JACKIE KOWALICK

108 1583-26th Street, Brandon MB R7B 2M3 Ph. 204.612.8042 Email: jackiekowalick@gmail.com

Professional Summary

Motivated customer service specialist with over 12 years of experience in a fast-paced,

team-based environment.
Excelling at customer satisfaction and retention.
Flexible and hardworking in deadline-driven environments.
Patient and empathetic with a background in conflict resolution and customer care.

Skills

Exceptional communication skills

Quick learner
Strong client relations
Reliable, flexible and dependable
Creative problem solver
Works efficiently and effectively within a group and independently

Work History
File Maintenance
Heritage Co-op Erickson, Manitoba

2015-2016

Responsible for opening the store.

Balancing the cash drawers and making deposits.
Completes file uploads and pricing of products daily.
Manages all merchandise receiving.
Balance and ensure all payables are completed on time.
Process data entry.
Responsible for set up of new inventory items.
Completes merchandise transfer of products between multiple store locations.
Responsible for submitting merchandise claims.
Process and adjust merchandise costs accordingly.
Investigates and resolve issues with inventory counts.
Answer and direct calls to the appropriate individual or department.
Dedicated to continuously improve daily processes.
Politely assists members and contractors via telephone and in person.
Manages a wide variety of service and administrative tasks to resolve issues quickly and
efficiently.

Emergency Roadside Service Administration

CAA Manitoba Winnipeg, Manitoba

Investigated and resolves member and contractor inquiries and complaints in a timely
and empathetic manner.
Politely assisted members and contractors via telephone.
Managed a wide variety of service and administrative tasks to resolve issues quickly
and efficiently.
Directed calls to appropriate individuals and departments.
Built long-term member and contractor relationships.
Routinely answers member and contractor questions.
Learns, applies and references product knowledge information.
Contacted members to follow up on reimbursement claims.
Sets up and explains new membership contracts.
Completes data entries for members and contractors.
Audits and clears road service calls.
Processed contractor payments, statements and adjustments.
Processed all incoming and outgoing Reciprocal Services

Membership Processing
CAA Manitoba Winnipeg, Manitoba

2009-2015

2005-2009

Answered a number of calls per day by addressing customer inquiries and solving
problems in a timely and effective manner.
Asked open-ended questions to assess member needs.
Set up and explained new membership contracts.
Described product to members and accurately explained benefits and services.
Earned management trust by responsibly opening and closing office.
Provided an elevated experience to generate a loyal member base.
Answered questions with up-to-date knowledge of sales and promotions.
Effectively communicated with marketing and administrative teams on a daily basis.
Directed calls to appropriate individuals and departments.
Handled daily heavy flow of paperwork and cooperated with the accounting
departments on invoicing.
Developed reputation as an efficient service provider with high levels of accuracy and
dedication to excellent customer service.
Managed a wide variety of member services and administrative tasks.
Processed membership sales including new sales, renewed and upgraded
memberships.
Balanced cash drawers and was responsible for deposits.
Processed data entry.
Helped drive sales goals for new and renewed memberships.
Learned, referenced and applied product knowledge information.
Performed physical inventory counts every month.

Member Service Counsellor

CAA Manitoba Winnipeg, Manitoba

2003-2005

Greeted members entering the store to ascertain what each member wanted or
needed.
Set up and explained new membership contracts.
Described product to members and accurately explained benefits and services.
Recommended alternative items if product was out of stock.
Communicated all services and promotions to members to generate return business.
Provided travel planning and counseling.
Sold travel health insurance and products.
Politely assisted members in person and via telephone.
Provided a positive client experience to generate a loyal membership base.
Recommended, selected and helped locate travel merchandise based on member
request.
Answered product questions with up-to-date knowledge of sales and promotions.
Developed reputation as an efficient service provider with high levels of accuracy and
dedication to excellent member service.
Ensured exceptional member experience by addressing customer concerns,
demonstrating empathy and resolving problems efficiently.
Directed calls to appropriate individuals and departments.
Built long-term member relationships and advised members on purchases and
promotions.
Earned managements trust by opening and closing branch.
Balanced cash drawers and made deposits.
Organized store merchandise.
Restocked inventory daily and verified proper replenishment.
Operated a POS system for trade shows.
Dedicated to continuously improving sales abilities and product knowledge.
Participated in physical inventory counts.

Cashier and File Maintenance Clerk

Heritage Co-op Minnedosa, Manitoba

2000-2003

Provided direct customer service.

Completed inventory, packaging and stocking merchandise.
Completed file loads and pricing of products.
Was responsible for opening and closing store and managing cash drawers.
Greeted customers entering the store.
Politely assisted customers in person and via telephone.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Maintained cleanliness and presentation of stock room and production floor.
Organized store merchandise.
Replenished supplies, bags and other materials at each cash station.

Education
Assiniboine Community College

2016-current

Enrolled in Office Administration with Medical Specialization

High School Diploma

Minnedosa Collegiate Institute

1995
Minnedosa, Manitoba

Received awards in English Language Arts and Biology

Recognized for Community General Service

References
Available upon request