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Table of Contents
TEMPLATE GUIDE....................................................................................1
1
DELIVERABLE QUALITY.......................................................................2
1.1
1.2
1.3
1.4
PROCESS QUALITY.............................................................................5
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
DEFINITION............................................................................................................................ 2
QUALITY TARGETS.................................................................................................................. 2
QUALITY ASSURANCE PLAN.......................................................................................................3
QUALITY CONTROL PLAN..........................................................................................................4
APPENDIX.......................................................................................7
ii
Template Guide
What is a Quality Plan?
Quality can be defined as the level of conformance of the final deliverable to the customer's
requirements. Quality is usually considered from two different perspectives; the quality of the
deliverable provided to the customer and the quality of the management processes
undertaken on the project to produce the final deliverable. For this reason, a Quality Plan not
only defines the approach taken to ensure the quality of the deliverable but also highlights
other management processes which influence deliverable quality, such as change, risk and
issue management.
To create a Quality Plan, the following steps are undertaken:
1 Deliverable Quality
The success of a project is typically measured in terms of the achievement of time, cost and
quality targets. As time and cost targets are addressed in the Project and Financial Plans
respectively, we now need to outline the quality targets and identify the methods used to
assure the customer that the quality targets will be achieved for this project.
1.1 Definition
Define the term quality. For example:
Quality is the level of conformance of each deliverable to the customer's requirements.
Project
Deliverable
New financial
management
solution with
accounts
receivable and
payables
processes
Implementation of
Oracle Financials
General Ledger (GL),
Accounts Payable (AP)
and Accounts
Receivable (AR) system
modules
Quality
Criteria
System functionality:
GL tested & installed
AP tested & installed
AR tested & installed
System Performance
System up-time
System response-time
Data migrated from old
system
Quality
Standards
System functionality:
GL operational with no errors
AP operational with no errors
AR operational with no errors
System Performance
99.9% system uptime
< 5 second response times
100% data accuracy
Outline the QA plan to assure the customer that the quality targets will be met. For example:
QA Plan
Technique
Description
Recruit
Skilled
Staff
Throughout
project
Undertake
Quality
Reviews
Monthly
Frequency
If appropriate, include the above QA techniques as activities within the project schedule and
insert the schedule here.
Peer Reviews: The process of requiring project team members to review each other's
work is known to increase the level of quality of deliverables. It will also enable quality
issues to be identified earlier in the Project Execution phase and therefore increase the
likelihood of the quality issue's being resolved within the planned time allocation
Deliverable Reviews: This process involves internal project staff undertaking formal
planned reviews to ensure that the deliverable is built according to the specified design
Documentation Reviews: Similar to deliverable reviews, this process involves the
review of all management documentation at regular planned intervals in the project
Stage-Gate Reviews: These are formal reviews at the end of each major project
milestone to assess all activities and deliverables completed to date and gain approval
from the Project Sponsor to continue to the next project phase.
Description
Peer
Reviews
Weekly,
throughout
project
StageGate
Reviews
At the end of
each project
milestone
Frequency
If appropriate, include the above QC techniques as activities within the project schedule and
insert the project schedule here.
2 Process Quality
In addition to the assurance and control of deliverable quality, a number of project
management processes must be undertaken to ensure that quality of the deliverable is
achieved. Summarize each of the project management processes used to ensure that the
quality targets outlined above will be achieved during this project.
(NB Refer to the Method123 Time Management Process for a complete example).
(NB Refer to the Method123 Cost Management Process for a complete example).
(NB Refer to the Method123 Quality Management Process for a complete example).
(NB Refer to the Method123 Change Management Process for a complete example).
(NB Refer to the Method123 Risk Management Process for a complete example).
(NB Refer to the Method123 Issue Management Process for a complete example).
(NB Refer to the Method123 Procurement Management Process for a complete example).
(NB Refer to the Method123 Communications Management Process for a complete example).
3 Appendix
Attach any documentation you believe is relevant to the Quality Plan. For example: