10/17/2016

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info:at19:21:16
Hello!YouhavereachedInternetRepair.
Ifyouhavequestionsaboutchangestoyourserviceorgettingyourserviceturnedbackon,followthislink.
ToverifythestatusofyourInternetconnection,checktheServiceTroubleshootertotestyourservicefora
knownoutagewhileyouwait.
Tocheckthestatusofatechdispatch,pleasecheckthewhere'smytech?tool.
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minute(s).Thankyouforyourpatience.
info:at19:21:17
Alltechnicalsupportchatsmayberecordedandusedfortrainingpurposes.
Hello,youhavereachedCenturyLinkRepair,mynameisSam.Willyoupleaseverifythebillingnameand
serviceaddressonthisaccount?
Sam:at19:21:43
HiYang.
Sam:at19:21:43
Thankyouforthatinformation.Iseethatyou'rechattingaboutDSLisred,isthatcorrect?
Sam:at19:21:43
Yang:at19:21:57
HiIamtryingtoconnectmyinternetservicebuttheDSLlightisred.
Yang:at19:21:59
Yes.
Sam:at19:22:23
Imsorrythatyourehavingtroubleinternetconnection,let'scheckyouraccounttofindoutwhat'sgoingon.
Sam:at19:22:27
MayIpleasehavetheaccounttelephonenumberandfullnameoftheaccountholderplease?
Yang:at19:23:01
Doyoumeantheaccountnumber?
Sam:at19:23:16
YespleaseYang.
Yang:at19:23:24
3038610715
Yang:at19:23:27
YangLi
Yang:at19:23:55
Iwonderifmyserviceformyaddresshasbeenconnected.Becausethetechniciannevershoweduplast
week.
Sam:at19:24:51
Iunderstand.
Sam:at19:24:54
Letmecheckti.
Sam:at19:25:29
MayIpleasehaveyouraccountSecurityCode(thesearethe3numbersenclosedinparenthesisfollowing
youraccountnumber)?
Yang:at19:25:56
Ididn'tprovidemySSNwhenIopenedtheaccount.
Yang:at19:26:11
Idon'tfeelcomfortabledoingso,sorry.
Sam:at19:26:59
Yes,securitycodeisdifferentfromtheSSN.
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10/17/2016

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Yang:at19:27:38
OhsorryIreadthatwrong.Idon'tthinkIhaveit.
Yang:at19:28:40
theonlynumberthattheconsultantgavemewastheaccountnumberandtheordernumber
Sam:at19:29:03
Okay.
Sam:at19:29:22
Areyounearbythemodem?
Yang:at19:30:03
Ohonething,myaddressis1201ClarksonSt,Apt506,DenverCO80218.ButwhenIopenedtheaccount
lastweektheconsultantputmyzipcodeas80210,whichIfoundoutlater(itookapictureofthechat
history).
Yang:at19:30:07
YesIam.
Sam:at19:30:54
Okay.
Sam:at19:31:02
Canyoupleaseprovidemethemakeandmodelofthemodem?
Yang:at19:31:30
C1000A
Sam:at19:31:42
Okay.
Sam:at19:31:59
Whenwasthelasttimethattheconnectionisworkingfine?
Yang:at19:32:43
Thisismyfirsttimeconnectingit.Iopenedmyaccountlastfriday.
Sam:at19:32:56
Okay.
Sam:at19:33:04
Whathaveyoudonesofartogetresolvethisissue?
Yang:at19:34:12
Inevergotanycallfromthetechniciansoaskedonlinetheysaidmyconnectionwasalreadyremotely
connected,aslongasiconnectmymodemitshouldwork.
Yang:at19:34:36
Ireconnected,rebootedandresetthemodemmanytimes.
Yang:at19:35:15
TheotherlightsaresolidgreenbuttheDSLlight.
Sam:at19:35:41
Okay.
Sam:at19:35:47
Thankyouforinformingmethis.
Sam:at19:36:19
HaveyouchecktheDSLcableiftheyareproperlyconnected?
Yang:at19:37:22
Ibelieveso,Ireconnecteditmanytimes.
Yang:at19:38:34
Couldyoucheckifmyservicehasreallybeenconnected?
Yang:at19:39:09
Iwonderifthewrongzipcodehascausedtheproblem.
system:at19:42:26
Chatnotinitialized.
system:at19:42:39
Chatalreadyended
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