Professional Documents
Culture Documents
can help an organization improve the supply of raw materials, the production
process,and the products and services it offers.
TRUE
Disruptive change often harms an organization's performance or even puts it out of
business.
TRUE
According to the three-stage approach for change, moving is the act of ceasing
old habits and creating aclimate receptive to change.
FALSE THIS IS UNFREEZING
According to the three-stage approach for change, unfreezing is the act of learning
new work methods, behaviors, and systems.
FALSE THIS IS MOVING
TRUE
Reengineering can reduce delivery time, increase product and service quality,
enhance customer satisfaction, and increase revenues and profitability.
TRUE
Diffusion and infusion often depend on the technology available now and in
the future, the size and typeof the organization, and the environmental factors that
include the competition, government regulations,suppliers, and so on.
TRUE
A threat appears when entry and exit costs to an industry are low and the
technology needed to start andmaintain a business is not readily available.
FALSE TECHNOLOGY IS COMMONLY AVAILABLE
Productivity
Database administrators set up and manage the network hardware, software, and
security processes.
FALSE THIS IS LOCAL ARE NETWORK (LAN) ADMINISTRATOR
A(n) ____ is a formal collection of people and other resources established to
accomplish a set of goals.
ORGANIZATION
The term ____ is used to describe a series of activities that includes inbound
logistics, warehouse andstorage, production, finished product storage, outbound
logistics, marketing and sales, and customer service.
VALUE CHAIN
____ helps determine what supplies are required for the value chain, what
quantities are needed to meetcustomer demand, how the supplies should be
processed (manufactured) into finished goods and services,and how the shipment of
supplies and products to customers should be scheduled, monitored, andcontrolled.
SUPPLY CHAIN MANAGEMENT
____ programs help a company manage all aspects of customer encounters,
including marketing andadvertising, sales, customer service after the sale, and
programs to retain loyal customers.
CUSTOMER RELATIONSHIP MANAGEMENT
____ refers to organizational subunits and the way they relate to the overall
organization.
ORGANIZATIONAL STRUCTURE
A ____ is an organizational structure with a reduced number of management layers.
FLAT ORGANIZATIONAL STRUCTURE
In a traditional organizational structure, the positions or departments that are
directly associated withmaking, packing, or shipping goods are called ____.
LINE POSITIONS
A ____ is centered on major products or services.
PROJECT ORGANIZATIONAL STRUCTURE
The ____ is centered on work teams or groups.
TEAM ORGANIZATIONAL STRUCTURE