Services

Dedicated Support Engineering

Microsoft Services Dedicated Support Engineering provides the highest level of direct support through a truly
flexible offering. It is designed to help your people improve system availability, decrease deployment times and
respond quickly to unforeseen outages. Through a relationship based support model, we strive to become your trusted
technical advisors that help your organization obtain operational excellence across all Microsoft products you deploy.

Customer Profile ...

Complex Infrastructures
Beyond Routine Operations
Mission Critical Applications
Expert Dedicated Contacts

Value ...

Enterprise Operational Knowledge

End to End Project Collaboration
Critical Situation Prevention
Enterprise Best Practices

What this means to you ...

Integrity
Availability
Operational Excellence

Advise

Operate

Expert dedicated resource to ensure understanding of long-term and short-term goals.

Planning and execution coordinated by same consistent expert and integrated with your
TAM. The DSE offering brings best practices perspectives into the customers IT
environment, thus increasing productive use

Restoring IT service is not the main goal for DSE. Preventing further IT service disruptions
is the focus of DSE. Over time the number of reactive support needs will decrease as
customer leverage the benefits of the proactive services

Optimize
Knowledge is transferred from an expert Microsoft support professional with deep technical
knowledge and access to internal Microsoft resources as needed to fully support customers
IT staff knowledge requirements

Confidence Trust Loyalty