Dnyanasadhana College

Arts, Commerce & Science

CERTIFICATE
OF
PROJECT WORK
This is to certify that
Mr.____________________________________________
Of B.M.S Semester 5th Roll No. xx has undertaken
and completed the project work titled during the
academic year 2014-15 under the guidance of
Prof.___________________________Submitted on
_____________________to this college in fulfillment of
the curriculum of Bachelor of Management Studies,
University of Mumbai.
This is bonafide project work & the information
presented is true & original to the best of our
knowledge and belief.

PROJECT
PRINCIPAL
GUIDE

COURSE

EXTERNAL

CO-ORDINATOR EXAMINER

PROJECT REPOORT ON
AIRLINES OF INDIA (SERVICES)
BACHELOR OF MANAGEMENT STUDIES
SEMESTER V
(2015-2016)
SUBMITTED
IN PARTIAL FULFILLMENT OF REQUIREMENT FOR
THE AWARD
OF DEGREE OF BACHEALOR OF MANAGEMENT
STUDIES
BY
MISS. PRIYANKA SATYAWAN KARDILE.
ROLL NO.37
UNDER THE GUIDANCE OF
MR.KAILASH CHITNIS
DNYANSADHANA COLLEGE OF SCIENCE ARTS AND
COMMERCE
THANE (w).

CERTIFICATE (provided by college)

I PROFESSOR ______________________, HEREBY CERTIFY THAT

MR.______________________________ OF DNYANASADHANA
COLLEGE OF ARTS, SCIENCE & COMMERCE, OFF EASTERN
EXPRESS HIGHWAY, DNYANASADHANA MARG, THANE (WEST)
- 400604, T.Y.B.M.S HAS COMPLETED THIS PROJECT ON
____________________________ DURING THE ACADEMIC YEAR
_________ AND THE INFORMATION GIVEN IN THIS PROJECT IS
TRUE AND ORIGINAL TO THE BEST OF MY KNOWLEDGE.

_________________

_________________

SIGNATURE OF

SIGNATURE OF

PROJECT GUIDE

PRINCIPAL OF
COLLEGE

_______________

_________________

SIGNATURE OF

SIGNATURE OF

CO-ORDINATOR

EXTERNAL
EXAMINER

DECLARATION

DATE OF SUBMISSION:
I MISS.__________________________OF DNYANASADHANA
COLLEGE OF ARTS, SCIENCE & COMMERCE, T.Y.B.M.S
HEREBY DECLARE THAT I HAVE COMPLETED THIS PROJECT
ON ________________________________________________
DURING THE ACADEMIC YEAR ______ AND THE
INFORMATION GIVEN IN THIS PROJECT IS TRUE AND
ORIGINAL TO THE BEST OF MY KNOWLEDGE.

____________________
DATE:
SIGNATURE
SIGNATURE OF
PLACE: MUMBAI

THE STUDENT

ACKNOWLEDGEMENT
4

IT GIVES ME AN IMMENSE PLEASURE TO PRESENT THIS

PROJECT ON ______________________________ IN FRONT OF
YOU.
I WOULD LIKE TO THANK OUR PRINCIPAL. I WOULD THANK
OUR B.M.S.CORDINATOR AND MY PROJECT GUIDE
MS._____________________FOR ASSISTING ME THROUGHOUT
MY PROJECT PREPARATION.
I WOULD THANK THE NON-TEACHING STAFF AND LIBRARY
STAFF OF OUR COLLEGE AND MY FRIENDS WHO HAVE
DIRECTLY OR INDIRECTLY CONTRIBUTED THEIR VALUABLE
TIME AND HELPED ME TO COMPLETE THIS PROJECT.
I THANK GOD AND MY PARENTS FOR THEIR CONTINUOUS
SUPPORT AND ENCOURAGEMENT.

_________________________
SIGNATURE OF STUDENT

services in air India

S.N TITLE
O
1
Introduction of Airlines
2

Introduction of Air India

Air Craft Services

Categories of Airlines

Types of Airline Classes

1.
2.
3.

2.

Domestic
International

Services in Air India

First Class
Business Class
Economy Class

Types of Airline
1.

Major commercial airline

Small passenger airline
Cargo airline
Charter airline
Fallen airline
International airline

Food Facility
Medical Facility
Web Check-In Facility
Advance Check-In Facility
Customer Support
In-Flight Entertainment
Air India Air Transport Services

Air India Air Transport Services

7 the Facility
Procedure to Avail
Left Luggage Facility
Laffan Lobby

P.
N

AIRLINES

INTRODUCTION OF AIRLINES

An airline is the company that provides air transport services for

travelling Passenger and freight. Airlines lease or owe their aircraft with
which to supply these services and may form partnerships or alliances
with other Airlines for mutual benefit. Generally, Airlines companies are
recognized with an air operating certificate or license issued by a
government aviation body.
Airlines
those with
aircraft
mail or
through

vary from
a single
carrying
cargo,
full-service

international Airlines operating hundreds of aircraft. Airline service can

be categorized as being intercontinental, domestic, regional, or
international and may be operated as scheduled services or charters.

AIR INDIA

INTRODUCTION OF AIR INDIA

Air India Air Transport Service

Limited (AIATSL) Is A Fully
Owned Subsidiary of Air India
Limited, formed with an Aim
to Provide Unified Ground
Handling Services (Ramp,
Passenger & Baggage and
Cargo Handling) At Most of
the Airport in India Under the
Brand Name Air India Airport
Services.
From The Time the Very First
Aircraft Took Flight in India, Till Today, When Jumbo and Dream Liners
Rule the Sky, Air India Ground Handling Department Always Exists,
Albeit Under Different Names.
What Started Off as A Section for Ground Handling Under Air India
Engineering, grew into A Department Called Ground Services
Department with The Induction B747 Jumbo Aircraft.
With A View to Bring In Focus On the Core Ground Handling Services,
The Passenger, Cargo and Ramp Handling Activities Have Been
Brought Together to Form the Ground Handling Subsidiary AIATSL.
With an Experiences Workforce of Over Four Decades, Sophisticated
GSE, And Air India Expertise of Over 75 Years in Aviation Business, Air
India Airport Services Has Endeavored to Provide Excellent Ground
Handling Services at All Time.
While Ground Services Department of Air India Was the First Ground
Services Provider to Obtain ISO 9002 Certification, Its Subsidiary
AIATSL Has Further Achieved IATAs ISAGO Certification.

10

AIR INDIA AS A SERVICES INDUSTRY

The airlines industry came onto existence during the 17th centuries.
Origin of Indian aviation industry can be traced back to the year 1912.
Air travel remain a large and growing industry it facilitates economic
growth, world trade, international investment and tourism and is
therefore central to the globalization taking place in many other
industries.
Flying return is air Indias frequent flyer programmer. The programmer
is also shared by all other air India limited carriers.

OUR SAFETY & QUALITY

They Are Committed to Provide Safe, Satisfactory and Quality Ground

Handling Services to All Our Customer by Implementation of IATA IOSA
and ISAGO Standards and Involvement of All Employees
We Shall Review Its Sustainability from Time to Time and Are
Committed to Continually Improve the Effectiveness of Quality
Management Systems.

11

Air India Airport Services Is the Largest Ground Handler in The Country
with Over 12000 Motorized and Tow-Able GSE Throughout India
Only Ground Handling Agency Authority by The Government of India to
Perform Ground Handling at All Airport in India and Ex
Air India Airport Services Is the Only Authorized Agency That Can
Provide Security Services at All Airport in India
Provides Engineering Services for Line Maintenance for Airbus 319,
320, 321, 310, 330, Being 737,777, 747 CRJ and ATR Aircraft
Air India Can Provide Ground Handling
For Diverted Fights at All Airports in India.

EXPERTISE AND SERVICE OFFERED

With Ground Handling Setup at Over 50 Airport in India Airport Services

Is a One Stop Shop for The

12

Comprehensive Range of GH Services Including Security, Flight

Operations and Technical Handling Services Which Will Be Provided
Through Its Parent Company Air India Airport Services with The
Experience and Expertise, coupled with A Young and Vibrant Workforce
Is Willing to Take On Any Challenge.
Besides Narrow Body Aircrafts Which Air India Airport Services Handles
at Most of the Airport in India It Has the Capacity to Handle Wide Body
Aircrafts at Mumbai (BOM), Chennai (MAA), KOLKATA (CCU), Kochi
(COK), Kozhikode (CCJ), Ahmadabad (AMD), Amritsar (ATQ), Luck now
(LKO), Guwahati (GAU), And Goa (GOI).
From Being the First and Only Ground Handler in India to Handle the
Airbus A380 On Its Maiden Visit to India in 2007 To Handling the
Futuristic 787 Dream Liners at Major Airport in India, Air India Services
Is the Ground Handler for All Your Needs.

13

AIRCRAFTS

AIR CHARTER SERVICES IN INDIA

The air charter in India is no more a luxury, which is only

meant for the elite class, as these days individuals and even
companies are hiring the air charters for the various purposes.
Our company Air Bird Charter Services, is celebrated as one of
the leading air charter services in Delhi NCR. Our services are
high in terms of
Comfort, connectivity, convenience and privacy Our exclusive
air charter Delhi allows the individuals to reach different
destinations across the globe in the shortest time. With our air
charter services, the clients are given the convenience of the
greet services on the VIP terminals and even the catering
services. We provide air charter in India for corporate travel,
holiday trips, business trips, sports tournaments, movie
shoots and some other special occasions.
We would not say that our services can be availed at a low
price, but indeed our costs do not make a hole in one's
pocket. We provide a cost effective solution to the needs of
the different customers. Our team members will make each
and every effort to reduce the invoiced amount in the best
possible manner.
If you wish to experience the luxury of air charter Delhi,
contact us at any point of time. We will make sure to provide
you with the best of the service

14

CATAGORYS OF
AIRLINES
Major
Commercial
Airlines
Small
Passenger
Airlines
Cargo Airlines
Charter Airlines
Fallen Airlines
International
Airlines

1. MAJOR COMMERCIAL AIRLINES: 15

Major Commercials Airlines Are Passenger Airlines that travel either

within the United States or to Destinations Outside of the U.S.
Example: American, Delta and United Airlines.

2. SMALL PASSENGER AIRLINES: Small Passenger Airlines, such as Air Tran and Jet Blue, may offer
flights that are limited to certain cities or sates.

3. CARGO AIRLINES: A Cargo Airlines is hired to carry freight or mail, according to the Air
Transport association.
Cargo Airlines include FedEx and the United States Postal Services in
addition to Passenger flights.

4. CHARTER AIRLINES: Charter Airlines allow you to reserve a private plane for travel. These
Airlines offer a range of small and large jets and some Turboprop
planes for reservation.

5. FALLEN AIRLINES: Fallen Airlines represent the Airlines that are no longer operating, such
as Pan Am.

16

6. INTERNATIONAL AIRLINES: International Airlines include those that originate in other countries but
travel to International Destinations, such as Korean Air or Emirates.

17

TYPES OF AIRLINES CLASSES

__________________________________
|

FIRST
ECONOMY

|
BUSINESS

CLASS

CLASS

CLASS

FIRST CLASS

LUXURIOUS CLASS: First travels the most Luxurious Travel Class of Seat and services on
Train, Passenger Ship, Airplane, or Other Conveyance. It is usually
much more expensive than business class and economy class and
offers the best services and Luxurious Accommodation.
First Class Passenger usually has at least one lavatory for their
exclusive use, with more than one on larger planes. Business and
economy class Passenger are not normally AVOD entertainment is
offered, although sometimes normal film, television programs and
interactive games are provided on medium-large seat-back or armrestmounted flat panel monitors. Especially for long-haul and high-yielding
routes on top Airlines, a first-class seat may have facility akin to a fivestar hotel, such as a mini-bar.
Since the 1990s, a tread developed in which many Airlines eliminated
First Class cabins in favor of an upgraded business class. However,
some, such as Garuda Indonesia, have opted to reintroduce First Class
with new aircraft.
18

Recently, some Airlines have gone far enough to model heir first-class
section as suites. Singapore Airlines now market its highest class on its
A380s as suites with the tagline A CLASS ABOVE FIRST. The
2m78inches bed is separate from the seat and folds out from the back
wall, with several other components of the suite lowering to
accommodate the matters. Windows are built into the doors and blinds
offer privacy. Suites located in the center can form a double bed after
the privacy blinds between them are retracted into the ceiling. Other
A380 operators like Emirates also have a suite like First Class with
similar amenities but the bed and chair are integrated where a button
is pushed to turn the seat into a bed in second and vice versa.
Etched Airway introduced a three room suit called THE RESIDENCE in
December 2014 when it added the airbus A380 to its fleet.

ADDITIONAL BENEFITS: -

On the ground, first class Passenger usually has special Check-In and
security zones at the airport. Some Airlines operate private first class
terminals and offer international first class Passenger complimentary
limousine rides to the airport. While it is typical that these Passengers
have lounge access, some Airlines have separate lounges for first and
business where the former may have more Luxurious Amenities. These
19

Passengers can often board the aircraft before other Passenger,

sometimes through their own Jet Bridge.
Alcoholic and non-alcoholic drink is complimentary and gourmet meals
are usually served with a choice of wine, dessert, and aperitifs. Often
these meals have been designed by leading chefs and are served on
white lines table cloths and with real cutlery.
When it comes to mileage, revenue first-class passenger is entitled to
more bonus miles which can make the earning of
A free ticket and other perks much faster.

TICKET PRICES: Historically, first class air travel has been very expensive. First class
long-haul fares regularly exceed $10,000per person.

20

BUSINESS CLASS

Business class is a travel class available on many commercial Airlines

and rail lines; know by brand names which vary by Airlines or Rail
Company. In the Airlines industry, it was originally intended as an
intermediate level of service.
Between economy class and first class, but many Airlines now offer
business class as the highest level of service, having eliminated first
class seating.
Business class is distinguished from other travel classes by the quality
of seating, food, drink, ground service and other amenities. Full
business class is usually denoted J or C with schedule flexibility, but
can be many other letters depending on circumstances.

ECONOMY CLASS

Economy class, also called coach class, steerage, standard class, is the
lowest travel class of seating in air travel, rail travel and sometimes
ferry on maritime travel. Historically, this travel class has been called
tourist class on ocean liners and third class, or even fourth class, on
railways.
Economy Class Seat Arrangement & Entertainment: -

21

Economy class seat usually recline and have a fold down table. Seat
pitch ranges from 29 to 36 inches usually 30-32inches and 30 to 36
inches for international economy class seats.

TYPES
OF
AIR
LINES

22

DOMESTIC
AIRLINES

INTERNATION
AL AIRLINES

Domestic economy seat width ranges from 17 to 18.25 inches. Full

economy class is usually denoted Y with schedule flexibility, but can
be many other letters.
A pocket on the seat in front will contain an airsickness bag, in-flight
magazine, duty-free catalogue and a safety and evacuation card.
Depending on the Airlines, extras might
Include a blanket, an amenities bag and headphones. In-flight
entertainment in economy class is either a main screen mounted to
the aircraft bulkhead provide the same viewing for all cabin passenger
or individual screens for each seat that may show video on demand.
Some low-cost carriers can charge a fee for headphones. But economy
standards vary between carries.

DOMESTIC AIRLINES IN INDIA

India has sustained a rapid growth in travel industry after globalization

and privatization. Due to symbiotic association between technology
and growth his standard of living has also been improved. Today, a
large number of people fly daily between several domestic destinations
for leisure and business purposes, as a result almost all major cities in
India are well connected with each other. Unlike olden days, when
travelling was a cumbersome affair, today with the increasing number
of domestic Airlines in India travelling has become a lot easier. In
modern era, where people are juggling to balance the fine line between
profession and personal life, a little help from technology, certainly is a
23

respite. Boom in low cost Airlines and online booking affordable and
convenient. To save time. People are selecting faster routes, thus the
demand for cheap domestic Airlines in India has increased many fold in

the recent years.

24

LIST OF DOMESTIC AIRLINES IN

INDIA

Air India Airlines

Air India Express
Indigo
Jet Airways
Jet Konnect
Jet Lite
Kingfisher
Spice Jet

AIR

INDIA

Air India is Indies oldest and largest airlines services operator. Air India
airlines came into existence in July 1932. It is an enterprise of the
government owned national aviation company of India.
25

ABOUT AIR INDIA

Air India is Indias flag carrier airlines and it is a part of national

aviation corporation of India ltd. The founder of air India is Mr.J.R.D Tata
who is also known as father of civil aviation. Air India is now headed by
Mr. Rohit Nanda, chairman and managing director. Air India has 107 air
craft till 2014. It provides both passenger and cargo services. Air India
has its international services towards Europe, Asia pacific, gulf and
Middle East,
south Asia, USA and Canada regions. Air India has got a three-star
rating from sky tax who is the largest airlines and airport re view and
ranking site. air India has two major domestic hubs, one at new Delhi,
Indira Gandhi international airport and the other at Mumbai,
Chathrapati Shivaji international airport. Passenger can book cheap
flight tickets from air India for both domestic and international travel.
Air India has also started a budget airlines named air India express in
march 2005 and holds a major market share.

AIR INDIA ONLINE FLIGHT BOOKING

As internet is broadly in use passenger can book air India flight tickets
from anywhere by using online facility. Passenger can search for the
cheapest ticket and book air India flight tickets from akbartravel.com.
Payment can Done through credit card, debit card, net banking, visa
card,
maestro,
American
express
card etc.

26

AIR INDIA MAJOR DOMESTIC SECTORS

From
Departure

To
Arrival

Flight no.

Mumbai
06.00

New Delhi
08.00

AI 601

New Delhi
18.15

Abu Dhabi
22.55

AI 941

Mumbai
06.15

Bangalore
07.50

AI 601

Mumbai
20.30

Dubai
21.55

AI 983

Bangalore
17.30

Muscat
21.05

AI 977

AIR INDIA OPERATING DOMESTIC CITIES

Air India provides services to almost all cities in India. It operation to
62cities which include 17international connection sector. Air India has
been providing to and from services to metro cities like Chennai,
Mumbai, Delhi, Kolkata, Bengaluru.

27

AIR INDIA BAGGAGE ALLOWANCE

Hand baggage dimension should to exceed 45 inches or 115cms.
Checked baggage
First class 40kgs
Executive class35kgs
Economy class25kg Infants not entitled to a seat will be allowed to
carry 10kgs.

AIR INDIA EXPRESS

Air India express is a subsidiary of air India which operates as a lowcost airline. Air India express cater mainly to the Middle East and
Southeast Asian destinations while operating mainly from Kerala with
the city of Kochi operating has its main.
About air India express
air India express is a subsidiary airlines of air India, the national flag
carrier of India. Air India express is a low cost flight as well as operation
mainly from Kerala. Air India express launching in May 2004 and
28

started its operation on 29th April 2005. The first flight was from
Thiruvananthapuram to Abu Dhabi. It has both domestic and
international services and operates nearly 100 flight per week.
Currently air India express operation to 13 international destinations.
Passenger get the benefit of loe cost flight in international sectors. Air
India express operation to different international operates to different
international destinations will be maximum of 1hr.

AIR INDIA EXPRESS MAJOR DOMESTIC SECTOR

From
Departure

To
Arrival

flight

Mumbai
16.15

Cochin
18.15

IX 204

Cochin
17.55

Abu Dhabi
20.35

IX 419

Mumbai
21.00

Chennai
23.00

IX 206

Kozhikode
07.05

Sharjah
09.35

IX 351

Chennai
01.30

Singapore
09.55

IX 682

AIR INDIA EXPRESS BAGGAGE

29

Hand baggage dimension should to exceed 45 inches or 115cms.

Checked baggage
First class: 40kgs
Executive class: 35kgs
Economy class: 25kgs
Infants not entitled to a seat will be allowed to carry 10kgs.

AIR INDIA EXPRESS ONLINE FLIGHT BOOKING

as internet is broadly in use passenger can book air India express flight
tickets from anywhere through inline flight booking site
akbartravel.com. passenger can search for the cheapest fare and book
air India express flight ticket from akbartravel.com payment can be
done through credit card, debit card, net banking, visa card, maestro,
American express card etc.

INDIGO

Indigo airways, Indian has been serving domestic destinations since its
inception in 2006. Indigo is an enterprise venture set up by interlope
technologies that is already well versed with travel and hospitality
industry in India.

ABOUT INDIGO AIRLINES

Indigo is the largest and low cost private owned airlines based
Gurgaon, India. Indigo is owned by a business magnet named Rahul
Bhatia. Indigo had got its first aircraft on 28th July 2006 and starts its
operation in Aug 4th 2006 connecting Delhi and impala, via Guwahati.
Indigo has adopted a way of attracting passenger by lowest fare and it
has got the largest market share as of Aug 2012.

30

Mr. Aditya Ghosh, president of indigo airlines since 2008 and he

contributed a lot for the growth of this airlines. Indigo is a joint venture
with InterGlobe enterprises and InterGlobe holds 51.12% stake in
indigo airlines. In January 2011 indigo received its license to operate
international flight upon completing five years of operation as per India
law. Indigo first international service was launched between new Delhi
and Dubai on 1 September 2011. Over the following weeks, the
international services aerie expanded to serve Bangkok, Singapore,
Muscat and Kathmandu from new Delhi and Mumbai. Indigo was
expanding rapidly and was making solid profit in less than 6 years.
Indigo is using low cost as possible. Punctuality is said to be some of
the reasons for its success.

INDIGO ONLINE FLIGHT BOOKING

Indigo provides online flight booking facility. You can book the cheapest
indigo flight tickets from akbartravels.com. You can plan for your
journey by searching date wise and sector wise seat availability as per
your requirements. Payments can be done through credit card, debit
card, net banking, visa card, maestro, American express card etc.

INDIGO AIRLINES MAJOR DOMESTIC SECTORS

From
Departure

To
Arrival

Flight no.

Chennai
06.50

New Delhi
09.35

6E 276

Bangalore
06.40

Hyderabad
07.45

6E 266

Mumbai
08.35

Dubai
10.30

6E 63

Chennai

Singapore
31

10.00

04.50

6E 53

Mumbai
06.20

New Delhi
08.25

6E 184

INDIGO OPERATING DOMESTIC CITIES

o
o
o
o
o
o
o
o
o
o
o
o
o
o
o

Bangalore
Bhavnagar
Bhuj
New Delhi
Chennai
Goa
Guwahati
Indore
Kochi
Jabalpur
Chandigarh
Rajahmundry
Lucknow
Gorakhpur
Dimapur

INDIGO BAGGAGE ALLOWANCE

Indigo free checked baggage allowance is up to 20kgs per adult and
child and the allowance is extended to 30kgs per adult for travel to and
from Dubai and Muscat. Indigo charge based on the departure station.
Passenger are allowed to carry a single piece hand baggage as per the
size allowed.

JET AIRWAYS

Based in Mumbai, jet airways India is

the second largest airlines after air
India. Its main operations are
undertaken at Mumbai and Delhi in
India while Brussels airport is its
32

international hub. Owned and operated under the dynamic leadership

of Nar.
Jet airway offers an online booking facility. You will be able to book the
cheapest jet air ways tickets from akbartravels.com. You can plan for
your journey by searching date wise and sector wise seat availability
as per your requirements. Payments can be done through credit card,
debit card, net banking, visa card, maestro, American express card etc.

ABOUT JET AIRWAY

Jet airway is a Mumbai based and the second largest air India in India.
The founder and chairman of jet airway is Mr. Naresh Goyel who is a
veteran in civil aviation industry. He is able to manage and grow the
airlines with his broad knowledge and experience in this Field. jet
airways was launched as an air taxi operator on 1april 1992 and it
started its
Commercial operations on 5 may 1993 with a fleet of four leased
booing 737-300 aircraft. The first international operation was from
Chennai to Colombo in March 2004. The concept of jet airways is to
make the airlines the most preferred domestic airlines with world class
standards. Jet airway will be able to achieve this aim by providing a
high quality of services and reliable, comfortable and efficient
operations. Jet connect is a low cost brand owned by jet airways has
got 400 daily flights to and from 76 destinations worldwide. Its main
hub in Mumbai, with secondary hubs at Delhi, Kolkata,
Chennai, Cochin, Ahmadabad, and Bangalore. It has an international
hub at Brussels airport, Belgium.

33

JET AIRWAYS MAJOR DOMESTIC SECTORS

From
Departure

To
Arrival

Flight no

New Delhi
07:05

Mumbai
09.05

9W 332

New Delhi
21:30

Abu Dhabi
00.01

9W 582

Goa
07.10

Mumbai
08.20

9W 480

Chennai
01.15

Singapore
08.05

9W 16

Kolkata
01.30

Bangkok
05.40

9W 66
9W 66

Jet airways connects all major cities in India, few sectors are given
below.
Jet airways operating domestic cities
Jet airways is becoming the fastest growing airlines in India. It aims to
create a better flying experience. It operates to 52 destinations in
India.

The Particular Cities Are as Follows:

o
o
o
o
o

Pune
Varanasi
Silchar
Srinagar
Patna
34

o
o
o
o
o
o
o
o

Vadodara
Triupati
Leh
Bangalore
Bhavnagar
Bhuj
New Delhi
Chennai

JET AIRWAYS BAGGAGE ALLOWANCE: The hand baggage dimension per bag height+width+length. Should
not exceed 158cm.aloowances may be based on weight or pieces. Jet
airways will not accept any single piece of baggage weighting more
than 32kgs.infant with a seat can avail same free baggage allowance
as applicable to adult passenger.
Excess baggage:
Excess baggage will be charged INR 200 per kg.

JET AIRWAY OPERATING DOMESTIC CITIES: Jet airway is becoming the fastest growing airlines in India. It aims to
create abettor flying experience. It operates to 52 destinations in India.

The particular cities are as followed:

o
o
o
o
o
o
o
o
o
o
o
o

Bangalore
Bhavnagar
Bhuj
New Delhi
Chennai
Goa
Guwahati
Indore
Kochi
Jabalpur
Chandigarh
Rajahmundry

35

JET KONNECT

Jet airways connect has been evolved to offer low airfares without
compromising on the passenger flying experience. Jet connect is
owned on 8 may 2009, jet airways connect airlines operate from
chateau.
About jet connect
Jetkonnect is the economy service of Indias largest private carries jet
airways and it is a low cost flight. Launching of jetkonnect
Became a success step to jet airways to enter into the fast growing low
cost carriers market. Jet airways is the second largest airlines in India,
head quartered in Mumbai. jetkonnect
Was launched on 8th may 2009. Jetlite brand. Which is one of the
subsidiary of jet airways is merged with jet konnect on the 25th march
2012. Jet konnect
Offers only low fares with no meal on board, but passengers can
purchase meals and other refreshments. The flight number of Jet
connect are in the series 9W 2000-2999, this way passenger can
identify whether the flight is a full service or not.

JET KONNECT ONLINE FLIGHT BOOKING

Jet konnect offered an online booking facility. It helps you to book your
cheap flight ticket easily from anywhere through akbartravels.com. just
by going through this site you will get all the detail about Jet konnect
and see the available offers, seat availability and you can book the
cheapest Jet konnect flight ticket

JET CONNECT MAJOR DOMESTIC SECTORS

From
Departure

To
Arrival

Flight no.

Mumbai
02.55

Ahmadabad
04.10

S2 3001

36

New Delhi
16.00

Mumbai
18.05

S2 4107

Bengkulu
12.40

Mumbai
14.25

S2 4165

Chennai
05.45

Bangalore
06.55

S2 3735

Kolkata
17.55

Chennai
20.25

9W 2843

JET KONNECT OPERATING DOMESTIC CITIES

o
o
o
o
o
o
o
o
o
o

Mumbai
New Delhi
Amritsar
Madurai
Kolkata
Pune
Hyderabad
Chennai
Kochi
Jodhpur

JET KONNECT BAGGAGE ALLOWANCE

Economy class: 20kgs per adult and
child
Premier class: 30kgs per adult and
child
Excess baggage charger: jet konnect
charges INR 200 for each kg
exceeding the free baggage
allowance allocated to each category
as excess baggage charge.

37

JETLITE
JetLite airlines are owned by jet airways and operate 110 flights on a
daily basis connecting metro cities of India. JetLite flight connects 25
domestic destinations and 2 international cities. The airlines are
headquartered in Mumbai while its primer.

ABOUT JETLITE
jetlite is the low cost carrier of jet airways now it is merged with jet
connect and will operate separately under jetKonnect. jet airway
acquired Mumbai based airlines air Sahara and changed to jetlite.
Sahara airways started its operations on 3rd dec,1993, and it is
rebranded as air Sahara on 2nd oct.2000. on march 25th 2012 jetlite was
merged into jetkonnecct, by introducing the low cost carrier jetlite, jet
airway could improve their market share and they could get the benefit
of a low fare service products. Jet airways is the second largest airlines
in India, head quartered in Mumbai. Jetkonnect provide low fare
services with a fleet of ATR and Boeing aircraft. Now it is operating to
56 cities in India, most jetKonnect flights operate under S2, 9Wcodes

JETLITE MAJOR DOMESTIC SECTORS

From
Departure

To
arrival

Flight no.

Mumbai
06.35

New Delhi
08.40

S2 4108

Bangalore
12.40

Mumbai
14.25

S2 4165

Mumbai
02.45

Kolkata
05.10

S2 3484

New Delhi
09.35

Bangalore
12.20

S2 4237

Mumbai
10.20

Hyderabad
12.40

S2 4601

38

JETLITE OPERATING DOMESTIC CITIES

o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o

Amritsar
Ahmadabad
Pune
Hyderabad
Chennai
Udaipur
Kolkata
Port Blair
Coimbatore
Digrugarh
Raipur
Goa
Indore
Trivandrum
Kochi
Patna

JETLITE BAGGAGE ALLOWANCE

Economy class: 20kgs per adult and child

Premier class: 30kgs per adult and child
Excess baggage charger: Jetlite charges INR 200 for each kg exceeding
the free baggage allowance allocated to each category as excess
baggage charge.
Charges INR 200 for each kg exceeding the free baggage allowance
allocated to each category as excess baggage charge.

39

KINGFISHER

Kingfisher has been rated as the 5-STAR AIRLINES award by Skytrax

for 3rd consecutive year in the year 2010 and has been recognized with
award such as Best Airlines in India and Central Asia, Best Economy
Class Seats and Staff Service.

40

Kingfisher online flight booking: As internet broadly in use passenger can book kingfisher flight tickets
from anywhere by using akbartravels.com payments can be done
through credit card, debit card, net banking, visa card, maestro,
American express card etc.

ABOUT KINGFISHER AIRLINES: Kingfisher airlines one of the private owned airlines in India and it
established in the year 200. The airline is possessed by united
breweries group based in Bengaluru. Kingfisher started its commercial
operations in 9 may 2005. In the beginning is started operating with a
fleet of four new air busA320-200s.the first operation was from Mumbai
to Delhi. Kingfisher airlines first international flight was first Bengaluru
to London on 3 September 2008.
In 2007 kingfisher airlines acquired bang lore based low cost airlines
air Deccan and renamed as Deccan and letter converted as kingfisher
red. Kingfisher has won various awards for its operational efficiency.
Few of them are mentioned below.
Best Airlines in India and Central Asia
Best Economy Class Seats
Staff Services Excellence Award for Airlines in India and Center Asia

In world airlines Award, 2010

5-STAR AIRLINES Award by Sky Tax for 3rd Consecutive Year,2010
Indias Favorite Airlines in HT MARS Consumer Satisfaction Survey,
2009. Best Airlines in India and Central Asia.
Best Cabin Crew Central Asia For Kingfisher Airlines and Best LowCost Airlines in India and Central Asia For Kingfisher Red Services in
SKYTRAX World Airlines Awards, 2009.
Bonus Promotion (Japan, Pacific, Asia, Australia)
Best Customer Service (Japan, Pacific, Asia, Australia)
41

KINGFISHER AIRLINES PROVIDE MAJOR DOMESTIC SECTORS

Kingfisher operates to major cities in India, few sector are given below:
Delhi-Mumbai
Bangalore (BLR) Mumbai (BOM)
Bhavnagar (BHU) Jammu (IXJ)
Bhuj (BHJ) Kandla (IXY)
Chandigarh (IXC) Kulu (KUU)
Chennai (MAA) Mangalore (IXE)
Mangalore (IXE) - Mumbai (BOM)
Delhi (DEL) Port Blair (IXZ)
Dharamsala (DHM) Pune (PNQ)
Goa (GOI) Shimla (SLV)

KINGFISHER OPERATING DOMESTIC CITIES: -

42

Kingfisher operating cities are as follow: o

o
o
o
o
o
o
o
o
o
o

Bangalore
Bhavnagar
Bhuj
New Delhi
Chennai
Goa
Guwahati
Hubli
Imphal
Jabalpur
Chandigarh

Kingfisher baggage allowance

Maximum allowed hand baggage weight is 7kgs per passenger.

Check-In baggage:
Kingfisher first:

30kgs for adult and child.

Kingfisher class: 20kgs for adult and child.

Kingfisher red:

20kgs for adult and child.

Excess baggage charge:

Excess baggage rates will differ from
sector to sector.

SPICE JET

43

Spice jet airlines take the lead amongst all the low cost airlines
operating. Promoted by Ajay sing and Kangsara family, spice Jet is the
only profit making low cost airlines listed on the NSE/BSE stock
exchanges. Set up in May 2005, at chan.

ABOUT SPICE JET

Spice jet is one of the Indias private owned low cost airlines
headquartered in Chennai.
Spice jet is currently owned by billionaire Kalanithi Maran. Spice jet
started its operations in May 2005 and since then the spice jet booking
has been increasing. the origin of spice jet was on Feb. 1993, and it
was named as modality. It was airlines started by the Indian
Industrialist S K Modi, in technical partnership with the German flag
carrier Lufthansa. By 2012 spice jet became Indias 3rd largest airline.
The mission of spice jet is to become Indias preferred low cost airline
by delivering the lowest air fares along with highest consumer value.
Spiced jet wish to fulfill the dream of everyone to the fly by providing
the least possible fares. Spice jet could have utilized the opportunity of
the drastic increases of air traveler due to the growth of the economy
and the business. Their vision is to make sure that flying is for
everyone.
Spice jet could always offer affordable and lower fares than any other
airline because of their dynamic fare structure. Spice jet created stylish
interior with modern graphic and colors which attracts the travelers fits
today trend. Spice jet train their staff to be well groomed, smart,
friendly, efficient and well informed. That itself make passenger feel
welcome and look after.
Spice jet management is enriched with professional who have relevant
international experience in both lunching and managing low cost
airlines.
Mr.Siddhant Sharma is the chief executive officer of the company at
present and he has been with the company for last 5 years. He played
a very good role in the growth of the company.

SPICE JET ONLINE FLIGHT BOOKING

44

With the gradual increase in the use of internet the online ticketing of
spice jet has increased. In earlier time people use to book flight directly
from the office. The change in flight booking scenario has help to
increased spice jet online booking. You can book the cheapest spice jet
flight tickets through akbartravels.com

SPICE JET AIRLINES MAJOR DOMESTIC SECTOR

From
Departure

To
Arrival

Flight no.

Ahmadabad
09.45

Bangalore
11.55

SG 285

Pune
22.30

Sharjah
00.25

SG 51

Ahmadabad
21.30

Muscat
23.00

SG 61

Chennai
07.10

Hyderabad
08.15

SG 912

Mumbai
05.55

New Delhi
08.10

SG 851

SPICE JET BAGGAGE ALLOWANCE

45

Spikelet allows a free baggage allowance of 20kg/guest and guests will

be allowed to carry a complementary carry one of one small hand bag.
Excess baggage will be charged rs.200/kg for each one-way journey.

INTERNATIONAL AIRLINES IN INDIA

46

IN
T E R N AT IO
INTERNATIO
N
AL
NAL
A
IR L IN E S
AIRLINES
A ir S a h a ra
In d ia n
A irlin e

O
THER
OTHER
A
IR L IN E S
AIRLINES
O
P E R AT IN G IN
OPERATING
IN
IN
D
IA
INDIA

D ru k A ir
D e lta
A irlin e s
B ritis h
A irw a y s
A u stria n
A irlin e
C h in a
A irlin e s
A ir C a n a d a
S in g a p o re
A irlin e s
S o u th
Afric a n
A irlin e s
A ir Fra n c e
Lu fth a n s a
K .L .M
A s ia n
A irlin e

47

IN
T E R N AT IO
INTERNATIO
N
A
L FLIGHT
F L IG H T
NAL
M um bai
S in g a p o re
F lig h t
M um bai
B a n g ko k
F lig h t
D e lh i Lo n d o n
F lig h t
M um bai
Lo n d o n F lig h t

INTERNATIONAL AIRLINES IN INDIA

Post the bilateral agreement, Indias airlines market is rapidly

liberalization. With the presence of a large number of MNCs and foreign
companies in India there is a great demand for international airlines in
India, millions of Indians and other foreigners travel frequently to and
from several business and tourist destination in India for leisure and
business need.
In the changing scenario easy international airlines booking facility
using lattes technologies and internet have become a reality. Due to a
large number of domestic as well as international airlines companies,
the Indian market is also catching the wave of cheap international
airlines tickets, pioneered in western countries in the past. Usually,
Asian carriers are cheaper American and Europeans rivals.
The Indian domestic airlines sector is becoming notorious for offering
cheap international flights, compelling international carries like KLM,
British airway, Lufthansa and Cathay pacific to cut back on high taxes
and surcharges. Therefore, low-cost international airlines in India are
sure to boom in the forthcoming year.
48

49

50

FOOD FACILITY IN AIRINDIA

A nation that prides itself in having natures bounty, the earliest

civilizations, a rich and varied cultural heritage, a glorious past and you
can expect the perpetuations of a great legacy. Thats India.
Indian cuisine is an assortment of zealously guarded culinary skills that
descended down generation from a host of regions and communities.
Yet each is distinct about all Indian food the reverence and
thoughtfulness with which it is prepared.

Timing for Passenger Meal On International Flight: Breakfast

0730 HRS TO 1000 HRS LT

Lunch

1230 HRS TO 1500 HRS LT

Dinner

1930 HRS TO 2200 HRS LT

Timing for Passenger Meal on Domestic Flight: Breakfast

0530 HRS TO 0930 HRS

Hi Tea

0930HRS TO 1130HRS & 1500 HRS TC 1830 HRS

Lunch

1200 HRS TO 1430 HRS

Dinner

1830 HRS TO 2230 HRS

Supper

2300 HRS ONWARDS

51

Meals provided on domestic flight: FLIGHT DURATION

Up to

EXECUTIVE CLASS

Pre-Plated Snacks

ECONOMY CLASS

Vegetarian

60mins.

With Tea/Coffee

Refreshment

61mins.

Hot Meal

Vegetarian

To 90mins.

Refreshment

Above 90mins.

Hot Meal

Hot Meal

Meals for children and babies

Baby meal

BBML

Proprietary brands of baby

meals are available only on
international flight. Parents are
advised to carry baby foods
familiar to and preferred by
their two and preferred by
their babies. Milk or baby
meals can be heated on board.

52

Child meal
(VEG/NONVEG)

CHML

Burger, fish fingers, chicken

nuggets, French fried, crisps, pizza
or chocolate. Suitable for children
between the age of 2 to 12.

Religious meal
MEAL
Asian
veg.
meal
Hindu
meal
(nonVEG)
Kosher
meal
requires
72hours
prior
notice
Jain meal

Vegetari
an meal
Moslem
meal

COD DESCRIPTION
E
AVML Contains vegetables, fresh fruits and dairy
products. Does not contain any meat, fish
or eggs. Mildly spicy to spicy. Prepared
according to sub-continent taste.
HNM Contain meat (lamb or chicken), fish, eggs
L
and dairy products. Does not contain any
beef/pork or its product. Mildly spicy to
spicy. Incorporates flavors of Indian subcontinent.
KSML Prepared to comply with Jewish dietary
requirements. Certified in the kosher
kitchen.
(available only on international flight)
JNML

This meal is for member of Jain

community. Does not contain animal
product & by products and root vegetable
like potatoes, carrot, onion, garlic, ETC.

VGM
L
MOM
L

Contain all types of fruits and vegetables.

Does not contain any meat, fish or eggs.
All of vegetarian meals are suitable for
Muslims and are prepared in accordance
with has method. May contain lamb,
chicken, fish eggs, fruits & dairy product.
It does not contain pork non Halal
prepared method.

Medical & Dietary Meals

Bland

BLM Contain mostly soft food that is easily

53

Meal
(VEG/NO
N-VEG)

Diabetic
Meal
(VEG/NO
N-VEG)
Fruits
Platter
Gluten
Free Meal
(VEG/NO
N-VEG)

DBM
L

Lacto ovo
Vegetabl
e
Low
calorie
meal
(VEG/NO
N-VEG)
Low
fat/low
cholester
ol meal
(VEG/NO
N-VEG)
Low
sodium
meal
Nonlactose
meal
(VEG/NO
N-VEG)
Raw
vegetabl
e meal
Seafood
meal

VLM
L

FPM
L
GFM
L

LCM
L

digestible like mashed potatoes, spinach, soft

boiled eggs, boiled meats, toast and dairy
products. Does not contain spices, onion or
garlic and food that are baked, fried or spicy.
Contain minimum salt, low fat products, high fiber
fruits and vegetables. This meal is for passenger
suffering from diabetes.
Contain seasonal fruits. suitable for passenger who
are fasting or have dietary needs.
Passenger who are intolerant gluten. This meal
contains one or more of ingredient like meat,
poultry, fish, rice, dairy product, fruits and
vegetable. Contain salt a pepper, herbs and spices,
sugars and preserves, margarine and vegetable
oils. Does not contain breads, pasta, cakes,
chocolates, ECT.
This meal may contain vegetables, fruits, eggs,
pulses & dairy product. Does not contain any type
of meat or fish.
Contain food with high fiber content, less fats and
carbohydrates. Does not contain sugar, cream,
sauces, mayonnaise, or fatty meats.

LFM
L

Contain margarine, cottage cheese, egg white,

boiled rice, potato, lean, meat, fish, wholegrain
bread, cereals and fruit.

LSM
L

Does not contain salt, MSG and baking soda/power.

Meal does not include salt cheese, sauces,
dressing, cured & brined meats, canned fruits ECT.
Contain salads, high fiber food, pasta, rice, fish or
meat. Does not contain milk and milk product,
sauces, soft rolls, croissants or chocolate. Suitable
for guest who are allergic or intolerant to milk or
milk product.
Contain mainly raw vegetable and salads.

NLM
L

RVM
L
SFM
L

Contain all types of fish or shellfish. Does not

contain meat products. Does not apply to breakfast.

54

MEDICAL FACILITY IN AIRINDIA

AIR AMBULANCE: Air ambulance Services in India with states of the art portable
lifesaving equipment found in the ICU of the hospitals like defibrillators,
ventilators, monitors, infusion pumps, spine board, balloon pumps,
pacemakers, oxygen cylinder and other special requirements, ETC.
Service call: -

+91-9899785455
+91-9899203230

We can also call at toll free number

(India only): And for international: -

1-800-118-999
+91-11-2338-8222

Air medical ambulance services includes

Transport of patient on domestic and international charters/commercial
airlines choppers.
A doctor/nurse accompanying the patient from bedside to besides
throughout the transfer.
Ticketing and ground transport for the patient.
Special assistance at the airport for speedy and1comfrtable boarding.
Arrangement of portable lifesaving equipments like defibrillators,
balloon pumps, pacemaker, monitors, oxygen cylinders, stretchers and
other special requirement in the aircraft.
Administering patient medication, monitoring and nursing care on
board the flight.

55

EMSOS has been repatriating patient on charterer planes/commercial

jetliners/choppers with medical escorts within India and rest of the
world. Our doctors paramedics are well qualified professionals who
efficiently provide coordinated beside to beside transfer worldwide.
Our air medical ambulance services cater to those individual who
require medical assistant while travelling, whether it is a stretcher case
on life support system or as an escort for those disabled and unable to
tent for themselves during their flight back home.
Any person requiring any form of medical assistant for critical or noncritical care transport may use this services.
We use the latest state of the art commercial flights. Though a
patient may only require minimal care the air ambulance always take
all standard emergency equipment and medication. our staff and
equipment are located in new Delhi, India.
Commercial airlines repatriation and transport in available to all age
group.

Wheelchair request

In keeping with the requirement of air safety, carriage of passenger

requiring wheelchairs assistance has to be restricted on our flights.
Please4 ensure that your request for wheelchair is made at the time of
booking and confirmed before you travel assistance throughout your
journey. Assistance at the airport and flight wheelchair and buggies are
provided at the airport. All passenger with their wheelchair request
confirmed, will be assisted. Certain airport levy charge regarding the

56

wheelchair charges for the respective airport.

Travelling with our own wheelchair

We can usually arrange to carry your wheelchair or mobility aid on your

requirement at the time of booking.
If space is available, we will store collapsible wheelchairs and mobility
aids in the aircraft cabin. If we cannot do so, due weight or size, they
will be carried in the hold.
One mobility aid e.g. a wheelchair will be carried free of charged
baggage allowance.
Special permission must be requested when booking is made for
mobility aids over 30kg because of weight and space restriction.
If you have a battery powered wheelchair, you need to take certain
safeguards before you travel.
At some airport we may have to check wheelchair or mobility aids into
the aircraft hold and give them back to you in the arrival baggage hall
of your destination airport in which case we will transport you from
chatter into the aircraft in another wheelchair and on arrival, from the
baggage hall.

57

Travelling with medicines or medical equipment

It is advisable to carry the medication you may need during the flight
in your hand baggage with the prescription. Mediator, cannot be
refrigerated on board. If medicines need to be kept cool, a cool bag or
vacuum flask may be appropriate. Kindly discuss option with your
pharmacist
If travelling with medical equipment please advise air India in advance,
as clearance will depend on the type of equipment
Medical clearance is required for the use most medical equipment
including nebulizer and ventilators
Equipment must be capable of bring batter operating as it not possible
to guaranteed power supply on board our aircraft
In normal circumstances, medical equipment which has been
authorized can be used on board except during taxi, take off, approach
and landing.
Passenger requiring medical attention
Medical clearance
The following instruction pertain to medical clearance and fitness to fly.
Kindly complete all details of MEDIF (medical information form) which
making your booking. Most people with existing medical condition are
able to fly on a commercial aircraft without difficulty. However, on flight
the cabin air is pressurized and precaution are sometimes needed if
you have a respiratory or heart problem.
Fitness to travel is in doubt as a result of recent illness, hospitalization,
injury or surgery.

58

You have an existing unstable medical condition.

Special services such as oxygen or the use of medical equipment on
board is needed
You are travelling for medical reasons or treatment.
It is recommended that you check any vaccination requirements at
least six weeks prior to your departure and carry adequate travel
insurance cover any medical cases are straightforward, but others
require individuals assessment. In some cases, you may be asked to
travel with a medical escort or with supplementary oxygen. Your fitness
to fly is based on internationally accepted criteria, the aim being to
ensure that you have a safe, comfortable and uneventful journey.
Medical clearance unit
If you have a condition that may affect you in flight please contact the
nearest air India office directly or your travel agent, for assistance in
obtaining the required medical clearance. Medical clearance in only
considered upon receipt of the medical information form.

Post-operative care
Flying after operation or a serious illness care stressful. It is wise not to
travel if you dont feel to it.

WEB CHECK-IN FACILITY IN AIRINDIA

Web Check-In Facility for Air India Passenger

Passenger travelling on air India can avail of the wed Check-In (WCI)
facility. It is facilities where the passenger can Check-In themselves air
India flight at their convenience from their home/offices or any other
location. All they need is a PC/Laptop having net connectivity and a

59

printer. This is salient features of the new SITA PSS air India has
migrated to.

The web Check-In facility is available within 48hours of departure of

the flight and will close 2 hours prior departure. Currently web check
in is not available for travel from Bahrain, Dhaka, Muscat, Melbourne
and Sydney,

The passenger has to visit the air India website, www.airIndia.in and go
to the web Check-In page of the manage your trip option and follow
the user-Friendly guide.
Passenger traveling on domestic sector is issued with boarding passes
the passenger can take a print out of the boarding pass and

proceed directly to the security check at the airport, in case they are
travelling with handling only. In case they have registered baggage,
they will need to contact the baggage drop counter to deposit the
baggage and collect the registered baggage tags.
Passenger travelling on international sector as issued with a
confirmation slip instead of a boarding card. At the airport, they will
need to contact the dedicated baggage drop counter to get their
baggage, if any, register and to get document verification done.

60

ADVANCE CHECK-IN

Advance Check-In facility is available for passenger

travelling from Mumbai to UK/Europe/USA on the same day and up to
0800 hrs. on the next day. The passenger need at CHARTTRAPATHI
SHIVJI international airport personally between 11am and 6pm with all
the original passports, ticket and locked baggage. During departure
time, passengers are required to report at the Check-In center for
identification and security clearance of baggage.
o Screen/X-RAY the baggage as per the local airport formalities.
o If holding a paper ticket, make sure the correct flight coupon is uplifted
at the time of Check-In, and your boarding pass has the correct flight
number and date.
o Ensure that your baggage is tagged correctly and check the baggage
tags given to you.
o Proceed for the immigration and security check after Check-In and
listen to the announcements on the public address system.

CUSTOMER SUPPORT

Online booking helpdesk (Monday to Saturday, 0930hrs1730hrs IST).

Landline
number
Landline
number
E mail ID

011-24624074
011-24624075
eCommerce@airindia.in

61

INDIA: Toll Free Number; 1800 180 1407(For All MTNL/BSNL Lines)

Call Center Email IDs

E mail ID

call.del@airindia.in

E mail ID

Call.bom@airindia.in

E mail ID

traveldocs@airindia.in

Air India helpline

Delhi, Mumbai and

desk at four metrosKolkata & Chennai

Air Indian has set up dedicated telephone numbers at the four major
metros stations i.e. Delhi, Mumbai, Kolkata and Chennai, in addition to
its toll free cell center number 1800-180-1407.
This dedicated line will be dedicated to provide information on the
status of air India flights around the clock, all seven days of the week.

The details of these telephone numbers are as follow: -

Delhi

: 011-49637522/011-25653385

Mumbai

: 022-66858097/022-26168250

Kolkata

: 033-25119982/08336918921

Chennai

: 044-22562011/044-22566002

62

AIR INDIA 24 HOURS CUSTOMER CARE NUMBER

1800-180-1407
For any information regarding air India airlines enquiries, support, flight
status, frequent flyer and other related issues, the customer can reach
to customer care team which is available 24 hours a day, 7 days in a
week. This phone number is accessible from all landing and mobile
phone in the country.
Air India is one of the prominent air India companies in India serving
across the world
through several domestic and international airports. Air India is the
country third largest airlines company with the fleet more than 99
airbus and Boeing aircraft. It has two major flight centers namely indira
Gandhi international airport and CHHATRAPATI SHIVJI

SERVICES

63

Business Class seats on

board the Boeing 777-200LR/777300ER

CABIN
The cabin air pressure could cause a drop in oxygen in the blood. This
is not a problem for most people, but a passenger with respiratory
problem such as chronic bronchitis, emphysema or chronic obstructive
pulmonary disease COPD may need to book supplementary oxygen. A
request for the same needs to be made at the time of booking your
flight post-operative care flying after an operation or a serious illness
can be stressful. It is wise not to travel if you dont feel up to it.

First Class seats on board the Boeing 777-200LR/777-300ER

The Boeing 777-200LR/777-300ER aircraft has three classes of service:
first class, business class, and economy class. As a full service airline,
Air India serves meals on all classes of travel. Air India's first class is
available on their Boeing 747-400 and 777-200LR/777-300ER aircraft.
Each seat has a 180-degree recline, sleeperette. The First Class cabin
in Boeing 747-400 seats just 12 passengers and has a two-abreast
seating pattern. All passengers aboard first class are served with
cocktails and meals are served on Royal Dolton tableware.

IN-FLIGHT ENTERTAINMENT

64

AIR INDIA IN-FLIGHT

ENTERTAINMENT SCREEN
Air India's Airbus A320 family aircraft
are all equipped with Thales i3000 inflight entertainment system. Passengers can choose from five
channels, airing both newer as well as classic Hindi movies, Hollywood
action movies, Indian television soap operas, and Bollywood music
videos. Air India's leased Airbus A330s have widescreen displays in
Business and Economy classes but no personal IFEs. The Boeing 777200LR/-300ER, Boeing 747-400 and the airline's newly acquired Boeing
787 aircraft use theThales i4000, i5000, and i8000 audio-video on
demand in-flight entertainment systems respectively. Passengers can
choose from a wide range of English, Hindi and other regional language
movies in India.[97] Showtime is the name of the entertainment guide
Air India has made available on all of its flights. Apart from that, Air
India also has an official in-flight magazine published by the Maxposure
Media Group called Shubh Yatra, which in Sanskrit, means Happy
Journey. Shubh Yatra is a bilingual magazine, published in both English
and Hindi. The magazine covers a variety of issues from travel and
culture to lifestyle and entertainment.

FREQUENT FLYER PROGRAMMED

The logo of 'Flying Returns'

Flying Returns is Air India's frequent flyer programme. It is Indias first
frequent flyer programme and is claimed to be one of the most
rewarding in the region. It is shared by all other Air India Limited
65

carriers. A member can earn mileage points and redeem them for
award travel. On higher fares, such as full-fare economy, and on
Business/First Class, passengers will earn bonus miles and clock
mileage points. The points can be used for awards travel
on Lufthansa and Singapore Airlines.

PREMIUM LOUNGES

AIR INDIA AIRPORT LOUNGE

Air India's Maharaja Lounge at John F. Kennedy International

Airport in New York City
The Maharaja Lounge (English: "Emperor's Lounge") is available for the
use of First and Business class passengers. Air India shares lounges
with other international airlines at international airports that do not
have a Maharaja Lounge available.

There are six Maharaja Lounges, one at

each of the six major destinations of Air
India:
India

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Chhatrapati Shivaji International

Airport (Mumbai)

Indira Gandhi International Airport (Delhi)

Kempegowda International Airport (Bangalore)

Rajiv Gandhi International Airport (Hyderabad)

Sardar Vallabhbhai Patel International

Airport (Ahmadabad)

John F. Kennedy International Airport (New

York City)

London Heathrow Airport

International

AIR INDIA AIR TRANSPORT SERVICES

Air India Air Transport Services Limited (AIATSL) is a Public Sector

Undertaking of the Government of India. AIATSL is a subsidiary of Air
India and is headquartered in Mumbai, India. The company provides
ground handling services (cargo, passenger, baggage) at various
airports in India. The Chief Operating Officer (COO) of the company
was Captain Gustav Baldur. Captain Gustav Baldur resigned as COO of
AIATSL during February 2011 citing his remarks against the
government of India. The Company has authorized Share Capital of Rs.
5 billion divided into 425,636,820 Equity Shares of Rs. 10/- and
7,436,318 Redeemable Preference Shares of Rs. 100/- each and
present paid-up capital comprises 153,836,427 fully paid equity shares
of Rs. 10/- each amounting to Rs. 1538.4 million.

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