effectively
3. Social activism : Being involved in addressing or preventing social injustice that results in
a better world and a sense of satisfaction for trying to make it so
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b. Supervision/consultation/therapy
c. Role models/mentors
4. Generating Work Satisfaction: By noticing and remembering the joys and achievements
of the work.
Part VI. Taking Action! Implementing a Self-Care Plan (Standards of SelfCare continued)
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SA 3. Ego Resiliency
http://sites.google.com/site/charlesfigley/Home/traumatologyinstitute/research/othertests-and-measurements/er89-trait-reilience
SA 4. Self- Compassion
http://www.self-compassion.org/test-your-self-compassion-level.html
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Event
Death of spouse
Divorce
12
Scale
of
Impact
100
73
Scale
of
Impact
29
29
Event
Marital separation
65
Jail term
Death of close family member
Personal injury or illness
Marriage
Fired at work
63
63
53
50
47
Marital reconciliation
45
Retirement
Change in health of family member
Pregnancy
Sex difficulties
Gain of new family member
Business readjustment
Change in financial state
45
44
39
39
39
39
38
37
36
35
Vacation
13
31
31
29
Christmas
Minor violations of the law
TOTAL SCORE
12
11
28
26
26
25
24
23
20
20
20
19
19
18
17
16
15
15
The Social Readjustment Rating Scale was designed to reflect the cumulative stress to which an individual has
been exposed over a period of time (Holmes & Holmes, 1970; Holmes and Rahe, 1967, Rahe and Arthur, 1978).
Life change units are used to measure life stress in the areas noted above.
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Score Interpretation
Score
Interpretation
150-199
200-299
>300
Note:
Major life stressors may impact decision making. When an individual is in danger of
suffering the ill effects of life crises, it is best to limit as much as possible any additional
disruption. As an example, if someone recently lost a loved one or lost a job, it may be
best to wait until some time has passed before making a major decision like looking for
another job or moving to another town.
Questions to Consider:
Does your score seem to accurately reflect the level of stress in your life as you see it?
Why or why not?
What does your perception of life events have to do with the effects of stress on you?
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Always
Sometimes
Never
20. I take some quiet time for myself during the day.
13
University of California, Berkeley Wellness Letter, August 1985. Scale Developers: Lyle Miller and Alma Dell Smith
of Boston University Medical Center.
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CFE Certification
Scoring Instructions:
To calculate your score, add up the figures and
subtract 20.
Total score _________ - 20 = _________
Score Interpretation:
To fine tune awareness of your areas of strength and vulnerability, average the
scores for items as indicated below. You may choose to focus your self-care goals
on areas in which average scores equal 3 or higher.
Category
Rest and Exercise
Finances and Time Management
Leisure & Lifestyle
Nutrition
Health & Fitness
14
Items
Average
Score
2
5
20
9
18
10
11
17
3
4
12
13
15
16
1
7
19
6
8
14
This activity was created by Figley Institute for self-care planning purposes.
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CFE Certification
3.
4.
5.
6.
7.
8.
9.
14
1
Does not apply
at all
2
Applies
slightly
3
Applies
somewhat
4
Applies very
strongly
1
Does not apply
at all
1
Does not apply
at all
1
Does not apply
at all
1
Does not apply
at all
1
Does not apply
at all
1
Does not apply
at all
1
Does not apply
at all
1
Does not apply
at all
1
Does not apply
at all
1
Does not apply
at all
1
Does not apply
at all
1
Does not apply
at all
2
Applies
slightly
2
Applies
slightly
2
Applies
slightly
2
Applies
slightly
2
Applies
slightly
2
Applies
slightly
2
Applies
slightly
2
Applies
slightly
2
Applies
slightly
2
Applies
slightly
2
Applies
slightly
2
Applies
slightly
3
Applies
somewhat
3
Applies
somewhat
3
Applies
somewhat
3
Applies
somewhat
3
Applies
somewhat
3
Applies
somewhat
3
Applies
somewhat
3
Applies
somewhat
3
Applies
somewhat
3
Applies
somewhat
3
Applies
somewhat
3
Applies
somewhat
4
Applies very
strongly
4
Applies very
strongly
4
Applies very
strongly
4
Applies very
strongly
4
Applies very
strongly
4
Applies very
strongly
4
Applies very
strongly
4
Applies very
strongly
4
Applies very
strongly
4
Applies very
strongly
4
Applies very
strongly
4
Applies very
strongly
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CFE Certification
Scoring Interpretation
Score
47-56
35-46
23-34
11-22
0-10
Trait
Level
Very High
Resiliency Trait
High Resiliency
Trait
Undetermined
Trait
Low Resiliency
Trait
Very Low
Resiliency Trait
The ego-resiliency scale assesses psychological resilience, defined as the capacity of the individual to
effectively modulate and monitor an ever-changing complex of desires and reality constraints (J. Block &
Kremen, 1996, p. 359)
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CFE Certification
SA-4. Self-Compassion
Instructions: Please read each statement carefully before answering. To the left of each
item, indicate how often you behave in the stated manner, using the following scale:
Almost
Never
Occasionally
About Half
of the Time
Fairly
Often
Almost
Always
1 2 3 4 5
1. I'm disapproving and judgmental about my own flaws and inadequacies.
2. When I'm feeling down I tend to obsess and fixate on everything that's wrong.
When things are going badly for me, I see the difficulties as part of life that
6. inadequacy.
When I'm down and out, I remind myself that there are lots of other people in the
11. I'm intolerant and impatient towards those aspects of my personality I don't like.
When I'm going through a very hard time, I give myself the caring and
When I'm feeling down, I tend to feel like most other people are probably happier
14. When something painful happens I try to take a balanced view of the situation.
15. I try to see my failings as part of the human condition.
16. When I see aspects of myself that I don't like, I get down on myself.
17. When I fail at something important to me I try to keep things in perspective.
When I'm really struggling, I tend to feel like other people must be having an
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CFE Certification
22. openness.
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Score Interpretation
1 2.5
2.5 3.5
3.5 5.0
Level of
Self-Compassion
Low
Self-Compassion
Moderate
Self-Compassion
High
Self-Compassion
Coding Key
Subscales16
Items
Self-Kindness
Self-Judgment
(reverse score)
Common Humanity
Isolation
(reverse score)
Mindfulness
Over-identified
(reverse score)
5
12
19
23
26
1
8
11
16
21
3
7
10
15
4
13
18
25
9
14
17
22
Mean
Score
2
6
20
24
16
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CFE Certification
Disaster
Job Loss
Financial hardship
Career or location
change/move
Accident or injury
Divorce
Retirement
Combat
Other
1 2 years
2 5 years
Indicate for the statement below the degree to which the change reflected in the question is true in your life as a
result of your crisis, using the following scale. Responses are made on the following six-point scale:
0 = I did not experience this change as a result of my crisis.
1 = I experienced this change to a very small degree as a result of my crisis.
2 = I experienced this change to a small degree as a result of my crisis.
3 = I experienced this change to a moderate degree as a result of my crisis.
4 = I experienced this change to a great degree as a result of my crisis.
5 = I experienced this change to a very great degree as a result of my crisis.
17
Cann, Arnie, Calhoun, Lawrence G., Tedeschi, Richard G., Taku, Kanako, Vishnevsky, Tanya, Triplett, Kelli N. and
Danhauer, Suzanne C.(2010) A short form of the posttraumatic growth inventory. Anxiety, Stress & Coping, 23: 2,
127 137.
Figley Institute (2012)
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Scoring Instructions
Area of Growth
I
Relating to Others
II
New Possibilities
III
Personal Strength
IV
Spiritual Change
Appreciation of Life
Items
Score
5
10
3
6
7
9
4
8
1
2
Total
Norms for this scale are not available. The value of the measure is to provide subjective
feedback about indicators of growth in each of the above areas.
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CFE Certification
1
Not very true of
me
2
Somewhat true of
me
4
Completely true
of me
Very true of me
For each item, circle the one response that most accurately describes you.
1.
2.
3.
4.
5.
6.
It is difficult for me to sense anything other than the physical and material.
7.
My ability to find meaning and purpose in life helps me adapt to stressful situations.
8.
9.
I have developed my own theories about such things as life, death, reality,
and existence.
16. I often see issues and choices more clearly while in higher states
of consciousness/awareness.
17. I have often contemplated the relationship between human beings and the rest of
the universe.
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CFE Certification
20. I recognize qualities in people which are more meaningful than their
body, personality, or emotions.
21. I have deeply contemplated whether or not there is some greater power or force
(e.g., god, goddess, divine being, higher energy, etc.).
24. I have developed my own techniques for entering higher states of consciousness or
awareness
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CFE Certification
4 Factors/Subscales:
I. Critical Existential Thinking (CET): Sum items 1, 3, 5, 9, 13, 17, and 21.
7 items in total; range: 0 - 28
II. Personal Meaning Production (PMP): Sum items 7, 11, 15, 19, and 23.
5 items in total; range: 0 - 20
III. Transcendental Awareness (TA): Sum items 2, 6*, 10, 14, 18, 20, and 22.
7 items in total; range: 0 - 28
IV. Conscious State Expansion (CSE): Sum items 4, 8, 12, 16, and 24.
5 items in total; range: 0 - 20
*Reverse Coding: Item # 6 (response must be reversed prior to summing scores).
Higher scores represent higher levels of spiritual intelligence and/or each capacity.
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CFE Certification
In the current model, spiritual intelligence is defined as a set of mental capacities which contribute to
the awareness, integration, and adaptive application of the nonmaterial and transcendent aspects of
ones existence, leading to such outcomes as deep existential reflection, enhancement of meaning,
recognition of a transcendent self, and mastery of spiritual states.
An extensive literature review suggests four main components of spiritual intelligence:
I. Critical Existential Thinking: the capacity to critically contemplate meaning, purpose, and other
existential/metaphysical issues (e.g., existence, reality, death, the universe); to come to original
existential conclusions or philosophies; and to contemplate non-existential issues in relation to ones
existence (i.e., from an existential perspective).
II. Personal Meaning Production: the ability to derive personal meaning and purpose from all physical &
mental experiences, including the capacity to create and master (i.e., live according to) a life purpose.
III. Transcendental Awareness: the capacity to identify transcendent dimensions/patterns of the self
(i.e., a transpersonal or transcendent self), of others, and of the physical world (e.g., holism,
nonmaterialism) during normal states of consciousness, accompanied by the capacity to identify their
relationship to ones self and to the physical world.
IV. Conscious State Expansion: the ability to enter and exit higher/spiritual states of consciousness
(e.g. pure consciousness, cosmic consciousness, unity, oneness) at ones own discretion (as in deep
contemplation or reflection, meditation, prayer, etc.).
Spiritual intelligence performs quite well according to traditional criteria for intelligence. The above model
satisfies the primary criterion: spiritual intelligence represents a set of mental abilities, as opposed to
behaviours or experiences (click on each capacity for a detailed discussion).
For more detail, and for support according to additional criteria, read David's thesis on spiritual
intelligence here: http://www.dbking.net/spiritualintelligence/2009ijts.pdf.
2010 by David B. King
All rights reserved. All work by the author may be used for personal, educational, or academic purposes only, so long as all material
is referenced properly and with full acknowledgement of the author. The alteration of these documents in any way is strictly
prohibited. All information should be referenced as follows:
King, D. B. (2008). Rethinking claims of spiritual intelligence: A definition, model, & measure. Unpublished master's thesis, Trent
University, Peterborough, Ontario, Canada.
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CFE Certification
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
2=Rarely
3=Sometimes
4=Often
5=Very Often
I am happy.
I am preoccupied with more than one person I [help].
I get satisfaction from being able to [help] people.
I feel connected to others.
I jump or am startled by unexpected sounds.
I feel invigorated after working with those I [help].
I find it difficult to separate my personal life from my life as a [helper].
I am not as productive at work because I am losing sleep over traumatic experiences
of a person I [help].
I think that I might have been affected by the traumatic stress of those I [help].
I feel trapped by my job as a [helper].
Because of my [helping], I have felt "on edge" about various things.
I like my work as a [helper].
I feel depressed because of the traumatic experiences of the people I [help].
I feel as though I am experiencing the trauma of someone I have [helped].
I have beliefs that sustain me.
I am pleased with how I am able to keep up with [helping] techniques and protocols.
I am the person I always wanted to be.
My work makes me feel satisfied.
I feel worn out because of my work as a [helper].
I have happy thoughts and feelings about those I [help] and how I could help them.
I feel overwhelmed because my case [work] load seems endless.
I believe I can make a difference through my work.
I avoid certain activities or situations because they remind me of frightening
experiences of the people I [help].
I am proud of what I can do to [help].
As a result of my [helping], I have intrusive, frightening thoughts.
I feel "bogged down" by the system.
I have thoughts that I am a "success" as a [helper].
I can't recall important parts of my work with trauma victims.
I am a very caring person.
I am happy that I chose to do this work.
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CFE Certification
Compassion Satisfaction
Compassion satisfaction is about the pleasure you derive from being able to do your work well. For example, you
may feel like it is a pleasure to help others through your work. You may feel positively about your colleagues or
your ability to contribute to the work setting or even the greater good of society. Higher scores on this scale
represent a greater satisfaction related to your ability to be an effective caregiver in your job.
The average score is 50 (SD 10; alpha scale reliability .88). About 25% of people score higher than 57 and about 25% of people
score below 43. If you are in the higher range, you probably derive a good deal of professional satisfaction from your position. If
your scores are below 40, you may either find problems with your job, or there may be some other reasonfor example, you
might derive your satisfaction from activities other than your job.
Burnout
Most people have an intuitive idea of what burnout is. From the research perspective, burnout is one of the
elements of Compassion Fatigue (CF). It is associated with feelings of hopelessness and difficulties in dealing with
work or in doing your job effectively. These negative feelings usually have a gradual onset. They can reflect the
feeling that your efforts make no difference, or they can be associated with a very high workload or a nonsupportive work environment. Higher scores on this scale mean that you are at higher risk for burnout.
The average score on the burnout scale is 50 (SD 10; alpha scale reliability .75). About 25% of people score above 57 and about
25% of people score below 43. If your score is below 43, this probably reflects positive feelings about your ability to be effective
in your work. If you score above 57 you may wish to think about what at work makes you feel like you are not effective in your
position. Your score may reflect your mood; perhaps you were having a bad day or are in need of some time off. If the high
score persists or if it is reflective of other worries, it may be a cause for concern.
B. Hudnall Stamm, 2009. Professional Quality of Life: Compassion Satisfaction and Fatigue Version 5
(ProQOL). www.isu.edu/~bhstamm or www.proqol.org. This test may be freely copied as long as (a) author is
credited, (b) no changes are made, and (c) it is not sold.
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CFE Certification
The sum of
my
Compassion
Satisfaction
questions is
So My
Score
Equals
20.
22 or less
43 or less
22.
Between
23 and 41
Around 50
42 or more
57 or more
6.
12.
16.
18.
24.
27.
30.
And my
Compassion
Satisfaction level is
Low
Average
High
Total:
Burnout
On the burnout scale you will need to take an extra step. Starred items are reverse scored. If you scored the item 1, write a 5
beside it. The reason we ask you to reverse the scores is because scientifically the measure works better when these questions are
asked in a positive way though they can tell us more about their negative form. For example, question 1. I am happy tells us more
about the effects of helping when you are not happy so you reverse the score.
You Change
Wrote
to
1
*1.
*4.
8.
=
=
The sum of
my Burnout
Questions is
10.
So my
score
equals
And my
Burnout
level is
*15.
22 or less
43 or less
Low
*17.
19.
21.
26.
Between 23
and 41
Around 50
Average
*29.
57 or more
High
42 or more
Total:
2.
5.
7.
9.
11.
13.
14.
23.
25.
28.
Total:
The sum of
my Secondary
Trauma
questions is
So My
Score
Equals
And my
Secondary
Traumatic
Stress level is
22 or less
43 or less
Low
Between 23
and 41
Around 50
Average
42 or more
57 or more
High
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CFE Certification
Never
Rarely
Occasionally
Often
Page 30
4
Very
Often
CFE Certification
Scoring Instructions
For each subscale below, add your scores for the items listed. Add the three scores in the right
hand column for a total score.
Subscale
Items
Score
2
3
6
10
13
1
5
7
9
12
14
17
4
8
11
15
16
Intrusion
Avoidance
Arousal
Total
Score Interpretation 18
28-37
44-48
49+
18
Bride, B E (2007). Prevalence of Secondary Traumatic stress among Social Workers. Social Work, 52:1, pp 63-70.
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CFE Certification
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CFE Certification
<37% chance
51% chance
79% chance
SA2
Excellent
resistance
Some
Vulnerability
Serious
Vulnerability
SA3
High-Very High
Resiliency Trait
Undetermined
Trait
Low-Very Low
Resiliency Trait
SA4
Self-Compassion
Self-Kindness
High
Moderate
Low
Common Humanity
High
Moderate
Low
Mindfulness
High
Moderate
Low
High
Moderate
Low (R)
Growth
Some Growth
No Growth
Satisfied with
Score
Neither Satisfied
nor Dissatisfied
Dissatisfied with
Score
Satisfied with
Score
Neither Satisfied
nor Dissatisfied
Dissatisfied with
Score
Satisfied with
Score
Neither Satisfied
nor Dissatisfied
Dissatisfied with
Score
Satisfied with
Score
Neither Satisfied
nor Dissatisfied
Dissatisfied with
Score
Compassion Satisfaction
High
Moderate
Low
Burnout
Low
Moderate
High
Compassion Fatigue
Low
Moderate
High
Intrusion
None - Mild
Moderate
High-Severe
Avoidance
None - Mild
Moderate
High-Severe
Arousal
None - Mild
Moderate
High-Severe
Overall Mean
SA5
SA6
Spiritual Intelligence 19
SA8
19
The score categories listed here are for the purpose of self-assessment. These score categories are not part of
the Spiritual Intelligence Scale. Whether or not you are satisfied with your score is your subjective decision.
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CFE Certification
Look at the ProQOL score pattern to determine into which category below your profile fits.
Note: This chart is for discussion purposes. If you find your score pattern is inconsistent with
your perception, discuss with your Accountability Buddy.
Low Burnout
Low Compassion Fatigue
High Satisfaction
Low Burnout
High Compassion Fatigue
High Satisfaction
Low Burnout
Low Compassion Fatigue
Low Satisfaction
High Burnout
Low Compassion Fatigue
High Satisfaction
Change Jobs
High Burnout
High Compassion Fatigue
Low Satisfaction
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CFE Certification
Maintenance
Growth
1.
2.
3.
( ) No
What strategies might you use to overcome the obstacles/resistances? List here and share with
your accountability buddy.
Identify Buddies
Meeting Date/Time
Personal:
Professional:
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CFE Certification
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CFE Certification
Emotional
o Powerlessness
o Anxiety
o Guilt
o Anger/rage
o Survivor guilt
o Shutdown
o Numbness
o Fear
o Helplessness
o Sadness
o Depression
o Hypersensitivity
o Emotional roller coaster
o Overwhelmed
o Depleted
Spiritual
o Questioning the meaning of
life
o Loss of purpose
o Lack of self-satisfaction
o Pervasive hopelessness
o Ennui
o Anger at God
o Questioning of prior religious
beliefs
Interpersonal
Physical
o Withdrawn
o Shock
o Decreased interest in intimacy o Sweating
or sex
o Rapid heartbeat
o Mistrust
o Breathing difficulties
o Isolation from friends
o Aches and pains
o Impact on parenting
o Dizziness
(protectiveness, concern about o Impaired immune system
aggression)
o Projection of anger or blame
o Intolerance
o Loneliness
Impact on Professional Functioning
Performance of
Job Tasks
o Decrease in quality
o Decrease in quantity
o Low motivation
o Avoidance of job tasks
o Increase in mistakes
o Setting perfectionist
standards
o Obsession about
details
Morale
o Decrease in
confidence
o Loss of interest
o Dissatisfaction
o Negative attitude
o Apathy
o Demoralization
o Lack of appreciation
o Detachment
o Feelings of
incompleteness
Behavioral
o Clingy
o Impatient
o Irritable
o Withdrawn
o Moody
o Regression
o Sleep disturbances
o Appetite changes
o Nightmares
o Hypervigilance
o Elevated startle response
o Use of negative coping
(smoking, alcohol or other
substance abuse)
o Accident proneness
o Losing things
o Self harm behaviors
Interpersonal
Behavioral
o Withdrawal from
colleagues
o Impatience
o Decrease in quality of
relationship
o Poor communication
o Subsume own needs
o Staff conflicts
o Absenteeism
o Exhaustion
o Faulty judgment
o Irritability
o Tardiness
o Irresponsibility
o Overwork
o Frequent job changes
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CFE Certification
Emotional
Behavioral
o Moderation
o Allow yourself to experience
what you feel
o Label what you are
experiencing
o Give yourself permission to ask
for help
o Be assertive when necessary
o Keep communication open
with others
o Remember you have options
o Use your sense of humor
o Have a buddy with whom you
can vent
o Use positive words and
language
o Practice, Practice, Practice
o Moderation
o Spend time by yourself
o Spend time with others
o Limit demands on time and
energy
o Help others with tasks
o Give yourself permission to ask
for help
o Do activities that you
previously enjoyed
o Take different routes to work
or on trips
o Remember you have options
o Find new activities that are
enjoyable and (mildly)
challenging
o Set goals, have a plan
o Relax
o Practice, Practice, Practice
Interpersonal
Physical
o Moderation
o Give yourself permission
to ask for help
o Take time to enjoy time
with trusted friend/
partner
o Hugs
o Healthy boundaries
o Remember to use I
statements
o Use humor to diffuse
tense conversations
o Play together
o Talk with trusted partner/
friend
o Apologize when stress
causes irritable behavior
or outbursts
o State needs and wants as
clearly as possible
o Practice, Practice, Practice
o Moderation
o Aerobic exercise
o See doctor and dentist
o Routine sleep patterns
o Minimize caffeine, alcohol, and
sugar
o Give yourself permission to ask
for help
o Eat well-balanced, regular
meals
o Drink water
o Wear comfortable clothes
o Engage in physical luxuries:
spa, massage, bath, personal
trainer
o Remember to breathe deeply
o Take mini-breaks
o Practice, Practice, Practice
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CFE Certification
Visualization/
Guided
Imagery
Breath Work
Meditation
Progressive
Relaxation
Anxiety
Chronic pain
Depression
Fatigue
Headaches/
Migraine Headaches
Insomnia
Irritability
Muscle Tension
20
X
X
X
X
Figley, K.R. (2012). Counterbalancing Stress. In CR Figley (Ed.) Encyclopedia of Trauma. Sage Publications.
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CFE Certification
Currently Use
Option for
Self-Care Plan
Page 41
CFE Certification
High
High
Partial
Client-Guided
Exposure
Therapy
Energy Psychology
Therapies
AcupunctureInduced
Relaxation
Override
Systematic
Desensitization
Family Therapies
None
Psychodynamic
Therapies
Client-Centered
Creative
Therapies
Neurolinguistic
Programming
Client
Control
CognitivePartial
Behavioral
Therapies
Visual Kinesthetic
Dissociation
Eye Movement
Desensitization and
Reprocessing (EMDR)
Controlled
Creative
Therapies
Hypnotherapies
LittleNone
Exposure/
Flooding
Therapies
Psychopharmacology
In-Patient
Treatments
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CFE Certification
Appendix V: Figures
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CFE Certification
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CFE Certification
Caregiver
(Genetic & Innate)
Protective
Factors
State Resilience
Additional
Protective
Factors
Stressors:
Personal Life
Work
Environment
September 2008
Caregiver
Reactions
C
a
r
e
g
i
v
e
r
Caregiver
Health
C
a
r
e
Caregiver
Injury
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CFE Certification
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CFE Certification
21
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CFE Certification
Application Process 23
The Green Cross Academy of Traumatology membership is comprised of individuals who hold one or
more certifications sanctioned by the Academy's Commission on Certification and Accreditation. Benfits
of membership include access to the on-line journal Traumatology, access to the Traumatologist Forum,
our E-Newsletter, and the opportunity to volunteer for deployment with the Green Cross Assistance
Program in the event that we are mobilized after a disaster.
Membership in the Green Cross Academy of Traumatology is available only to those individuals who hold
at least one of the certifications sanctioned by the Commission on Certification and Accreditation (COCA).
The certifications currently sanctioned by COCA are Compassion Fatigue Educator, Field Traumatologist,
Compassion Fatigue Therapist and Certified Traumatologist.
To apply for certification via accredited site training, submit your application along with the course
completion certificate earned through the accredited site, any additional documentation required in the
certification standards, and a check in the amount of $25.00 payable to Green Cross Academy of
Traumatology for each certification being applied for within 30 days of course completion. If applying
more than 30 days after completion of training, include a check in the amount of $95.00 for the first
certification applied for and $25.00 for each additional certification.24
23
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CFE Certification
25
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CFE Certification
Adams, R.E., Boscarino, J. A. & Figley, C.R. (2006). Compassion fatigue and psychological distress among social
workers: a validation study. American Journal of Orthopsychiatry, 76:1, 103-108.
Adams, R. E., Figley, C. R., & Boscarino, J. A. (2008). The compassion fatigue scale: its use with social workers
following urban disaster. Research on Social Work Practice, 18:3, 238-250.
Block, J. & Kremen, A.M. (1996). IQ and ego-resiliency: Conceptual and empirical connections and separateness.
Journal of Personality and Social Psychology. Vol. 70 (2), 349-361.
Boscarino, J. A., Adams, R. E., & Figley, C. R. (2006). Worker productivity and outpatient service use after the
September 11th Attacks: Results from the New York City terrorism outcome study. American Journal of
Industrial Medicine, 49: 670-682.
Boscarino, J. A., Adams, R.E., Figley, C. R., Galea, S. & Foa, E. B. (2006). Fear of terrorism and preparedness in New
York City 2 years after the attacks: Implications for disaster planning and research. Journal of Public Health
Management and Practice, 12(6), 505-513.
Bride, B E (2007). Prevalence of Secondary Traumatic stress among Social Workers. Social Work, 52:1, pp 63-70.
Bride, B. E., & Figley, C. R. (2007). The fatigue of compassionate social workers: an introduction to the special issue
on compassion fatigue. Clinical Social Work Journal, 35:151153.
Bride, B. E., Radey, M., & Figley, C. R. (2007). Measuring compassion fatigue. Clinical Social Work Journal, 35:155163.
Cann, Arnie, Calhoun, Lawrence G., Tedeschi, Richard G., Taku, Kanako, Vishnevsky, Tanya, Triplett, Kelli N. and
Danhauer, Suzanne C.(2010) A short form of the posttraumatic growth inventory. Anxiety, Stress & Coping, 23: 2,
127 137.
Davis, M., Eshelman, E.R. and McKay (2008). The Relaxation and Stress Reduction Workbook Sixth Edition. New
Harbinger Publications., Inc.: Oakland CA.
Figley, C. R. (2007). An introduction to the special issue on the MHAT-IV. Traumatology, 13:4, 4-7.
Figley, C.R. (Ed) (2002). Brief Treatments for the Traumatized: A Project of the Green Cross Foundation.
Greenwood Press, Westport, Connecticut.
Figley, C. R. (Ed.) (2002). Treating Compassion Fatigue. NY: Brunner-Rutledge.
Figley, C.E. (Ed). (in press). Encyclopedia of Trauma. California: Sage Publications.
Figley, C. R. (1995). Compassion Fatigue: Coping with Secondary Traumatic Stress Disorder in Those Who Treat the
Traumatized. NY: Brunner/Mazel.
Figley, C. R. & Figley, K. R. (2007). Put the oxygen mask on yourself first. Family Therapy Magazine, March-April, pp
8-11.
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CFE Certification
Figley, C.R., Lovre, C. & Figley, K.R. (2011). Compassion fatigue, vulnerability, and resilience and in practitioners
working with traumatized children. In V. Ardino, V (Ed). Post-Traumatic Syndromes in Childhood and Adolescence:
A Handbook of Research and Practice. London: Wiley-Blackwell.
Figley, C. R. & Jones, R. (2008). The 2007 Virginia Tech shootings: identification and application of lessons learned.
Traumatology, 14:1 3-8.
Figley, C. R. & Nash, W. P. (Eds.) (2007). Combat Stress Injury Theory Research, and Management. New York:
Routledge.
Figley, C. R. & Stamm, B. H. (1996). Psychometric review of the compassion fatigue self test. In B. H. Stamm (Ed.),
Measurement of stress, trauma and adaptation. Lutherville, MD: Sidran Press.
King, D. B. (2008). Rethinking claims of spiritual intelligence: A definition, model, & measure. Unpublished master's
thesis, Trent University, Peterborough, Ontario, Canada.
Neff, K. D. (2003). Development and validation of a scale to measure self-compassion. Self and Identity, 2, 223250.
Radey, M. & Figley, C. R. (2007). The social psychology of compassion. Clinical Social Work Journal, 35: 207-214.
Rank, M. G., Chaffin, I., & Figley, C. R. (2007). Factors influencing program completion in an extended care
psychiatric rehabilitation program. Work, 28: 1-9.
Richardson, Cheryl. (2000). Life Makeovers: 52 Practical and Inspiring Ways to Improve Your Life One Week at a
Time. NY: Broadway Books.
Stamm, B. H. (Ed.). (1995). Secondary traumatic stress: Self-care issues for clinicians, researchers and educators.
Lutherville, MD: Sidran Press.
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