Professional Documents
Culture Documents
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about,com/cs/pleoplemangement/g/HRIS.htm,
consulted
at
25th
ABSTRACT
The present study entitled The role of effective communication on employees performance
in public institution case study of Kicukiro District has been carried out in order to evaluate
the effective of communication in Kicukiro District
The specific objectives of the role of effective communication on employees performance in
public institutions is aimed specifically: To study the forms of communication used in
KICUKIRO District, to analyze the communication barriers faced by staff in KICUKIRO
District and to evaluate the extent communication affect employee performance in
KICUKIRO District and to provide suggestion for improving communication in kicukiro
district.
In collecting primary and secondary data relevant to the study, some research techniques have
been used; these include documentation, questionnaire and interview.whole study of
population was used of 55 respondent from employees of kicukiro district.
The findings revealed that effective communication contributes more employees
performance in public institution in Rwanda.
Research conducted in kicukuro district indicated that the company employed qualified,
competent and experienced employees in their respective attributions.
Also the research revealed that employees of kicukiro district use many languages within the
company; including Kinyarwanda, Kiswahili, English, and French. The spoken language
among those language is Kinyarwanda, it was shown that there are many forms of
communication in kicukiro district like written ,verbal, nonverbal communication. Findings
also revealed that upward, horizontal, diagonal and download communications are used
within institution
The research showed that communication in kicukiro district is done by using different
channels of communication like email, telephone, writings, meeting and website, writings are
mostly used within the company. Research indicated that there are some communication
barriers in the public institution like poor listening one another being shameful when
speaking with others due in the different background and some complex.
Recommendation was drawn on behalf of kicukiro district where it should organize for its
employees some training about foreign language use as to motivate them. Lastly, suggestions
for further research were proposed on the analysis of the communication barriers in public
institutions in Rwanda as well the role of communication in enhancing performance in public
sector in Rwanda.
Ll
by
Stallard
Paperback: 448 pages
Publisher: McGraw-Hill Humanities/Social Sciences/Languages; 4 edition (June 15,
2011)
Language: English
ISBN-10: 0073512052
ISBN-13: 978-0073512051
Product Dimensions: 0.7 x 8 x 9.8 inches
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Paperback
Publisher: Cengage Learning (August 28, 1996)
ASIN: B00866M9JK
Paul H. Pietri, Leon C. Megginson, Paul H. Pietri, Leon C. Megginson Donald C.
Mosley,(1996) Supervisory Management, Cengage Learning.
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Product Details
Louis Wirth, Margaret Mead, Kenneth Boulding, Robert Angell (1948), The World
Community The University of Chicago Press
Hardcover: 323 pages
Publisher:
Language: English
ASIN: B000Q1N7H6
Amazon Best Sellers Rank: #4,561,139 in Books (See Top 100 in Books)
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Product Details
Robert Ross (1974). Research: An Introduction, Barnes & Noble
Series: Barnes & Noble college outline series ; 141
Language: English
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Language: English
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William G. Zikmund , Barry J. Babin , Jon C. Carr , Mitch Griffin (2009) Business
Research Methods, 8th edition Cengage Learning Publisher.
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