FUNCTIONS OF

COMMUNICATION
ENGLISH ASSIGNMENT

SUBMITTED BYHIMANGSHU SHEKHAR BARUAH

BRANCH- C.S.E
ROLL NO- 160103002
SEC- A

FUNCTIONS OF COMMUNICATION

Communication is the process of exchanging information between

two or more parties. In this process, one party transmits message by using a
medium and the other party receives the message. In the communication
process, information flows from sender to receiver.
In order to make communication effective, the sender should know the
reaction of the receiver. When the receiver sends back his response to the
sender in connection with the message received, it is called two-way
communication. Through two-way communication, parties can exchange
their views, attitudes, feelings, new, messages information, data etc. Many
authors defined communication in various ways. Some of their definitions are
quoted below:

According to Emery and others, Communication is the art of transmitting

information, ideas and attitudes from one person to another.
According to Theo Haiman defined, Communication means the process of
passing information and understanding from one person to another.
According to Elliot Jaquer, Communication is the sum totals of directly and
indirectly, consciously an unconsciously transmitted feelings, attitudes and
wishes.
In the opinion of Weihrich and Koontz, Communication is the transfer of
information from a sender to a receiver, with the information being
understood by the receiver.
Newstrom and Davis stated, Communication is the transfer of information
from one person to another person. It is a way of reaching others by
transmitting ideas, facts, thoughts, feelings and values.
In the words of Trewatha, Communication is the process of transferring and
receiving information through the use of common symbols so that
understanding takes place.

Communication process
N
S
/IT
O
M
F
D
E
C
A
B
K
G
R
V
U

Functions of communication: Communication is really a different field that

has some various objectives. To gain individual objectives, communication
performs quite a few functions. Some of its major functions are as follows:

Informing: The principal function of communication is informing

messages to others. It really is done verbally or non-verbally. Verbal
messages might be either oral or written (e.g. notes, speech, etc.) On
the other hand, non-verbal messages can be sent via human body
language (e.g. Gestures, posture etc.)

Persuading: One more essential functionality of communication is

persuading a single party by another. In business, management
persuades the employees to make certain that employees persuade
management so that management accepts their ideas, opinions and
suggestions. The business also communicates with external
stakeholders to persuade them. Also working as a salesman requires
good persuading skills.

Integrating various divisions and departments: Attainment of

organizational goals requires integration and coordination of activities
performed by various individuals, groups and departments.
Management can put together and coordinate those people divisions
and departments by building a communication network for the whole
organization. This is one of foremost quality of a leader.

Creating relationships through external parties: Communication

creates relationships not just with internal parties but also with the
external parties like customers, suppliers, investors, general
community and government. Communication through these external
parties could be the for survival of an organization. Relationships
whether formal or informal only occur through good communication
skills.

Improving labor-management association: Theres no option to

excellent labor-management relationship for achieving organizational
goals. Therefore, a significant purpose of communication is to increase
labor management relationship. Communication helps each party to
express themselves and produce an atmosphere of cooperation.

Making Choices: Management is absolutely nothing but producing

decisions for creating decision, management requirements information.
The function of communication is to supply relevant info on the
management in time so that they are able to make appropriate
decisions. Without information through communication one cannot
make any decision.

Reducing misunderstanding: In the absence of communication,

misunderstanding, distance, conflict, controversies etc. may perhaps

occur. Communication helps to overcome and avoid misunderstanding,

disagreement and controversies.

Solving troubles: Everyone faces good deal of difficulties in his dayto-day life. Achievement of business also depends on timely fixing of
individual problems. Solving these problems is impossible without
appropriate communication with the concerned parties.