Professional Documents
Culture Documents
Triage &
Troubleshooting
Guide
A
Start
Initial Analysis
Does
Power LED
Turn ON
GREEN?
Go to
(No Green LED)
Triage Sheet (page 3)
Replacement Parts
No
GO TO
Power-ON
Troubleshooting
Flowchart B
Page 5
Yes
Go to
(Video Inputs)
Triage Sheet (page 3)
Suggested Parts
GO TO
Video Inputs
Troubleshooting
Flowchart E
Page 11
Go to
(No Audio)
Triage Sheet (page 3)
Suggested Parts
GO TO
No Audio
or
Distorted Audio
Troubleshooting
Flowchart F
Page 12
No
Yes
Is
POWER LED
Flashing
RED?
Is Video
Missing or Distorted on
Select Inputs ?
Go to
(C1, C2, C3, or C4)
Triage Sheet (page 3)
Suggested Parts
Yes
GO TO
Protection Mode
Troubleshooting
Flowchart C1, 2, 3, 4
Pages 6, 7, 8, 9
Is Video
Missing or Distorted on
All Inputs ?
Yes
Go to
(No Video)
Triage Sheet (page 3)
Suggested Parts
GO TO
No Video
or
Distorted Video
Troubleshooting
Flowchart D
Page 10
Is Audio
Missing or Distorted on
All or
Select Inputs ?
Yes
No
No Problem Found
Unit Fully Operational
No
CTV-38
Troubleshooting Flowcharts
Sony WAX2 Chassis Technical Triage Summary Sheet
KDL-26S2000 KDL-32S2400
2. Select that symptom from the chart.
KDL-32S2000 KDL-32S20L1
3. Select the model from the chart.
KDL-40S2000 KDL-40S2400
4. Bring all the boards listed for that symptom.
KDL-46S2000 KDL-40S20L1
5. Follow the troubleshooting charts in the technical guides to isolate the board.
KDL-26S2010 KDL-40V2500
6. Chart Color Code
KDL-32S2010 KDL-46V2500
RED DOT: (Primary) Most likely defective par
KDL-40S2010 KDL-46V25L1
BLUE Triangle: (Secondary) Possible defective part
KDL-46S2010
Green Square: (Last resort) Improbable defective par
BLACK TEXT: Board and Part # that may correct the sympto
7) The Troubleshooting Flowchart required to determine the actual defective part is listed for each column in the last row of each table.
Video - missing or distorted
Symptoms - (Protection & Power)
Reference
1
Blinks
2
Blinks
3
Blinks
4
Blinks
5
Blinks
6
Blinks
BU Board
BU 32"
BU 40"
BU 46"
BU 40V2500
BU 46V2500
BU 46V25L1
G1 -Brd 26"32"
G2-Brd 40"46"
8
Blinks
Steady Green
Power LED
No Green
Power LED
(Dead Set)
Video
No Video
No Video
1,3,4,5
Full Screen Half Screen
only
Video 2
Only
Video 6
HDMI
Only
DVI
Only
Video 7
(PC-IN)
NTSC
Tuner
Only
ATSC
Tuner
Only
AU Board
BU 26"
7
Blinks
*
*
*
*
*
*
*
No
Audio
Part #
A-1179-055-D
A-1179-491-A
A-1179-492-A
A-1179-493-A
A-1183-828-A
A-1196-624-A
A-1196-664-A
A-1196-664-A
1-468-980-11
A-1169-591-D
A-1152-234-E
H2 Board
H2 46" only
A-1194-048-A
A-1153-812-A
QS Board
A-1164-341-B
QT Board
AC Inlet Mod
LCD Panel
1-819-729-13
Reference Table 1
BL Inverter
Board
BL Invert 26"
BL Invert 32"
BL Invert 40"
BL Invert 46"
Problem
CTV-38
1-789-507-11
1-789-504-11
1-789-500-32
^A-1251-295-A
^A-1251-295-B
1-576-233-51
Fuse F6000
Flowchart
Reference
C1
C1
C1
C2
C2
C3
C4
C4
Audio
Temp
Video
^ Replace Inverter
Troubleshooting Flowcharts
CTV-38
Model #
Serial # Range
Range Limits
Part #
KDL-26S2000
ALL
N/A
1-802-061-13
KDL-26S2010
4,200.001 to 4,299,999
4,500,001 to 4,599,999
4,700,001 to 4,799,999
Within Range
1-802-260-11
Outside Range
1-802-061-13
KDL-32S2000
ALL
N/A
1-802-060-12
Within Range
1-802-261-11
KDL-32S2010
4,200.001 to 4,299,999
4,520,001 to 4,599,999
4,700,001 to 4,799,999
8,200,001 to 8,299,999
8,500,001 to 8,599,999
Outside Range
1-802-060-21
Within Range
1-802-261-11
Outside Range
1-802-060-14
KDL-32S2400
8,200,001 and UP
KDL-32S20L1
ALL
N/A
1-802-060-12
KDL-40S2000
ALL
N/A
1-802-059-22
KDL-40S2010
ALL
N/A
1-802-059-22
KDL-40S2400
ALL
N/A
1-802-059-22
KDL-40S20L1
ALL
N/A
1-802-059-22
KDL-40V2500
ALL
N/A
1-802-184-13
KDL-46S2000
ALL
N/A
1-802-100-31
KDL-46S2010
ALL
N/A
1-802-100-31
KDL-46V2500
ALL
N/A
1-802-183-11
KDL-46V25L1
ALL
N/A
1-802-183-11
Troubleshooting Flowcharts
NOTES:
1) Confirm all connections between
circuit boards before replacing
NOTE:
Possible
Remote
Control
Failure
What
is the State of
the Power LED &
Standby LED
?
Press
TV or Remote
POWER
Button
Does
The Power LED
Light
GREEN?
GO TO
Flowchart C 1
1X, 2X, 3X
Protection
Modes
G1-Board
G2-Board
Check
Main Fuse
F6101
OK
CN6102 or
CN6001
No
Replace
AC-Inlet Module
1-819-729-13
CTV-38
BU-Board
Check 10.5V
at
CN6202/Pin 7 (G1)
CN6200/Pin 7 (G2)
Is voltage
10.5V
Present?
Replace
G1-Board (26",32")
1-468-980-11
G2-Board (40",46")
A-1169-591-D
Yes
Confirm Unit
is securely
connected to
active
AC-Outlet
Is AC
110V
Present at
Power LED
Glows Steady Green
(No Video & No Audio)
Standby LED
Red Flashes
No
G1-Board
G2-Board
Yes
GO TO
Flowchart C 2
4X, 5X
Protection
Modes
OK
GO TO
Flowchart C 3
6X
Protection
Modes
G1-Board
G2-Board
Check Standby 3.3V
at
CN6202/Pin 5 (G1)
CN6200/Pin 5 (G2)
No
No
Is voltage
5V
Present?
Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A
GO TO
Flowchart C 4
7X, 8X
Protection
Modes
Is voltage
3.3V
Present?
Yes
Check D5V
at
C7008/Pin 3
Yes
BU-Board
Check Standby
3.3V at
CN1002/Pin 10
No
Replace
G1-Board (26",32")
1-468-980-11
G2-Board (40",46")
A-1169-591-D
Yes
Is voltage
3.3V
Present?
No
Yes
Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A
Check Connections
between
G1-Board or
G2-Board,
AU-Board,
and
BU-Board
Troubleshooting Flowcharts
NOTES:
1) All flash patterns will occur on the Front Panel
Red POWER LED
2) All voltage are measured prior to unit shutdown
3) LVP Low-Voltage Protection
Is
the 10.5V
Present
?
Yes
Check voltage at
TP1
(Ref. Fig. 3-3)
Is voltage
5V
Present?
Yes
Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A
CTV-38
Check PS7000
resistance
Replace
G1-Board
(26",32")
1-468-980-11
G2-Board
(40",46")
A-1169-591-D
Is resistance
0 ohms?
3X
Flash Pattern
(1.8V, 3.3V, 2.4V LVP)
Confirms
BU-Board
Failure
BU-Board
No
Replace
PS7000
1-576-603-21
Yes
Defective IC7005
D5V Regulator
BU-Board
No
Flash Pattern
(D5V LVP)
G1-Board
G2-Board
No
2X
1X
Flash Pattern
(10.5V & Panel 5V LVP)
Check voltage at
CN6202/CN6200
pins 7 & 8
C1
Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A
Check F7000
resistance
Is resistance
0 ohms?
BU-Board
No
Replace
F7000
1-576-603-21
Yes
A3U-Board
Check voltages at
TP2, TP3, & TP4
(Ref. Fig. 3-4)
BU-Board
Is voltages
1.8V, 3.3V,
2.4V
No
Confirms
BU-Board
Failure
Present?
Yes
Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A
Troubleshooting Flowcharts
NOTES:
1) All flash patterns will occur on the Front Panel
Red POWER LED
2) All voltage are measured prior to unit shutdown
C2
Unit Shuts OFF
RED LED
Flashing
4X
Flash Pattern
(Backlight)
Does
video appear
momentarily
?
No
Flash Pattern
(Overall Power Supply )
G1-Board
G2-Board
Check voltage at
CN6203/pins 9 - 12
Yes
Is voltage
18.5V
Present?
Backlight
Inverter Board
(26") 1-789-507-11
(32") 1-789-504-11
(40") 1-789-500-31
(46") A-1251-295-A
A-1251-295-A
-1251-295-B
AA-1251-295-B
Check voltage at
CN6203/pin 2
3V
Check
Open
fuses F001, F002,
&F003 Inverter
NOTE: Order and replace
Brd
Inverter boards as a pair for 46".
Is voltage
3.2V
Present?
0V
CTV-38
Is voltage
0V or 3V
Present?
Replace
G1-Board
(26",32")
1-468-980-11
G2-Board
(40",46")
A-1169-591-D
Is
Relay Click
Heard?
Is voltage
3.3V
Present?
No
Check voltage at
CN6202/pin 13 (G1)
CN6203/pin 13 (G2)
Is voltage
18.5V
Present?
No
G1-Board
G2-Board
3V
Check voltage at
CN6202/pin 2 (G1)
CN6203/pin 2 (G2)
Is voltage
3.3V
Present?
No
Replace
G1-Board (26",32")
1-468-980-11
G2-Board (40",46")
A-1169-591-D
Yes
Yes
No
Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A
No
Yes
Yes
BU-Board
Yes
BU-Board
Check voltage at
CN7009/pin 3
Good
No
Yes
0V or 3V
Present
?
G1-Board
G2-Board
Check voltage at
CN6202/pin 4 (G1)
CN6203/pin 4 (G2)
5X
G1-Board
G2-Board
Yes
Does
the voltage
approach
22V?
No
Replace
G1-Board (26",32")
1-468-980-11
G2-Board (40",46")
A-1169-591-D
Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A
Troubleshooting Flowcharts
NOTES:
1) All flash patterns will occur on the Front Panel
Red POWER LED
2) All voltage are measured prior to unit shutdown
C3
Flash Pattern
(Audio Output)
Yes
AU-Board
No
Replace
G1-Board
1-468-980-11
G2-Board
A-1189-958-A
CTV-38
Check voltage at
CN7503/pin 1
Is
Video & Audio
Present Before
Shut-Down
?
Replace
AU-Board
A-1179-055-A
AU-Board
Check voltage at
CN9502/pin 1
Is voltage
9V
Present?
Is voltage
15V
Present?
Yes
No
Check
PS7001
AU-Board
Check voltage at
Main Micro
IC1001/pin 26
Yes
BU-Board
No
Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A
0V
Replace
AU-Board
A-1179-055-A
Is voltage
0V or 2.8V
Present?
2.8V
Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A
Troubleshooting Flowcharts
C4
NOTES:
1) All flash patterns will occur on the Front Panel
Red POWER LED
2) All voltage are measured prior to unit shutdown
8X
7X
Flash Pattern
(TRIDENT)
Flash Pattern
(Temperature )
Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A
Does
TV shutdown
immediately or after
some period of
time?
Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A
Immediately
Period of
Time
Check Ventilation
1) Clear Unit Vents
2) Room Temperature
3) Cabinet & Wall Spacing
No
Problem
Solved
Yes
G2-Board
Excessive
Temperature
Replace
G1-Board
1-468-980-11
G2-Board
A-1189-958-A
CTV-38
Inverter-Board
Excessive
Temperature
Backlight
Inverter Board
(26") 1-789-507-11
(32") 1-789-504-11
(40") 1-789-500-31
(46") A-1251-295-A
A-1251-295-A
-1251-295-B
AA-1251-295-B
Troubleshooting Flowcharts
NOTES:
1) Confirm all connections between
circuit boards before replacing
D
No Video
or
Distorted Video
All Inputs:
RF Tuner Video
Video 1,2,3 (Composite & S-Video)
Video 4,5 (Component Video)
Video 6 (HDMI)
Video 7 (PC IN)
Is
Video Missing
or Distorted on
All Inputs ?
1,2,3 etc.
No
GO TO
Video Inputs
Troubleshooting
Flowchart E
Check Separate
Inputs
Yes
OK
Is
Standby LED
Flashing Red
or
Power LED
Steady Green
?
Flashing
Red
GO TO
Protection Mode
Troubleshooting
Flowcharts C1,2,3
Steady
Green
Yes
Is
Dark
Raster
Bright or Dark
?
Bright
Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A
Backlight
Inverter Board
(26") 1-789-507-11
(32") 1-789-504-11
(40") 1-789-500-31
(46") A-1251-295-A
A-1251-295-A
-1251-295-B
AA-1251-295-B
NOTE: Order and replace
Inverter boards as a pair for 46".
CTV-38
Are
Waveforms and
Voltage Levels
Correct?
Check for
User Menu (Wega Gate)
Display
Does
User Menu
Display?
Check Connections
between
BU-Board CN5000
and
LCD Panel
(Logic Board)
BU-Board
NOTE: For V2500 series
CN5000/pins
14,15,16,17,22,23,24,25,29,30,
Yes
No
Check 10.5V
at
CN6202/Pin 7 (G1)
CN6200/Pin 7 (G2)
Is voltage
10.5V
Present?
Yes
G1-Board
G2-Board
No
Replace
G1-Board
(26",32")
1-468-980-11
G2-Board
(40",46")
A-1169-591-D
Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A
10
Troubleshooting Flowcharts
NOTES:
1) Confirm all connections between
circuit boards before replacing
Video Inputs:
RF Tuner Video
Video 1,2,3 (Composite & S-Video)
Video 4,5 (Component Video)
Video 6 (HDMI)
Video 7 (PC IN)
Video Inputs
Check
External Device
and
Connections
Swap Devices and
connections
Good
RF Tuner
Distorted or Missing
(Only)
Bad
TV OK
Repair External
Devices or
Connections
Switch between
Analog and
Digital Mode in
User Menu
Does
Analog Mode
functions
Properly?
Check
Individual
Video Inputs
No
Video 1, 3, 4, 5
Distorted or Missing
(Only)
Replace
AU-Board
A-1179-055-A
Video 2
Distorted or Missing
(Only)
Replace
H2-Board
A-1152-234-E
(26", 32", 40")
H46-Board
A-1194-048-A
(46")
Video 6 (HDMI)
Distorted or Missing
(Only)
Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A
Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A
Does
Digital Mode
functions
Properly?
No
Check voltage at
CN4701/pin 3
Replace
QS-Board
A-1153-812-A
G1-Board
G2-Board
Check 18.5V
at
CN6202/Pin 13 (G1)
CN6200/Pin 13 (G2)
Yes
Replace
QT-Board
A-1164-341-A
BU-Board
Yes
Is voltage
10.5V
Present?
Yes
Replace
QS-Board
A-1153-812-A
CTV-38
Yes
No
Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A
Is voltage
18.5V
Present?
No
Replace
G1-Board
(26",32")
1-468-980-11
G2-Board
(40",46")
A-1169-591-D
11
Troubleshooting Flowcharts
NOTES
1) Confirm all connections between
circuit boards before replacing
No Audio or Distorted
Audio
(Speaker Outputs)
All Inputs:
RF Tuner Video
Video 1,2,3 (Composite & S-Video)
Video 4,5 (Component Video)
Is Audio
Video 6 (HDMI)
Missing or Distorted
Video 7 (PC IN)
Check
External Devices
and
Connections
Swap Devices and
connections
Check
Individual
Audio Inputs
Yes
Video 1, 3, 4, 5 (Only)
Distorted or Missing
Check Connections
CN9001 & CN9002
Check
Headphone
Audio Output
Yes
Repair Connections
and/or
Replace Speaker(s)
1-826-363-11 (26" 32")
1-826-362-11
(40")
1-826-435-11
(46")
CTV-38
Check
Speaker Connection (CN7750)
& Speaker Resistance
No
Are
Connections OK
and Resistance
8 ohms?
Yes
Video 2 (Only)
Distorted or Missing
Check Connection
CN9001
Check voltage at
CN9502/pin 1
No
AU-Board
TV OK
Repair External
Devices or
Connections
Good
No
on All Inputs ?
1,2,3,..etc.
Is Audio
Missing or
Distorted ?
Bad
Yes
Replace
AU-Board
A-1179-055-A
Is voltage
9V
Present?
No
Replace
G1-Board
(26",32")
1-468-980-11
G2-Board
(40",46")
A-1169-591-D
DVI (Only)
Distorted or Missing
Check Connection
CN9501
Replace
AU-Board
A-1179-055-A
Replace
H2-Board
A-1152-234-E
(26", 32", 40")
H46-Board
A-1194-048-A
(46")
Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A
NTSC Tuner(Only)
Distorted or Missing
Check Connection
CN7803
Replace
QT-Board
A-1164-341-A
ATSC Tuner(Only)
Distorted or Missing
Check Connection
CN7314
Replace
QS-Board
A-1153-812-A
12
CTV380202
02/02/07