Developing A Five Star Ministry FINAL OUTLINE 2015 Teacher 2

DEVELOPING A
F I V E S TA R M I N I S T RY
DR. E. DEWEY SMITH, JR.
E. Dewey Smith Ministries

DEVELOPING A FIVE STAR MINISTRY
Dr. E. Dewey Smith, Jr.
THE FIVE STAR CHURCH
Lesson #1
I.
The Reasons for Church Decline

A. Many churches are content with having a mediocre existence.
B. Churches have a mentality that sincerity is all God wants.
C. Church people are forever making excuses.
D. More than 80% of U. S. churches have plateaued or are declining.
E. Churches operate in shoddy and less than the best spirit, which does not motivate
people to become a part of the Church.
F. Most churches are structured to provide ministries for those who are already inside
our doors.
G. Most Churches think they are better than they really are.
II.
The Redefinition of Church Vocabulary/Terms

A. Churches are subconsciously rated like other institutions.
B. Ratings & buildings dont keep people coming back.
C. Church members & visitors are like customers.
D. Churches must be leaders in excellence & customer service.
E. Churches must be market sensitive.
F. People rate churches on how they are treated and by what they hear, see and feel.
G. Church members must be trained in customer service & quality management.
H. Quality care does count.

SOME OBSERVATIONS ABOUT CUSTOMER SERVICE
1. Poor service is the number one reason American companies lose business.
2. The average dissatisfied customer tells nine others of the dissatisfaction.
3. It costs between 5 and 10 times as much to attract a new customer as it does to
keep an old one.
4. Excellence leads to increased sales.
III.
The Recommendations to Churches Concerning People

A. We must be vendors of spiritual growth opportunities.
B. Churches must have excellence with their property, programming and publicity.
C. Churches must never compromise on the message, but must change the methods if
they are to meet the needs of people.
D. Christians must remember that we are ambassadors, as liaisons between God &
humanity.
E. Capitalism, higher education, greater affluence and market competitiveness all
influence a persons decision to join a church.
F. As our culture changes, we must respond to its needs in a different way. If we do not,
we will lose touch & eventually close our doors.
G. Churches must put God first and people second.
H. Top service organizations gain reputations for second mile service.
I. Churches that seek to grow will develop events, programs and services that attract
more people.

Selected Scriptures
II Corinthians 5:20 We are therefore Christs ambassadors, as though God were

making his appeal through us. We implore you on Christs behalf: Be reconciled to
God.
Mark 12:33 And to love him with all the heart, and with all the understanding, and
with all the soul, and with all the strength, and to love his neighbour as himself, is
more than all whole burnt offerings and sacrifices.
I Corinthians 9:22 To the weak became I as weak, that I might gain the weak: I am
made all things to all men, that I might by all means save some.
Genesis 1:10, 12, 18, 21 - 10 And God called the dry land Earth; and the gathering
together of the waters called he Seas: and God saw that it was good 12 And the earth
brought forth grass, and herb yielding seed after his kind, and the tree yielding fruit,
whose seed was in itself, after his kind: and God saw that it was good 18 And to rule
over the day and over the night, and to divide the light from the darkness: and God
saw that it was good 21 And God created great whales, and every living creature
that moveth, which the waters brought forth abundantly, after their kind, and every
winged fowl after his kind: and God saw that it was good.
Matthew 28:19-20 - 19 Go ye therefore, and teach all nations, baptizing them in the
name of the Father, and of the Son, and of the Holy Ghost: 20 Teaching them to
observe all things whatsoever I have commanded you: and, lo, I am with you always,
even unto the end of the world. Amen.
I Corinthians 14:33, 40 - 33 For God is not the author of confusion, but of peace,
as in all churches of the saints. 40 Let all things be done decently and in order.

Lesson #2
~W. Edwards Deming Taught post World War II Organizations about Excellence
~Churches too often are the last to catch on to progressive ideas
~Most people are closed to new ideas when they think everything is OK
Deming Comes to Church
PRINCIPLE ONE:
We want to be the best we can be, reach our potential, serve people better and glorify God.
To do this, we must be intentional and perpetual.
A. innovation
B. research and education
C. continuous improvement
D. maintenance of equipment, furnishings, facilities
Hebrews 6:1-3 Therefore leaving the principles of the doctrine of Christ, let us go on
unto perfection; not laying again the foundation of repentance from dead works, and of
faith toward God, 2 Of the doctrine of baptisms, and of laying on of hands, and of
resurrection of the dead, and of eternal judgment. 3 And this will we do, if God permit.
PRINCIPLE TWO:
Lets practice what we preach, and put thorns in our laurels.
A. We tend to rest on the accomplishments of the past.
B. Just because we have been effective in the past, doesnt mean it will continue.
C. We need to build methods of accountability.
Philippians 3:12-14 Not as though I had already attained, either were already perfect:
but I follow after, if that I may apprehend that for which also I am apprehended of Christ
Jesus. 13 Brethren, I count not myself to have apprehended: but this one thing I do,
forgetting those things which are behind, and reaching forth unto those things which are
before, 14 I press toward the mark for the prize of the high calling of God in Christ Jesus.
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PRINCIPLE THREE:
Everyone on the ministry team is involved in analyzing what we do, how we do it and how
we can do it better to serve the people best.
A. Everyone should be part of quality inspection.
B. We all must take responsibility in areas of improvement.
C. We must discuss how it went.
D. How it went is just as valuable as planning.
E. Leaders must ask, How can we improve?
Ephesians 4:11-13 - And he gave some, apostles; and some, prophets; and some,
evangelists; and some, pastors and teachers; 12 For the perfecting of the saints, for the
work of the ministry, for the edifying of the body of Christ: 13 Till we all come in the
unity of the faith, and of the knowledge of the Son of God, unto a perfect man, unto the
measure of the stature of the fullness of Christ:
PRINCIPLE FOUR:
Who are the best people for the ministry tasks, and what are the best resources we can
afford?
A. The cheapest way is not always the best way.
B. Churches often confuse stewardship with cheapness.
C. Financial stewardship is getting the most for your investment.
D. We must think of quality with our staff, leaders, services and equipment.
E. Churches too often use the warm body syndrome.
F. Use the right people for the right positions.
G. Just because people are willing doesnt mean theyre qualified.
Luke 16:8 - And the lord commended the unjust steward, because he had done wisely:
for the children of this world are in their generation wiser than the children of light.

PRINCIPLE FIVE:
We need to discuss the Q (quality) factor when we plan a project, after an event and in our
scheduled staff & leadership meetings.
A. Paid staff & membership must be committed.
B. Constant improvement must be intentional.
C. Putting out fires is different from quality improvement.
D. We must be proactive & not reactive.
1 Corinthians 14:40 Let all things be done decently and in order.
PRINCIPLE SIX:
Invest the time and money to teach, train and retrain people to develop their skills and to
implement quality ministry methods.
A. Churches too often put people in positions with little or no training.
B. The corporate world spends billions of dollars in training seminars.
C. The church world is undertrained.
D. We must be sensitive to peoples schedules.
E. We must not lower the bar to get people involved.
F. The Church should set the standard for excellence.
2 Timothy 2:2 And the things that thou hast heard of me among many witnesses, the
same commit thou to faithful men, who shall be able to teach others also.

PRINCIPLE SEVEN:
The leaders job is to buy into the concept for quality concern, cast the vision and never
delegate the core value.
A. The five star mindset must start with the leaders.
B. Theres no such thing as wrong people, just wrong positions.
C. Excellence must become our fabric.
1 Corinthians 12:12 For as the body is one, and hath many members, and all the
members of that one body, being many, are one body: so also is Christ.
Habakkuk 2:2-4 For the vision is yet for an appointed time, but at the end it shall
speak, and not lie: though it tarry, wait for it; because it will surely come, it will not tarry.

Lesson #3
MY UTMOST FOR HIS HIGHEST
Oswald Chambers, challenge to Christians

Zig Ziglar Excellence is getting the right job done well
W. Edwards Deming Continuation of the Principles of Excellence
PRINCIPLE EIGHT:
Provide a safe, secure environment to share ideas.
A. People must be without fear in sharing their ideas.
B. We must have freedom to bring up ideas for change.
C. Leaders must be secure in receiving ideas; not taking them personally.
D. Ideas and idea givers must find a nonthreatening, welcoming environment.
E. You must distinguish between a positive critique and a complaining spirit.
Proverbs 11:14 Where no counsel is, the people fall: but in the multitude of
counsellors there is safety.
PRINCIPLE NINE:
Build a team mindset to avoid departmental barriers.
A. We must be a single team instead of many little teams.
B. As churches departmentalize they tend to become departmentalized.
C. We must gather periodically to communicate and share ideas.
D. Some of the best insights are gained through anothers perspective.
E. Ministry leaders must always see the big picture.
Genesis 11:6 And the LORD said, Behold, the people is one, and they have all one
language; and this they begin to do: and now nothing will be restrained from them, which
they have imagined to do.
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1 Corinthians 1:10 Now I beseech you, brethren, by the name of our Lord Jesus
Christ, that ye all speak the same thing, and that there be no divisions among you; but
that ye be perfectly joined together in the same mind and in the same judgment
PRINCIPLE TEN:
Eliminate slogans and short-term goals.
A. This does not refer to outreach titles or building campaigns.
B. Avoid short-term thinking that provides temporary motivation or improvement.
C. Quality improvement is long-term, ongoing.
Habakkuk 2:3 For the vision is yet for an appointed time, but at the end it shall speak,
and not lie: though it tarry, wait for it; because it will surely come, it will not tarry.
PRINCIPLE ELEVEN:
Avoid numerical goals.
A. Money & worship service attendance shouldnt be our only goal.
B. When quality service becomes the main thing, growth will follow.
C. John 15 says if we abide in Christ, then well bear fruit.
D. The goal is not to bear fruit, but to abide in Christ.
Judges 7:4 And the LORD said unto Gideon, The people are yet too many; bring them
down unto the water, and I will try them for thee there: and it shall be, that of whom I say
unto thee, This shall go with thee, the same shall go with thee; and of whomsoever I say
unto thee, This shall not go with thee, the same shall not go.
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PRINCIPLE TWELVE:
Give people ownership.
A. Tear down barriers that keep people from developing a healthy pride.
B. Provide a freedom to do what it takes to add their personal touch.
C. Make sure people have the right attitude & exhibit teamwork.
1 Peter 2:9 - But ye are a chosen generation, a royal priesthood, an holy nation, a
peculiar people; that ye should shew forth the praises of him who hath called you out of
darkness into his marvellous light
John 21:17 - He saith unto him the third time, Simon, son of Jonas, lovest thou me? Peter
was grieved because he said unto him the third time, Lovest thou me? And he said unto
him, Lord, thou knowest all things; thou knowest that I love thee. Jesus saith unto him,
Feed my sheep
PRINCIPLE THIRTEEN:
Vigorously educate people.
A. Training focuses on application; education emphasizes what we can learn.
B. Training without education tends to turn us into robots.
C. Education keeps us mentally fresh and exposes us to a wider range of information that
can help us improve our quality.
D. Continuing education is the key to staying on the cutting edge in a culture that is
changing constantly.
Matthew 28:20 Teaching them to observe all things whatsoever I have commanded
you: and, lo, I am with you always, even unto the end of the world. Amen
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PRINCIPLE FOURTEEN:
Head into action.
A. We must first adopt the idea of a continual quality improvement plan, and then move
to implementing it.
B. Action must be the next step.
C. Each ministry needs a quality improvement action plan.
James 1:22 But be ye doers of the word, and not hearers only, deceiving your own
selves.
WAYS TO BEGIN MEASURING QUALITY MINISTRY

1. Chart the last five years of church attendance, membership and finances.
2. Chart the last two or three years of growth for various ministries classes & events.
3. Provide quarterly congregational surveys that seek information in a different area.
4. Provide an ongoing, user-friendly system for new ideas.
5. Provide a recognition system for new ideas that suggest and are used for ministry
improvement.
6. Get anonymous feedback surveys from Sunday School class members, small groups,
seminars, special events, and periodically at worship services.
7. Reward newcomers with incentives for returning feedback questionnaires after their
visits.
8. Remember the difference between ministry ownership and possessiveness.
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Lesson #4
EXCELLENCE AS A PROCESS
I.
The Description of Excellence

A. The essence of excellence is more of a process than a product.
B. Christians grow as they utilize their spiritual gifts.
C. We grow when we learn how to serve in ministry.
D. Getting along with people is a priority in the Christian faith.
II.
The Dedication needed to Ensure Excellence

A. Too many churches have gotten by with lower standards.
B. We allow the family feel & relationship orientation to lessen quality.
C. God deserves the best.
D. Leaders are caretakers of the culture.
E. We must intentionally train, monitor, and cultivate quality.
F. Ministry leaders must lead without getting defensive.
G. Ministry leaders must not allow conflicts to fester.
H. Ministry leaders must always inspect what they expect.
III.
The Delicate Manner of Facilitating Excellence

A. We must not be watchdogs who are always policing people.
B. Accountability is different from watch dogging.
C. Accountability is mutual, prearranged & negotiated.
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D. People respond differently to feedback & accountability.
E. We must have people skills training.
IV.
The Discussions we must have concerning Excellence

A. Are we facilitating safe idea sharing?
B. Do we talk about the process itself?
C. Do we inspect what we expect?
D. Do we specifically discuss the quality factor in planning & postmortems?
E. Do we confront people when discrepancies arise in quality improvement plans while
celebrating small & large advancements in quality?
1.
2.
3.
4.
Principle of celebration & critique; meet after events to team build & affirm
We are all human & can drop the ball show love & grace.
We must maintain quality relationships.
Quality improvement is like the wiring or plumbing of a house hard initially,
but once it is up and running we can use it without trouble.
5. People can become defensive and say, Im a volunteer. Why should I have to put
up with these standards?
KEYS TO EXCELLENCE
1. We must possess a passion for excellence.
Psalms 8:1 O LORD, our Lord, how excellent is thy name in all the earth!
who hast set thy glory above the heavens.
2. We are a learning organization.
Proverbs 1:5 A wise man will hear, and will increase learning; and a man
of understanding shall attain unto wise counsels:
3. Matthew 28:20 Teaching them to observe all things whatsoever I have
commanded you: and, lo, I am with you alway, even unto the end of the world.
Amen.
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4. We must never settle for mediocrity.
Philippians 3:12 Not as though I had already attained, either were already
perfect: but I follow after, if that I may apprehend that for which also I am
apprehended of Christ Jesus
5. We must strive to glorify God.
Romans 15:6 That ye may with one mind and one mouth glorify God, even
the Father of our Lord Jesus Christ.
6. 1 Corinthians 6:20 For ye are bought with a price: therefore glorify God in your
body, and in your spirit, which are God's.
7. We must live out the Golden Rule.
Matthew 7:12 Therefore all things whatsoever ye would that men should do
to you, do ye even so to them: for this is the law and the prophets.
8. We will give people an opportunity to minister.
1 Peter 4:10 As every man hath received the gift, even so minister the same
one to another, as good stewards of the manifold grace of God.
9. We understand that humans will fail.
Romans 3:23 For all have sinned, and come short of the glory of God;
10. We will strive to win our community to Christ.
Matthew 28:19 Go ye therefore, and teach all nations, baptizing them in
the name of the Father, and of the Son, and of the Holy Ghost:
11. Acts 1:8 But ye shall receive power, after that the Holy Ghost is come upon you:
and ye shall be witnesses unto me both in Jerusalem, and in all Judaea, and in
Samaria, and unto the uttermost part of the earth.
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Lesson #5
DEVELOPING QUALITY TEAMS
I.
Quality improvement causes us to become perpetual students

As soon as you have mastered something, the market changes & competition
increases
If you let your guard down, you are in danger of becoming mediocre
The Process of Developing Teams

A. One persons absence should not stop an organization.
B. Quality improvement will not happen without teamwork.
C. People develop a sense of ownership with a team concept.
D. Two heads are better than one.
E. When people are involved in a process, better ideas are generated.
Luke 6:13 - And when it was day, he called unto him his disciples: and of them he chose
twelve, whom also he named apostles;
Acts 6:3 - Wherefore, brethren, look ye out among you seven men of honest report, full
of the Holy Ghost and wisdom, whom we may appoint over this business.
II.
The Problem with Committees

A. Committee chairpersons are often the main planners.
B. Committees tend to be more passive; teams more active.
C. Committee members tend to be selective via election/selection.
D. Committees meet periodically, with or without new information.
E. Committees tend to defer action to others.
F. Committees tend toward maintaining and making incremental changes.
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Acts 1: 23-26 - And they appointed two, Joseph called Barsabas, who was surnamed
Justus, and Matthias. 24 And they prayed, and said, Thou, Lord, which knowest the hearts
of all men, shew whether of these two thou hast chosen, 25 That he may take part of this
ministry and apostleship, from which Judas by transgression fell, that he might go to his
own place. 26 And they gave forth their lots; and the lot fell upon Matthias; and he was
numbered with the eleven apostles.
III.
The Power of Teams/Teamwork

A. Team members are selected for their involvement.
B. Teams meet as needed & only exist so long as there is a task to perform.
C. Teams tend to deploy the actions they develop.
D. Teams tend to be leadership oriented and can perform significant changes, if needed.
E. Allow people to become a part of the solution.
F. When people participate ideas are more likely to be implemented.
G. Teamwork gives people ownership.
H. People are looking for fulfillment and personal satisfaction.
I. People in the church are not afraid of being fired or demoted.
Ecclesiastes 4:9, 10 - Two are better than one; because they have a good reward for their
labour. 10 For if they fall, the one will lift up his fellow: but woe to him that is alone when
he falleth; for he hath not another to help him up.
Acts 17:6 - And when they found them not, they drew Jason and certain brethren unto the
rulers of the city, crying, These that have turned the world upside down are come hither
also;
IV.
The Principles for Motivation

A. Vision and teaching must be present.
B. Loyalty tends to run deeper in the church than it does in the corporate world.
C. Committees are necessary for fiduciary responsibilities.
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D. Dont meet just to be meeting.
E. Inflexibility is one of the worst of human failings.
F. Times have changed.
G. As people and times change, so do the organizations that naturally reflect them.
H. Antiquated methods cannot keep pace with drastic social changes.
Acts 16:17-23 - The same followed Paul and us, and cried, saying, These men are the
servants of the most high God, which shew unto us the way of salvation. 18 And this did
she many days. But Paul, being grieved, turned and said to the spirit, I command thee in
the name of Jesus Christ to come out of her. And he came out the same hour. 19 And
when her masters saw that the hope of their gains was gone, they caught Paul and Silas,
and drew them into the marketplace unto the rulers, 20 And brought them to the
magistrates, saying, These men, being Jews, do exceedingly trouble our city, 21 And teach
customs, which are not lawful for us to receive, neither to observe, being Romans. 22 And
the multitude rose up together against them: and the magistrates rent off their clothes, and
commanded to beat them. 23 And when they had laid many stripes upon them, they cast
them into prison, charging the jailor to keep them safely:
V.
The Preference of Teams vs. Committees

A. Teams make quicker decisions.
B. Teams are less bureaucratic.
C. Teams thrive on tasks, not meetings.
D. Teams meet less and usually for shorter periods.
E. Teams focus more on participatory problem solving.
F. Teams invest time in building relationships.
G. Teams allow people to pray together.
H. Committees can be stiff and too businesslike.
Number 13:1, 2 - And the LORD spake unto Moses, saying, 2 Send thou men, that they
may search the land of Canaan, which I give unto the children of Israel: of every tribe of
their fathers shall ye send a man, every one a ruler among them.
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Lesson #6
DEVELOPING TEAM MEMBERS AND LEADERS
Leadership is the ability to organize the spiritual gifts and limitations of others.
- J. Oswald Sanders
I.
The Demand for developing team members and leaders.

A. It is a crucial part in building a five star church.
B. Quality suffers when you have the right people in the wrong places.
C. Developing quality teams has a lot to do with who is on the team to begin with and
most importantly, who is the team leader.
D. There is no such thing as a wrong person, only a wrong job.
E. Its the leaders job to match a ministry to the person
I Corinthians 12:8-12 8 For to one is given by the Spirit the word of wisdom; to another
the word of knowledge by the same Spirit; 9 To another faith by the same Spirit; to
another the gifts of healing by the same Spirit; 10 To another the working of miracles; to
another prophecy; to another discerning of spirits; to another divers kinds of tongues; to
another the interpretation of tongues: 11 But all these worketh that one and the selfsame
Spirit, dividing to every man severally as he will. 12 For as the body is one, and hath
many members, and all the members of that one body, being many, are one body: so also
is Christ.
Ephesians 4:11 - And he gave some, apostles; and some, prophets; and some,
evangelists; and some, pastors and teachers;
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II.
The Description of team members and leaders.

The intellectual capacity of a person should be determined for their role in ministry.
A. The High Attitude Quotient (AQ) Person
1.
2.
3.
4.
The AQ person is very positive.

The AQ person is a joy to be around.
The AQ person is not intimidated by circumstances or negative people.
The AQ person works well under stress.
B. The Low Attitude Quotient Person

1. The Low AQ person is easily intimidated.
2. The Low AQ person complains easily.
***NEVER ASK A LOW AQ PERSON TO SERVE IN A ROLE OF INFLUENCE***
C. The Resource Quotient Person
1. Resources can include time, talent and treasure.
2. Talent has to do with a persons gifts.
3. Treasure has to do with a persons ability.
4. Time has to do with a persons availability.
D. The Energy Quotient Person
1. This is a high capacity person.
2. The EQ person can fulfill multiple roles inside and outside the church.
3. The low capacity person can be overwhelmed with more than a single ministry
role.
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E. The Motivation Quotient Person
1. This person is highly motivated.
2. These people are willing to pay the price.
Jesus put a lot of stock in the High Motivation Quotient person.
Matthew 16:24 - Then said Jesus unto his disciples, If any man will come after me, let
him deny himself, and take up his cross, and follow me.
Matthew 19:21 - Jesus said unto him, If thou wilt be perfect, go and sell that thou hast,
and give to the poor, and thou shalt have treasure in heaven: and come and follow me.
Luke 9:60-62 - 60 Jesus said unto him, Let the dead bury their dead: but go thou and
preach the kingdom of God. 61 And another also said, Lord, I will follow thee; but let me
first go bid them farewell, which are at home at my house. 62 And Jesus said unto him,
No man, having put his hand to the plough, and looking back, is fit for the kingdom of
God.
F. The Spiritually Quotient Person.

Leaders must be spiritually mature in the faith.
1 Timothy 3:6 - Not a novice, lest being lifted up with pride he fall into the
condemnation of the devil.
Again, leaders should be spiritually mature in the faith.
Ephesians 4:11 - 11 And he gave some, apostles; and some, prophets; and some,
work of the ministry, for the edifying of the body of Christ: 13 Till we all come in the
unity of the faith, and of the knowledge of the Son of God, unto a perfect man, unto the
measure of the stature of the fullness of Christ: 14 That we henceforth be no more
children, tossed to and fro, and carried about with every wind of doctrine, by the sleight
of men, and cunning craftiness, whereby they lie in wait to deceive; 15 But speaking the
truth in love, may grow up into him in all things, which is the head, even Christ:
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III.
The Development of Team Leaders.

John Maxwell said, everything rises and falls on leadership.
A. Teams are catalyzed by team leaders.
B. If you are having a team motivation problem 9 times out of 10 its really just a
leadership problem.
C. No position is more crucial than the team leader.
D. Leaders need to be evenly balanced between getting things done and building
relationships.
E. Leaders need to be spiritually mature people.
F. Leaders should have had past leadership roles.
G. We should have co-leaders.
H. The leader should develop other leaders and empower and unleash them.
John 20:19-23 - 19 Then the same day at evening, being the first day of the week, when
the doors were shut where the disciples were assembled for fear of the Jews, came Jesus
and stood in the midst, and saith unto them, Peace be unto you. 20 And when he had so
said, he shewed unto them his hands and his side. Then were the disciples glad, when
they saw the LORD. 21 Then said Jesus to them again, Peace be unto you: as my Father
hath sent me, even so send I you. 22 And when he had said this, he breathed on them, and
saith unto them, Receive ye the Holy Ghost: 23 Whose soever sins ye remit, they are
remitted unto them; and whose soever sins ye retain, they are retained.
Acts 1:8 - But ye shall receive power, after that the Holy Ghost is come upon you: and
ye shall be witnesses unto me both in Jerusalem, and in all Judaea, and in Samaria, and
unto the uttermost part of the earth.
Position does not make a person a leader leadership does.
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Lesson #7
THE SECRET CHURCH SHOPPER
Psalms 8:1 - O LORD, our Lord, how excellent is thy name in all the earth! who hast set thy
glory above the heavens.
II Peter 1:17 - For he received from God the Father honour and glory, when there came such
a voice to him from the excellent glory, This is my beloved Son, in whom I am well pleased.
Hebrews 1:4 - Being made so much better than the angels, as he hath by inheritance
obtained a more excellent name than they.
Hebrews 8:6 - But now hath he obtained a more excellent ministry, by how much also he is
the mediator of a better covenant, which was established upon better promises.
Luke 13:6-9 - And he told this parable: "A man had a fig tree planted in his vineyard; and he
came seeking fruit on it and found none. 7 And he said to the vinedresser, 'Lo, these three
years I have come seeking fruit on this fig tree, and I find none. Cut it down; why should it
use up the ground?' 8 And he answered him, 'Let it alone, sir, this year also, till I dig about it
and put on manure. 9 And if it bears fruit next year, well and good; but if not, you can cut it
down.
1. A church shopper is one who is looking for a church home and rates a
congregation on the level of service, responsiveness and first impression.
People dont care how much you know until they know how much you care
-Howard Hendricks
2. People are always shopping for churches.
3. First impressions are huge for people stepping into a church for the first time.
4. A church shopper will only benefit a church that is involved in quality
improvement.
5. People these days shop for churches like they shop for everything else.
6. Church shoppers are looking for churches that are able to meet their needs.
7. Church shoppers are looking for architecture, dcor, restrooms, classrooms and
sanctuary.
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8. Church shoppers are checking out the friendliness of the people.
9. Church shoppers are taking mental notes of the people, music and the message.
10. Churches must have a way for church shoppers to provide feedback.
11. Church shoppers may call a church for information.
12. We should never assume that those who are a part of our ministry know the
purpose and process of our program.
Team leaders know how to accept praise and criticism. - Stan Toler
13. When feedback comes in we must never be defensive.
14. Criticism is our most important resource for growth and improvement even
though it may sting a bit.
15. Churches should not be afraid of being critiqued.
Philippians 4:9 Those things, which ye have both learned, and received, and heard, and
seen in me, do: and the God of peace shall be with you.
16. Churches should take the following steps toward achieving excellence:
a. Listen and learn
James 1:19 - Know this, my beloved brethren. Let every man be quick to
hear, slow to speak, slow to anger,
b. Resolve concerns
Matthew 18:15 - "If your brother sins against you, go and tell him his fault,
between you and him alone. If he listens to you, you have gained your
brother.
c. Ask for a commitment to grow
1 Peter 2:2 - Like newborn babes, long for the pure spiritual milk, that by it
you may grow up to salvation;
2 Peter 3:18 - But grow in the grace and knowledge of our Lord and Savior
Jesus Christ. To him be the glory both now and to the day of eternity. Amen.
24

d. Establish the process
1 Corinthians 14:12 - So with yourselves; since you are eager for
manifestations of the Spirit, strive to excel in building up the church.
Hebrews 4:11 - Let us therefore strive to enter that rest, that no one fall by
the same sort of disobedience.
17. Jesus Christ the great head of the church is a church shopper.
18. Jesus is always inspecting what He expects.
Matthew 25:14-28 - 14 "For it will be as when a man going on a journey called his
servants and entrusted to them his property; 15 to one he gave five talents, to another two,
to another one, to each according to his ability. Then he went away. 16 He who had
received the five talents went at once and traded with them; and he made five talents
more. 17 So also, he who had the two talents made two talents more. 18 But he who had
received the one talent went and dug in the ground and hid his master's money. 19 Now
after a long time the master of those servants came and settled accounts with them. 20
And he who had received the five talents came forward, bringing five talents more,
saying, 'Master, you delivered to me five talents; here I have made five talents more.' 21
His master said to him, 'Well done, good and faithful servant; you have been faithful over
a little, I will set you over much; enter into the joy of your master.' 22 And he also who
had the two talents came forward, saying, 'Master, you delivered to me two talents; here I
have made two talents more.' 23 His master said to him, 'Well done, good and faithful
servant; you have been faithful over a little, I will set you over much; enter into the joy of
your master.' 24 He also who had received the one talent came forward, saying, 'Master, I
knew you to be a hard man, reaping where you did not sow, and gathering where you did
not winnow; 25 so I was afraid, and I went and hid your talent in the ground. Here you
have what is yours.' 26 But his master answered him, 'You wicked and slothful servant!
You knew that I reap where I have not sowed, and gather where I have not winnowed? 27
Then you ought to have invested my money with the bankers, and at my coming I should
have received what was my own with interest. 28 So take the talent from him, and give it
to him who has the ten talents.
19. Church evaluations are biblical.
20. Jesus evaluated the seven Asian churches.
Revelations 2:1-5 The church of Ephesus Ephesus write;
Unto the angel of the church of
The church in Smyrna And unto the angel of the church in Smyrna write.
The church in Pergamos And to the angel of the church in Pergamos write.
25

The church in Thyatira And unto the angel of the church in Thyatira write.
The church in Sardis And unto the angel of the church in Sardis write.
Revelations 3:7-12 The church in Philadelphia church in Philadelphia write.
12
Revelations 3: 14-16 The church of the Laodiceans the church of the Laodiceans write.
And to the angel of the

14
And unto the angel of
The way you see your future determines your thinking today, and your thinking today
determines your performance today. - Tony Campolo
The road to the next level is always uphill. - Talmadge Johnson
Its not what you are going to do, but its what you are doing now that counts.
- Napoleon Hill
Celebrate what you see more of. - Tom Peters
26

Lesson #8
EVALUATION AND MEASUREMENT
John 15: 1-8 - 1 I am the true vine, and my Father is the husbandman. 2 Every branch in me
that beareth not fruit he taketh away: and every branch that beareth fruit, he purgeth it, that it
may bring forth more fruit. 3 Now ye are clean through the word which I have spoken unto
you. 4 Abide in me, and I in you. As the branch cannot bear fruit of itself, except it abide in
the vine; no more can ye, except ye abide in me. 5 I am the vine, ye are the branches: He that
abideth in me, and I in him, the same bringeth forth much fruit: for without me ye can do
nothing. 6 If a man abide not in me, he is cast forth as a branch, and is withered; and men
gather them, and cast them into the fire, and they are burned. 7 If ye abide in me, and my
words abide in you, ye shall ask what ye will, and it shall be done unto you. 8 Herein is my
Father glorified, that ye bear much fruit; so shall ye be my disciples.
INTRODUCTION
A. Evaluations and measurements are biblical.
B. We have a lot of measurable items in the Bible:
Creation
Genesis 1:31 - And God saw every thing that he had made, and, behold, it was very
good. And the evening and the morning were the sixth day.
Noahs Ark
Genesis 6:14 - Make thee an ark of gopher wood; rooms shalt thou make in the ark,
and shalt pitch it within and without with pitch.
The Feeding of the Multitude
John 6:11-12 - And Jesus took the loaves; and when he had given thanks, he
distributed to the disciples, and the disciples to them that were set down; and likewise
of the fishes as much as they would. 12 When they were filled, he said unto his
disciples, Gather up the fragments that remain, that nothing be lost.
The Parable of the Talents
Matthew 25:23 - His lord said unto him, Well done, good and faithful servant; thou
hast been faithful over a few things, I will make thee ruler over many things: enter
thou into the joy of thy lord.
C. Evaluation and quantification are essential, otherwise it becomes personal.
27

D. We should always measure aspects of our service to see how we are doing.
TEN THINGS WE OUGHT TO MEASURE AND EVALUATE

1. Ministries, Church Attendance and Finances
a. Flat or declining numbers in any ministry should be indicators to measure and
evaluate.
b. Every organization, every business must ask itself these questions:
1) Why are we in business?
2) Why do we exist?
3) Are we growing?
Numbers should not be a determining factor, but numbers do matter.
Matthew 14:21 - And they that had eaten were about five thousand men, beside
women and children.
Matthew 15:38 - And they that did eat were four thousand men, beside women and
children.
Acts 2:41 - Then they that gladly received his word were baptized: and the same day
there were added unto them about three thousand souls.
Acts 4:4 - Howbeit many of them which heard the word believed; and the number of
the men was about five thousand.
4) How does our monthly average this year compare with the monthly
average last year?
5) The last five years?
6) How do the finances compare now as to previously?
2. First-Time Attendance and Guests

a. What feedback do we want to gather from guests?
b. How will we get them to fill out forms or respond to surveys?
28

3. Quarterly Surveys Targeting Certain Ministries
a. A simple, two-sided sheet titled, How are we doing? with 5 to 10 questions
with names optional can be used.
b. Some items might include: nursery, hospitality, small groups, pastoral care,
service elements, youth and Sunday School.
c. What are the trends?
4. Third Party Interviews
a. Conduct phone interviews
b. Conduct face to face interviews
5. End of Class, Workshops, Series Feedback Sheets
a. A quality improvement process means actively harvesting feedback on
teachers, programs, events and curriculum.
b. At the end of an event, pass out an evaluation and attendees to respond to
items such as room setup, lighting, location, lesson content, teacher clarity,
effectiveness in communicating and other parts of the course experience.
6. Focus Groups
a. A focus group that represents your church within your church can give you
invaluable information as to how people are thinking and feeling.
b. The goal of a focus group is not to persuade people to think a certain way, but
it is designed for leaders to find clarity for church ministry.
7. Suggestion Boxes
a. Providing a box where anonymous comments can be made as they occur.
b. Encourage ministry customers to share their ideas through the suggestion box.
8. Exit Interviews
a. Some of the most valuable information for ministry improvement is lost when
we do not ask people why they left the church.
1) How long did you attend our church?
29

2) Have you found another church home?
3) What do you like best about your new church home?
4) Would you cite a specific reason for why you left our church?
Studies show that when people have a bad experience, they will tell 7-12 others.
9. Community Survey
a. Long-term congregations should invest the time and resources to monitor
community perceptions.
b. We should never assume that the community knows whats going on in our
church.
10. Combined Research
a. Because so few congregations seriously take an organized approach to quality
improvement, a large number of instruments like these, modified for church
use, do not exist.
b. The old idea of not sharing ideas and tools will not work in the 21st century.
c. When the quality of other churches is raised, so is ours, and we will enhance
the kingdom of Almighty God.
Matthew 6:10 - Thy kingdom come, Thy will be done in earth, as it is in heaven.
Colossians 1:13 - Who hath delivered us from the power of darkness, and hath translated
us into the kingdom of his dear Son:
Matthew 16:19 - And I will give unto thee the keys of the kingdom of heaven: and
whatsoever thou shalt bind on earth shall be bound in heaven: and whatsoever thou shalt
loose on earth shall be loosed in heaven.
To improve is to change, to be perfect is to change often. -Winston Churchill
30

Lesson #9
Quality in the Physical Arena
INTRODUCTION
Churches only get one chance to make a lasting impression.- Alan Nelson
Exodus 25:1-12 - 1 And the LORD spake unto Moses, saying, 2 Speak unto the children of
Israel, that they bring me an offering: of every man that giveth it willingly with his heart ye
shall take my offering. 3 And this is the offering which ye shall take of them; gold, and silver,
and brass, 4 And blue, and purple, and scarlet, and fine linen, and goats' hair, 5 And rams'
skins dyed red, and badgers' skins, and shittim wood, 6 Oil for the light, spices for anointing
oil, and for sweet incense, 7 Onyx stones, and stones to be set in the ephod, and in the
breastplate. 8 And let them make me a sanctuary; that I may dwell among them. 9 According
to all that I shew thee, after the pattern of the tabernacle, and the pattern of all the instruments
thereof, even so shall ye make it. 10 And they shall make an ark of shittim wood: two cubits
and a half shall be the length thereof, and a cubit and a half the breadth thereof, and a cubit
and a half the height thereof. 11 And thou shalt overlay it with pure gold, within and without
shalt thou overlay it, and shalt make upon it a crown of gold round about. 12 And thou shalt
cast four rings of gold for it, and put them in the four corners thereof; and two rings shall be
in the one side of it, and two rings in the other side of it.
These scriptures point to the fact that God deserves our very best when it comes to His
House. If He expected the very best in the Old Testament, what does He expect in the New
Testament? Lets notice what areas should be a matter of concern when we talk about
Quality in the Physical Arena.
I.
Our Property (External)

A. When people visit our church they are looking at our signs, paint and landscaping.
B. How we look says a lot about how we feel about ourselves, and how we feel about
those who come to our church.
C. Questions that must be raised when it comes to our external property:
31

1.
2.
3.
4.
5.
6.
Are the plants alive, trimmed and fertilized?

Is the grass green and mowed?
Does the building need painting?
Are the windows cleaned?
Is there adequate signage directing people?
Are the signs old fashioned or up to date?
Quote: Sometimes its easy to overlook things youve gotten used to.
II.
Our Property (Internal)

A. When people visit our church they are looking at our signs, equipment, restrooms,
carpet, lighting, water fountain and furniture.
B. Signs should point visitors to the Nursery, Sunday School and the Sanctuary.
C. Is the dcor of our sanctuary, foyer (Narthex) and classrooms up to date?
Exodus 26:6 - And thou shalt make fifty taches of gold, and couple the curtains together
with the taches: and it shall be one tabernacle.
Exodus 26:12 - And the remnant that remaineth of the curtains of the tent, the half
curtain that remaineth, shall hang over the backside of the tabernacle.
Quote: We cant expect people who shop in some of the nicest malls and department
stores to suddenly drop their standards
32

III.
Our Publications
Exodus 34:28 - And he was there with the LORD forty days and forty nights; he did
neither eat bread, nor drink water. And he wrote upon the tables the words of the
covenant, the ten commandments.
A. Our publications say a lot about who we are as a congregation.
B. Anything we print must seek to represent the church in an excellent manner.
C. You dont know where every piece you print, copy or mail lands.
D. We want our people to feel proud of where they worship as well as communicate
excellence in all that we do.
E. Every piece of publicity (programs, newsletters, tapes, videos, flyers, websites)
reflects who we are and can communicate a lack of quality.
FOR TRAINING AND TEACHING PURPOSES ONLY:

The Greater Travelers Rest Baptist Church
E. Dewey Smith Jr.,
We the Christien Educattion Department Be having a program on Monday December 5th
2006 inthechoirsuite. All is invited and you dont have to bring nothing. Just u and yo
bible.
Colossians 3 23 And whatsoever ye do, do it heartily, as to the Lord, and not unto men; 24
Knowing that of the Lord ye shall receive the reward of the inheritance: for ye serve the
Lord Christ.
33

IV.
Our Presence
A. We need to think through how we are appearing to the people we serve.
B. The goal is not to always dress up, but rather to dress like the people to whom you are
ministering.
1 Samuel 16:7 - But the LORD said unto Samuel, Look not on his countenance, or on the
height of his stature; because I have refused him: for the LORD seeth not as man seeth;
for man looketh on the outward appearance, but the LORD looketh on the heart.
A story is told of three bricklayers who were asked what they were making. The first
responded, Im making $15 dollars an hour. The second answered, Im making a
building. The third said, Im making a beautiful cathedral which will reflect the glory
of God and provide a place of worship for His people. The third was fired because he
was supposed to be building a garage, but you get the point. GOD DESERVES OUR
BEST.
34

Lesson #10
Quality in the Program Arena
INTRODUCTION
As your strategy moves toward the future, your organizational capabilities must move with
it. Dave Ulrich
Quality in the program arena has more to do with how we can more effectively minister to
people. As the church seeks quality in the program arena, we must focus on the following:
Worship, Ministry, Ministry Placement, Sunday School and Resources.
I.
Worship
John 4:24 - God is a Spirit: and they that worship him must worship him in spirit and in
truth.
A. Sunday Morning Worship
1.
2.
3.
4.
Do we have the most talented people running the sound board?

Do we have the most talented people singing the solos?
Do we have the most talented people playing in the band?
Do we have the most talented people leading the worship?
B. We must constantly remind people from time to time that our goal is to connect with
God.
C. When people are not able to provide the caliber of worship that is needed, then the
church will do its best to train, stretch and find a place where their gifts are best
utilized.
The opportunities we provide should be based on the abilities people have, not on how
much money they give or how long they have been a part of the church.
Quality must include: character, attitude and motivation.
35

II.
Ministries
Ephesians 4:11-12 - And he gave some, apostles; and some, prophets; and some,
work of the ministry, for the edifying of the body of Christ:
A. Ministry is nothing less than dispensing Gods grace.
B. The ministry leaders job is to help people find the place of ministry that will best
utilize their gifts, skills and passions.
C. The warm-body approach to filling ministry positions is counter-productive and nonbiblical.
D. God never placed people in positions because they wanted to be there, He placed
them there because they were gifted enough to be there and thats what pleased Him.
E. When we compromise the quality of a ministry for the sake of an individual member,
we lower it.
For example, allowing Jane to sing a solo because shes done it for years, even
though shes not a strong singer, subjects people to mediocrity.
F. The ministry leaders job is to help Jane find a place to use her gifts where they will
be enhanced, such as with an ensemble or a choir that matches her ability level.
G. Ministry agreements become helpful tools in recruiting and holding ministry
members accountable.
H. A ministry agreement allows a person to know exactly what the ministry role entails
including to whom the person answers, fundamental skills required, time
commitments, and how much training will be provided by the church.
I. Our present ministries must reflect our core values and ministry niche as a whole.
III.
Ministry Placement
1 Corinthians 12:18 - But now hath God set the members every one of them in the body,
as it hath pleased Him.
A. Our job is two-fold: creating quality ministries by developing quality ministry leaders
and developing people in their own gifts.
36

B. Our goal is not only to provide ministry events and services, but also to develop
people.
C. Our job has not been done until every willing member is placed in a ministry or an
area that is in accordance with their gift(s).
D. The responsibility of leadership is to constantly open up new areas of ministry where
people can use their gifts and interests.
IV.
Sunday School
2 Timothy 2:15 - Study to shew thyself approved unto God, a workman that needeth not
to be ashamed, rightly dividing the word of truth.
A. Most churches are notorious for recruiting a Sunday School teacher, tossing him or
her a Sunday School guide, and wishing them Gods best.
B. Just because someone has taught in the public sector, doesnt mean they qualify to
teach in the house of God. The public school might prioritize control and content,
while the church might prioritize care and process but you wont know until you
interview and monitor him or her in action.
C. Training must be a priority when we are seeking to please God in all of our teaching
endeavors.
D. Doctors, psychologists, nurses, teachers, sales people, and even chiefs are required
to attend continuing education classes. Do we do the same for our ministry
members?
37

V.
Resources
Doctor, heres an ax and a butter knife. You can go ahead and perform this
appendectomy. The patient has a need, and were glad youre here. Now take the ax and
butter knife and get started.
A. We must make sure we have quality resources.
B. It is difficult to have a quality worship service and the sound system isnt working
well. You cant make good people sound good with a mediocre sound system.
Romans 10:14-17 - How then shall they call on him in whom they have not believed? and
how shall they believe in him of whom they have not heard? and how shall they hear
without a preacher? 15 And how shall they preach, except they be sent? as it is written, How
beautiful are the feet of them that preach the gospel of peace, and bring glad tidings of
good things! 16 But they have not all obeyed the gospel. For Esaias saith, Lord, who hath
believed our report? 17 So then faith cometh by hearing, and hearing by the word of God.
C. Dingy lighting and shoddy dcor in the sanctuary do lower program quality.
D. Measuring our ministry effectiveness is very critical.
Living in obedience to Gods specific call for our church is our responsibility. God calls
no one to mediocrity. When were dealing with the eternal destiny of people and matters of
the heart, we must not do business as usual. Nothing is more important than the
fulfillment of the Great Commission.
38

Lesson #11
Quality in the Spiritual Arena
Acts 2:42 - They devoted themselves to the apostles teaching and to the fellowship, to the
breaking of bread and to prayer.
I.
II.
III.
Quality in the spiritual arena involves measuring spiritual growth, deciding what our core
values are and developing a variety of ways to measure growth.
We must not only track and evaluate how we treat people, our property, and our
programs, but we must also track and evaluate spiritual growth.
Jesus measured spiritual growth by reaching the lost. Churches should be in the business
of soul winning, not sheep swapping.
Matthew 15:24 - But He answered and said, I am not sent but unto the lost sheep of the
house of Israel.
Matthew 18:11 - For the Son of man is come to save that which was lost.
IV.
One of the ways churches can measure spiritual growth is by measuring how many
people came to know Jesus Christ.
John 3:16 - For God so loved the world, that He gave His only begotten Son, that
whosoever believeth in Him should not perish, but have everlasting life.
V.
VI.
Other ways to measure spiritual growth are by measuring how many people are getting
involved in ministry and how many people are discovering their gifts.
In order to continue to be effective we must ask questions such as:
A.
B.
C.
D.
E.
F.
How are we doing?

Are we being effective?
If so, how do we know?
If not, why not?
If not, what are we willing to do to become more effective?
The Bible uses many forms of measurements, including groups of people, offerings,
time and spiritual fruit.
39

Matthew 7:16 - Ye shall know them by their fruits. Do men gather grapes of thorns, or
figs of thistles?
Matthew 6:21 - For where your treasure is, there will your heart be also.
As a church grows, the Pastors hands-on ministry must decrease and the congregations
hands-on ministry must increase Conrad Lowe
G. Quality in the spiritual arena also involves all members in the church to continue
learning.
Acts 2:42 - And they continued steadfastly in the apostles' doctrine and fellowship, and
in breaking of bread, and in prayers.
Philippians 3:14 - I press toward the mark for the prize of the high calling of God in
Christ Jesus.
All leaders are learners. The moment you stop learning, you stop leading
VII.
Churches in the past used to learn one way of doing things and they stuck with it.
Cutting-edge churches now recognize that if they do the same, theyll soon become
dinosaurs.
VIII.
When youre in a learning mode, you dont get overconfident or proud that youve
arrived.
IX.
Learning churches are known for reading, attending relevant conferences, brainstorming,
networking ideas and training,
X.
Every church needs to have a strategy for learning and leadership. We need to be willing
to ask the what questions:
A.
B.
C.
D.
E.
What are our values?

What do we want to accomplish in our church?
What do we believe?
What is our role in the community?
What is the key to ministry effectiveness?
Any Church can be Five Star if it will only seek to please GOD in everything it does.
40

RATE YOUR CHURCH SURVEY
For each statement, select the response you feel best describes your church/ministry.
1. Very Weak
2. Weak
3. Mediocre
4. Strong
6. I dont know
5. Very Strong
1. A Five Star church communicates well:
Our church has a written vision statement.

Church members have a copy of our vision statement.
Our vision statement is given to all new members.
Our vision statement is reviewed at least annually.
Our vision is clearly communicated to our membership.
1
1
1
1
1
2
2
2
2
2
3
3
3
3
3
4
4
4
4
4
5
5
5
5
5
6
6
6
6
6
1
1
1
1
1
2
2
2
2
2
3
3
3
3
3
4
4
4
4
4
5
5
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5
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6
6
6
6
6
1
1
1
1
1
2
2
2
2
2
3
3
3
3
3
4
4
4
4
4
5
5
5
5
5
6
6
6
6
6
2. A Five Star church is willing to make necessary changes:
Our church is open to change.

Our church does not cling to ineffective ministries.
Our church is not strapped by tradition.
Our church organization is flexible.
Our church looks more to the future than to the past.
3. A Five Star church develops exciting goals:
Our church has written goals.

We review the progress of our goals at least annually.
Our leadership understands the goals.
Our goals are measurable.
Our goals are realistic .
41

RATE YOUR CHURCH SURVEY
For each statement, select the response you feel best describes your church/ministry.
1. Very Weak
2. Weak
3. Mediocre
4. Strong
6. I dont know
5. Very Strong
4. A Five Star church has a strategic action plan:
We have a strategy that is working for reaching people.

We have a strategy for assimilating people into our church.
We have a strategy for spiritual growth.
We have a strategy for developing leaders.
Our strategies match the resources of our church,
1
1
1
1
1
2
2
2
2
2
3
3
3
3
3
4
4
4
4
4
5
5
5
5
5
6
6
6
6
6
Members of our church understand and use their spiritual gifts. 1

Members see themselves as ministers.
1
Our church effectively helps people find their places in ministry. 1
Members are empowered and equipped to minister.
1
The pastor and staff equip the church for ministry.
1
2
2
2
2
2
3
3
3
3
3
4
4
4
4
4
5
5
5
5
5
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2
2
2
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3
3
3
3
4
4
4
4
4
5
5
5
5
5
6
6
6
6
6
5. A Five Star church challenges every member to minister:
6. A Five Star church effectively cares for the needs of the people:
Members are trained to do pastoral care.

Members are the primary caregivers.
Members know where to turn in a time of need.
Meaningful relationships are easily developed in our church.
Most members are a part of a small group.
42
1
1
1
1
1

RECOMMENDED READING
1. The Five-Star Church, by Stan Toler
2. Good To Great, by Jim Collins
3. Church That Works, by Gary L. McIntosh
4. A God Dream, by E. Dewey Smith, Jr.
NOTES:
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43
EDeweySmith
EDeweySmithJr
@EDeweySmith
PastorDeweySmithJr
4650 Flat Shoals Parkway

Decatur, GA 30034
www.edeweysmith.org

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DEVELOPING A

DR. E. DEWEY SMITH, JR.

E. Dewey Smith Ministries

The Reasons for Church Decline

The Redefinition of Church Vocabulary/Terms

E. Dewey Smith Ministries

The Recommendations to Churches Concerning People

E. Dewey Smith Ministries

II Corinthians 5:20 We are therefore Christs ambassadors, as though God were

E. Dewey Smith Ministries

E. Dewey Smith Ministries

E. Dewey Smith Ministries

E. Dewey Smith Ministries

E. Dewey Smith Ministries

Oswald Chambers, challenge to Christians

E. Dewey Smith Ministries

E. Dewey Smith Ministries

E. Dewey Smith Ministries

WAYS TO BEGIN MEASURING QUALITY MINISTRY

E. Dewey Smith Ministries

The Description of Excellence

The Dedication needed to Ensure Excellence

The Delicate Manner of Facilitating Excellence

E. Dewey Smith Ministries

The Discussions we must have concerning Excellence

E. Dewey Smith Ministries

E. Dewey Smith Ministries

Quality improvement causes us to become perpetual students

The Process of Developing Teams

The Problem with Committees

E. Dewey Smith Ministries

The Power of Teams/Teamwork

The Principles for Motivation

E. Dewey Smith Ministries

The Preference of Teams vs. Committees

E. Dewey Smith Ministries

The Demand for developing team members and leaders.

E. Dewey Smith Ministries

The Description of team members and leaders.

The AQ person is very positive.

B. The Low Attitude Quotient Person

E. Dewey Smith Ministries

F. The Spiritually Quotient Person.

E. Dewey Smith Ministries

The Development of Team Leaders.

E. Dewey Smith Ministries

E. Dewey Smith Ministries

E. Dewey Smith Ministries

Unto the angel of the church of

E. Dewey Smith Ministries

And to the angel of the

And unto the angel of

E. Dewey Smith Ministries

E. Dewey Smith Ministries

TEN THINGS WE OUGHT TO MEASURE AND EVALUATE

2. First-Time Attendance and Guests

E. Dewey Smith Ministries

E. Dewey Smith Ministries

E. Dewey Smith Ministries

Our Property (External)

E. Dewey Smith Ministries

Are the plants alive, trimmed and fertilized?

Our Property (Internal)