Professional Documents
Culture Documents
PSTN
1
2
CUBE
CVP
VRU PG
CUCM
100 TRYING
NEW CALL
NEW CALL
7. After matching to Script, Send to VRU node, ICM Sends VRU label to PG
CONNECT
TEMP CONNECT
INVITE
10
10. VXML GW matching vru script, accept call, sends 200 OK to CVP
200 OK
200 OK
200 OK
ACK
ACK
15
ACK
16
17
HTTP PING
18
200 OK
19
20
16. SIP call setup is complete. Audio path is setup between CUBE and VXML
GW.
17. VXML GW sends HTTP PING to CVP
18. CVP returns 200 OK for the HTTP PING
19. VXML GW sends NEW CALL to CVP
REQ INS
21
REQ INS
22
23
22. Router resume the script, execute Run Ext Script node, send Prompts to
play to PG
23. PG sends the RUN SCRIPT request to CVP
RUN SCRIPT
RUN SCRIPT
24
24. CVP converts the RUN SCRIPT Request to VXML Document, and sends
HTTP 200 OK to VXML GW
25. VXML GW plays the prompts to PSTN Caller
200 OK
25
26
27
SCRIP RESP
CONNECT
30
33
SCRIPT RES
29
32
SCRIPT RES
28
31
Comments
11
Agent
14
CUCM PG
100 TRYING
13
VXML GW
INVITE
12
Router
29. Router check Queue to Skill Group Node, select agents, sends Agent label
in CONNECT message to PG
30. At the same time, Router sends PRE CALL IND to Agent PG. Agent Desktop
is reserved
31. PG sends the CONNECT message to CVP
32. CVP disconnects the VXML Leg, sends BYE to VXML GW
33. VXML GW sends 200 OK for the BYE
PSTN
CUBE
CVP
34
CUCM PG
CUCM
36. CVP needs to update the media info to INBOUND leg. Sends RE INVITE to
CUBE.
37. CUBE forwards the RE INVITE to PSTN
38. PSTN sends 200 OK for the RE INVITE
200 OK
200 OK
40
ACK
ACK
ACK
43
44
INVITE
45
100 TRYING
46
46. CUCM sends 180 RINGING for CVP once Agent phone rings.
180 RINGING
47
RINGING
49
ANSWER
52
INVITE
200 OK
200 OK
58
61
INVITE
57
60
200 OK
54
BYE
53
59
ANSWER
51
200 OK
50
56
RINGING
48
55
Comments
INVITE
41
Agent
INVITE
39
42
VXML GW
200 OK
36
38
Router
INVITE
35
37
VRU PG
ACK
ACK
ACK