Tina Killikelly

3809 Cherrybrook rd, Randallstown, MD 21133

410-655-1008 killikellyt@gmail.com
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Objective: Obtain a customer service or teller position and use my customer service experience to
enhance customer loyalty and build client relationships.
Employment History
October 2012 - July 2014
Customer Service

Resolve problems or discrepancies concerning customers account

Reset customer passwords for online banking
Developed customer service phone scripts and email templates to answer frequent
customer questions increasing service center efficiency by 15%
Worked directly with outside sales representatives to improve overall sales by tailoring
branding messages to fit with customer feedback received at the call center

May 2010 October 2012

Card Services Representative

1st Mariner Bank

Baltimore, MD

Reset pin on existing customers cards

Hot card visa cards that have fraud on account
Order new cards for existing customers
Activate cards for all new customers
Perform general office duties such as typing, operating office machines and sorting mail

September 2008 May 2010

Teller- Head Teller

1st Mariner Bank

Baltimore, MD

1st Mariner Bank

Bel Air, MD

Cash checks and pay out money after verifying that signatures are correct, that written and
numerical amounts agree and that accounts have sufficient funds
Receive checks and cash for deposit, verify amounts and check accuracy of deposit slips
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily
transactions using computers, calculator or adding machines
Order a supply of cash to meet daily needs
Coach tellers with meeting their referrals
Balance Vault and Atm at the end of day

April 2001- September 2008

1st Mariner Bank

Pay Return Representative

Baltimore, MD

Use computers for various applications , such as database management or word

processing
Receive overdrafts from all branches; make sure they are signed and paid according to
bank policy.
Complete overdrafts in accordance with company procedures
Check figures, posting and documents for correct entry, mathematical accuracy, and proper
codes
Classify record and summarize numerical and financial data to compile and keep financial
records using journals and ledgers on computer.
Debit, credit and total accounts on computer spreadsheets and databases.

Additional Skills

Strong listening and interpersonal skills, detail oriented, proficient in Excel and Word,
proven team leader with training experience

Education
HighschoolDiploma:Generalstudies
NorthwesternhighschoolBaltimore,MD
TheCommunityCollegeofBaltimoreCountyOwingsMills,MD