Professional Documents
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Computing
Alan McSweeney
Objectives
Computing
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Information Storage
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Information
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• Within an organisation
− Do you know how much IT is costing so you can implement a utility supply and
payment model?
− Do you know what your costs are so you can charge for their recovery?
− How mature is your costing model?
− Could you implement a cost-recovery/chargeback model tomorrow?
• Outside the organisation
− Any costs paid to an external utility provider are still part of the IT budget
− Do you know if their costs will be cheaper or more expensive than internal
costs?
− Are there hidden costs?
− Can you disengage easily, quickly and at low cost?
• A firm will tend to expand until the cost of organising an extra transaction within the firm
become equal to the costs of carrying out the same transaction on the open market
• This means when it is cheaper to buy the service externally it will generally be bought
externally
• However there is an assumption of perfect knowledge and perfectly rational use of this
knowledge to achieve the most logical solution
• In reality this perfection is rarely if ever achieved
− Other less rational factors affect the decision
• Everybody Else Is Doing It
• I Want To Do It So It Appears On My Resume
• I Like New Technology
• Vendors Keep Talking About It
• I Need One Good Idea To Stamp My Mark On The Organisation
• It Will Solve All My Problems
• I Hate Dealing With IT
• I Do Not Want to Setup a Large IT Function
• Cost estimates are rarely accurate
− What we know about most projects is that they either or both overrun on costs and deliver less
than expected
− Cost overruns are generally caused by a mix of errors in the initial cost estimates and deliberate
distortions in order to cause the decision to be made
• Along with production costs, there are costs for preparing, entering into and monitoring the
execution of all kinds of contracts as well as costs for implementing allocation and tracking
measures for the contracted services
• When internal transaction costs become greater than the costs of externally sourcing the
service, the service will be obtained externally
• There are hidden costs associated with sourcing a service externally
− Selecting the wrong supplier
− Costs of writing contract
− Costs of enforcing contract
− Having a poor service contract that results in hidden cost and/or reduced service
− Overlooking personnel issues
− Loosing control over the outsourced activity
− Management, quality assurance and supervision overhead
− Implementation and termination costs
− Loss of flexibility
− Loss of integration between applications and data
− Data extraction costs
− Security framework implementation
• Transition to utility computing model requires full knowledge of costs – current and future
• Note that anything can be outsourced except the management of what is
outsourced
June 10, 2010 15
Characteristics of Credible Cost Estimates
Alan McSweeney
alan@alanmcsweeney.com