Professional Documents
Culture Documents
Environment
Special Feature
Quality
Human Resources
Sustainability Management
Philanthropy
Performance Report
Supply Chain
Quality
Quality inspection for finished vehicles at the Kumamoto Factory. The factory supplies
a range of quality Honda motorcycles not only to Japan but to the world as well.
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Special Feature
Quality
Human Resources
Sustainability Management
Philanthropy
Performance Report
Supply Chain
56
Special Feature
Quality
Human Resources
Sustainability Management
Performance Report
Philanthropy
Supply Chain
Quality initiatives
Hondas Quality Cycle
2
Global Honda
Quality Standard
(G-HQS)
3
Sales and [After-sales]
4 Service
Market quality issues after sales
are dealt with by dealerships,
which collect quality information
from customers in a timely manner.
Production Preparation
Production
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Special Feature
Quality
Human Resources
Sustainability Management
Performance Report
Philanthropy
Supply Chain
Mass-production stage
1 Assuring quality
through drawings
R&D departments
Database
Communication
Database storing
quality-related data that
Honda has accumulated
over many years, for
example including design
and manufacturing
expertise
production processes
Production
departments
Process assurance
concept
Establishing manufacturing
control items and standards
Products
5 Inspecting
electronic
control systems
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Special Feature
Quality
Human Resources
Sustainability Management
Philanthropy
Performance Report
Supply Chain
Quality initiatives
59
Special Feature
Quality
Human Resources
Sustainability Management
Philanthropy
Performance Report
Supply Chain
60
Special Feature
Quality
Sustainability Management
Human Resources
Performance Report
Philanthropy
Supply Chain
Quality initiatives
Overseas
Customers
Inquiries
Japan
Customers
Replies
Inquiries
Replies
Customers
Replies
Inquiries
Overseas dealers
Reports
Dealers in Japan
Feedback
Honda
Replies
Reports
Feedback
Contact
Reports
Service departments
Service departments
Customer Relations
Center
Feedback
Quality Center
Quality assurance departments
(assessment, analysis, countermeasures, reports)
Production departments
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Development
departments
Parts manufacturers
and other suppliers
Special Feature
Quality
Sustainability Management
Human Resources
Performance Report
Philanthropy
Supply Chain
Parts
collection
Sharing market
quality data
Parts collection
Parts collected from the market
are classified by category and
managed to facilitate quick
analysis.
Generating quality
enhancement
feedback
Applying preventive
measures across
the organization
R&D
departments
Production
departments
Analyzing materials
Issues caused by materials are
analyzed using the latest
scientific equipment, including
composition analysis and X-ray
diffraction analysis systems.
U.K.
Europe
North
America
China
Turkey
China (Wuhan)
Pakistan
India
Asia
China (Guangzhou)
Taiwan
Thailand
Philippines
Malaysia
Quality Innovation
Center Tochigi
Canada
U.S.A. (Ohio)
U.S.A. (Indiana)
U.S.A. (Alabama)
South America
Indonesia
Brazil
Argentina
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Special Feature
Quality
Sustainability Management
Human Resources
Performance Report
Philanthropy
Supply Chain
Quality initiatives
Quality management education
HBC
1. Coursework
Course name
Course content
Total of 1 day
Total of 2 days
Total of 2 days
Total of 22 days
Basic training
Specialized training
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Period
Special Feature
Quality
Human Resources
Performance Report
Philanthropy
Supply Chain
Country
US
Japan
Country
US
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Motorcycles
10
Power Products
Total
48
Ranking
Honda
No.8
Acura
No.25
Honda
No.3
Segment
Model
Ranking
Compact Car
Civic
No.3
Midsize Pickup
Ridgeline
No.1
Acura TL
No.2
Acura ILX
No.3
Japan
China
Number of recalls
Automobiles
Number of recalls
Segment
Sustainability Management
India
Mini-vehicle
N-BOX
No.2
Midsize Car
Vezel
No.3
Compact Upper
Fit
No.2
Mid-Size Upper
Accord
No.2
CR-V
No.3
Large SUV
Crosstour
No.3
Large MPV
Odyssey
No.1
Brio
No.1
Midsize Car
City
No.3
Compact Car
Thailand
Brio Amaze
No.1
Jazz
No.2
City
No.3
Midsize Car
Civic
No.1
Accord
No.1
CR-V
No.1
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