Professional Documents
Culture Documents
Writing skills
Decide who the recipient of your written work will be and structure it according to your
audience.
Decide what format your communication should take: e-mail, report, letter, notes,
table, diagram or chart.
Plan what you are going to write and identify its main theme.
Make sure that you adopt the appropriate tone for your communication. Curtness can
cause oence, but being too familiar with someone can be equally as insulting.
Use the protocols for sending written communication within your organisation and
house style if relevant.
Make sure that all spellings are correct and that punctuation and grammar conform to
Standard English.
Do not use inappropriate jargon or acronyms.
Ensure that what you have written is clear and cannot be misinterpreted and that the
main points are not hidden in too much text.
Give yourself enough time to revisit your written work in order to make improvements.
Always proofread. Then proofread it again.
Non-verbal communication
Be aware that you are still conveying messages to the person or people with whom you are
interacting, even when not speaking.
People will derive messages from the ways in which you: walk, sit, speak and even when you
are silently listening. In any interaction be aware of:
Facial expressions
Eye-contact
Posture
Gestures
Nervous habits (ask your friends to let you know if you are inclined to behave in certain ways
when under stress).
Reassure speakers that you are listening to them by nodding, making notes, and via your facial
expression.
Take account of cultural dierences, bearing in mind that in some societies certain gestures
can be oensive. However, be careful not to make assumptions and stereotype people.