Need any help?

Please contact us
Mr. Arjun Jayachandran

Website

www.jio.com

7/265

Email

care@jio.com

MARATTUPALLY THULASIMANDIRAM -

Tel. Number

on net 199

KOTTAYAM Kerala 686635

Jio Number

7012565548

Registered Mobile: +919400750141

Account Number

600001336880

E-Mail: ARJUNACHOO@GMAIL.COM

Statement as on

29-OCT-2016 11:47

Account Usage and Recharge Statement

From 30-SEP-2016 to 29-OCT-2016

Your Usage

Your Spend

51.9

Min Voice

Type

Quantity

Total

Amount
$ 0.00

42.47

SMS

GB Data

Available Balance $ 0.00

As on 29-OCT-2016 11:47

Your Plan Balance

Plan Name

Entitlement

Initial Allowance

Used Allowance

Balance Allowance

Valid Till

Jio Welcome Offer - 4G

Phone (Prepaid)

Mobile Data

Unlimited

Unlimited

31-DEC-2016

Voice Video Message

Unlimited

Unlimited

31-DEC-2016

WiFi Data

Unlimited

Unlimited

31-DEC-2016

Usage Summary
Voice

Non-Jio

Duration (hh:mm:ss)

Home Circle
Local
Non-Jio

Non-Jio
00:51:52

Total

Total

00:51:52

DATA

SMS

Messages

1
2
Usage in GBs

Jio

Home Circle
Local

STD

0.01

Non-Jio

42.47

Total

42.48

Service Tax Registration No: AABCI6363GSD004 / telecommunication services - PAN: - AABCI6363G

Registered Office
Reliance Jio Infocomm Limited,
9th Floor, Maker Chambers IV, 222,
Nariman Point, Mumbai 400021, India
Tel: 022 22785500
Fax: 022 22785560
CIN: U72900MH2007PLC234712

Service Tax Centralized Office

Reliance Jio Infocomm Limited
C/O Reliance Corporate Park,
Building No 5b, 1st Floor,
5 TTC Industrial Area, Thane Belapur Road,
Ghansoli, Navi Mumbai 400701

Page 1 of 5

State Office Address

Reliance Jio Infocomm Ltd
32/2552-C, Second floor
Pukalakkattu Kariyattu Tower
Near Yathri Nivas
Kochi 682025, Kerala

Reach Us

Manage Your Account

1. For any assistance, call us 24x7 on our toll free Help Desk numbers.
Queries: 199 (from Jio number) or 18008899999 (from other network)
Complaints: 198 (from Jio number) or 18008899999 (from other network)
2. You can also visit our webpage www.jio.com or email us at care@jio.com.
3. In case you are not satisfied with any of the above channels, please contact
our appellate authority:
Email: appellate.ker@jio.com
Telphone number: 1800-889-3999
Fax: 1800-889-1211

1. Download "My Jio" app from google Play Store or Apple Store on your
phone and manage your account on the go.
2. You can also log in to www.jio.com
www.jio.com using your Jio ID to view your
account details.

Address: Reliance Jio Infocomm Ltd, 32/2552-C, Second floor Pukalakkattu

Kariyattu Tower Near Yathri Nivas , NH 47 Road

Mamangalam , Palarivattom Kochi 682025 Kerala

Please mention all your complaint number to follow up or escalate.

Terms and Conditions

1. There will be no increase in any tariff item (except ISD) till six months from
the date of your enrolment to the plan. Thereafter,RJIL reserves the right
to revise the terms & condition applicable to tariff plans.
2. RJIL reserves the right to vary the penal charge rates periodically, as well
as take recourse to any other action available and considered
appropriate, subject to TRAI regulations.
3. As per TRAI regulations, tariff is charged basis the duration of the call
rounded up to + / - 1 second, traceable to an appropriate time reference.
4. Itemized bills will be charged Rs. 50 per printed copy (Itemized bills
contain the details of all voice calls, SMS, VAS charges, data charges,

8. In case you are on an unlimited data plan, post consumption of your

allocated data limit, you will experience a downgrade in speed as per
Fair Usage Policy.
9. Any disagreement in the charging should be informed within 60 days,
failing which all charges will be considered as valid.
10. This is a computer generated statement and does not need signature.

premium rate services and roaming charges).

5. For billing, usage will be rounded up to the next higher pulse. For
example, if you are on 30 sec/pulse billing plan, a 31 sec call will be
billed as 2 pulses. Similarly, if your data plan is billed on 10KB/pulse,
usage of 11KB would be billed as 2 pulses.
6. No migration fee is chargeable for changing tariff plan.
7. No charges will be levied for any service without your explicit consent.

DND (Do Not Disturb)

Complaints & Service Requests

1. To avoid unwanted telemarketing calls & SMSs, SMS 'START <0>' to 1909.
2. To allow telemarketing SMSs only from select categories, SMS 'START
<preferred category no.> to 1909. {For example, to allow credit card &
education-related SMSs only, SMS 'START 1, 2' to 1909}. Please note that this
will block calls from all telemarketers, except those categories that you have
selected.
Categories & numbers are as follows:
1- Banking/Insurance/Financial Products/Credit Cards
2- Real Estate
3- Education
4- Health
5- Consumer Goods/Automobiles
6- Communication/Broadcasting/Entertainment/IT
7- Tourism & Leisure

Login to your account using your Jio ID and password in My Jio App or
www.jio.com and click on the "Service Request" option to raise a new

complaint or track the status of your existing complaint.

Page 2 of 5

Jio Number

7012565548

Account Number

600001336880

Statement as on

29-OCT-2016 11:47

Statement Period

30-SEP-2016 to 29-OCT-2016

Itemised Usage Detail - VOLTE

Date Time (hh:mm:ss)

Service Type

Destination

Call Type

Usage Unit

Pulse Pulse Units

Charges

10:51:43

VOICE

919656151515

NJ

02:15:53

DATA

JIONET

NJ

22:06:26

VOICE

919605713417

NJ

22 SEC

1 60 SEC

$ 0.00

22:00:39

VOICE

919605713417

NJ

42 SEC

1 60 SEC

$ 0.00

09:23:21

DATA

JIONET

NJ

3710770 KB

371,077 10 KB

$ 0.00

04:23:16

DATA

JIONET

NJ

154150 KB

15,415 10 KB

$ 0.00

17:42:46

VOICE

919400874075

NJ

08:13:35

DATA

JIONET

NJ

2691920 KB

269,192 10 KB

$ 0.00

02:27:07

DATA

JIONET

NJ

942470 KB

94,247 10 KB

$ 0.00

13:57:15

DATA

JIONET

NJ

715250 KB

71,525 10 KB

$ 0.00

02:40:10

DATA

JIONET

NJ

409030 KB

40,903 10 KB

$ 0.00

08:38:36

DATA

JIONET

NJ

1896160 KB

189,616 10 KB

$ 0.00

03:38:31

DATA

JIONET

NJ

18100 KB

1,810 10 KB

$ 0.00

18:21:42

VOICE

919656151515

NJ

07:15:42

DATA

JIONET

NJ

19:10:28

VOICE

917559058210

NJ

163 SEC

3 60 SEC

$ 0.00

15:36:19

VOICE

914822250141

NJ

829 SEC

14 60 SEC

$ 0.00

07:30:02

DATA

JIONET

NJ

829470 KB

82,947 10 KB

$ 0.00

02:09:09

DATA

JIONET

NJ

1346320 KB

134,632 10 KB

$ 0.00

20:43:53

VOICE

914822250141

NJ

149 SEC

3 60 SEC

$ 0.00

20:31:48

VOICE

914822250141

NJ

411 SEC

7 60 SEC

$ 0.00

20:13:17

VOICE

917559058210

NJ

138 SEC

3 60 SEC

$ 0.00

15:20:57

VOICE

918943433832

NJ

76 SEC

2 60 SEC

$ 0.00

09:52:38

SMS

917559058210

NJ

1 NOS

1 1 NOS

$ 0.00

09:26:54

DATA

JIONET

NJ

1569510 KB

156,951 10 KB

$ 0.00

04:08:45

DATA

JIONET

NJ

192020 KB

19,202 10 KB

$ 0.00

VOICE

917559058210

NJ

29-OCT-2016
34 SEC
1290594 KB

1 60 SEC
129,059 10 KB

$ 0.00
$ 0.00

28-OCT-2016

27-OCT-2016
205 SEC

4 60 SEC

$ 0.00

26-OCT-2016

25-OCT-2016

24-OCT-2016
24 SEC
3020720 KB

1 60 SEC
302,072 10 KB

$ 0.00
$ 0.00

23-OCT-2016

22-OCT-2016

21-OCT-2016
21:48:52

791 SEC

14 60 SEC

LO: LOCAL | ST: STD | IS: ISD | OJ: On Jio | NJ: Non Jio | HC: Home Circle | IR: International Roaming | NR: National Roaming | CU: Closed User Group | JF: Jio Friends & Families | OF: Non Jio Friends & Families | TF: Toll Free | PR: Premium | IN: Incoming

Page 3 of 5

$ 0.00

Date Time (hh:mm:ss)

Jio Number

7012565548

Account Number

600001336880

Statement as on

29-OCT-2016 11:47

Statement Period

30-SEP-2016 to 29-OCT-2016

Service Type

Destination

Call Type

Usage Unit

Pulse Pulse Units

Charges

20:07:36

VOICE

919400874075

NJ

55 SEC

1 60 SEC

$ 0.00

20:01:10

VOICE

919946665901

NJ

35 SEC

1 60 SEC

$ 0.00

08:16:38

VOICE

919072600138

NJ

24 SEC

1 60 SEC

$ 0.00

08:14:10

DATA

JIONET

NJ

2221580 KB

222,158 10 KB

$ 0.00

04:45:24

DATA

JIONET

NJ

81070 KB

8,107 10 KB

$ 0.00

07:38:33

DATA

JIONET

NJ

2116850 KB

211,685 10 KB

$ 0.00

02:03:07

DATA

JIONET

NJ

313570 KB

31,357 10 KB

$ 0.00

08:37:39

DATA

JIONET

NJ

2975700 KB

297,570 10 KB

$ 0.00

03:30:43

DATA

JIONET

NJ

156570 KB

15,657 10 KB

$ 0.00

20:00:57

VOICE

919809693968

NJ

51 SEC

1 60 SEC

$ 0.00

19:25:11

VOICE

914822250141

NJ

36 SEC

1 60 SEC

$ 0.00

10:39:51

SMS

919560345888

ST-NJ

1 1 NOS

$ 0.00

06:25:57

DATA

JIONET

NJ

3677820 KB

367,782 10 KB

$ 0.00

14:18:44

DATA

JIONET

OJ

370 KB

37 10 KB

$ 0.00

12:56:10

VOICE

919847945012

NJ

09:26:00

DATA

JIONET

NJ

481070 KB

48,107 10 KB

$ 0.00

04:25:55

DATA

JIONET

NJ

5020 KB

502 10 KB

$ 0.00

08:52:06

DATA

JIONET

NJ

125200 KB

12,520 10 KB

$ 0.00

03:15:48

DATA

JIONET

NJ

162190 KB

16,219 10 KB

$ 0.00

08:41:34

DATA

JIONET

NJ

1534290 KB

153,429 10 KB

$ 0.00

03:09:27

DATA

JIONET

NJ

1055940 KB

105,594 10 KB

$ 0.00

08:38:54

DATA

JIONET

NJ

1398060 KB

139,806 10 KB

$ 0.00

03:25:54

DATA

JIONET

NJ

471400 KB

47,140 10 KB

$ 0.00

11:09:21

DATA

JIONET

NJ

1793810 KB

179,381 10 KB

$ 0.00

00:25:51

DATA

JIONET

NJ

478400 KB

47,840 10 KB

$ 0.00

08:02:52

DATA

JIONET

OJ

10 KB

1 10 KB

$ 0.00

07:35:14

DATA

JIONET

NJ

1603730 KB

160,373 10 KB

$ 0.00

01:13:00

DATA

JIONET

NJ

1101590 KB

110,159 10 KB

$ 0.00

21-OCT-2016

20-OCT-2016

19-OCT-2016

18-OCT-2016

1 NOS

17-OCT-2016

27 SEC

1 60 SEC

$ 0.00

16-OCT-2016

15-OCT-2016

14-OCT-2016

13-OCT-2016

12-OCT-2016

LO: LOCAL | ST: STD | IS: ISD | OJ: On Jio | NJ: Non Jio | HC: Home Circle | IR: International Roaming | NR: National Roaming | CU: Closed User Group | JF: Jio Friends & Families | OF: Non Jio Friends & Families | TF: Toll Free | PR: Premium | IN: Incoming

Page 4 of 5

Date Time (hh:mm:ss)

Jio Number

7012565548

Account Number

600001336880

Statement as on

29-OCT-2016 11:47

Statement Period

30-SEP-2016 to 29-OCT-2016

Service Type

Destination

Call Type

Usage Unit

Pulse Pulse Units

Charges

06:32:46

DATA

JIONET

NJ

835350 KB

83,535 10 KB

$ 0.00

01:32:41

DATA

JIONET

NJ

100 KB

10 10 KB

$ 0.00

09:53:31

DATA

JIONET

NJ

451090 KB

45,109 10 KB

$ 0.00

08:25:59

DATA

JIONET

OJ

20 KB

2 10 KB

$ 0.00

04:53:26

DATA

JIONET

NJ

44140 KB

4,414 10 KB

$ 0.00

08:25:59

DATA

JIONET

NJ

1412850 KB

141,285 10 KB

$ 0.00

06:25:57

DATA

JIONET

OJ

10 KB

1 10 KB

$ 0.00

11:10:17

DATA

JIONET

NJ

867210 KB

86,721 10 KB

$ 0.00

09:55:20

DATA

JIONET

OJ

110 KB

11 10 KB

$ 0.00

00:12:56

DATA

JIONET

NJ

377960 KB

37,796 10 KB

$ 0.00

11-OCT-2016

10-OCT-2016

09-OCT-2016

08-OCT-2016

LO: LOCAL | ST: STD | IS: ISD | OJ: On Jio | NJ: Non Jio | HC: Home Circle | IR: International Roaming | NR: National Roaming | CU: Closed User Group | JF: Jio Friends & Families | OF: Non Jio Friends & Families | TF: Toll Free | PR: Premium | IN: Incoming

Page 5 of 5