Professional Documents
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Transition Training
ASSESSMENT DAY 1
CONDITIONS OF USE
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Student Name:
Course Date:
Trainer Name:
You may refer to your notes and a copy of the ISO 9001:2015 Standard in preparing your
answers.
DAY 1
QUESTION 1
List three benefits Annex SL offers to an organisation with a quality management system:
QUESTION 2
Annex SL introduces consistent what across ISO Management system standards:
a.
b.
c.
d.
e.
QUESTION 3
Annex SL mandates that management systems must be structured following the 1-10
Clauses identified in Annex SL.
a.
True
b.
False
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QUESTION 4
External and internal issues that could impact on the ability of the management system to
meet its intended requirement need to be identified as required by:
a.
b.
c.
d.
QUESTION 5
Identify three pieces of evidence an auditor could seek in determining compliance of an
organisation with Clause 4.2 Understanding the Needs and Expectations of Interested
Parties.
QUESTION 6
Match each of the following with its definition:
a. Interested party
b. Objective
c. Risk
d. Documented Information
Definitions:
1. Effect of uncertainty on an expected result
2. Required to be controlled and maintained by an organisation and the medium on
which it is contained
3. Result to be achieved
4. Person or organisation that can affect, be affected by, or perceive themselves to be
affected by a decision or activity
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QUESTION 7
Identify whether you believe each of the following statements are true or false in relation
to ISO 9001:2015.
a.
b.
c.
d.
e.
QUESTION 8
Identify three Clauses of ISO 9001:2015 that reflect ISO focus on risk based thinking.
QUESTION 9
Identify three factors affecting the extent of documented information:
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QUESTION 10
Documented information must be written on paper or typed up on a computer.
a.
True
b.
False
QUESTION 11
The auditor, based on their knowledge and the approval to conduct the audit, should
correct any examples of risks an organisation has assessed, where the auditor feels the
assessed level of risk is too high or too low?
a.
True
b.
False
QUESTION 12
Can a need or expectation of an interested party become a compliance obligation? If Yes
provide an example.
a.
Yes
b.
No
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NOTES
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ISO 9001:2015
Transition Training
ASSESSMENT DAY 2
Student Name:
Course Date:
Trainer Name:
DAY 2
QUESTION 1
Identify two pieces of evidence an auditor could seek in determining compliance with the
following clauses of ISO 9001:2015.
a. 8.2 Determination of requirements for products and services
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QUESTION 2
Identify whether you believe each of the following statements are true or false in relation
to ISO 9001:2015.
a. An organisation shall ensuring that the quality policy is
communicated, understood and applied within the organisation
c.
QUESTION 3
Utilising a process approach assists an organisation to:
a. Understand and meet specified requirements
b. Obtain results of process performance and effectiveness
c. Continually improve processes based on objective measurement
d. All of the above
QUESTION 4
An organisations quality management system is based on:
a. Its size and organisational structure
b. The products it provides
c.
d. a. and b. above
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QUESTION 5
In preparing the Quality policy, top management should ensure that it is:
a. Written in such a way that it cant be measured
b. Appropriate to the purpose of the organisation
c.
QUESTION 6
When determining the internal and external communications relevant to the quality
management system the organisation decides:
a. What and when it will communicate
b. With whom to communicate
c. How to communicate
d. All the above
QUESTION 7
When assessing the competence of personnel performing work affecting quality, an
organisation should consider:
a. Education
b. Skill
c.
Experience
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QUESTION 8
Match each of the terms in the table with its definition below a. through d.
a. Improvement
b. Competence
c.
Verification
d. Effectiveness
Definitions:
QUESTION 9
Review the following statements and determine if (for ISO 9001:2015) they are true or
false.
a. There is a need to obtain customer views and perceptions
c.
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QUESTION 10
List four aspects of the management system that should be evaluated as part of the inputs
to the management review.
QUESTION 11
List four pieces of evidence an auditor could seek in determining the compliance of an
organisation against clause 5.1 Leadership.
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QUESTION 12
Identify two clauses that could be used to take preventative action (eliminate the cause of
a potential non-conformance).
QUESTION 13
Identify three ways in which a lack of top management leadership could impact on the
effectiveness of the QMS.
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