Nguyen Hai Ha (Hannah)

Address: Block 403 Ang Mo Kio Avenue 10, #10-625, Singapore 560403
Language Skills: English, Vietnamese
Nationality: Vietnamese
Mobile: +65-9175 5980 (Singapore)/+84- 948865586 (Vietnam)
Email: cherub15_it@yahoo.com.sg

Career Objectives
To enhance my working capacities, professional skills, business efficiencies and serve
my organization in the best way with sheer determination and commitment.

Educational Credentials & Certification

2000-2005: Ho Chi Minh City University of Technology, Vietnam

2000-2005: Vietnam National University (Ho Chi Minh City), Bachelor's
Degree in Arts, English and Literature.
2008-2011: Informatics Academy (Singapore), Postgraduate Diploma &
Master Professional in Information Technology

Expertise and Competencies

Network Diagnostic Tools: Microsoft Server, Citrix Server, Microsoft

Exchange, SharePoint, SQL & DNS servers
Data Protection & Disaster Recovery
Network Design & Monitoring
Asset Management and User Administration
Cisco Firewalls, Routers and Switches
WAN/LAN switching and routing protocols (VPN, TCP/IP, DHCP, RIP 2 and
OSPF)

Organizational Experience
NCS Pte Ltd (Member of Singtel Group)
Network Lead Engineer (March 2015 July 2015)
(Network deployment and Operations Singapore SEA Games 2015 Project )
Job Profile:
Working alongside with the Team Manager (Network) to spearhead a team
of network engineers to facilitate/coach the operational support team for
readiness on the SEA Games 2015
Physical and network setup for Pre-Games, Live Operations and Post-Games
deployment for the Southern venues infrastructure, which includes
aggregation switches, ASA Firewalls and WAN Routers
Adhering to the Service Level Agreement which has been preset by the
project director for all network situations and incidents
Hai Ha (Hannah) CV - Page 1

 Filtering any false positive escalations before triggering to the Technology

Operations Center
Working in line with different vendors and agencies efficiently during
deployment and preventing any network venue disruptions
Ensuring communication flows towards other network engineers are
distributed professionally and proficiently for any network changes in the
deployed topology
Making sure team work is ingrained within the members, assisting and
supporting together for a smooth daily operations

Allen & Overy LLP and Allen & Overy (Asia) Pte Ltd
Global IT Citrix Administrator (May 2013 Aug 2015)
Job Profile (Daily Activities):
Administer the Citrix server farms within the Asia Pacific region
Managing desktops & servers applications, server loads evaluation, resource
manager (Citrix)
Configuration and troubleshooting custom ICA connections involving Citrix
Program Neighborhood
Utilizing Toasters thin clients in executing daily activities
Publishing new Applications & Content, deploying applications,
enabling/configuring Citrix Server load balancing
Maintaining and troubleshooting connectivity to the data store as a
reassurance on data availability and stability
Maintaining and troubleshooting published application issues, server
licensing, remote printing etc.
Performing Problem Management, Incident Management as well as Service
Improvement Plan pertaining to Citrix within the Asia Pacific Region
Job Profile (Service Delivery):
Responsible for the decision on incidents ensuring 1st and 2nd line
resolution is achieved, within agreed SLAs
Meet all OLA Service activity targets in line with performance targets
defined for the technology service
Ensure that requests are properly logged, assigned, tracked and responded
to in a timely manner and according to agreed standards and procedures.
Ensure customers and other interested parties are kept informed of progress
and that corrective action is taken to avoid or minimize delays
Manage all calls accurately using the Axios Assyst (Service Desk) call
logging system
To be flexible with hours in order to fully support the team and to ensure the
effective running of the operation during out of hours periods as required and
other interested parties are kept informed of progress and that corrective
action is taken to avoid or minimize delays

Hai Ha (Hannah) CV - Page 2

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Arrow Communication Group (Singapore) Pte Ltd

Assistant IT Manager (October 2011 April 2013)
Job Profile:
Administration of Windows 2003/2008 Active Directory, DNS, DHCP, File
server and proxy server and backup systems
Administration of the network infrastructure, including firewall and VPN
connectivity
Managing vendors and involved in mega projects (LG, M1clientele
infrastructure and technical support)
Daily activity includes leading the help-desk support IT department
Managing IT Asset Portfolio with respect to risk, cost, control, IT Governance,
compliance and business performance objectives

FPT Corporation (Ho Chi Minh, Vietnam)

System Administrator (Jan 2007 May 2008)
Job Profile:
Managing servers and operating system
Administration and maintenance of email accounts and access rights
Performs upgrades, sustains and maintains areas of network operations
associated with Exchange, Outlook (including Outlook Web App), Active
Directory, backup and recovery
Prepare documentation on server installations and network configurations
Maintains and supports application and interface software components to
current version and up-to-date patch levels
Incorporates software version updates/upgrades as a part of the change
management procedures
Monitors and manages various system components including servers and
other resources for performance

Networking Training Centre, Authorized Centre for

Pearson Vue & Microsoft (Ho Chi Minh, Vietnam)
Technical & Helpdesk Support (Aug 2005 Dec 2006)
Job Profile:
Manage IT (Desktop & Servers) as well as networking systems (Cisco
Routers/switches) on LAN and WAN network operations
Issue and control Admin forms
General database administrator & control system manufacturing
Design and configure simple network systems
Implement of IT projects: ISA, VPN, MailDeamonetc
Proposing IT solutions for business requirements
Onsite support for data Centre that included configuring and monitoring
network alerts, server administration and system alarms

Referral

Available upon request

Hai Ha (Hannah) CV - Page 4