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Accelerated SAP AMS

ITC Infotech is a global provider of consulting services in SAP software.
With successful implementations, upgrades and AMS support model in
the domestic and international markets, ITC Infotech has successfully
addressed multi-site, multi-lingual, and multi-national SAP requirements. Ensuring the value of your SAP investment is of utmost priority
for us. Our proven application integration capability enables seamlessly
integrated solutions that increase the value of your SAP investments.

Upto 50% reduction in SAP

support costs in the 1st year itself
Beyond L1, L2 & L3

Role based action oriented automated information

dissemination services for the filed force of a large CPG
company, thereby increasing the visibility of stock across
the value chain, minimizing stock outs, maximizing sale
and reduction of inventory carrying costs by 12%

Enabling rapid SoP based store launching operations

thereby reducing the time to market by 40%

Automation of Finance processes to reduce the cycle

time for inter & intra company invoices and reducing
manpower to half.

Enabling operation efficiencies by introduction of data

management services and analytical services and
creating a responsive Value Chain

With our Accelerated SAP AMS offering, we can reduce your total cost
of ownership (TCO) from the 3rd week of the engagement, in a minimal
risk-free and co-managed shared service delivery model.

What is AcceleratedSAP AMS?

A model which enables typical reduction of AMS TCO from
the 3rd week of the engagement
A model that encapsulates minimal risk to the existing SAP
support
SLA Based, ITIL conceptualized & SAP Certified delivery
based model
Targets reduction in TCO, while typically achieving upto 50%
SAP AMS cost reduction in the 1st year itself,
with year-on-year saving potential

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Through co-managed/collaborative SAP service with the customer

Step wise transition of SAP L1 calls and gradual transition for L2 & L3 calls in a
co-managed environment, reduces risk & provides better client control
Accelerated knowledge transition (KT) reduces the cost of KT
Customer SAP CoE/ Service model co-exists
Provision for absorbing customer resources [solution architects/leads] for risk mitigation

Business Outcome

KPI based business process optimization

Implementation of risk governance and controls

Operational efficiencies in bread and butter

processes like master data management
information dissemination management

Increase in SAP footprint for better ROI realization

KPI based reporting for enabling

Management of Objectives

Operating Model: SAP development, support & maintenance services for a number of customers are delivered on a shared basis from
the Offshore Delivery Centers. This is a pay-per use model and Load-&-Go on-demand SLA based SAP support services, including:

Combination of fixed man-days & extra hours for a period (min 300 hrs/month)
Overtime and weekends charged extra
Typically kicked off in the 3rd week with ABAP development and some component of BASIS support
Co-managed SAP Functional Module support follows the kick-off

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Our Accelerated Knowledge Transition (KT) Model

Typically cuts down KT to 3 weeks, instead of a regular 24 week period

Minimal risk as only non-critical technical support is target to be transitioned in the initial stage
Co-Owned model substantiates the client/vendor knowledge base and reduces time & cost
Plug & Play KT model banks on existing knowledge & support development phase for easy induction of a new client
Ready repository of KT Accelerators SOPs, SODs, BPMs, Test Cases, QA Database, Industry specific best practices

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Salient Features

Support starts from as low as 300 Hrs/Month

Flexible pricing models
Minimal Risk Extends the current SAP support model
by transition on L1-L2 calls only
Demand based ramp-up and ramp-down of resources,
pay-per-use service
SLA driven support, with focus on ROI
ITIL / ITSM compliant SOP processes
Expertise of managing large scale AMS engagements
600+ SAP Practitioners
Re-deployable KT, SOPs & documents
Rigid internal & external quality processes & customer reports

Benefits

Proactive support as opposed to service/facility availability

Flexibility to suit organizations needs & expectations
Strong partner ecology to manage global deliveries
Converts fixed costs to variable costs, ensuring higher
cost controls
Multiple FTE expertise
Optimized cost to service model. Typical upto 50% saving
envisaged in the 1st year of engagement
Minimized risk and exposure - Gradual reduction of
existing support members
Enabling Key Performance Indicator (KPI) based
performance management through continuous
business improvement processes

SAP Certified AMS Provider: ITC Infotech has been certified by SAP AG as a Global SAP-Certified Application Management Services Provider.
This comes thru an exhaustive audit process comprising of qualification audit based on a capability assessment checklist which covers more than
300 aspects, spanning across multiple facets of SAP followed by an onsite certification audit. SAP Quote: This certificate confirms the capabilities
to deliver application management services with certified quality based on SAP technology. The partner has all required processes and
procedures in place and ensures that SAP solutions are managed properly within an application management environment.

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Customers Speak
ITC have a highly motivated workforce with high
quality standards
Steelcase Newsletter
Analyst Recognition
ITC Infotech is an excellent alternative for
companies that are looking for flexibility and
attention
Forrester
SAP CoE
ITC Infotech is involved in focused research on
business needs through dedicated Center of
Excellences. Having fundamental business
understanding from a practitioners perspective,
and a strong SAP knowledge pool, re-enforces our
CoE functions. Our CoEs include Steel, Retail and
Consumer Packaged Goods (CPG)

Key Features
Dedicated practice of 600+ consultants, which is growing at an average of
100% Y-O-Y. Average consultant experience in SAP: 4 years
Accelerators developed by adopting and enhancing SAP best practices and
knowledge of niche industryspecific processes through our engagements
and strong partner ecology
Proven delivery tools like BC-Sets, established process & SOPs database,
SAP tutor, RWD etc.
Focused approach to reduce KT time and defects, enabling lower cost and
improved ROI
100% ITIL, ITSM compliant deliveries
SAP Certified AMS delivery model

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2008, ITC Infotech India Ltd. All rights reserved. Disclaimer

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