Ameyo Customer Success Story

MphasiS Limited
Leading IT solutions Provider improves productivity by
upgrading its technology and software architecture.
With increasing cost pressures in the industry,
OVERVIEW

Ameyo advantage enables us to keep our technology

Customer: MphasiS Limited

Website: http://www.MphasiS.com/
Country or Region: India
Industry: BPO

costs low. At the same time, the ease with which we

Customer Profile
MphasiS Limited founded in 2000, is an IT
solutions provider, offering Applications,
Business Process Outsourcing (BPO) and
Infrastructure services globally through a
combination of technology knowhow,
domain and process expertise.

previously untapped markets Debashis Singh, Vice

Business Situation
MphasiS needed a flexible platform that
allowed their clients to rapidly implement
business processes with minimal capital
outlay.
Solution
The company implemented Ameyo suite to
provide an extensible and scalable platform
to its clients.
Benefits

Easily scalable to business growth

Flexible to business-specific
requirements
Enhanced Customer Service
Fast Deployment Capabilities

get our process flows implemented or modified on

the same platform extends our capabilities to address
President, Enterprise Technology, MphasiS

MphasiS Limited, a leading IT service provider, needed a

scalable and flexible Customer Interaction platform that
would improve the efficiency of their business processes.
The company required a solution that was capable of
implementing customizations as per project requirements,
but it faced challenges from its legacy solutions. For better
efficiency and cost-effectiveness, the company
implemented Ameyo suite, an all-in-one platform, as their
Customer Interaction Management platform. As a result,
the company has been able to implement customizations
and offer unmatched extensible services, which improved
its operational efficiency by over 15%.

Copyright 2014-2014 Drishti-Soft Solutions Pvt. Ltd. - All rights reserved

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Situation

Ameyo enabled MphasiS to offer scalability to their

Founded in 2000,after the merger of the US-based IT

business growth. And flexibility that allowed them to

consulting company MphasiS Corporation and the

implement or modify changing process flows on the

Indian IT services company BFL Software Limited ,

same platform without incurring huge capital outlay.

MphasiS focuses on delivering quality solutions across

verticals that meet the challenging requirements of our
esteemed customers. Its integrated solutions offerings
are aimed at creating values for its customers, helping
them in improving their business processes with
minimum hassles and capital outlays.
The company provides infrastructure technology and
application outsourcing services, as well as
architecture, application development and integration,
and application management services. With evolving
business requirements of its clients, MphasiS required
a solution that was easily extensible to business
growth and flexible to business requirements.

clients allowing them to extend the platform as per

Ameyo offered multiple complex customizations and

modules based on the different types of projects; this
allowed its clients to customize as and when required
without compromising on the reliability of the solution
or disturbing the business processes.
With top-of-the-line and comprehensive features such
as ACD ( Automatic Call Distributor), IVR (Interactive
Voice Response), PPD( Parallel Predictive Dialer), Voice
Logger, Quality Monitoring, CTI, CRM, and Reporting,
Ameyo was able to stand above the competition and
deliver an optimum solution to MphasiS.

Benefits

In the BPO industry the business requirements of each

client vary drastically; to meet every clients demands

Ameyo aims to meet the growing and evolving

by implementing different solutions is not an option

demands of enterprises striving to enhance their

due to the huge capital investment involved. MphasiS

operational efficiency and customer retention, by

was earlier using legacy solutions that were neither

providing enhanced features and tools that are

scalable to business growth nor flexible to their

capable to drive business process efficiency. MphasiS

business requirements. As a result, MphasiS was losing

customers require a platform that is easily extensible

projects in some cases and this adversely affected the

to business expansion and flexible to implement

services they offered. The Emerging Market group

changing process flows without impeding business

within MphasiS , which focuses on local client base and

activities.

newer industries , was most affected by these legacy

applications.
Mphasis was in the search of a solution that would

Easily Scalable to Business Growth

allow them in offering scalability and flexibility to their

Deployment of advanced technology platform to keep

clients without disturbing the business processes with

ahead of time for a time-critical business process like

minimum capital outlay.

MphasiS was a major determinant of the success of

Solution
In 2012, Mphasis implemented Ameyo suite to address

Ameyo at MphasiS. Ameyo allowed Mphasis to scale

up the platform when required to meet the demands
of business expansion.

the challenges of extensibility and flexibility of legacy

applications.

Copyright 2014-2014 Drishti-Soft Solutions Pvt. Ltd. - All rights reserved

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AMEYO CUSTOMER SUCCESS STORY

Flexible to Business-specific Requirements

Ameyo offered the flexibility to MphasiS to implement
or modify process flows in the platform, without
hindering the business processes, while minimizing
cost outlays and operational overheads. This enabled
the customers to cultivate on untapped potential,
which was earlier a challenge compounded to legacy
solutions.
Enhanced Customer Service
Ameyo offered state-of-the-art technology features
and tools that enhanced the offerings and services of
MphasiS, which helped them reach new heights with

About Drishti
Drishti-Soft Solutions Pvt. Ltd. is a leading
innovator of communications technologies for
next-generation Enterprises, empowering them
to dynamically manage their Business Processes.
Their customers enjoy signicant benets in
terms of increase in efficiency level, reduction in
operational costs, exibility to grow, consistent
user experience and a demonstrable ROI.
Drishti's multi- award winning innovative
solutions are powering millions of customer
interactions across the globe.

improved customer service.

Faster Deployment
With the help of Ameyo, MphasiS was able to deploy
modifications and implementations with minimum
time constraints, allowing its clients to continue
business process, without being affected by the
implementations.
With Ameyo, MphasiS is able to offer extensibility and
scalability to its clients, while minimizing on cost outlay
and deployment issues. As a result, MphasiS was able
to improve its customer retention and place
themselves in the top of the industry.

About Ameyo
AMEYO is the flagship solution from Drishti for
complete CIM. It has been designed to add value
to the businesses and pave way for a structured
growth. AMEYO customers enjoy significant
increase in efficiency levels, reduction in
operational costs, flexibility, consistent user
experience and a demonstrable ROI.

Copyright 2014-2014 Drishti-Soft Solutions Pvt. Ltd. - All rights reserved

Page |3

Our Customers
Our customers are our assets and we cater to them to our utmost ability; always striving to satisfy them with our
commitment and endeavor.

Awards & Appreciation

Corporate Headquarters
Drishti-Soft Solutions Pvt. Ltd.
B2/450, Spaze iTech Park, Sector-49
Sohna Road, Gurgaon-122018, Haryana (India)
Tel.: +91-124-4771000 Fax: +91-124-4039120
Email: info@ameyo.com www.ameyo.com

APAC Regional Office Drishti Philippines

Inc.14-B, Rufino Pacific Tower,
6784 Ayala Avenue, cor.Rufino
St., Makati City, 1200 Philippines.,
Ph: +632-923-8136, M: +63-917-831-5418