SHIRI MANCHO

240-643-8026 | sherrymanza2000@yahoo.com

Project Coordinator / Project Manager

Performance focused oriented worker, eager to offer broad scope of dynamic diverse project coordination
experience, and project management knowledge towards maximizing your progressive companys bottom line
results in a valuable, growth-oriented role.

SELECT CAREER HIGHLIGHTS

PROJECT COORDINATOR

CHARTER

PROJECT PROPOSALS

RISK MANAGEMENT

ASSESSMENT

PROCESS IMPROVEMENT

CREATING WBS PROJECT

CRISIS INTERVENTION TIME MANAGEMENT

Bilingual (English and French) and actively seeking for a position in a fast growing environment.
Substantial experience working directly with the project manager in managing project budget and cost control
from the initiation to the conclusion phase of a remodeling project of 25 Million FCFA
Used initiative to successfully lead team increase recycling rates by 45%; achieving a 100% compliance success rate.
Out-of-the-box sharp creative thinker, thus helped management develop strategy on budget control by creating
flexible time schedule, reducing labor costs by 30%.
Completed extensive training in Social work, thus gained tremendous experience working and effectively
communicating with people from diverse backgrounds, thus increasing outcomes.
Utilized broad scope of industry knowledge in conducting post project reviews and quality control. Hence offering
recommendations based on project success and challenges.
Offered outstanding customer service to customers of the largest vehicle breakdown company (AA) in the U.K

PROFESSIONAL EXPERIENCE
Project Worker, SEMESTER LTD, MANCHESTER, UK.

2012 to 2013

Created and led a project called "Make It Happen" with a team of 8 workers, helping workers carry out counseling,
guidance and referral services adding a touch of care and commitment while interacting with clients.
Strategically steered a result focused program; interviewing clients individually or in groups, assessing needs, while
engaging and motivating them to participate in negotiating and resource management.
Developed strategy to determine successful client transition by gathering data, reviewing service plans, consulting
with other agencies, creating reports and performing follow-up assessments of the services provided.
Monitored, evaluated, and recorded client progress, while assisting management in tracking and following through on
issues resolution, risk management and change request, thus making administrative procedural decisions.
Demonstrated ability to deliver projects on time, because I am at my best when working under pressure and
taking pride in being reliable. Thus successfully empowered homeless men transition to private accommodation.

Project Coordinator Social Worker, ME2 FOSTER CARE & ARC, MANCHESTER, UK
2011 to 2012
Collaborated with a multi-agency team on a highly specialized treatment project, using effective communication and
liaising between foster children, their homes, schools, family services, courts, and protective services.

Consulted with manager while coordinating and monitoring project tasks, and departmental activities. By proactively
escalating concerns, and getting status updates, solutions were realized and implemented.
Managed client expectations, and project scope by assessing requirements changes, and tactical risks. Hence
making clients feel more like partners rather than vendors.
Facilitated project orientations and provided regular updates to the project partners, outside agencies, providers
and staff, establishing partnerships with community and professional organizations
Handled and managed project aimed at assisting clients adhere to treatment plans, such as setting up
appointments, arranging for transportation to appointments, or providing support.
Supervised operational activities, advocating for clients or patients to resolve crisis while maintaining their dignity.

Retentions /Customer Service Agent, THE AA, MANCHESTER, UK

Ability to confer with clients constructively in all situation and to apply conflict resolution techniques to resolve issues
effectively under a highly pressured environment.
Accurately managed reimbursement processes for clients, as well as performing timely follow-up procedures to secure
outstanding client claims and debt recovery.
Responsible for researching, business testing strategies, and recording retention programs, thus performing business
duties as required. Offered outstanding service ensuring premium levels of customer satisfaction and feedback.
Increased orders by performing research, interacting with suppliers and performing follow-ups on applicable customer
inquiries, thus generating and improving sales quotas.
Played key role in team, by setting personal targets thus enabling company successfully achieve sales target, consequently
increasing profits

Project Coordinator, MACSON ENTERPRISE, CAMEROON

2007 to 2011

2004 to 2007

Effective use of project scheduling and control tools to monitor projects tasks, budgets, prepared reports, proposals
and implemented project plans in accordance with set budget, schedule, and scope.
Provided direction and support to key players ensuring appropriate allocation of resources, effective communication and
feedback. Key teamwork strategies which lead to project success.
Led team to increase recycling rates of up to 45% monthly; achieving a 100% state compliance success rate.
Assisted project manager in recruiting project staff, monitoring, and tracking project milestones and deliverables.
Introduced flexible time schedule that reduced labor costs by 30%.
Conducted post project reviews, offering recommendations

EDUCATION
Keller Graduate School of Management, DeVry University USA
Masters of Project Management.

2014- 2015

Salford University, United Kingdom

Master of Arts: Social Work.

2010-2012

University of Buea, Cameroon

2001- 2004

Bachelor of Science: Economics& Management.

SKILLS
Project Team Consultation, Internal/External Communication, Bilingual (English & French), Independent and Team work,
Using Initiative, Microsoft Office, Outlook, Microsoft Projects, Project planning, Quality control, organizational
management, Customer services, Sales, social services, referral management, Time management, Crisis management.

AFFILIATIONS

*MEMBER OF PMI

* MEMBER OF HEALTH AND SOCIAL WORK BOARD UK